Easy to use interface makes the process of providing an intranet to large employee base pretty easy Review collected by and hosted on G2.com.
I wish reporting was easier to customize to what I needed Review collected by and hosted on G2.com.
I like the ease of use and how I can recycle stories. Review collected by and hosted on G2.com.
I wish it were easier to insert multiple photos into a story, like a slideshow Review collected by and hosted on G2.com.
Love the various delivery options for communications. Also love how social-media like it is. Review collected by and hosted on G2.com.
The publishing platform and the insightsmetrics user experience needs to be improved. Review collected by and hosted on G2.com.
Our firm uses Firstup's platform that gives us the ability to have ready-to-share content for socail networks at the click of a button. The platform allows you to see what your colleagues are sharing, what posts gain the most traction, and where you receive your top engagement within your own networks.
It has benefited our ability to both amplify and track our social selling efeforts more effectively.
From what I unerstand, the team at Firstup has been great to wor with. Review collected by and hosted on G2.com.
As we do not utilize many of the offeings of Firstup there is nothing at this time that I dislike. Review collected by and hosted on G2.com.
I like our success managers and the opportunity to cross-pollinate content across several platforms. I also really like the community site. It offers a lot of great ideas. Review collected by and hosted on G2.com.
I dislike the lack of communications regarding platform changes. I understand there will be updates but upgrades where it changes the look and feel of the platform should be communicated before they go into effect, not day of. I also dislike the lack of options to revert back to previous upgrades. Since this upgrade our commenting engagement has gone down drastically but there is no option to revert back to our previous version. I also dislike the lengthy issues tracker process. We've been going back and fourth for over 5 months about one issue and a solution has yet to be found. Review collected by and hosted on G2.com.
Thank you for sharing your positive experiences with our success managers and the community site. We understand the frustration with the lack of communication regarding platform changes and the challenges in reverting back to previous upgrades.
We are actively working to improve our communication process and provide more flexibility in reverting back to previous versions. Your feedback is valuable to us, and we will use it to enhance your experience with Firstup.
The insights that allow us to measure our communications is what makes this the ideal platform for us. It's easy to use, and allows us to understand engagement and our employee base easily. Review collected by and hosted on G2.com.
There can be a learning curve with folks thataren't familiar with the platform Review collected by and hosted on G2.com.
I love the functions in New Studio. The publisher tools are great; the possibilities are endless. We are also excited about the advanced permissions and new insights/metrics. Review collected by and hosted on G2.com.
Occasionally New Studio (the new publisher) has bugs, and sometimes it can take a long time for those issues to be addressed. Review collected by and hosted on G2.com.
Sarah - You say you wanna revolution.... and that's what intelligent communication is all about. Studio. . .advanced permissions. . . the metrics & insights. . . all part of the secret sauce!
It's not just a messaging tool; it's a comprehensive employee communication solution that engages employees and offers a suite of incredibly useful tools. I appreciate how the developers solicit feedback and how my account rep helps us with campaigns and other strategic ideas. Review collected by and hosted on G2.com.
Technical support can be frustrating. It's not easy to open a ticket (the system doesn't remember me) and the answers are not always what you are looking for. Navigating metrics is harder than it should be. Review collected by and hosted on G2.com.
Linda - we're always working on making our metrics easier and expanding their use. Thanks for being patient with us. I'll share with the team your feedback about technical support challenges. Nobody wants that. It's great to read that the comprehensive solution is making a difference by connecting your employees to the company's priorities.
FirstUp allows us to create a centralized hub for news and information in ways that are efficient for us as content creators and conveniently for our associates. Review collected by and hosted on G2.com.
I dislike that the metrics aren't always consistent. Review collected by and hosted on G2.com.
Great tech, we currently use Dynamic Signal, and I would say it's one of the best in the industry for employee advocacy based on what I've seen and heard. We've also had a wonderful experience with our Customer Success Manager, and Expert Services team. They are very attentive and responsive, and always happy to help where we need them. They support us with reporting and insights as well as keep constant tabs on how we can optimize our program, user experience, and ways to best execute our key initiatives to grow engagement and adoption. Review collected by and hosted on G2.com.
With merging two companies and having two platforms, it can be difficult and confusing at times to understand where the technology is headed and how we can plan accordingly for an optimal user experience in the future. Review collected by and hosted on G2.com.
Cue Tina Turner! "Simply the best!"
Thank your for sharing your positive experiences!
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What are the benefits and challenges of using Firstup for employee communication, and what improvements would you recommend?
Averages based on real user reviews.
4 months
17 months
11%
