--- title: Five9 Intelligent Cloud Contact Center Platform Reviews meta_title: 'Five9 Intelligent Cloud Contact Center Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Five9 Intelligent Cloud Contact Center Platform works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 625 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Five9 Intelligent Cloud Contact Center Platform Reviews **Vendor:** Five9 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 625 ## About Five9 Intelligent Cloud Contact Center Platform Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. ## Five9 Intelligent Cloud Contact Center Platform Pros & Cons **What users like:** - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. (131 reviews) - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. (89 reviews) - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. (88 reviews) - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. (78 reviews) - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. (64 reviews) - Users love the **easy integrations** with various functions, making Five9 a seamless solution for everyday outreach. (56 reviews) - Easy Setup (56 reviews) - Users appreciate the **easy implementation and monitoring tools** of Five9, enhancing their call center management experience. (55 reviews) - Users appreciate the **easy integration with Salesforce** , enhancing usability and ensuring seamless activity logging. (50 reviews) - Intuitive (47 reviews) **What users dislike:** - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. (46 reviews) - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. (41 reviews) - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. (35 reviews) - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. (33 reviews) - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. (31 reviews) - Limited Features (26 reviews) - Slow Loading (23 reviews) - Inadequate Reporting (22 reviews) - Learning Curve (22 reviews) - Limited Customization (22 reviews) ## Five9 Intelligent Cloud Contact Center Platform Reviews ### 1. Automates Interactions and Enhances Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** José Martín R. | Ingeniero de software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like the different finite models available on the Five9 Intelligent Cloud Contact Center Platform. The capabilities like WFA, finite insight, and IVA for digital and voice interactions are impressive. I also appreciate the Five9 supervisor feature, which offers real monitoring of customer operations. The platform's ability to integrate and offer customization, such as with CRM integrations through WFA, is valuable for transferring transcription recordings and enhancing interactions. These features collectively provide significant support in automating and customizing customer needs. Additionally, I'm excited about the Identi capabilities, as they promise to elevate artificial intelligence to the next level enabling proactive and automatic system responses. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Currently, the customer is looking for an Argentic AI solution, and it seems to me that Studio7 solution for IVA and digital interaction is not bad, but we are able to improve using new feature functionalities considering the agentic solution. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use the Five9 Intelligent Cloud Contact Center Platform to automate interactions, improving response times, and enhancing customer experience through voice and digital AI, which significantly boosts operational efficiency. ### 2. Transforms Call Center Efficiency with Zero Downtime **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I use Five9 Intelligent Cloud Contact Center Platform for my telephony system in contact centers and vendor sites. It helps to improve the experience for both agents and customers, and achieve the results needed as an organization. The Agent Assist feature is impressive, reducing agent documentation time from over 10 minutes to zero after-call work, which is amazing. Updating the IVR with IVA allows us to use self-services for some calls, which leads to faster response times and more first call resolutions. The initial setup was very easy and without issues. FIv9 COntinues to exceed my expectations. I'm excited about the NCX bundle is going to be great. This is another way of them focusing on what is best for the customers and meeting them where they are. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** N/A - At this time I have nothing... They are great partners **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 helps me improve both agent and customer experience, achieving organizational results. Agent Assist reduced after-call work from over 10 minutes to zero, and IVA enables self-service, improving response times and first call resolution. We also use Workforce and AI insights, solving many contact center problems. ### 3. Five9 review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** User-friendly interface that makes it easy to build IVR scripts, with solid integration options and plenty of customisation. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Customer support needs improvement. In the past, the service was much better than it is now. At the moment, the TAM has to be involved in almost every support request, and the support team seems to step in mainly when there’s a system break or downtime, rather than providing consistent help for day-to-day issues. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Five9 is the best cloud-based contact center software that provides all in one service, omnichannel like voice, email, chat, etc. Most importantly services are never down, so there will be no business impact. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I work on solving problems such as IVR design, IVR module behavior, blended campaign design and development, customizing reports, automating list loading, and scheduling reports based on requirements. I also handle contact fields and variables, as well as implementing new campaigns. ### 4. Great Features but Lacks Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Kazi R. | Technology Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really appreciate the ease of use of the Five9 Intelligent Cloud Contact Center Platform, which makes it simple to onboard new agents quickly thanks to its intuitive interface, reducing training efforts and time. Its omnichannel capabilities are fantastic, providing a unified experience by seamlessly managing customer interactions across multiple channels. Plus, the scalability is a big advantage, allowing contact centers to easily scale up or down based on demand without the need for significant hardware improvements. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I think Five9 has lack of customization based on user's specific needs. Five9 support needs a bit of improvement. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform for inbound and outbound calls, improving customer experience and scaling easily. It boosts agents' productivity, provides unified omnichannel experiences, and its intuitive interface reduces training efforts. ### 5. Solid Contact Center Platform, Minor Rough Edges **Rating:** 4.5/5.0 stars **Reviewed by:** Cas F. | Information Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** User friendly, incredible features and integration, and great customer support! Pricing could be a bit better. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The outages - but those happen rarely and are very minimal. So keep up the great work!! Pricing could be better though. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 is helping us a lot with call and agent management and analytics. ### 6. Five9: Driving Efficiency and Empowering Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Victor S. | Workforce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Our experience with Five9 has been outstanding. The transition was smooth, and their solutions significantly improved our operations. Their AI-driven offerings seamlessly integrated with our existing platforms. The reliable service and fast deployment helped reduce costs while enhancing customer interaction. We've witnessed lowered response times and better staff morale. Five9's customer-centric approach truly elevates service delivery. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** One drawback is that email isn’t fully integrated into the omnichannel experience. Agents still face extra steps compared to phone or chat. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 Intelligent Cloud Contact Center Platform solved our biggest challenges of disconnected systems, manual processes, and limited visibility. By centralizing voice, chat, and email into one platform, we eliminated fragmentation and gave agents real-time tools to work smarter. Operational Efficiency: Intelligent routing reduced abandoned calls and improved speed to answer, directly raising service levels. Data & Insights: Automated reporting and AI forecasting replaced manual work, letting us act in real time instead of after the fact. Agent Empowerment: Integrated dashboards and coaching insights improved morale, accountability, and performance consistency across sites. Customer Experience: Customers now receive faster, more accurate resolutions across channels, improving CSAT and loyalty. ### 7. Call Center Ease of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Customazation of data to both add and take out of the application. It also allows you to customize integrations of different applications and is very easy to use and implement. If you ever have any issues their Customer support is always available and very quick to respond. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are quite a bit of restrictions as far as allowing all aplications to communicate with Five9 **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The Auto dialer and ensuring that we are utilizing our agents the most we can. It also allows for a lot of automations depending on how you look at building their IVR's ### 8. Feature-Rich for Healthcare Call Monitoring, but the UX Feels Dated **Rating:** 3.5/5.0 stars **Reviewed by:** Aatir N. | Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like the number of features and options Five9 provides for solving business problems, especially for healthcare, where a supervisor has to keep track of call volume and act accordingly. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I really do not like the UX of the platform, which is kinda obsolete, and the color theme is old. In addition, when I am speaking to my client, it logs out automatically, which affects business's reputation. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I am able to stay connected to my clients over Five9, which actually works on the internet from anywhere, which solves my remote job connectivity issues. ### 9. User-Friendly Platform with Excellent Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Jobert G. | Technical Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I am using Five9 Intelligent Cloud Contact Center Platform mainly for reviewing and playback of recordings. I found it very user-friendly as I can easily learn how to navigate it, and features like evaluations and reports are easy to understand and create. The Live Desktop works well for me as I can see and review what agents are doing and how they handle customers. Evaluations help us in scoring our agents' performance, and putting it in a report makes it easier. The setup was super easy. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There is one thing that doesn't work well for me about the evaluation form. I was hoping for an option in the evaluation form that allows us to select sections to discard so those do not count or add to the total scores. Right now, we have one evaluation form divided into Chat, Phone, and Ticketing, and most calls are just chats, so the other two sections shouldn't add to the total score. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform to improve recording quality and customer service. It's user-friendly for evaluations, reports, and monitoring agent activities, which helps us score performance efficiently. The Live Desktop is valuable for reviewing agent interactions. ### 10. Streamlined Inbound Calls, User-Friendly Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Candice M. **Reviewed Date:** January 07, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I find the Five9 Intelligent Cloud Contact Center Platform much more user-friendly compared to older platforms. I really like that you're able to build your own dashboard, which lets you see the metrics that are important to you. Also, I like the reporting capabilities as it allows you to drill down to the metrics that matter. Transferring emails into Five9 from Outlook and being able to manage them within the platform is really great. The reporting we get from it saves us from having to manually count and check turnaround times, as everything is easily pulled from the system now. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I'm a bit unclear on setting disposition codes, and our team has issues when a caller disconnects before the agent can select a disposition code. This is crucial for us because disposition codes help with reporting and understanding why people are calling us. When they aren't selected, we lose valuable data. We also have performance metrics around these codes, so it becomes a problem when agents can't log calls properly due to a caller hanging up. This results in inaccurate performance assessments. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I find Five9 Intelligent Cloud Contact Center Platform great for managing emails and generating reports, saving me from manually counting in Outlook. It provides insights into email volume, turnaround times, and agent performance metrics with a user-friendly interface. ### 11. Robust, All-in-One Platform That Checks Every Box **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole D. | Director of Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It’s a robust, all-encompassing platform. Everything you need is there, from simple voice and chat to agent assist and virtual agents. It’s also easy to use and straightforward to implement. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Honestly, there isn’t really anything I don’t like about it. It checks all the boxes. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 has helped us move from a traditional IVR to utilization of IVA with Natural language. It's make interaction with our IVR easier for our customers and given them an option for self-service saving our agents time to work on higher valued tasks. ### 12. Reliable, Scalable, and Perfect for Remote Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** What I like most about Five9 is how reliable and scalable it is for handling high call volumes. The platform makes it easy for agents to manage inbound and outbound calls while giving supervisors strong visibility through call monitoring, recordings, and reporting. Being cloud-based also allows teams to work remotely without losing functionality, which has been very helpful for day-to-day operations. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** One downside of Five9 is that there can be a learning curve for new users, especially when it comes to advanced features and configurations. Some settings are not very intuitive at first and may require additional training or documentation. However, once users are familiar with the platform, it works smoothly. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 solves the problem of managing high call volumes while maintaining visibility and efficiency across contact center operations. It centralizes call handling, monitoring, and reporting in one platform, which reduces downtime and confusion for agents and supervisors. This has benefited us by improving call flow, response times, and overall organization, especially in a remote or hybrid work environment. ### 13. Streamlining Communication and Boosting Efficiency with Five9 **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon S. | Negative Review Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 has been a reliable and efficient platform that makes call handling and customer communication much easier. The intelligent call routing, and CRM integrations help ensure customers are connected quickly to the right person, while agents have everything they need in one place. The real-time reporting and automation tools also provide great insight and improve overall productivity, making Five9 a strong solution for both agents and leadership. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** While I find Five9 to be a powerful platform, there are a few areas that could be improved. Some features feel complex and take time to learn, especially without hands-on training. I’ve also noticed that certain integrations and advanced tools require extra setup and troubleshooting. At times, the interface feels a bit dated compared to newer platforms, and the cost can add up depending on the features needed. Overall, it’s a strong system, but it does have a learning curve and room for refinement. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 solves a lot of the common challenges we face in a contact center by making communication smoother, faster, and more efficient. It takes the guesswork out of routing incoming calls and messages by directing them to the right person at the right time, which means fewer long holds and less repeat information for the customer — and less wasted time for us. ### 14. Customizable Dialing and User-Friendly Dashboard, with Room for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** One of the things I like most is how many different dialing options there are—and the fact that you can customize pretty much all of them to fit whatever you need. It makes running different campaigns a lot easier. The dashboard is also super easy to read. Being able to watch and listen to live agent calls in real time has been really helpful for coaching and keeping an eye on things. It’s pretty straightforward, even for people who aren’t super techy. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We’ve run into some inaccurate call tracking here and there, which can make reporting a bit confusing. And sometimes the dialing can be a little slow, which definitely affects productivity on busy days. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** There are issues with call tracking and slow dialing, which can be frustrating. However, the system does help the company by ensuring we don't contact the same people too frequently and by reducing agents' idle time. ### 15. Streamlining customer engagement with efficient Five9 cloud solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Aries B. | Technology Analyst | Verint SaaS - Digital Solutions, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Based on my experience, I really like the iVe9 Intelligent Cloud Contact Center Platform for handling inbound and outbound calls. It is easy to navigate, and I find it very helpful for monitoring my teams in real time. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** When running a report, sometimes setting it up can be a bit complicated, especially when customizing data or building my own custom report. Sometimes it takes time to get my results during peak hours. But overall, the system works fine once you get used to it. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** When reviewing and checking agent calls manually is very time-consuming. But when I started using Five9, I could easily evaluate agents and provide feedback on their performance. I can also create and generate a custom report on how many licenses were being used previous month. ### 16. Rapid Customer Connection, Slight Call Handling Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Amie S. **Reviewed Date:** December 08, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like the speed at which we can contact our customers once they submit a lead using Five9 Intelligent Cloud Contact Center Platform. There's no wait time after entering a lead; it starts calling immediately and keeps track of how many times we've attempted to reach the customer throughout the day. As a supervisor, I appreciate being able to assist my setters live and take over calls if needed, resolving issues quickly without doing a callback. Our team benefits from increased speed to lead time with no need for lists to call from, just quick calling once the lead is added. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** While I do love Five9 Intelligent Cloud Contact Center Platform, I would love to see an improvement with the callback feature to make it easier and quicker to schedule. I also would love to be able to search for a phone call by phone number without having to search a specific rep. I would love a search feature that would allow me to type in the phone number and search all reps and pull up all calls to that one specific number. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The platform lets me quickly assist my setters during calls, resolving issues without callbacks. It enhances my team's speed to lead time, eliminating manual call lists, and enables immediate lead engagement and tracking. ### 17. Choosing the Right Contact Center: My Review of Five9 **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal L. | Enterprise system application analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** What I like best about Five9 is its intuitive and user-friendly interface, which makes it easy for agents—even those less comfortable with technology—to navigate. The supervisor dashboards are invaluable for real-time monitoring, and the customizable widgets allow each supervisor to tailor their view to their specific needs. With their robust reporting capabilities—you can find virtually any data point you’re looking for, which makes performance tracking and decision-making much easier. From an administrator perspective, I especially appreciate the ability to configure campaigns with ease. In addition, Five9’s support team is highly responsive and provides detailed technical guidance when needed. The Five9 Knowledge Base and University are also excellent resources, offering articles and training that help expand product knowledge and drive adoption. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The main drawback I’ve experienced is the requirement for Java in the administrator view. However, since this functionality is actively migrating to the web version, this limitation is already being addressed and is on its way to being fully resolved. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 is helping us scale our call center operations with ease, ensuring we can support growth without disruption. Its integration with Salesforce has streamlined our workflows, improved agent efficiency, and enhanced visibility into customer interactions. Together, these capabilities allow us to deliver better service while maintaining operational flexibility. ### 18. Flexible and Customizable Contact Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Chris I. | Five9 Administration Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like the flexibility and customizability of Five9 Intelligent Cloud Contact Center Platform, which allows me to modify our call routing as I need, when I need. I also appreciate the TAM services that provide me with a business advocate to help offer solutions to problems I might face. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I need more options to split the tenant for multiple lines of business. Currently, they can all kind of run together and get messy. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform to unify our voice channel for consistent support and to have the flexibility to locate agents anywhere. It also offers flexibility and customizability in call routing. ### 19. Where Five9 Shines and where it falls short **Rating:** 4.0/5.0 stars **Reviewed by:** Toni L. | Lead Intake Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The integration is especially convenient for our associates, many of whom work remotely using their own hardware setups. By streamlining access and ensuring compatibility across various personal devices, it minimizes technical barriers and enhances productivity. This flexibility not only supports a more efficient remote work environment but also reduces the need for additional IT resources or hardware provisioning. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** While the Salesforce integration with Five9 offers valuable functionality, there are some recurring technical hiccups that impact the user experience. Many of our associates regularly encounter issues when attempting to launch the Five9 integrated softphone app within Salesforce. Common problems include persistent acknowledgement notices that fail to close, effectively blocking the login process, as well as error messages indicating that required components—such as the Five9 Chrome extension or the desktop adapter—are missing, even when they are already installed. These disruptions, although typically brief, can cause frustrating delays and negatively affect workflow efficiency, especially for remote associates who rely on a smooth and reliable login process to begin their workday. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 enables our workforce to connect with clients in a streamlined and efficient manner, providing a reliable communication platform that enhances both responsiveness and customer satisfaction. Its seamless integration with our existing software ecosystem—including CRM systems and productivity tools—as well as our own proprietary products, ensures a cohesive workflow with minimal friction. This interoperability not only simplifies daily operations but also allows us to deliver a consistent and high-quality experience across all touchpoints. ### 20. Efficient Setup, Needs Faster Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Romeo P. | Help Desk Support Specialist **Reviewed Date:** February 12, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the simplicity of creating IVRs from scratch with Five9 Intelligent Cloud Contact Center Platform. It's also easy to customize based on our clients' needs, which is a big plus. Not dealing with infrastructure helps in reducing operation costs, which I find beneficial. The initial setup was easy as well. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It takes too long for feature enhancements to be deployed. Also, there is no capability to automatically reset both voice and digital queues when an agent completes a call, which loads some agents with more interactions than others. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform to avoid infrastructure maintenance, reducing operational costs and providing top-tier customer service. ### 21. Flexible and Easy-to-Implement Contact Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Chris I. **Reviewed Date:** February 11, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that we can customize Five9 Intelligent Cloud Contact Center Platform to fit our needs. It's great that we can make an IVR or IVA do anything we need it to and that it can integrate with many systems. The flexibility it offers is a big advantage over our previous system, Cisco Call Manager. The initial setup was easy, especially with the help of the Five9 implementation team. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** N/A **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 helps us centralize scheduling, freeing other team members to support patients. We can customize it to fit our needs, especially with IVR/IVA functionality and system integrations. We switched from Cisco's Call Manager for more flexibility. ### 22. Efficient Call Management with Easy Transfers and Conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun V. **Reviewed Date:** November 02, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I am highly impressed with the Five9 Intelligent Cloud Contact Center Platform for its seamless functionality in my role. I use it all day to make and receive numerous inbound sales calls, which is crucial for my job at the sales desk and has proven to be an integral tool. The call transferring and conferencing features stand out as exceptionally useful; they are easy to learn and operate, significantly impacting my workflow positively. The platform's capabilities have made it a must-have for my role, ensuring that calls come in and go out efficiently while facilitating smooth call transfers and conferencing as needed. This software does everything it is supposed to and does it well, making it an indispensable part of my daily operations. If I required such a platform in the future, I would definitely consider using Five9 again due to its ability to fulfill all aspects of my functional needs, making it an invaluable asset to my professional tasks. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I would like the look of Five9 Intelligent Cloud Contact Center Platform to improve. A more user-friendly feel would be nice. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform to handle inbound and outbound sales calls efficiently, making call transfers and conferencing seamless. It's integral to my job, simplifying communication with an easy-to-use interface. ### 23. Impressive AI Features and Integration, But Chat Management Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Furqan S. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I’m very impressed by its AI-powered automatic note-taking and smart routing features, as they significantly help reduce our team’s administrative workload. Additionally, the way it integrates with our other tools is truly seamless. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The web version has generally performed well for me, though I find that some of the settings tools remain somewhat outdated or unnecessarily complicated. Additionally, I believe the chat management could use some enhancements to make it more intuitive and as smooth as the voice component. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The platform has enabled us to streamline our operations by minimizing manual tasks. Having comprehensive, real-time visibility through its dashboards has truly transformed our monitoring process, allowing us to make immediate adjustments when needed. As a result, we've noticed a significant improvement in our FCR. ### 24. Easy to use but with some areas of improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Marilyn A. | VA, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The best thing about using Five9 is that it is easy to use; you don't have to be tech-savvy to start taking calls with it. From the initial setup to logging in and out every day. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It's not the best tool I've used to take calls because of some glitches that make your daily work not so smooth. These include the fact that it is constantly freezing, you have to randomly uninstall and reinstall (after a year of use), and it refreshes or logs out while you're on a call. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It's easy so you can take the calls, which is its main purpose. However, they should work on reliability a little bit more. ### 25. Instant Updates and Easy Testing Make Five9 Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Adam A. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that I can make changes to production and they are live immediately without any downtime or users noticing the change **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The main interface to manage and adjust your IVR and manage the system is an older UI that is a bit clunky. Five9 though is working to replace it. Also adding some features require going through there sales process and can take a few days. For example adding an international DID. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It helps us tie in our support and sales teams phone contacts into Salesforce. ### 26. Overall good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna B. | Call Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 works well for outbound cold calling and allows us a lot of freedom to set it up in the way that works best for us. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** When there are issues, tech support asks for a lot of information that is very difficult and time consuming to collect and when we do, it still doesn't seem like it helps them to diagnose/resolve the issue completely. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Auto dialing leads and connecting our agents with live calls versus us having to manually dial each lead and listen to it ring. ### 27. Seamless Transition with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle I. **Reviewed Date:** December 15, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the ease of use and the support that you get. I use the reporting the most and value it because it gives me a view of how the contact center team is performing. The ease of use and the call recording are also appreciated. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I think the way that some of the items are displayed can be a little bit crisper and reports being able to pull certain reports of data without having to input a lot of data. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform for my agents to take calls and for monitoring, ensuring they're on calls, using correct dispositions, and pulling reports. It helps ensure all agents are on the lines and able to answer questions. ### 28. Effortless Trend Monitoring and Reporting Boosts Quality Control **Rating:** 5.0/5.0 stars **Reviewed by:** Vilim F. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** This tool provides a clear and efficient method for monitoring trends, which has greatly enhanced our quality control processes. I find it very convenient to obtain transcripts, and it excels at extracting valuable information from interactions. Additionally, it has made generating reports for our audits much simpler. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Evaluation notifications often arrive with a delay and can sometimes lack important details. I would appreciate it if the platform provided more options to customize dashboards, as there are occasional issues with data transfers as well. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** This is an excellent quality control tool that allows us to capture real-time interactions across multiple channels. It assists us in evaluating our current quality status and provides a smart, efficient way to review these interactions. ### 29. Five9 Has Improved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I love the dialer and how we can play around with the filter. I also love the new feature to drop all silence calls **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Answering Machine detection is still not accurate in detecting real VMs **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Outbound dialing and filters are easy to setup IVR is straight forward ### 30. Trusted Platform for a Transformative Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** We embarked on our Five9 journey in 2016, moving from an on-premise PBX, and it’s been a transformative experience ever since. Five9’s team seamlessly assisted us through discovery, sales, and implementation with fantastic knowledge transfer. Their commitment to customer-centric service and agile platform has been integral to our growth. We're genuinely grateful for their reliable, scalable solutions! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There is a wide and comprehensive range of data available to use, but it can be challenging to thoroughly analyze it without a dedicated resource. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Adaptability and scalability as our business grows and changes. The ability to quickly expand on our feature offerings through integrations allows us to elevate both our customer and end users experience ### 31. Experience Using Software **Rating:** 2.5/5.0 stars **Reviewed by:** Cayesha S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It has been about a year since I have been introduced to F9 software. I like that it easy to locate previous call history. I like that we have a option to transfer and park calls while we work on other sections to help service our passengers. Also when I forgot my password Customer support was very hlepful. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I don't like how if too many people are logged in we have to type in multiple station numbers in order to login for the day. It is random and can be time consuming to find the right station thats free to login. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I had password issues the Customer support was top tier in helping me resolve my issue. ### 32. Five9 Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** What I like best about the Five9 Intelligent Cloud Contact Center Platform is its reliability and ease of use. The system is very intuitive, making it simple for agents to navigate and manage calls efficiently. Features like call routing, real-time reporting, and CRM integration really help streamline workflows and improve customer interactions. I also appreciate the scalability, it can easily support both small teams and larger operations without losing performance. The cloud based setup gives flexibility for remote work, and the uptime has been excellent. Overall, Five9 provides a professional, dependable solution that enhances both agent productivity and customer satisfaction. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The only issue I’ve experienced with Five9 was one instance where I got stuck on the “Status Check” page and couldn’t proceed. Fortunately, their technical support team was quick to assist and resolved the problem efficiently. It hasn’t been a recurring issue, and the support experience gave me confidence in their responsiveness **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 helps streamline call routing, improve customer interactions, and provide real-time reporting. This has boosted agent productivity, reduced wait times, and improved overall customer satisfaction. ### 33. Excellent Product, that does what it says. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul J. | Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** VCC programming is easy to navigate to make changes. The platform overall is user friendly, it has a broad spectrum of functions, with Voice, Email, Chat and can provide scripting to many platforms and API's which is great. The Agent Desktop is easy to understand and work upon. Also the support given is 1st class, many of the staff are friendly, knowledgable and will go out of their way to get an answer if its unknown. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The Scripts and Variables are a mind field and could be better. Also not liking the reporting, there are too many tick boxes. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five 9 helps us solve many of the constraints of a traditional PBX ### 34. Effortless Setup and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra B. **Reviewed Date:** February 11, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like using Five9 Intelligent Cloud Contact Center Platform because it's easy to maneuver, which makes my work more straightforward. I also appreciate its pretty easy setup; it didn't take a lot of effort and was self-explanatory. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are a lot of options, I'll say. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform to make calls and update my status. It solves the problem of quickly notifying supervisors about computer or software issues. ### 35. Faster Dialing, More Opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Julia . | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I find the faster dialing feature of Five9 Intelligent Cloud Contact Center Platform really beneficial as it leads to less wait time between calls. This improvement means more opportunities and consequently, more sales for me. Additionally, I appreciate that the initial setup was easy. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I don't like not being able to get the client info back. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform for prospecting. It offers faster dialing and less wait time between calls, leading to more opportunities and sales. ### 36. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Our TAM is the best part of Five9. She is so responsive, helpful, personable and always willing to help. Five9 is a great platform to use. It can be simple, but also complex and offers the most up to date technologies to fit with the trends. We have done multiple integrations (with other partners and Five9) and Five9 has always gone above and beyond. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are a few design features that I dislike (having milliseconds in reporting, only being able to send automatic reports to 5 emails, and the biggest issue is not being able to use WFO Screen Capture on Chromebooks. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We have multiple clients each having their own toll free, and this streamlines the data and we can easily report on who is calling what line. It also lets us add certain agents to certain clients. ### 37. Five9 Review as a business user **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin C. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easy to implement and I always appreciate the support, five9 is our daily contact center that supports 2 of our campaign. we rarely encounter an issue. the reporting is ok good thing is the capability to automate the extraction of daily raw files. 1 thing is very important it is very easy for our user to use the flatform. what can i say it is very easy. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I tested the email and chat platform of five9 and we are not happy about it. this is coming from the user of other omnichannel platform in the market. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** reporting is awesome ### 38. I love five 9 **Rating:** 4.0/5.0 stars **Reviewed by:** Helupe-fotunoa K. | Regional crisis worker, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** What I like best is five 9 will show you when there’s an issue with connection and if it’s frozen so you can act fast and get support right away. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** What I dislike about five 9 is when being on the call there were always issues with the sounds on calls not being clear and it always seemed like five 9 always had an issue with that. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It’s the problem of staying connected in calls and also giving me a list of copies contacts so I would have to keep signing in and out to help it and it’s time consuming ### 39. Intuitive Setup and Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Seline W. **Reviewed Date:** December 11, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I use Five9 Intelligent Cloud Contact Center Platform at work as my primary source to contact customers. I like how intuitive the program is to use; it's very easy to learn and navigate on a daily basis. Customer service is amazing, immediately working diligently to solve any issues that occur. The initial setup was very easy, and I'm highly satisfied with the performance. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I really like the program! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I use Five9 Intelligent Cloud Contact Center Platform at work as a primary source to contact customers, improving ease of communication. ### 40. Unreliable connection - loss of many days of work **Rating:** 0.0/5.0 stars **Reviewed by:** Monika Agata G. | Data Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The admin app is good when it works. Youre able to customize a lot without having a developer running too much code. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I use five9 every day, all day. The stability of calls has dropped over the last few years. I have used five9 for over 15 years and it has declined significantly. No customer service aside from basic responses, their servers are down consistently without warning, without any updates or alerts. If you need a stable call connection, i would never recommend five9 **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 solves manual dialing the number, you can call from a list or many lists ### 41. Everything in One Place for Fast, Easy Workflow Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Everything is in one place, which makes it easy to find what I need and access it quickly. Easy to navigate my work flow during calls. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Calls drop periodically, and sometimes it can take forever to load back up afterward. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I was struggling to keep track of call times and wrap, but now it’s much easier. ### 42. Great VoIP solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The platform integrates well into Salesforce, which is precisely what we needed! While there is no native mobile application, you can independently access the dialer from the website and not rely on logging into Salesforce for basic call creation. It is easy for our sales force to use it daily. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The learning curve for the setup is HUGE. It takes a lot of hours watching the training and working with support to get everything set up correctly. Support will guide you through some things, but customization is beyond their purview, and a dedicated account manager is required, which is, of course, an additional cost. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We needed a platform that implemented directly into Salesforce, and Five9 delivers! It allows for reporting, call routing, and even SMS delivery right from within it. ### 43. Call Clarity and Conference Call Management Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Elias B. | Senior Tech Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** You are able to use the numeric key pad when calling automated voice systems. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Issues with call clarity and connectivity. Also issues with adding and removing parties from conference calls **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our company no longer used Five9. I am not certain on the reason for the switch, but the new service seems to have AI integrations that are compatible with our existing CRM. ### 44. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Derek N. | Health Insurance Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Very user friendly and very easy to learn, I use it everyday for work. Very easy to transfer my clients to my customer care team! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Nothing bad about Five9 its worked perfectly for me after using it for a very long time! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** When talking to a client sometimes they cannot hear my voice as clearly and I use the volume tool in five9 for my mic to turn up the volume and it always solves the problem! ### 45. Robust Call Center Solution with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie O. | benefit couselor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I appreciate Five9 Intelligent Cloud Contact Center Platform's versatility, allowing us to perform various tasks like running reports, setting up auto dials, and receiving instant messages. The platform's seamless setup process made it easy for my manager and me to get started. I find the reporting features extremely beneficial in reviewing both organizational and client activities efficiently. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I find the history available under our notes to be limited, which sometimes restricts my ability to review past interactions comprehensively. It would be helpful if I could see the full history for follow-up calls and related activities. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I find the platform enhances efficiency by allowing us to run detailed reports and track user activities, while flexible options meet our business needs. ### 46. Reliable and User-Friendly with Few Areas to Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is extremely user-friendly, with an intuitive interface for both agents and administrators. It doesn’t require extensive training to get started. Five9’s support team is responsive and helpful, ensuring any issues are resolved quickly **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes there are minor glitches or connectivity issues that disrupt operations temporarily. The reporting tools are powerful but could use more flexibility in customizing and exporting data. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** With features like the predictive dialer and automatic call distribution, Five9 minimizes agent idle time and ensures that agents spend more time engaging with customers. This has boosted our team’s productivity and allowed us to handle higher call volumes effectively. ### 47. Effortless Onboarding and Powerful Integration with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easy to use but still power full tool. For agents its easy to learn and quickly onboard and provide customer support. For dev, its easy to configure and implement the business case. Five 9 integration with Salesforce is simple. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Nothing specific as it has full potential to solve complex business need. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Scalability and flexibility compared to onpremise telephony. Easy to onboard agents during peak seasons and less IT overhead. Improves agent productivity and customer connectivity is faster. Performance metrics. ### 48. Simple Setup with Initial Navigation Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Ben A. **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I appreciate that the Five9 Intelligent Cloud Contact Center Platform is self-explanatory and simple to set up. I'm able to review call history and listen to past calls, which is extremely useful for my supervisory role. I find value in using it as it's the platform designated for use at work. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I find the platform a little difficult to navigate initially. Additionally, I sometimes face challenges in signing in or logging in. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I find the platform beneficial because it's self-explanatory and simple to set up, allowing me to review call history effectively. ### 49. G2 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Taji S. | Outbound sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Walking me thru the steps to get my systems back up and running. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I disliked nothing about it, very helpful information. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The way when it starts up i have to click the link before running program. It helps because i don't have to keep uninstalling the program and reinstalling again at the start. ### 50. Exceptionally User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Enelys R. | Customer support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It's really friendly and easy to use, making my daily tasks organized. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes the updates needed caused issues for production users. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** One time, my status was changed randomly, and they created a log to get all the details to find the solution. ## Five9 Intelligent Cloud Contact Center Platform Discussions - [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) - 1 comment, 1 upvote - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) - 1 comment - [View Five9 Intelligent Cloud Contact Center Platform pricing details and edition comparison](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732454&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+00%3A36%3A20+-0500&secure%5Bsession_id%5D=39a9f617-0f75-499f-8f37-b9b74b8861df&secure%5Btoken%5D=81de01bc8abcb854356b22eb1a68bd0ac67e73334a70260eb0ddcb44d7b30507&format=llm_user) ## Five9 Intelligent Cloud Contact Center Platform Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Cresta](https://www.g2.com/products/cresta/reviews) - [CrestGPT](https://www.g2.com/products/crestgpt/reviews) - [DARWIN](https://www.g2.com/products/superior-integrated-solutions-darwin/reviews) - [Maple CRM](https://www.g2.com/products/maple-crm/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Reach](https://www.g2.com/products/encoura-reach/reviews) - [Reach Reporting](https://www.g2.com/products/reach-reporting/reviews) - [Sagent Data Flow](https://www.g2.com/products/sagent-data-flow/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Smart Connector for SAP C/4HANA](https://www.g2.com/products/smart-connector-for-sap-c-4hana/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) ## Five9 Intelligent Cloud Contact Center Platform Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Dashboard** - Dashboard **AI/Machine Learning** - AI/Machine Learning **Speech Recognition** - Speech Recognition **Decision Support** - Decision Support **Compliance Management** - Compliance Management **Collaboration Tools** - Collaboration Tools **Autonomous Task Execution** - Autonomous Task Execution **Access Controls/Permissions** - Access Controls/Permissions **Sentiment Analysis** - Sentiment Analysis **Task Management** - Task Management **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Real-Time Monitoring** - Real-Time Monitoring **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **AI Policy Mapping** - AI Policy Mapping **AI Risk Management** - AI Risk Management **Ethical AI Monitoring** - Ethical AI Monitoring **Audit Trail** - Audit Trail **Performance Metrics** - Performance Metrics **Integration into Third Party Applications** - Integration into Third Party Applications **Product Lifecycle Management** - Product Lifecycle Management **Proactive Recommendations** - Proactive Recommendations **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Compliance** - Regulations - Updates - Exemptions **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Natural Language Processing - Simulation and Scenario Generation **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Reporting** - Reports & Analytics - Data Transfer Tools **Management** - Scrubbing - Blocking - Campaign Management - Screening **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Task Execution - Problem Solving **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Lifecycle Management** - Lifecycle Automation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Access Control and Security** - Pole-based Access Control (RBAC) **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Collaboration and Communication ** - Model Sharing and Reuse **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation **Autonomy** - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Five9 Intelligent Cloud Contact Center Platform Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)