# Firstbase Reviews **Vendor:** Firstbase **Category:** [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure) **Average Rating:** 4.8/5.0 **Total Reviews:** 50 ## About Firstbase Firstbase is an integrated platform for equipping global teams. We help businesses set up, support, and scale distributed teams by automating the employee & asset lifecycle, getting critical equipment to & from employees wherever they are in the world. Our platform is used by startups to global enterprises to handle all their equipment and asset management needs. ## Firstbase Reviews ### 1. Game Changer for Managing Equipment Across a Distributed Workforce **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin Y. | Senior IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Firstbase?** Firstbase has made managing remote employee equipment incredibly easy. The platform is intuitive, reliable, and has significantly reduced the time we spend onboarding new hires each week. It’s such a relief to offload the heavy lifting to a partner we trust. Our Customer Onboarding & Success Manager, Paige, has been fantastic to work with. She guided us through implementation step by step and ensured a smooth, successful rollout. She’s always quick to coordinate with the right teams at Firstbase to provide updates on logistics, integrations, pricing, and technical support, making the entire experience painless. We’ve also had the opportunity to engage with the product team, share feature requests, and review their roadmap. The recent release of advanced filters has been a great enhancement for our workflows, and we’re confident the platform will continue to evolve in ways that support our needs. **What do you dislike about Firstbase?** One area where we ran into challenges was with the integration for our HRIS, which Firstbase provides through Merge.dev. We entered implementation assuming the integration would work out of the box with our existing processes, but we discovered a limitation in how our HRIS handles new hires versus active employees. New hires aren’t created as employee records until after they complete their onboarding tasks, yet Firstbase relies on those employee records to identify new hires and trigger welcome emails. By the time the record exists, it’s already too late in the workflow for timely equipment delivery. To be clear, this behavior is an HRIS limitation, not a Firstbase issue. However, we were hoping Firstbase would be more familiar with the nuances of the integration they provide and flag this as a potential challenge during implementation. Ultimately, we built a custom automation using the Firstbase API to deliver the onboarding experience we needed. **What problems is Firstbase solving and how is that benefiting you?** Firstbase solves the operational and logistical challenges of managing equipment for a distributed workforce. The biggest benefits for us are the time savings, improved visibility, and the ability to deliver a consistent, customizable new-hire onboarding experience. Firstbase has streamlined both our onboarding and offboarding workflows and given us confidence that every employee receives exactly what they need, when they need it. ### 2. Exceptional Support Team Makes Remote Work Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Marléne F. | Service Desk Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** The support team is outstanding! They are not only knowledgeable and helpful, but also genuinely kind. Whenever I reach out with questions or concerns, they are persistent in finding solutions and always collaborate with us to resolve any issues that arise. **What do you dislike about Firstbase?** Since we work remotely, it's understandable that not everything is flawless. The main issue I've noticed is that the status of a device occasionally doesn't reflect its actual state. However, the great part is that I can simply contact support, and they always update it on their end immediately. **What problems is Firstbase solving and how is that benefiting you?** Not only does Firstbase manage our devices, but they also ensure that our inventory is stored securely. Because we have international employees and partners, we've faced issues with the security of some third-party vendor warehouses, which has occasionally led to theft. Firstbase assisted us in finding a reliable solution in two countries outside the US. ### 3. Effortless Equipment Ordering with an Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** The interface is extremely easy to use, making it simple for us to order equipment for users without any hassle. **What do you dislike about Firstbase?** Shipping times in certain regions may be a bit longer than expected. However, this isn't always the company's fault, as delays can often be caused by issues with the courier service. **What problems is Firstbase solving and how is that benefiting you?** FirstBase streamlines the user onboarding process by allowing you to select the requested equipment, place the order, and then let them handle everything else. They reach out to the user to confirm shipment and provide tracking information, making the process smooth and straightforward. When it comes to offboarding, FirstBase acts as an effective intermediary between the company and the departing user, which is particularly helpful in challenging situations. This extra layer helps reduce stress and often leads to equipment being returned more reliably. ### 4. Effortless Global IT Logistics and Outstanding Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Simon N. | Director of IT, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Firstbase?** We’re still early with Firstbase, but it’s been smooth from the start. They make global IT logistics actually work getting devices to new hires in challenging territories, handling returns and offboarding without the usual headaches. Their team is responsive and feels like a real partner, not just a vendor. Looking forward to scaling with them in Q1. **What do you dislike about Firstbase?** Nothing major yet. It’s been smooth. We’ll see how they handle higher volume as we ramp, but so far, no real complaints. **What problems is Firstbase solving and how is that benefiting you?** Global device logistics. Expanding internationally means dealing with shipping, customs, device recovery, offboarding - all the stuff that bogs down IT teams and requires extra headcount. Firstbase handles it so we don’t have to build that infrastructure ourselves. That’s valuable. ### 5. Revolutionizing IT Asset Management with Effortless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Aric R. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Firstbase?** I've onboarded Firstbase at two organizations now as an IT Engineer. Firstbase is the modern IT asset management approach. Everything else is so dated. They're so cutting edge with how they handle this stuff that they don't really have any serious competitors right now. Firstbase makes the IT asset management and logistics process extremely effortless for IT and HR, and creates an untouchable first impression for new hires. It really makes the IT department look modern and professional. **What do you dislike about Firstbase?** Their API could use some improvements, but the product team is extremely open to feedback and quick to action useful suggestions. **What problems is Firstbase solving and how is that benefiting you?** IT new joiner first impression is world class now User and serial lifecycle fully automated Finance extremely pleased with the cost savings and easy to generate financial reports. ### 6. Effortless Device Procurement and Remote Logistics **Rating:** 4.5/5.0 stars **Reviewed by:** Triston G. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** Firstbase has made device procurement and shipping way easier for our team. I like that I can place an order, track it, and trust the process without having to chase down vendors or shipping details. Their support team is also quick to respond whenever I need help or have a question. **What do you dislike about Firstbase?** The main challenge is shipping times - they can be a bit inconsistent, which is tough when we’re onboarding someone quickly. I’d also love more detailed reporting around device lifecycle, but overall nothing that breaks the experience. **What problems is Firstbase solving and how is that benefiting you?** It takes a lot of the manual work off our plate by handling shipments and retrievals for remote employees. It saves us time, keeps things organized, and makes onboarding a smoother experience. ### 7. Streamlined Equipment Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Consuelo H. **Reviewed Date:** December 17, 2025 **What do you like best about Firstbase?** I like that Firstbase consolidates everything into one platform, replacing multiple vendors and significantly reducing the manual work for our team. It helps us save time instead of manually visiting different sites to obtain the information we need about a device. Their customer support is great too; I don't hesitate to reach out to them, and I know they will respond promptly. I appreciate the syncs with our Sales team, as they are constantly requesting improvements to the Firstbase portal, and changes are implemented based on our feedback. It was easy to set up, and the Firstbase team successfully assisted us in transferring all our equipment information. I would give them 10 because it has made our work easier to manage, especially since we are no longer spending hours erasing/assessing computers and updating our portals. They ensure that everything is updated once a computer is returned. **What do you dislike about Firstbase?** One area for improvement would be the addition of detailed reporting or customization options. I would like to access the portal, and instead of filtering for the devices we have, I would like a filter that shows the number of devices available per warehouse. Just a quick overview of our current inventory. **What problems is Firstbase solving and how is that benefiting you?** Firstbase consolidates equipment management and recycling into one platform, saving us significant time. They handle equipment outreach and returns, replacing multiple vendors. This eases tracking equipment lifecycles, and their prompt support aligns well with our team's needs. ### 8. Streamlined Device Management **Rating:** 5.0/5.0 stars **Reviewed by:** Keli V. **Reviewed Date:** December 11, 2025 **What do you like best about Firstbase?** I appreciate how Firstbase handles all new hire device logistics automatically from our HRIS and takes care of automatic offboarding and peripheral purchases for offices. I love that in a few clicks, I can order devices to stock the warehouse and send device refreshes to existing employees. Most of our new hires' devices are dispatched without any input or action from my team, which has given us many hours back in our day to devote to other meaningful projects. The initial setup was very easy, and we had a wonderful experience with our Sales and Solutions team, and with our current CSM. **What do you dislike about Firstbase?** I find it difficult to see active warehouse stock. It would be helpful if the approval page showed how many devices are in stock so I could make better decisions about approving or updating orders. Some of our devices are custom ordered, and there's a long lead time to have the out-of-stock laptop drop shipped, so we try to avoid that by only approving devices that are in stock. Also, the UI for inventory orders can be tricky to navigate. Device spec availability can differ between countries, and I often struggle to find the exact laptop I want to purchase, and if I make a mistake, I have to email Support to cancel the order. **What problems is Firstbase solving and how is that benefiting you?** Firstbase automates new hire device logistics, offboarding, and purchases, saving us hours daily for other projects. ### 9. Streamlined Asset Management with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bethany S. **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** I appreciate how thorough the support team is when communicating with our employees, with multiple follow-up emails and including documentation and workflows for every situation. The Okta integration is a big plus as it creates new hire user accounts and auto-assigns equipment packages based on an employee's role or department, cutting down our manual work and giving us time back. It's pretty easy to set up Firstbase, thanks to the thorough documentation and our great Customer Success Manager. **What do you dislike about Firstbase?** I'd like to have more visibility into laptops that require repairs. A repair portal where all devices needing repair cost approval are visible would be beneficial, rather than needing to ensure I'm not missing an email that is awaiting my approval. A portal where I can approve or decline repairs would be a great update to make their offered services be even more 'one stop shop'. **What problems is Firstbase solving and how is that benefiting you?** Firstbase helps with laptop retrieval from offboarded employees and provides thorough support. The Okta integration reduces manual work by automating user account creation and equipment assignment, allowing us to focus on verification. ### 10. FirstBase Transformed Our Workflow and Slashed Workload **Rating:** 5.0/5.0 stars **Reviewed by:** Nick F. | Sr. Service Desk Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** We did only just start with FirstBase, but after going through what I have gone through with a manual process and how time consuming it can be, especially when your role is supposed to be focused on what you specialize in for your career, they have cut my workload by 30-40%. I no longer have to "babysit" and constantly go back and follow up on tickets regarding laptops, I know that FirstBase is handling it. All coms, issues, arrangements are handled by FirstBase. All I have to do is place the order and i'm done because I know FirstBase is on it. My team, nor HR are continuously contacted anymore regarding tracking,"Is my laptop coming?", "When will it arrive?", etc. All coms are handled by FirstBase and the users know to contact FirstBase and not HR or my team in regards to logistics. Even keeping devices topped up is handled by FirstBase. Once you factor in all the time spent with the manual (in house) process, comms, orders, logistics, courier issues, tracking, and so on, it is more than worth making the switch. There are so many intangibles that you don't realize that they now take care of, leaving you to focus on the work you are meant to be focusing on. It has been a night and day change so far, all for the best. **What do you dislike about Firstbase?** We have not been with them for too long, but the pro's far outweigh the cons, and by cons, there aren't really any that I can list. If I had to say anything, is that they don't have a staff by back program. We use their ITAD system, but every once in a while we have a user ask if they can buy their old laptop and we had hoped to have FirstBase handle that through their system. Also having a page on their site where our users can purchase old laptops that we no longer want in our fleet. Honestly, this is not that big of a deal, but it would be nice to have something like this in the future. However, again, night and day difference in what we have had to do in the past, to how much time has been freed up now, there is no question we made the right choice. **What problems is Firstbase solving and how is that benefiting you?** I think I have said enough above on how FirstBase is solving a lot of our problems ## Firstbase Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Apple Business Essentials](https://www.g2.com/products/apple-business-essentials/reviews) - [Azure Functions](https://www.g2.com/products/azure-functions/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [BlueTally](https://www.g2.com/products/bluetally/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Iru](https://www.g2.com/products/iru/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Tines](https://www.g2.com/products/tines/reviews) - [Tray.ai](https://www.g2.com/products/tray-ai/reviews) ## Firstbase Features **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top Firstbase Alternatives - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (333 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,002 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - 4.7/5.0 (1,727 reviews)