I really like how Fireflies.ai allows setting up filters so it can join calendar events automatically based on certain terms or times. This feature prevents it from accidentally joining calls I don't want recorded. I also think it's great that I can share transcripts with internal and external users without them needing to create accounts. The AI summaries are incredibly helpful, breaking down action items by individual and providing high-level notes that align with the transcript and recording automatically. Review collected by and hosted on G2.com.

The most annoying thing is it will send chats to all people. And then that becomes a kind of a disruptor to the call where people are being pulled into a chat room to see that Fireflies is recording. I feel like it would be better if there was just a beginning of the call audio notification instead of via chat because it also creates multiple chats. The chat feature is disruptive. Review collected by and hosted on G2.com.

I like that Fireflies.ai captures and synthesizes all of my meetings each week. It allows me to go back and review meeting notes, track trends across partners and industries, and makes it easy to share those meetings and particular moments of meetings with my teammates. Review collected by and hosted on G2.com.

The billing with AI credits is very difficult to track and has caused us to be charged more than I would have normally liked. It also automatically turned on AI credits for some team members that we didn't want them on, and has been tough to manage. Sometimes the summaries of the meetings are not as accurate as I would like and cannot rely on them for review. Review collected by and hosted on G2.com.

Its inbuilt Ask Fred Option - It helps me save tonne of time in understanding anything I missed during the call. Review collected by and hosted on G2.com.

Some Integrations are limited like I did it with JIRA but all action items are being created but I want to be more specific. Not all action items are to be created and it gives no option for epic selection either. The pricing seems fine though. Review collected by and hosted on G2.com.

I find that the inputs from Fireflies.ai help me evaluate how I carry my meetings. The note-taking and observations point out things I'm not aware of but can improve. I also like the CRM integration with HubSpot, which allows me to monitor contacts and customers. This integration provides visibility for our management to see our progress with customers. Additionally, the initial setup of Fireflies.ai was very easy. Review collected by and hosted on G2.com.

I find the support for foreign languages can still be improved; the transcription for certain languages is still pretty bad and not accurate compared to English. Review collected by and hosted on G2.com.

My organisation has been using this tool for nearly a year, and as a team lead, I often can't attend multiple client calls at the same time. Fireflies makes it much easier for me to review conversation recordings and fully understand what was discussed. It also assists me in evaluating the quality of calls, so I can follow up with clients if a call did not meet their expectations. Additionally, it enables me to have more productive discussions with my subordinates and provide them with feedback on areas where they can improve their communication skills. Review collected by and hosted on G2.com.

No major dislikes at the moment. I am satisfied with the tool. Review collected by and hosted on G2.com.

I can fully pay attention to the conversation during a meeting because I know Fireflies has me covered with the notes, and also the AI function is great to get quick insights on what happened in a meeting, and for recap emails, it easily integrates into my team's environment. Implementation was so seamless, I've never had to use customer support, but if the product is so good, I'm sure customer support is excellent. I use Fireflies on a daily basis. Review collected by and hosted on G2.com.

Nothing, I love everything about it, no dislikes Review collected by and hosted on G2.com.

The transcriptions are accurate, the summaries are detailed, specific, and on point - and I love being able to "ask fred" when I need a very specific detail extracted from a meeting. It's a great tool. We use it in every meeting. Sometimes, I'll just talk to it to record my thoughts so I can go and chat with fred after. Review collected by and hosted on G2.com.

I find the permissions of fireflies a little confusing. Trying to make sure the notes are accessible by the right people and never visible by the wrong people. they have the functionality, it's just a little confusing to me. Review collected by and hosted on G2.com.

good transcript function. summaries are good. the app and settings are reliable. The pricing is sensible. Their support is quite responsive too. Review collected by and hosted on G2.com.

2 big pain points:

1) their hubspot integration is unreliable. Tasks often don't get assigned to the right deal/companies, which creates a huge pain in the back

2) their summary emails are full of marketing rubbish. I'm already a paying customer and I don't feel comfortable sharing their summary emails with my clients, why do i have to advertise another company to my clients, although I'm already a paying user?!!! They need to sharpen their summary emails and the meeting notes, as well as removing all that marketing fluff. Review collected by and hosted on G2.com.

This software is designed to summarise audio into text while I’m in a meeting or attending an ongoing webinar. This is very good to use and easily integrate with any other software. Review collected by and hosted on G2.com.

The pricing is on the higher side, and there are some limitations that can affect access to the software. Still, overall it provides very good service, and I find it useful for daily meetups. Review collected by and hosted on G2.com.

I had a great experience using Fireflies.ai on the free app, which is why I initially decided to sign up for the pro account. When I used the free version, everything worked well, and I was very happy with it. The initial setup also looked perfect before I started with the pro plan. Review collected by and hosted on G2.com.

I find the customer service experience with Fireflies.ai shockingly bad. I set everything up so it would join all of my meetings automatically, and it didn't work for an important meeting. I had to take handwritten notes and lost a lot of information. When I followed up, the bot said it couldn't see my meeting, even though everything was set up correctly. I was transferred around customer service, explained the situation multiple times, and was told the engineering team would look into it. I haven't heard back from them in over three days. I've waited in a queue for over an hour, with no estimated wait time, and couldn't get an estimate when I asked. I was put back in the queue after trying to open another chat. It's beyond frustrating, and they didn't fix anything they promised. The initial setup was easy until I switched to the Pro plan, where it looked perfect but didn't work. After paying for the Pro plan, it disconnected my account or messed up the settings. This is one of the worst customer experiences I've ever had, and I would never recommend this app. Review collected by and hosted on G2.com.