--- title: Five9 Intelligent Cloud Contact Center Platform Reviews meta_title: 'Five9 Intelligent Cloud Contact Center Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Five9 Intelligent Cloud Contact Center Platform works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 625 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Five9 Intelligent Cloud Contact Center Platform Reviews **Vendor:** Five9 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 625 ## About Five9 Intelligent Cloud Contact Center Platform Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. ## Five9 Intelligent Cloud Contact Center Platform Pros & Cons **What users like:** - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. (131 reviews) - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. (89 reviews) - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. (88 reviews) - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. (78 reviews) - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. (64 reviews) - Users love the **easy integrations** with various functions, making Five9 a seamless solution for everyday outreach. (56 reviews) - Easy Setup (56 reviews) - Users appreciate the **easy implementation and monitoring tools** of Five9, enhancing their call center management experience. (55 reviews) - Users appreciate the **easy integration with Salesforce** , enhancing usability and ensuring seamless activity logging. (50 reviews) - Intuitive (47 reviews) **What users dislike:** - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. (46 reviews) - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. (41 reviews) - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. (35 reviews) - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. (33 reviews) - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. (31 reviews) - Limited Features (26 reviews) - Slow Loading (23 reviews) - Inadequate Reporting (22 reviews) - Learning Curve (22 reviews) - Limited Customization (22 reviews) ## Five9 Intelligent Cloud Contact Center Platform Reviews ### 1. Great Experience From Day One. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Great, scalable product that is easy to use for both Agents and Administrators. Support team is responsive and easy to work with. Amazing uptime. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Had a few issues with an account manager that were rectified. Upgrades and added features to Canadian data center are slow compared to US and EU. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Consolidated our phone, email and chat solutions so we were able to handle all from one screen. Provided a great opportunity to get into the cloud and off some on-premises solutions. ### 2. Five9 has consistently been a stable platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson R. | First Contact Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The dialer’s speed is one of its best features. Trainees integrate this software quickly and implement many of its features into daily routines. Our agency has put a lot of money into this product. Our departments have made this system a good fit for their jobs. All customers can easily reach customer support. We use this system seven days a week. Five9’s software helps the company communicate. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dislike the beeps before each and every call. Certain features are not used. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 solves all our dialer needs. ### 3. Excellent telephony tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kuldeep D. | Senior Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easy to configure, easy to manage agents and reporting i soo smooth **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** All good apart from chat features. It can be added for chat support **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** More features than Cisco **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 administration is super cool ### 4. Five9 Worth it? **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Inzamam A. | Manager / Team Lead, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Calling is made much easier with Five9 Dialer, a robust cloud-based contact center solution. By only connecting agents to calls that have been answered, the predictive dialer technology helps minimize downtime and maximizes agent efficiency. I thought the user interface was simple to use, making campaign setup and navigation a breeze.Overall, Five9 Dialer is a solid choice for businesses looking to enhance their outbound calling efficiency and improve customer engagement. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** While Five9 has many strengths, there are a few areas that could use improvement. One common complaint is that the interface can feel a bit overwhelming for new users due to its many features. The learning curve can be steep, which might slow down onboarding for teams. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Efficiency with Auto Dialing: The predictive dialer automates the calling process, reducing the time agents spend waiting between calls. This leads to increased productivity, as agents can handle more calls in a shorter period, ultimately boosting sales and service capacity. Improved Customer Engagement: By automating customer service processes, Five9 helps ensure that customers receive timely responses. Features like IVR (Interactive Voice Response) allow for quicker routing to the right agents, improving customer satisfaction and reducing frustration. Data Management and Insights: Five9 integrates seamlessly with CRM systems, allowing for better tracking of customer interactions and data management. This centralization of information enables agents to have a complete view of customer histories, leading to more personalized and effective service. ### 5. Five9 Contact Center as a leader in CCaaS Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Innovation and Projects Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like the complete ecosystem that Five9 offers. Thanks to this, you can integrate different channels such as voice, digital channels, and email. Of course, using WFA (Work Flow Automation), we can create our own use case. As well as being able to use generative AI such as OpenAI models, for example, intent detection, summarization, personalized prompts, and Datastore FAQs. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It seems to me that Five9 always is generating new technology and functionalities. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** More than problems, I would say customer needs. And through the different integration solutions, Five9 allows the use of its technology and services to make the customer's operation easier, elevating and empowering their operation. ### 6. Review for Five9 **Rating:** 5.0/5.0 stars **Reviewed by:** Bind B. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Good service, fast response, easy to use. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Nothing so far everything is good, never had any issue. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We work as a customer care, we receive inbound calls from our customers and Five9 helps us with that. ### 7. Decent but Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** We have been using Five9 for a long time and have always been satisfied with the overall service. The cloud based platform makes it easier to use. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I strongly believe that reporting feature on Five9 can be improved. It is a little complicated as compared to other solutions available in the market. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 is a efficient tool to solve key issues in call center management. It's automating call distribution and routing reduces the wait time which ensures customers are connected to the agents in a timely manner. It's reporting features could be more user friendly and customizable. Hope they bring improvement. ### 8. Helpful and Precise **Rating:** 4.5/5.0 stars **Reviewed by:** Jayson C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Reports and the amount of data available. Five9 helped me better monitor my team's productivity. The customer support has been pretty helpful and responsive, whether I have a big question or just a simple inquiry. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It can be a bit overwhelming at first. But once you get a hang of it. It's gets easier **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Monitoring and Productivity has never been better before five9 ### 9. Great Product and Awesome team **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Business Analyst- Patient Access Center of Excellence, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Feature Rich and Reports are endless. great interface **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** nothing so far , have not been able to dive in to program much **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Call routing and categorization of calls ### 10. Really user friendly program, lots of standards reports biult into the platform **Rating:** 4.0/5.0 stars **Reviewed by:** Bitircio B. | BPO OPI WFM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Integration with AI removed time-consuming tasks **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Integration with other CRMs can be better **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** WFM management for the BPO ### 11. I use five9 every day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It does the job, simple interface, and user friendly. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes there is a delay in information, such as in the "My Activity" log. It can take anywhere from several minutes to an hour to update to show the last call made/received at times. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The ability to not only make calls but to monitor and assist with crisis counselors as they make calls to emergency services on behalf of our clients. I really like the "barge" feature to be ale to take over calls, it's great when time is of the essence, not requiring a transfer. ### 12. Why Five9 is the best option for a cloud contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon C. | Presales Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** its versatility, ease of integrations and it is very intuitive for the end user **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I think five9's native reporting can improve a lot more **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The automation of tasks, agent assistance and chatbots that we can create and integrate with social media platforms benefits me because I achieve the goals proposed in the company I currently work for. ### 13. My Five9 Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Kristcia M. | Admissions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The easy naviagtion feature of being message by your supervisor while you are in a call is one of my favorites. Second is the real time record you see to track calls and missed calls. These features are really helpful so you can be guided and work on your next call. I am using this feature a lot since I am a newbie here in my position. It helps me a lot to be guided with customers questions that I am not familiar of. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometime the "pop-out" feature in Five9 is a little bit slow. Really not sure if it's the computer or the saleforce itself. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It helping me with urgency and accuraccy since I don't need to stand to my station to go to my supervisor and ask question, I just use the coversation tab and see my supervisor's message and answer to my questions ### 14. 3+ year satisfied client. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Streamline communication across phone, email, and live chat. Dispostions are extremely helpful for reporting purposes. Customer service responds quickly and efficiently to concerns. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Some of the Admin functionality, such as voicemail mapping, could be more user-friendly and modernized. The VCC interface feels a bit outtdated and gets overwhelming. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Mulitple Agents can be logged on and accept calls in a queue. ### 15. Five9 CCaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy P. | Sr. Solutions Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The interface is user freidnly and support is exceptional **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Not a lot that I do not like, some challenges can be around the muitple ways of accomplishing a task accress multipe domains, it takes time to learn the interface through and through **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I support day contact centers, we engage FIve9 when we run into road blocks. ### 16. 5 Star Review for Five9 **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle W. | Student Success Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I have been using Five9 for four months now, and I find it very easy to navigate. I utilize the program every day at work and find it very easy to make, track, and receive calls. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The one thing dislike about Five 9 is needing a very strong internet connection for it to work properly. I find if my internet is weak I will get kicked out or my calls will drop. I can't say this is a Five 9 problem or an internet issue. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I'm not sure ### 17. We have been using Five9 for years! **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** We like the supervisor tool where we can monitor incoming calls and phone agents daily performance. The customer support is also great when needing assistance on setting anything up! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Setting up custom campaigns will require assistance of support staff from five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are able to monitor the amount of incoming calls per month. ### 18. Best reporting and CCAS system out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The customisation of reports has thrilled our customers who find this a genuine gamechanger for their analysis. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are a couple of features currently needed that have been in dev for a while but gradually we're getting what we need. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Mainly the downtime on existing legacy PBX solutions is all but gone now. It simply doesn't break down and if the customer thinks it's broken down it contains voice dashboard that show it's actually the customer end that has broken down so you have everything you need as an admin. ### 19. Thier customer service is no longer great ..... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Sopport just send you to paid help now. Unless Five9 is broken they want you to pay for basic configuration quesitons. This is no lnoger the case. Any time you have an issue technical support is right there for you. They keep you informed throughout the day on the progress of your issue and its resolution. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** support has just fallen off. it is much harder. Went from having a dedicated account rept--> call support that will be that rep--> now pay us for any quesitons you have. there **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** A great call center software for at office or in home call centers **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** we need this to make ASAP dials from websites. ### 20. Five9 CCaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Otavio P. | Telephony Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** IVR self-explanatory interface, the richness of learning content at the University, ease of implementation from scratch or even when migrating from different Contact Center software, the abundant native and custom integrations, and the agility on getting those working. I would also highlight the additional features we can bring into the system with the WFA/Whendu integration. Fast-paced support. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Lack of reports for SMS and SMS broadcasts and the shortage of PowerShell commands for mass updates on campaigns. The desktop version of the VCC requiring a specific JAVA version installed can be an issue (but easily bypassed using the web admin) **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Currently Five9 is the responsible for all voice communications and thus for the whole lead contact journey ### 21. Five9 heavy user **Rating:** 3.5/5.0 stars **Reviewed by:** Fabio F. | Solution Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The low code enviroment for sure is the best. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Some basic funcionality gaps in digital enviroment, the license strategy and price. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I'm a business partner so we have severals situations. What Five9 is solving the integration with CRM, that is realy easy to implement and without bugs. ### 22. An exemplary experience marked by outstanding service and exceptional quality. **Rating:** 5.0/5.0 stars **Reviewed by:** ivan p. | Call Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Following a challenging implementation, the technical support service proved to be exceptional, addressing unique features requested that no other company had sought. This has been a continuous refinement process, during which the Technical Account Managers (TAMs) have been outstanding. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We understand that we pay for a year of storage for data generated daily, and that data falling outside this rolling window moves to a gray area where recovery is neither easy nor swift. Our concern is that storage availability decreases over time. Additionally, as demonstrated by the continuous reduction in storage costs by cloud providers like Google and AWS, the cost of data storage is decreasing. Therefore, there should be an integration mechanism to address this delicate situation, ensuring rapid and reliable recovery of data that becomes vital. Implementing such a solution would safeguard both your reputation and ours in the event of unforeseen circumstances. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are currently working with Michael Asamoah to retrieve the necessary information to create the essential reports we currently use, based on data available from the past year. However, we are particularly interested in generating these reports from when we began operations with Five9 in August 2021. It's been challenging to access data beyond the paid one-year window after several weeks of trying. We believe this process shouldn't be so complicated, especially given the available market options for effective data integration and storage. Resolving this issue would allow us to continuously evaluate our service, which is crucial for surviving in such a competitive market. You have been and should continue to be our partners in delivering the best possible service, particularly in a business where everything depends on data-driven decisions. Access to all data from the start of our operations with Five9 is essential, and we urge you to understand our position, which is ultimately also yours. ### 23. Working with Five9 has contributed greatly to transforming our call centre to cloud-based with ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The powerful reporting tools and ability to customize phone, email and chat campaigns to match desired needs **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The digital channel, with specifics to email interactions on Clearview Performance Dashboard is quite weak, as they do not consider the nature of emails in a call centre environment. They do not accurately report on emails completed. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 is answering the questions that all companies have revolving around remote work for call center employees, as well as being able to collect as much data as needed around all interactions. ### 24. Five-9 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan S. | Telemarketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Customer support is great. They are always helpful and work hard to get my issues resolved. I really enjoy working with them. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Some of the features are hard to navigate. And the reports features are hard to figure out. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** None that I know of. ### 25. Very advanced phone system with everything we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Its customization, AI insights, and omni-channel make it a fantastic upgrade to our previous system. It helps our contact center streamline their workload and be able to report on any metric we choose. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Not much to dislike, but because it's very advanced, so is the admin panel. It takes quite a bit of training and learning to be able to admin the system yourself. You can use their technical resources for a fee to do any admin work or you can take their free extensive university courses to learn what you need to do yourself. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It's allowing us to gain insight into what our customers are talking about on the phones through their AI insights. We are able to implement better quality grading into our agents activity. It also centralizes all channels of work (calls, emails, live chats, SMS) into one workspace for our team leads to effective monitor and delegate. ### 26. Five9 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The Voice portion of the solution is great. Options for intelligent call routing have made a difference for us. The Preview Dialing also works great and has made a major impact with our agents. We are going through lists at 3-4 times the pace from our manual processes of the past. I will add that the implementation was very smooth along with the integration with some of our other solutions. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** In general we have found it to be cumbersome to program and to get an effect with call routing. It works once you figure it out but getting there can be a challege. The reporting is even more of a challenge. The report building is not logical and varies from channel to channel. Reporting from Voice varies from Email, Chat and Text and you do not have options with the digital channels that you have with voice....This can be a challege in a omni channel environment.... **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our Contact Center has gained such efficiencies with Voice, Email and Outbound. The ability to intelligently identify customers when they call and use that info to intelligently route the call to the right agent has made an tremendous impact on our ability to service our customers much better. By streamlining our menu and identifying our customers we have reduced our abandon rate by 74% and our ASA has reduced by 42%. ### 27. Pretty Solid, Pretty Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Setting up new users is quick and easy, the chrome extensions are easy to use as well . Vast and customizable reporting options Call recordings are of high quality Minimal hardware requirements Supervisor functions are easy to manage Our call center relies on Five9, 100+ agents use it daily Unfortuantely, I was not around when we initially integrated with Five9, so I can't speak to how easy it was to set up and implement. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Customer support can be lacking at times IVR management feels a little clunky While reporting is highly customizable it can also feel a little clunky **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We need to be able to call our customers and Five9 lets that happen ### 28. Getting used to it **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Keeps me 'tethered' to the desk which may be increasing my call volume **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Not sut that all calls are coming through are calls geting lost. Volume of calls in seem to have decreased not sure if they are getting list in the process **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Spending more time on the phone as the use of ease is negligible not easy to take on and off headsets and then log in and out cumbersome ### 29. Excellent service works fast and accurately **Rating:** 5.0/5.0 stars **Reviewed by:** Christine R. | Administrative Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The upsides are it never shuts down it works fast and I have no issues at all during my shift. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I can't think of one thing that I dislike. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It automatically dials people with no problems ### 30. Support System **Rating:** 4.0/5.0 stars **Reviewed by:** Raja Gopal M. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Customer support is highly responsive and helpful . and available 24/7 **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** for adminstrator to monitor who have made the recent changes in orgs. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** providing cloud base call center . ### 31. best tool for International Outreach **Rating:** 4.0/5.0 stars **Reviewed by:** Shamali P. | Enrollment Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Like the most is availability of funtions within the app like sms, whatsapp integration, chat, call, voicemail. All in one!! easy to nativigate and implement with other softwares. The support team is alwasy available to mitigate and solve issues. It's a go to software for everyday outreach **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes it lags a lot, needs better compatibility with user device. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five is solving the problem of scalability, integration, efficiency and cost efficiency as well which is helping our international team in smooth outreach ### 32. Five -9 likes and dislikes **Rating:** 5.0/5.0 stars **Reviewed by:** KANESHA C. | member service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like when a calls comes in and all the patients imformation is already on the the screen also I love that it shows the call history who has called the patient and what they dispostion is **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** the only thing I dislike about five-9 is it reconnect alot and takes a while to reboot **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** i dont have to look up al the information aboutthe patient its already there for me ### 33. Great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Parvaneh L. | IT Speacilaist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Great customer support, ease of using and speed **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** number of feature, delay for cancellation of licences **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Fast respond for any problems and action needed Adding IP address to the whitelist ### 34. Great Platform, Easy and Cost Effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Rob H. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Making dials for my SDR's and Managers. Automatic Dialer, many features, ease of use. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We love the software, the ease of use, and the friendliness of the staff **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Connecting to multiple of prospects throughout the day ### 35. The application is very easy to use and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Gwenda T. | Capture Center Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The application makes managing calls sinple. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** On occasion, it doesn't allow you to dispositon a call before timing out. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are able to receive incoming calls and voicemails and handle them effectively. ### 36. Five9 has been reliable and adaptable to my needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Kim B. | Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like how reliable Five9 is and that I can use different headsets with ease. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I don't like that it will disconnect my headset while on lunch sometime. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I have no pending problems ### 37. Five9 experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that Five9 is easy to use. It's easy to figure out how to use it for your own calls but also easy to transfer to colleagues etc I use Five9 9-5 Monday to Friday and don't usually find any issue with it **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dislike the fact that although PSTN is an option on Five 9, every time I have had a problem with it, Five9 support have said to stop using it and use the Softphone option instead. I used the PSTN for about 2 years with my current company and when I kept getting issues with it (ringing but going straight to an error state, Five9 were unable to troubleshoot the issue so I have no option but to work with the Softphone option. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It is my company's way of communication between teams and also between customers and our company ### 38. Excellent for Large Teams and scaling companies! **Rating:** 4.0/5.0 stars **Reviewed by:** Cezar R. | Cheif Executive of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Abundance of funstions for a large team or scaling company **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Not plug and Play, must be well versed in Administration **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Ability to have multiple running campaigns and settings. ### 39. Very good software **Rating:** 4.0/5.0 stars **Reviewed by:** Adolfo E. | Senior Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It has very useful features, and a firendly user interface **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Integrations can be more user firendly compliant with Data Governance features **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The UI Interface looks very nice ### 40. Daily experience utilizing five9 **Rating:** 5.0/5.0 stars **Reviewed by:** Jed D. | Intake Team Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The reporting, data saved, realtime view of users daily and ease of use for reporting. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** high bandwidth that slows down the system **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Agent experience high bandwidth that slows down the dialing system, if resolve can result to more sales and interactions with customers. ### 41. The system is reliable. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The system is reliable, rarely experiencing issues with connectivity or dropped calls, and the connection is seldom unstable. Calls are clear, as is the audio. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** When calls come in with distorted audio, it makes it harder to complete a call properly. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The system is reliable, rarely experiencing issues with connectivity or dropped calls, and the connection is seldom unstable. Calls are clear, as is the audio. ### 42. Recommendations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2022 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It works much better now, less dropped calls. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It's still timely and complicated at first **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I prefer other phone systo ### 43. Five9 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Evette F. | Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The easy navigation within the application **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** System Freezes up sometimes but not often **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It is making advocating for an ongoing problem much easier ### 44. Great **Rating:** 4.0/5.0 stars **Reviewed by:** catherine t. | 2-1-1 coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the ease of navigating thru the program. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes the conectivity goes in and out **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** receiving and outgoing calls ### 45. five9 is quick effective and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Francoise M. | Healthcare Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the features of having a private number **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** i sometimes a call will drop. Or clarity. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** great tech support ### 46. NOTICING RIPPLING **Rating:** 5.0/5.0 stars **Reviewed by:** Monica M. | TIER ONE REPRESENATIVE, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** THAT IT IS A PHONE LINE TO OPERATE ON LIKE SWITCHBOARD TO A OPERATOR. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** THAT FIVE9 DOESN'T HAVE OTHER FEATURES THAT CAN BE USED IN A REPRESENATIVES ENVIRONMENT **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** TO GET TO COMMUNICATE WITH INDIVIDUALS WHO ARE 65 YEARS OF AGE AND PEOPLE WHO ARE DISABLED FOR TWO YEARS THAT ARE PRE-QUALIFIED MEDICARE RECEPIENTS TO HAVE THE OPPORTUNITY TO GET DENTAL, VISION, HEARING, AND PERSCRIPTION COVERAGE AND ADDITIONAL BENEFITS THAT CAN HELP THEM IN THEIR DAILY LIFESTYLES. ### 47. Robust tool to boost your UX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** That is very easy to use and have all the features required to provide a great customer support to user. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** some times there a downtimes in the integration with our case system. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** having a robust tool that includes all the channels and permits the team work from office and remotly ### 48. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The ability to track past call, chat , email history **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Would like to have access to the Five 9 ID even after call is closed **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Keeping track of Email history and reply and keeping the sender connected to each entry. I like the feature to relisten to our calls if needed. Keeping track of number of calls for each skill set and the tracking call handling time. ### 49. production use only **Rating:** 2.5/5.0 stars **Reviewed by:** KIMBERLY R. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Havent been able to use for anything other than for tracking my system time. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Dont know just yet. I havent been able to use it to find out my like or dislikes as of yet. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Dont know just yet dont have credentials for both five9 systems ### 50. great for work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Being a frequent user i enjoy the user friendly interface and ease of use, also the customer service is top notch **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** i have noticed that some times it will glitch and freeze up, but that is very irregular and rare **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** it helps me keep track of my call times ## Five9 Intelligent Cloud Contact Center Platform Discussions - [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) - 1 comment, 1 upvote - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) - 1 comment - [View Five9 Intelligent Cloud Contact Center Platform pricing details and edition comparison](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+12%3A42%3A19+-0500&secure%5Bsession_id%5D=2d43e314-13e9-47a3-a80e-ab512a8cbe8a&secure%5Btoken%5D=5d3cb239f6ad93a27cc646f58971eb9259a3cfeec217e371ab9ea81b935945b8&format=llm_user) ## Five9 Intelligent Cloud Contact Center Platform Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Cresta](https://www.g2.com/products/cresta/reviews) - [CrestGPT](https://www.g2.com/products/crestgpt/reviews) - [DARWIN](https://www.g2.com/products/superior-integrated-solutions-darwin/reviews) - [Maple CRM](https://www.g2.com/products/maple-crm/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Reach](https://www.g2.com/products/encoura-reach/reviews) - [Reach Reporting](https://www.g2.com/products/reach-reporting/reviews) - [Sagent Data Flow](https://www.g2.com/products/sagent-data-flow/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Smart Connector for SAP C/4HANA](https://www.g2.com/products/smart-connector-for-sap-c-4hana/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) ## Five9 Intelligent Cloud Contact Center Platform Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Compliance** - Regulations - Updates - Exemptions **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Reporting** - Reports & Analytics - Data Transfer Tools **Management** - Scrubbing - Blocking - Campaign Management - Screening **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Task Execution - Problem Solving **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Lifecycle Management** - Lifecycle Automation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access Control and Security** - Pole-based Access Control (RBAC) **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Collaboration and Communication ** - Model Sharing and Reuse **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation **Autonomy** - Adaptive Responses - Task Execution - Problem Solving ## Top Five9 Intelligent Cloud Contact Center Platform Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)