Firstup Reviews & Product Details

Very easy to use - Firstup's app UI is very clean and makes navigation easy for everyone. Posts can be submitted and sent to large audiences within minutes. Besides that, there is a lot of good information that can be extracted from Insights (Reporting). Customer Support is also a plus as they have consistently responded quickly and thoroughly to insure our tickets are resolved. Review collected by and hosted on G2.com.

From an Admin/Content Creator perspective, there are some limits to customizability of image blocks and other assets that we import that I wish we had more control over. There are also some glitches when trying to adjust text that can be frustrating to deal with when trying to create new Campaigns. Review collected by and hosted on G2.com.

Ease and simplicity of use. FirstUp is easy to post to, interact with, and manage. Their customer success team is the best I've ever worked with. They meet with our team regularly to check-in and ensure you're getting the most from the product; they set up strategy calls to ensure your maximizing adoption; and they set up meetings with the engineering experts to build automation into the platform so the tool seamlessly integrates within your IT tech stack. Review collected by and hosted on G2.com.

It would be great if social sharing was more optimal. Review collected by and hosted on G2.com.

Firstup makes it easy to communicate with all of our employees with both desktop and app options. Employees know to go to our platform, called inSpire, to see the latest company news and information, and to share their life at Spire. We can easily share information and employees have a place to ask questions, so they feel seen and heard. Review collected by and hosted on G2.com.

Support tickets often take a while to get resolved and additional communications about the new Studio platform -- the portion that you use to manage the site and send emails -- would be very helpful and appreciated. The site has been through several evolutions, so we haven't spent a lot of time with it and nearly every part of the experience/workflow for content creators has changed. Review collected by and hosted on G2.com.

For us, the ability to customize our platform so it looks and feels like Valley Health was huge. Our previous vendor had zero customization, forcing us to use their branding. Also, topics have been a huge factor in our platform's success. Previously, we had a "one size fits all" tool. Thanks to topics, we are able to sector information based on location, role, and care setting (hospital vs. urgent care, etc.)

We were immediately drawn to Firstup because of the ability to like, comment and tag on posts. We've never had a way for our team members to interact with one another until now. Questions are being answered more quickly, employee and team recognitions are a breeze, and a new level of transparency has been reached across our organization. Review collected by and hosted on G2.com.

All technology has glitches and downtime from time to time. This is to be expected and is the nature of working with such complex systems. To give credit where it's due, Firstup's technical team has a ton of responsiblities to keep hundreds of clients' platforms online and functioning. Sometimes, we feel our technical issues aren't resolved as quickly as we'd like or in a transparent enough way.

For example, we recently weren't able to view our Insights dashboards for about a month. This left us doing a lot of guesswork for our analytics and how those numbers typically play into our content development. Our CSR was great about providing the analytics we needed during our check-in meetings in the meantime. This issue has been resolved as of October 25. Review collected by and hosted on G2.com.

FirstUp has allowed my organization to bring together our clinical and non-clinical staff onto one platform where they can connect with each other and our mission on a deeper level. We've been able to better segment our information to various stakeholders and make more informed decisions on our content strategy. The platform is very easy to use, and has modernized the way we communicate with our organization. Gone are the days of emails that get lost. We're able to reach our staff where they are and how they want to be reached. Review collected by and hosted on G2.com.

Getting the data to work properly takes some skill, though once the algorithms are built it's a breeze. Continuing to add more features onto the web experience will allow for the platform to further become an intranet solution. Review collected by and hosted on G2.com.

Firstup allows us to share the same content with our employees regardless of their preferred channel. Our company uses email to reach many employees, but we've seen increases in engagement by offering that content in a place where users can comment and interact. The service we receive from our CSM is fantastic and we feel really supported in our first year. Review collected by and hosted on G2.com.

We adopted it to take the place of our intranet, but we've had to develop some workarounds to most appropriately create static pages with company information. Review collected by and hosted on G2.com.

This platform is very user-friendly for both the content creator and the end user. Ease of use promotes frequency of use and engagement! Review collected by and hosted on G2.com.

Can't think of any downside to Firstup, it's amazing! Review collected by and hosted on G2.com.

I enjoy the ability to track metrics through the platform. Review collected by and hosted on G2.com.

I dislike the inability to control the cropping on thumbnails for posts. Review collected by and hosted on G2.com.

It allows our teams to engage more easily with team members across our entire organization, to share their own voice and to receive important messages from leaders. Review collected by and hosted on G2.com.

It is always a challenge getting employees to utilize a new platform / download an app to their own personal device. Review collected by and hosted on G2.com.

The support team and our account manager are excellent. They are very responsive, communicative, and quick to resolve questions. Review collected by and hosted on G2.com.

I think there are some improvements with the social sharing capabilities that can be made. The team has been working with us and updating us on new features which is great. Review collected by and hosted on G2.com.