FireHydrant Reviews & Product Details

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

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FireHydrant

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FireHydrant Community

Languages Supported

English

Overview by

Ylan Muller

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FireHydrant Integrations

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Verified by FireHydrant

FireHydrant Media

FireHydrant Demo - Less Stress from Ring to Retro

Designed for modern engineering teams, FireHydrant simplifies and streamlines every aspect of your incident process.

FireHydrant Demo - Flexible schedules and on-call management

Flexible schedules and on-call management support how humans really work while easy-to-build alerts lower the noise.

FireHydrant Demo - Seamless incident management

Seamless incident management powered by flexible runbooks and tight integrations. Run your entire incident without leaving Slack.

Easily push updates to email, Slack, and status pages throughout your incident without leaving Slack. Build status pages for different audiences.

FireHydrant Demo - Incident Timelines & Retros

Automatically capture incident data, construct timelines, and track participation. Guide retros with custom templates.

Drive alignment and investment conversations with analytics that provide MTTX out of the box and spotlight areas for improvement

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Verified User in Defense & Space

Mid-Market (51-1000 emp.)

3/4/2024

"Blameless is an integral part of Leolabs incident management"

5/5

What do you like best about FireHydrant?

The slack integration is particularly solid, enjoy the fact that I dont need to leave slack to complete an incident end to end. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

The inbuilt reliability insights are clunky and less than useful. Actually easier to export all incident data using the API and manipulate in a third party tool. Slack integration is great however it would be even better if more functions were integrated. Completion of retrospectives in slack would be excellent Review collected by and hosted on G2.com.

Devon L.

Senior IT Specialist

Mid-Market (51-1000 emp.)

12/20/2023

"A product that can help when incidents occur!"

4.5/5

What do you like best about FireHydrant?

We have had Blameless for a couple of years now. This product is crucial for when we are dealing with an incident within our organization. They have a lot of integrations into the platforms we use (Slack, JIRA, Zoom, etc) and allow for a seamless way to bring the necessary teams together when needed most. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

They have had some restructuring internally that cause a bit of a headache for us initially. Now that they are past that, we hope to have resolved those going forward. Review collected by and hosted on G2.com.

Shray K.

Staff Software Engineer on Infrastructure

Mid-Market (51-1000 emp.)

7/20/2021

"Firehydrant - incident management redefined"

4.5/5

What do you like best about FireHydrant?

FireHydrant is essential to the practice of running software in production. When you chat with an engineer at a startup and ask what they do for their incident management process, everyone replies with some vague process centered around "starting a slack room, and hunting for that one confluence doc that we started when we had our first incident". FireHydrant brings structure to incident management and provides us with runbooks that are quickly executed, and action items to follow up on, and holds us accountable to what we've agreed upon as an engineering organization. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

In general, we have very few complaints around the experience, but I'd like to see more features built out around alerting and the service catalog as these are essential to all companies. Review collected by and hosted on G2.com.

Recommendations to others considering FireHydrant:

Firehydrant is chock full of features -- there's support for Kubernetes, Jira, an Events API, and CLI where you can submit custom events -- the other competitors in this industry are years behind in innovation. Review collected by and hosted on G2.com.

What problems is FireHydrant solving and how is that benefiting you?

Firehydrant has solved issues around having "too many cooks in the kitchen" and not enough communication around incidents. It clarifies roles such as an incident commander and assigns responsibilities to specific users. The benefits to this are a disciplined process in a domain generally rife with chaos. Review collected by and hosted on G2.com.

Airton S.

Chief Architect

Mid-Market (51-1000 emp.)

8/14/2023

"Blameless easy the implementation of SRE Good Practices"

4.5/5

What do you like best about FireHydrant?

The slack bot is very intuitive and easy to use. In a few clicks you'll have a ready-to-use step-by-step incident bot. We use it on all incidents!

The incident output is very organized to do post-analysis.

The support is incredible, we have Blameless folks on our slack and they answer any question we have in the same day.

Reliability Insights are very nice for analyzing the company's reliability.

Communications flow can be customized. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

Blameless doesn't have integrations to export data to other systems, this force us to do some manual toil to have the data available on other tools, such as Notion. Review collected by and hosted on G2.com.

What problems is FireHydrant solving and how is that benefiting you?

It helps us operating incidents in a organized way. This makes us faster, more confident and less error prone during the hardest times.

It helps us organizing the incident data to do post-analysis. This makes us more effective on learning and taking action points to prevent issues from happening again. Review collected by and hosted on G2.com.

Chisel M.

Mid-Market (51-1000 emp.)

8/11/2023

"Works brilliantly in our incident management process"

5/5

What do you like best about FireHydrant?

We adopted Blameless to automate and support our incident management process. The tool's Slack-bot is a core feature in managing the process.

At the start of an incident we quickly get an issue ticket, a video chat, and a dedicated incident channel in Slack.

The incident tasks allow the incident to be guided through the process without being heavy handed.

Capturing highlights from the incident channel allows engineers to more quickly prepare for retrospectives.

The insights allow visualisation of almost anything we care to track.

The product has improved consistently since we started using it - and it was more than a solid offering 2-3 years ago.

The support and interaction with the Blameless employees has always been excellent. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

I consider myself to be a "power user". I quickly bump into the limits of almost any software or system, especially when trying to automate things away. I've struggled in some of these areas, but the (growing) API has already proved useful, as well as some very exciting features expected towards the end of the year. Review collected by and hosted on G2.com.

Nathali A.

Software engineer

Mid-Market (51-1000 emp.)

1/29/2024

"Recommending Blameless"

5/5

What do you like best about FireHydrant?

That is a powerful platform that we use all the time to handle incidents in a very fast and easy way, it is easy to understand and very intuitive. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

That we do not have (at the momen) one feature that allows us to alert through mobile app / phone call to the on caller, instead we are using another platform for that, so we depend of two different services. Review collected by and hosted on G2.com.

Clement S.

Mid-Market (51-1000 emp.)

8/1/2023

"Blameless is key to incident process, helping on daily basis to deal efficiently with all incidents"

5/5

What do you like best about FireHydrant?

The best thing about Blameless is the strong integration with Slack, providing the ability to deal with mitigation and communication directly within Slack. It is super helpful when quickly assembling a team to mitigate issues and to easily provide visiblity to everyone internally. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

Giving the opporunity to everyone to join an incident channel on Slack and interact with Blameless, by adding a screenshot etc, it can be a bit tricky to keep an eye on user usage, as many participants are casual users. Review collected by and hosted on G2.com.

What problems is FireHydrant solving and how is that benefiting you?

Blameless is helping to streamline the incident mangement process, making sure incidents get the right attention, to quickly assemble a team, to mitigate the impact and easily communicate with the business stakeholders about the status of the incident. Over the past 2 years using the product, it helped to reduce by 50% mean time to recovery. Blameless is also offering a good tools to run an efficient retrospective and its integration with Jira is really helping to follow-up on post incident action items. Finally, the Blameless APIs are also helping to collect data about incidents and run some high level analysis. Review collected by and hosted on G2.com.

Jennifer L.

Enterprise (> 1000 emp.)

3/4/2024

"Great company with a great product!"

4.5/5

What do you like best about FireHydrant?

FireHydrant teams listens to feedback and makes lots of improvements to their products via feature requests. Their customer support responds quite quickly. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

Sometimes you need to use workarounds to make certain integrations work. Review collected by and hosted on G2.com.

Amr S.

Enterprise (> 1000 emp.)

8/5/2023

"Great Tool for helps Support Organizations manage and Streamline Customer Impacting Incidents !"

5/5

What do you like best about FireHydrant?

Comms Flow - That feature allows our organization for further automate certain actions that usually would need to be manually done and that introduces possibility of mistakes , delays and failure. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

I still don't understand how their licensing model works - however our CSM manager has been keeping us up to date on how this goes. I'd love to see an easier model that makes it easy to track subscriptions ! Review collected by and hosted on G2.com.

What problems is FireHydrant solving and how is that benefiting you?

While technically - it used for incident management, weve modified the tool and built automations to leverage blameless functions to manage customer impacting incidents and making sure we bring in non technical teams into the mix ! This has streamlined our process across our organization where when an incident occur - all of our are notified and brought quickly to resolve the incident. Review collected by and hosted on G2.com.

Matt J.

Head of Risk and Compliance

Mid-Market (51-1000 emp.)

8/11/2023

"Effective incident and issue management"

5/5

What do you like best about FireHydrant?

Blameless connects seamlessly with other tools, is fairly robust, customizable, features great reporting, and meets a variety of use cases for our company. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

Blameless lacks some feature customization paths, but the team is receptive to feedback and regularly rolls out improvements based on feedback. Review collected by and hosted on G2.com.