# First Due Reviews **Vendor:** First Due **Category:** [Fire Department Software](https://www.g2.com/categories/fire-department) **Average Rating:** 4.5/5.0 **Total Reviews:** 44 ## About First Due First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device. Who we serve: - EMS - Fire - Federal - Law Enforcement - State EMS - Industrial Fire & Safety ## First Due Reviews ### 1. Comprehensive Fire Department Management Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Doug R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about First Due?** I like how user-friendly First Due is. Everything is very well labeled and very descriptive for all the controls. It's really easy to just hop on, note what you need to do, and get back off. It helps make the time needed for documentation be decreased significantly. I'm able to hop on and complete a fire report in minutes. The continuity from the phone, the iPad, and the web app is nice. Additionally, First Due support was rapid to come up with solutions and program the software specifically to our department. **What do you dislike about First Due?** I would like to see Apple Watch integration. It would be nice to be able to see the incidents on a native Apple Watch app. **What problems is First Due solving and how is that benefiting you?** First Due handles all our fire department records from A to Z, allowing us to analyze and document everything on one platform, eliminating the need to switch between different platforms and vendors. **Official Response from Rhyann O'Mara:** > Thank you for your positive feedback! We're thrilled that First Due has been able to significantly decrease your documentation time and provide continuity across different devices. ### 2. Effortless and Reliable for Firefighter Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin J. **Reviewed Date:** January 27, 2026 **What do you like best about First Due?** I like how First Due makes everything easier to access with its layout and how neat everything is. It's very simple and easy to use, which is convenient for our department. I also appreciate the customer service; they're fast to fix things when they're not working. Additionally, First Due allows me to easily find the location of calls that just came in, which is really helpful for my job as a firefighter. **What do you dislike about First Due?** There's only been one problem with First Due, where our call would come out as messages, but other than that, it hasn't had any issues with me. **What problems is First Due solving and how is that benefiting you?** I use First Due for writing reports and viewing calls. It makes accessing information easier with its neat layout and helps me quickly find call locations. **Official Response from Rhyann O'Mara:** > Thank you for your positive feedback! We're pleased to hear that First Due is helping you easily access information and find call locations. We're committed to continuously improving our platform to better serve your needs. ### 3. Promising Response Module, Needs Better Scheduling **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin D. **Reviewed Date:** November 24, 2025 **What do you like best about First Due?** I find the response module in First Due particularly promising and I'm intrigued by the digital command board. I appreciate its capability for better tracking of crews on the fireground, which seems to offer a strategic enhancement to operational efficiency. Moreover, the ability to create command board templates tailored for different types of incidents reflects a level of customization that suggests potential for versatile application across various scenarios. I also value the broader networking advantage presented by First Due, which allows for sharing pre-plans with other agencies in our area. This feature not only fosters community-wide preparedness but also signifies a collaborative approach to emergency response planning. **What do you dislike about First Due?** I think there's room to improve the scheduling. I came from CrewForce and I felt that was a more user friendly system. **What problems is First Due solving and how is that benefiting you?** I use First Due for day-to-day operations, benefiting from the digital command board for crew tracking and customizable templates. It aids in scheduling and response planning, improving department coordination and enabling pre-plan sharing with other agencies. ### 4. Great for Inspections, Scheduling Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Michele M. | Executive Assistant, Public Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about First Due?** I really like the Inspections Module and the Assets Module of First Due. These features are invaluable in helping us manage and keep our inventory and truck/equipment trucks updated. They allow us to see where we stand with repairs and identify what equipment needs to be replaced. The Inspections Module is particularly beneficial for maintaining organization with our yearly inspections, and it makes it easy to track re-inspections and monitor any existing violations. Additionally, we have found the Inspections Module to streamline the process, making it much easier to schedule and organize our inspections. We are also starting to explore the Preplan module to develop our preplans, which is another promising aspect of the software. **What do you dislike about First Due?** I find the scheduling feature in First Due challenging to configure for our small department. It seems tailored for larger departments, and we're struggling to adapt it for our needs. Our department doesn't stick with the same truck throughout the day, and it's complicated to manage the shift board so that it integrates well with our incident responses. Additionally, setting up First Due was somewhat more difficult than we anticipated, and we're still in the process of configuring certain modules. **What problems is First Due solving and how is that benefiting you?** I find First Due streamlines our inspections, organizes our inventory, and helps track equipment maintenance and replacements. The assets and inspections modules keep us up-to-date and organized, which enhances our operational efficiency. ### 5. Essential Tool for Firefighters, Ease of Use Shines **Rating:** 4.0/5.0 stars **Reviewed by:** Brent T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about First Due?** I like the First Due platform, especially the apparatus overview and checklist features. The checklist feature enhances my experience by allowing me to create checklists with equipment and perform added lists for any broken gear. The initial setup was simple and easy. **What do you dislike about First Due?** The scheduling could be updated with clock in and clock out. **What problems is First Due solving and how is that benefiting you?** First Due helps with scheduling, managing contact information, and providing apparatus overviews. The checklist feature lets me track equipment and handle broken gear efficiently. ### 6. Efficient and User-Friendly for Fire Departments **Rating:** 4.5/5.0 stars **Reviewed by:** Romeo H. **Reviewed Date:** January 27, 2026 **What do you like best about First Due?** I like how quick First Due is. It will stop everything on my phone and show me the notification, which is very important for reacting to calls for firefighting. And I like how easy the features are to schedule things, have time off, and be able to see where my scheduling is. **What do you dislike about First Due?** Maybe if it was a little quicker on the notifications, that would be helpful. **What problems is First Due solving and how is that benefiting you?** I use First Due to get accurate reports and see our call history for the fire department. It's fast, stops everything for notifications, which is crucial for reacting to firefighting calls, and makes scheduling easy. **Official Response from Rhyann O'Mara:** > We're thrilled to hear that First Due is helping you with accurate reports, call history, and scheduling for the fire department. Your feedback about the notifications is valuable, and we will strive to improve in that area. ### 7. Effortless Shift Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Jarid J. **Reviewed Date:** February 03, 2026 **What do you like best about First Due?** I like how First Due helps with accepting call shifts, and I find its simplicity and fairness appealing. **What do you dislike about First Due?** Finding the correct equipment checks can be cumbersome. Easier access into sub menus would help. **What problems is First Due solving and how is that benefiting you?** I use First Due for scheduling, truck checks, and managing overtime allotment. I like how it simplifies accepting call shifts with simplicity and fairness. **Official Response from Rhyann O'Mara:** > Thank you for your positive feedback about using First Due for scheduling and managing overtime allotment! We understand the importance of easy access to equipment checks and will take your suggestion into consideration for future improvements. ### 8. First Due Review **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew D. | Captain, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about First Due?** I really like how First Due is able to make their program adaptable to our needs. When they see a need for improvement from the people who use it, they find a way to make it happen. The ability to pull out information for analytics is improving almost monthly. Talking with other Fire Departments and how they utilize First Due in dashboards or ad-hoc reports all we need to do is talk with our First Due rep and he can bring over the report they have already created. Makes life so much easier when the setup you are looking for is there and you can tweak it to be exactly what you are looking for. **What do you dislike about First Due?** If you are looking for a one-of-a-kind thing to be done in the system you might not get what you want due to demand. If what you are looking for is wanted by multiple departments then it is more likely to become a priority. **What problems is First Due solving and how is that benefiting you?** They are already ahead of the curve for a transition to NERIS. Already having the entire reporting system designed to meet the new criteria is vital for future reporting. Developing an AI translation for reporting summary is going to make the process faster and streamlined. Applying this kind of thought into other areas of First Due is going to make them the leader of RMS. ### 9. As a Fire Marshal I love the ease of use and customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Don B. | Fire Marshal, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about First Due?** For years I was looking for a program that allowed me to design my inspection checklist as needed. I talk with many who stated oh we can do that well when I cam across First Due not only could they do that but more. I use it for permiting , inspections, and my crews like the ease of use as well. Their customer service is outstanding when I have an issue they are there to listen and find an answer for me fairly quickly. It was very easy to implement and intergrate into our department. We use it everyday and are always looking to add things we do try to challenge their Dev Team with ideas that we think would make it even easier to use. **What do you dislike about First Due?** There are a few things I wish it could do right now but I have to wait for their Dev team to put it together. Sometimes I am not paitent. **What problems is First Due solving and how is that benefiting you?** It makes permiting and doing Fire Reviews very smooth and seamless. Being able to create a fire inspection checklist from a blank slate makes things so much easier. ### 10. Best All Around Fire and EMS Software **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Firefighter/EMT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about First Due?** Our team enjoys the interconnectivity of all the modules, we went from paying for 4 different vendors for scheduling, responder, pcrs, and messaging. One software now does it all. We also enjoy how often new features are being rolled out, we look forward to the monthly release notes to see what new features are on the platform. **What do you dislike about First Due?** Some flows especially in scheduling are still a little clunky, we have to go into setup to edit snap assignments. This seems to be something that is being worked on. **What problems is First Due solving and how is that benefiting you?** CAD integration and giving responders access to addresses and pre-plans is huge for us, probably the most used feature at our department. - [View First Due pricing details and edition comparison](https://www.g2.com/products/first-due/reviews/first-due-review-11938914?section=pricing&secure%5Bexpires_at%5D=2026-05-22+07%3A41%3A12+-0500&secure%5Bsession_id%5D=ffbad727-0a39-4670-b3a6-2a4c78d5c39f&secure%5Btoken%5D=2856bb77ec8370fd7bd0c203adab5e4723beece5573b4c8b782f05962b63ac45&format=llm_user) ## First Due Integrations - [Action Training Systems](https://www.g2.com/products/action-training-systems/reviews) - [Air Methods](https://www.g2.com/products/air-methods/reviews) - [CentralSquare Public Safety & Justice](https://www.g2.com/products/centralsquare-public-safety-justice/reviews) - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - [Hexagon Safety & Infrastructure](https://www.g2.com/products/hexagon-safety-infrastructure/reviews) - [Julota](https://www.g2.com/products/julota/reviews) - [Kno2](https://www.g2.com/products/kno2/reviews) - [Motorola Command Center Software](https://www.g2.com/products/motorola-command-center-software/reviews) - [Pulsara](https://www.g2.com/products/pulsara/reviews) ## First Due Features **Emergency Response** - Computer Aided Dispatch - Geospatial Mapping - Collaborative Response **Data Management** - Patient Care Report / Clinical Documentation - Performance Reporting **Business Operations** - Billing - Employee Management ## Top First Due Alternatives - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (332 reviews) - [D4H](https://www.g2.com/products/d4h/reviews) - 4.6/5.0 (162 reviews) - [ImageTrend](https://www.g2.com/products/imagetrend/reviews) - 4.2/5.0 (47 reviews)