FireHydrant Reviews & Product Details

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

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FireHydrant

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FireHydrant Community

Languages Supported

English

Overview by

Ylan Muller

Pricing

Pricing provided by FireHydrant.

Free Trial

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FireHydrant Integrations

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Verified by FireHydrant

FireHydrant Media

FireHydrant Demo - Less Stress from Ring to Retro

Designed for modern engineering teams, FireHydrant simplifies and streamlines every aspect of your incident process.

FireHydrant Demo - Flexible schedules and on-call management

Flexible schedules and on-call management support how humans really work while easy-to-build alerts lower the noise.

FireHydrant Demo - Seamless incident management

Seamless incident management powered by flexible runbooks and tight integrations. Run your entire incident without leaving Slack.

Easily push updates to email, Slack, and status pages throughout your incident without leaving Slack. Build status pages for different audiences.

FireHydrant Demo - Incident Timelines & Retros

Automatically capture incident data, construct timelines, and track participation. Guide retros with custom templates.

Drive alignment and investment conversations with analytics that provide MTTX out of the box and spotlight areas for improvement

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zaafar a.

site reliability engineer

Mid-Market (51-1000 emp.)

3/6/2025

"Highly configurable and top quality product for incident management"

5/5

What do you like best about FireHydrant?

- configurable alert routing

- configurable how alert is displayed on your communication device/app.

- easy to create/manage incidents from alerts (all in one shop for incident management and alerting)

- Best customer support experience in whole IT industry, they listen to your bug/feature requests and deliver them at amazing speed. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

None. I can't think of any issues/problems with this product. Review collected by and hosted on G2.com.

Kabir b.

Video Engineering Lead

Enterprise (> 1000 emp.)

3/5/2025

"Firehydrant"

5/5

What do you like best about FireHydrant?

Easy to use, Robust Solution and has integration with most popular Software tools, Firehydrant team is also very supportive. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

As teams grow and need advance features across the board, pricing can escalate quickly Review collected by and hosted on G2.com.

Gandhi Mathi Nathan K.

Principal Incident Commander

Enterprise (> 1000 emp.)

2/18/2025

"Holistic Incident Management Tool"

5/5

What do you like best about FireHydrant?

One stop shop for all incidents management needs. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

Lack of complete customization and flexibility Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

2/29/2024

"Great service for incident&problem management"

4.5/5

What do you like best about FireHydrant?

-Runbook automation

-UI is easy to use

-Number of features Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

Analytics can be improved. However, new features are being added consistently. Review collected by and hosted on G2.com.

Verified User in Sports

Mid-Market (51-1000 emp.)

2/19/2025

"Killer Next Gen Incident and Alerting Platform"

4.5/5

What do you like best about FireHydrant?

At it's core a solid Incident Management platform that now has great alerting capabilities. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

There are some features missing from the platform due to it being younger than other ones like Pager Duty. But the company is moving fast and new features are coming all the time. Review collected by and hosted on G2.com.

Ryan L.

Mid-Market (51-1000 emp.)

3/12/2024

"Integrating Blameless into my workflows has changed the game for Support managing incidents."

5/5

What do you like best about FireHydrant?

For context, I've built a Slack Bolt App which utilizes data from Blameless to keep both Engineering and Support in-sync during an incident. The triggers were easy enough to setup to kick off the app and seamlessly start pulling data from Blameless. Long story short; my app uses Blameless for everything.

The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.

Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!

I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

While querying previous data for incidents is helpful for the Support team, I will say that the experience querying hasn't been the easiest. Moreso that using SQL querying isn't as straightforward about limitations and the documentation also seems a bit sparse.

I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.

With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate. Review collected by and hosted on G2.com.

What problems is FireHydrant solving and how is that benefiting you?

Blameless is providing an accessible platform allowing our Support Team to stay aligned with Engineering on all incidents requiring customer support. It drives our IncidentBot Slack app which tracks our incident work in real time. Without it, we'd probably have to rebuild an entire system just to keep our Support Team on the same page. Review collected by and hosted on G2.com.

Sam H.

Enterprise (> 1000 emp.)

2/28/2024

"Minimizes Stress, Maximizes Productivity"

4.5/5

What do you like best about FireHydrant?

Firehydrant has filled nearly every cap that we experienced in the past with incident management. From day one transitioning to FireHydrant, they have proved to be a great investment and improvement over our previous product. Firehydrant has freed my team to spend time on improving processes rather than fighting the incident process itself. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

I wish Firehydrant had a better maintnenace product. We have not moved our organization to Firehydrant for our maintenances because there is no way to plan and dicscuss in a dedicated channel prior to the start of the maintenance. This makes planning for such events much more difficult to the point where we still use an in-house built tool to run our maintnance. Review collected by and hosted on G2.com.

What problems is FireHydrant solving and how is that benefiting you?

Before FireHydrant we were using a house-built tool. Since implementing the product, I have been able to focus more on our processes rather than bug squashing or feature requests. Our incident processes have improved immensly as an organization now that we can focus on the important tasks. Review collected by and hosted on G2.com.

Response from Erin Kavanagh of FireHydrant

edit

Thanks for the feedback on our schedule maintenance feature! Wondering if y'all would benefit from Runbooks that could be triggered _before_ a maintenance is scheduled to go live? We're actively improving Runbooks at the moment so we'll definitely surface this feedback. If you have more please pass it along through your CSM!

Anthony P.

Enterprise (> 1000 emp.)

2/27/2024

"Standardized and Improved our Incident Response Process"

5/5

What do you like best about FireHydrant?

We've been using FireHydrant for a little over a year. Just recently, one of my teammates told me they couldn't imagine not having FireHydrant. This speaks to how impactful is has been in our organization. With our automation, we are able to collect incident response details in a single place (incident Slack channel), report updates to key stakeholders for compliance purposes, and, because the incident details are all in one place, it makes retrospectives much easier to perform. FireHydrant gets used regularly for responding to incidents and for retrospectives.

We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.

FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

A lot of automation exists, but we still find ourselves limited by some of the constraints in what triggers an automation step. We are also working with our Business Intelligence team to pull data into our data warehouse so that we can analyze it better. The reporting in FireHydrant isn't as good as we needed, but at least they make it easy to get to the data. Review collected by and hosted on G2.com.

Response from Erin Kavanagh of FireHydrant

edit

Love getting this feedback. Thanks so much for sharing! We're actively working on improving Runbooks, including Runbook triggers. We'd love to get your feedback directly as a design partner. We'll get in touch directly on that front. Also, if you haven't seen the updates to make MTTX metrics more accessible across categories (teams, services, and more) give that a look. Would be eager to hear what else we can do on that front to improve reporting :)

Asaf G.

Mid-Market (51-1000 emp.)

2/28/2024

"The best solution for incident management software"

5/5

What do you like best about FireHydrant?

Very easy to use, works natively with Slack/Teams, and many other integrations.

Very customizable and can be easily tailored to each company's specific needs

Very easy and straightforward implementation process

Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management Review collected by and hosted on G2.com.

What problems is FireHydrant solving and how is that benefiting you?

Coordinating and communicating during incidents, controlling the flow of information during incidents, and ensuring that the right people are working on solving the problem. FireHydrant does all of that while using existing tools (Slack/Teams, OpsGenie/Page Duty) but augmenting them in a way that helps the organization better control and coordinate incidents. This has enabled us to improve "time to resolution," improve efficiency in incidents and reduce burnout of people involved in incidents. Review collected by and hosted on G2.com.

Jeff S.

Director of Engineering

Mid-Market (51-1000 emp.)

3/4/2024

"Blameless is the engine that runs our Incident Program."

5/5

What do you like best about FireHydrant?

Blameless helped us establish the framework for our Incident Program. Everything runs through Blameless, from starting incidents to running our retrospectives and collecting incident metrics. Our Blameless CSM Matthew is also excellent. He has been with us since the beginning and has done everything possible to assist and help us. Review collected by and hosted on G2.com.

What do you dislike about FireHydrant?

A few functionalities are a total head-scratcher and sometimes work against us. The good news is that Blameless is always committed to take these to their backlog and worked on them. Since our time with Blameless, I have seen some functionality be improved based on feedback, so there is hope. Review collected by and hosted on G2.com.