Blameless provides an easy solution to issue management holistically. This is especially true for Product Solution engineers. Review collected by and hosted on G2.com.
The UX can be improved as sometimes it is difficult to find specific options. Review collected by and hosted on G2.com.
The integration with Slack so that notifications can be shared Review collected by and hosted on G2.com.
FireHydrant has many different actions and (Slack) commands supported, but it is difficult to understand which ones are relevant to me as a triage engineer, especially since I am typically on call once every three months. One improvement would be to default to a "role based" view that only lists the commands for the user's current role(s) and then perhaps it could be possible to extend that view to include all other commands as well. Review collected by and hosted on G2.com.
Blameless integrates seamlessly with Slack making it a breeze to open an incident, rope in the appropriate parties automatically, and organize path to resolution in the channels that are most conducive to collaboration across tech and business functions. Blameless then automatically generates the shell of the postmortem and follow-up actions for ease of retrospective conversations and alignment on action items to bolster controls following an incident. Review collected by and hosted on G2.com.
Blameless offers in-UI reporting, but it is a little clunky and pales in comparison to data visualization-oriented tools. It adds value, but feels unintuitive for new users to create reports. Review collected by and hosted on G2.com.
Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams. Review collected by and hosted on G2.com.
The development pace is almost at breakneck speed! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced features. Review collected by and hosted on G2.com.
It helps to keep all relevant communication available in a single place. Enabling us to have a well-structured approach to handling incidents is excellent. Performing all actions via Slack is very convenient. Review collected by and hosted on G2.com.
No issues so far. Maybe it being so feature-rich can be a bit overwhelming for new users. Review collected by and hosted on G2.com.
The speed of it in alerting and how sync it is in keeping everyone updated Review collected by and hosted on G2.com.
I don't really have any opinions about it's downsides, it's as great software Review collected by and hosted on G2.com.
Easy, maintainable and all relevant details related to an incident in one place. Review collected by and hosted on G2.com.
Focus on integration on Collaborative tools (such as Slack). Review collected by and hosted on G2.com.
What I like the best is the breakdown of important information into different sections for easy readability. Review collected by and hosted on G2.com.
What I do not like is that at first it can be difficult to locate the retrospective for an incident. Review collected by and hosted on G2.com.
Incident escalation is good, incident tracing with slack is good Review collected by and hosted on G2.com.
Sometimes changing the status using slack bot does not work Review collected by and hosted on G2.com.
FireHydrant has great automation when it comes to incident management. I never used a tool that meet all my expectations. It is a perfect example of what all Incident Managers should use at their company. In addition, the customer success managers go above and beyond to help a user when in need of assistance and provide good documentation for the latest updates. The UI is very friendly. FireHydrant has come a long way, and I am sure they will meet all the user expectations. Review collected by and hosted on G2.com.
Service-Catalog and Task List are not that useful. Review collected by and hosted on G2.com.
Hi Dinesh! Excited to see that you are happy with Firehydrant, both the platform and our Customer Service team. We hear you on the Service Catalog and Task Lists. We're currently working on functionality to make the Service catalog easier to configure and improve the integration to Incident Management. We just shipped a huge update to Task lists - would love to hear what you think!
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What is Blameless used for?
Pricing provided by FireHydrant.
