--- title: Fireflies.ai Reviews meta\_title: 'Fireflies.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 752 reviews by the users' company size, role or industry to find out how Fireflies.ai works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 752 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Fireflies.ai Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **accurate real-time transcription** of Fireflies.ai, making meeting management seamless and efficient. [(102 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1497448&qs=pros-and-cons#reviews) Users love the **ease of use** of Fireflies.ai, finding it simple to configure and highly accurate. [(89 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1497342&qs=pros-and-cons#reviews) Users appreciate the **high accuracy** of Fireflies.ai's transcription, enhancing comprehension and ease of use significantly. [(86 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1491836&qs=pros-and-cons#reviews) Users love the **time-saving features** of Fireflies.ai, transforming their productivity during video meetings effortlessly. [(84 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1496385&qs=pros-and-cons#reviews) Users appreciate the **high accuracy** of Fireflies.ai transcripts, noting significant improvements over previous transcription tools. [(78 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1491861&qs=pros-and-cons#reviews) Users note occasional **AI inaccuracy** , such as misidentifying action items, but find it manageable overall. [(39 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1495289&qs=pros-and-cons#reviews) Users struggle with **navigation and privacy concerns** regarding meeting management, affecting their overall experience with Fireflies.ai. [(32 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1492547&qs=pros-and-cons#reviews) Users find Fireflies.ai to be **expensive** , especially for personal use and additional AI features required. [(26 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1491692&qs=pros-and-cons#reviews) Users express concerns about **AI limitations** regarding data transparency, privacy, and the need for improved functionality. [(23 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1492454&qs=pros-and-cons#reviews) Users find the **poor summarization** of Fireflies.ai complicates sharing and editing meeting notes effectively. [(21 mentions)](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1496400&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fireflies.ai ##### 1. AI Summary Users highlight the **accurate real-time transcription** of Fireflies.ai, making meeting management seamless and efficient. [ See 102 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1497448&qs=pros-and-cons#reviews) See Related User Reviews ![Harjoth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harjoth S.") HS Harjoth S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Meeting Summaries, Needs Transcription Accuracy" What do you like about Fireflies.ai? I use Fireflies.ai to record, transcribe, and summarize my meetings automatically. I like the AI-generated meeting summaries the most because they hel ![Prashant N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashant N.") PN Prashant N. Enterprise (\> 1000 emp.) 3.0/5 "Great AI Note-Taking, But Needs Better Integrations" What do you like about Fireflies.ai? This is a very good AI-powered note-taking application that offers enhanced context enrichment and delivers significantly improved voice-to-text summa ##### 2. Ease of Use Users love the **ease of use** of Fireflies.ai, finding it simple to configure and highly accurate. [ See 89 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1497342&qs=pros-and-cons#reviews) See Related User Reviews ![Harjoth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harjoth S.") HS Harjoth S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Meeting Summaries, Needs Transcription Accuracy" What do you like about Fireflies.ai? I use Fireflies.ai to record, transcribe, and summarize my meetings automatically. I like the AI-generated meeting summaries the most because they hel ![Morgan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan R.") MR Morgan R. 0.0/5 "Terrible Transition from Free to Paid, Awful Customer Service" What do you like about Fireflies.ai? I had a great experience using Fireflies.ai on the free app, which is why I initially decided to sign up for the pro account. When I used the free ver ##### 3. Transcription Users appreciate the **high accuracy** of Fireflies.ai's transcription, enhancing comprehension and ease of use significantly. [ See 86 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1491836&qs=pros-and-cons#reviews) See Related User Reviews ![Harjoth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harjoth S.") HS Harjoth S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Meeting Summaries, Needs Transcription Accuracy" What do you like about Fireflies.ai? I use Fireflies.ai to record, transcribe, and summarize my meetings automatically. I like the AI-generated meeting summaries the most because they hel ![Prashant N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashant N.") PN Prashant N. Enterprise (\> 1000 emp.) 3.0/5 "Great AI Note-Taking, But Needs Better Integrations" What do you like about Fireflies.ai? This is a very good AI-powered note-taking application that offers enhanced context enrichment and delivers significantly improved voice-to-text summa ##### 4. Time-saving Users love the **time-saving features** of Fireflies.ai, transforming their productivity during video meetings effortlessly. [ See 84 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1496385&qs=pros-and-cons#reviews) See Related User Reviews ![Joanna J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna J.") JJ Joanna J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Meeting Summaries, Needs Better Language Recognition" What do you like about Fireflies.ai? I love using Fireflies.ai to record my meetings because it eliminates the need for me to take notes during them, significantly saving me time and allo ![John O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John O.") JO John O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Summary Recording" What do you like about Fireflies.ai? I would love to use it. I got the summary: It automatically records a webinar that is scheduled in Google Calendar. Save Time! ##### 5. Transcripts Users appreciate the **high accuracy** of Fireflies.ai transcripts, noting significant improvements over previous transcription tools. [ See 78 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1491861&qs=pros-and-cons#reviews) See Related User Reviews ![Harjoth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harjoth S.") HS Harjoth S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Meeting Summaries, Needs Transcription Accuracy" What do you like about Fireflies.ai? I use Fireflies.ai to record, transcribe, and summarize my meetings automatically. I like the AI-generated meeting summaries the most because they hel ![April F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April F.") AF April F. Small-Business (50 or fewer emp.) 5.0/5 "Accurate Transcriptions and Insightful Summaries Make Meetings Effortless" What do you like about Fireflies.ai? The transcriptions are accurate, the summaries are detailed, specific, and on point - and I love being able to "ask fred" when I need a very specific ### 5 Cons or Disadvantages of Fireflies.ai ##### 1. AI Inaccuracy Users note occasional **AI inaccuracy** , such as misidentifying action items, but find it manageable overall. [ See 39 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1495289&qs=pros-and-cons#reviews) See Related User Reviews ![Harjoth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harjoth S.") HS Harjoth S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Meeting Summaries, Needs Transcription Accuracy" What do you dislike about Fireflies.ai? Sometimes the transcriptions are totally wrong and change the correct meaning of the things discussed in the meeting. ![Karthikeyan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthikeyan L.") KL Karthikeyan L. Small-Business (50 or fewer emp.) 4.0/5 "Efficient Note-Taking, Needs Better Transcription" What do you dislike about Fireflies.ai? Their video recording feature and transcription - needs some improvement ##### 2. Meeting Management Users struggle with **navigation and privacy concerns** regarding meeting management, affecting their overall experience with Fireflies.ai. [ See 32 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1492547&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "Horrible tool that forces you to sign up to view meeting notes." What do you dislike about Fireflies.ai? I do not like this product at all. It forces you to sign up and turn it on and go through 17 different screens and turn it on and make it join every o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Good tool for transcribing coaching sessions" What do you dislike about Fireflies.ai? I find it hard to navigate the website. Also if I don't have it set to automatically invite Fred@Fireflies AI to meetings, I have trouble getting Fred ##### 3. Expensive Users find Fireflies.ai to be **expensive** , especially for personal use and additional AI features required. [ See 26 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1491692&qs=pros-and-cons#reviews) See Related User Reviews ![Morgan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan R.") MR Morgan R. 0.0/5 "Terrible Transition from Free to Paid, Awful Customer Service" What do you dislike about Fireflies.ai? I find the customer service experience with Fireflies.ai shockingly bad. I set everything up so it would join all of my meetings automatically, and it ![Jalal Haider M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jalal Haider M.") JM Jalal Haider M. Small-Business (50 or fewer emp.) 1.5/5 "Too Expensive Compared to Feature-Rich Free Alternatives" What do you dislike about Fireflies.ai? expensive; competitors have many free features that it doesn't offer. I liked Fathom instead of this. ##### 4. AI Limitations Users express concerns about **AI limitations** regarding data transparency, privacy, and the need for improved functionality. [ See 23 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1492454&qs=pros-and-cons#reviews) See Related User Reviews ![Paula L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula L.") PL Paula L. Mid-Market (51-1000 emp.) 5.0/5 "Fireflies AI is hands-down the best notetaker I’ve ever used." What do you dislike about Fireflies.ai? The AI credits. Wish there were more available for the Pro Plan or that some features didn't cost credits. ![Ken S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken S.") KS Ken S. Mid-Market (51-1000 emp.) 5.0/5 "A quality of life change that totally revamps meetings" What do you dislike about Fireflies.ai? I wouldn't call them downsides as much as places where they can be improved. But obviously, the ai can't identify a speaker unless the speaker ide ##### 5. Poor Summarization Users find the **poor summarization** of Fireflies.ai complicates sharing and editing meeting notes effectively. [ See 21 mentions ](https://www.g2.com/products/fireflies-ai/reviews?filters%5Bsentiment_snippet%5D=1496400&qs=pros-and-cons#reviews) See Related User Reviews ![Joanna J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna J.") JJ Joanna J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Meeting Summaries, Needs Better Language Recognition" What do you dislike about Fireflies.ai? I have a problem with notes when I have various meetings in various languages - it will be much easier when Fireflies.ai recognizes the meeting langua TL Theo L. Mid-Market (51-1000 emp.) 5.0/5 "The end of meeting anxiety." What do you dislike about Fireflies.ai? Summaries occasionally too general and miss important details or the nuance created by them - Fred the AI tool helps recover some of this without havi ## Top-Rated Alternatives [ ![Fathom](https://images.g2crowd.com/uploads/product/hd_favicon/041fb40aaa8c9360ddee9abbf33aea96/fathom-video.svg "Fathom") Fathom 5/5(6,986) ](https://www.g2.com/products/fathom-video/reviews) [ ![tl;dv](https://images.g2crowd.com/uploads/product/hd_favicon/34699fd352a65bf7c614afe71f29a710/tl-dv.svg "tl;dv") tl;dv 4.7/5(530) ](https://www.g2.com/products/tl-dv/reviews) [ ![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai") Otter.ai 4.4/5(502) ](https://www.g2.com/products/otter-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/fireflies-ai/competitors/alternatives) ![JD K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JD K.") JK JD K. Program Manager Small-Business (50 or fewer emp.) 4/21/2026 "Efficient Collaboration with Smart Summarization" 4/5 What do you like best about Fireflies.ai? I really like how Fireflies.ai allows setting up filters so it can join calendar events automatically based on certain terms or times. This feature prevents it from accidentally joining calls I don't want recorded. I also think it's great that I can share transcripts with internal and external users without them needing to create accounts. The AI summaries are incredibly helpful, breaking down action items by individual and providing high-level notes that align with the transcript and recording automatically. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? The most annoying thing is it will send chats to all people. And then that becomes a kind of a disruptor to the call where people are being pulled into a chat room to see that Fireflies is recording. I feel like it would be better if there was just a beginning of the call audio notification instead of via chat because it also creates multiple chats. The chat feature is disruptive. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? Fireflies.ai helps me remember project details over long durations, prevents scope creep, and enables active participation in meetings without focusing on note-taking. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AC Alex C. 4/6/2026 "Efficient Meeting Recaps, Needs Improved Billing System" 4/5 What do you like best about Fireflies.ai? I like that Fireflies.ai captures and synthesizes all of my meetings each week. It allows me to go back and review meeting notes, track trends across partners and industries, and makes it easy to share those meetings and particular moments of meetings with my teammates. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? The billing with AI credits is very difficult to track and has caused us to be charged more than I would have normally liked. It also automatically turned on AI credits for some team members that we didn't want them on, and has been tough to manage. Sometimes the summaries of the meetings are not as accurate as I would like and cannot rely on them for review. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? Fireflies.ai does not require me to take notes on meetings so I can spend more time actively listening to clients. By transcribing calls in real time, I'm able to refer back to something said previously during and after the call. It allows me to review notes, track trends, and share key moments easily with teammates, making it simple to revisit missed information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Mid-Market (51-1000 emp.) 6/2/2026 "Ask Fred Saves Time and Keeps Me on Top of Missed Call Details" 5/5 What do you like best about Fireflies.ai? Its inbuilt Ask Fred Option - It helps me save tonne of time in understanding anything I missed during the call. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? Some Integrations are limited like I did it with JIRA but all action items are being created but I want to be more specific. Not all action items are to be created and it gives no option for epic selection either. The pricing seems fine though. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? It is giving me summary of the meetings which help me draft minutes of the meeting quickly and the best part when I go back to the call it allows me to select the exact minute and takes me there from the transcript. The app/browser interface is also pretty easy to use. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/30/2026 "Enhances Meeting Review, Needs Better Language Transcription" 4/5 What do you like best about Fireflies.ai? I find that the inputs from Fireflies.ai help me evaluate how I carry my meetings. The note-taking and observations point out things I'm not aware of but can improve. I also like the CRM integration with HubSpot, which allows me to monitor contacts and customers. This integration provides visibility for our management to see our progress with customers. Additionally, the initial setup of Fireflies.ai was very easy. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? I find the support for foreign languages can still be improved; the transcription for certain languages is still pretty bad and not accurate compared to English. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? Fireflies.ai helps me evaluate how I carry my meetings by taking notes and making observations on areas for improvement. The CRM integration with HubSpot provides visibility and tracks customer progress for management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Neha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neha T.") NT Neha T. Team lead manager Mid-Market (51-1000 emp.) 1/8/2026 "Essential Tool for Reviewing Calls and Enhancing Team Communication" 5/5 What do you like best about Fireflies.ai? My organisation has been using this tool for nearly a year, and as a team lead, I often can't attend multiple client calls at the same time. Fireflies makes it much easier for me to review conversation recordings and fully understand what was discussed. It also assists me in evaluating the quality of calls, so I can follow up with clients if a call did not meet their expectations. Additionally, it enables me to have more productive discussions with my subordinates and provide them with feedback on areas where they can improve their communication skills. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? No major dislikes at the moment. I am satisfied with the tool. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? This tool helps me stay on top of every client call and prevents any dissatisfaction that might arise if I was unable to attend. It also allows me to quickly review the action items and call summaries, making it easier to keep track of important details. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicole B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole B.") NB Nicole B. Technology Strategists Small-Business (50 or fewer emp.) 1/6/2026 "Life saver in meetings" 5/5 What do you like best about Fireflies.ai? I can fully pay attention to the conversation during a meeting because I know Fireflies has me covered with the notes, and also the AI function is great to get quick insights on what happened in a meeting, and for recap emails, it easily integrates into my team's environment. Implementation was so seamless, I've never had to use customer support, but if the product is so good, I'm sure customer support is excellent. I use Fireflies on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? Nothing, I love everything about it, no dislikes Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? Fireflies.ai helps by automatically recording, transcribing, and summarising our meetings, so nothing important gets missed. It takes the pressure off trying to capture every detail during conversations and lets me focus fully on the discussion itself. The biggest benefit for me is clarity and time savings. After meetings, I have clean notes, clear action items, and searchable transcripts that I can easily reference or share with the team. It also helps with consistency, especially when tracking follow-ups, decisions, and key themes across multiple conversations. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![April F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April F.") AF April F. Chief of Staff Small-Business (50 or fewer emp.) 1/9/2026 "Accurate Transcriptions and Insightful Summaries Make Meetings Effortless" 5/5 What do you like best about Fireflies.ai? The transcriptions are accurate, the summaries are detailed, specific, and on point - and I love being able to "ask fred" when I need a very specific detail extracted from a meeting. It's a great tool. We use it in every meeting. Sometimes, I'll just talk to it to record my thoughts so I can go and chat with fred after. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? I find the permissions of fireflies a little confusing. Trying to make sure the notes are accessible by the right people and never visible by the wrong people. they have the functionality, it's just a little confusing to me. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? It helps us solve the need for manual scribing and note taking. It helps me personally when I need to recall details from a meeting or conversation. there are some meetings I will reschedule from in person to virtual just to have Fireflies record it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") EI Verified User in Internet Small-Business (50 or fewer emp.) 4/20/2026 "Great Transcripts, but HubSpot Integration and Summary Emails Need Fixing" 2/5 What do you like best about Fireflies.ai? good transcript function. summaries are good. the app and settings are reliable. The pricing is sensible. Their support is quite responsive too. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? 2 big pain points: 1) their hubspot integration is unreliable. Tasks often don't get assigned to the right deal/companies, which creates a huge pain in the back 2) their summary emails are full of marketing rubbish. I'm already a paying customer and I don't feel comfortable sharing their summary emails with my clients, why do i have to advertise another company to my clients, although I'm already a paying user?!!! They need to sharpen their summary emails and the meeting notes, as well as removing all that marketing fluff. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? meeting notes, auto-transcription, being able to share notes and actions automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![shivaramakrishna c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shivaramakrishna c.") SC shivaramakrishna c. Software Designer Information Technology and Services Enterprise (\> 1000 emp.) 3/27/2026 "High Pricing and Access Limits Detract From an Otherwise Useful Audio-to-Text Tool" 4/5 What do you like best about Fireflies.ai? This software is designed to summarise audio into text while I’m in a meeting or attending an ongoing webinar. This is very good to use and easily integrate with any other software. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? The pricing is on the higher side, and there are some limitations that can affect access to the software. Still, overall it provides very good service, and I find it useful for daily meetups. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? While using this software, I’ve saved so much time. It keeps my meetings summarized, and adding everything to a note helps me a lot. Review collected by and hosted on G2.com. Show More 4/4/2026 Current UserValidated ReviewerSource: Thank You page ![Morgan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan R.") MR Morgan R. 1/26/2026 "Terrible Transition from Free to Paid, Awful Customer Service" 0/5 What do you like best about Fireflies.ai? I had a great experience using Fireflies.ai on the free app, which is why I initially decided to sign up for the pro account. When I used the free version, everything worked well, and I was very happy with it. The initial setup also looked perfect before I started with the pro plan. Review collected by and hosted on G2.com. What do you dislike about Fireflies.ai? I find the customer service experience with Fireflies.ai shockingly bad. I set everything up so it would join all of my meetings automatically, and it didn't work for an important meeting. I had to take handwritten notes and lost a lot of information. When I followed up, the bot said it couldn't see my meeting, even though everything was set up correctly. I was transferred around customer service, explained the situation multiple times, and was told the engineering team would look into it. I haven't heard back from them in over three days. I've waited in a queue for over an hour, with no estimated wait time, and couldn't get an estimate when I asked. I was put back in the queue after trying to open another chat. It's beyond frustrating, and they didn't fix anything they promised. The initial setup was easy until I switched to the Pro plan, where it looked perfect but didn't work. After paying for the Pro plan, it disconnected my account or messed up the settings. This is one of the worst customer experiences I've ever had, and I would never recommend this app. Review collected by and hosted on G2.com. What problems is Fireflies.ai solving and how is that benefiting you? I initially used Fireflies.ai for note-taking at work, but the pro plan setup didn't work despite appearing correct, causing me to lose important notes. Also, I experienced poor customer service, with delays in resolving issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[AI Meeting Assistants](https://www.g2.com/categories/ai-meeting-assistants) [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[AI Meeting Assistants](https://www.g2.com/categories/ai-meeting-assistants)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Transcription](https://www.g2.com/categories/transcription) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a dedicated owned media platform worth it for a small business?](https://www.g2.com/discussions/is-a-dedicated-owned-media-platform-worth-it-for-a-small-business)[What are the best lifestyle spending account platforms for payroll integration in professional services?](https://www.g2.com/discussions/what-are-the-best-lifestyle-spending-account-platforms-for-payroll-integration-in-professional-services)[What platform provides analytics on translation quality and turnaround times?](https://www.g2.com/discussions/what-platform-provides-analytics-on-translation-quality-and-turnaround-times) [Which solution supports multimedia-rich WhatsApp campaigns?](https://www.g2.com/discussions/which-solution-supports-multimedia-rich-whatsapp-campaigns)[Taboola vs Outbrain for a content marketing team that wants to distribute articles and drive qualified traffic without paying premium display CPMs?](https://www.g2.com/discussions/taboola-vs-outbrain-for-a-content-marketing-team-that-wants-to-distribute-articles-and-drive-qualified-traffic-without-paying-premium-display-cpms)[Pros and Cons Details](https://www.g2.com/products/fireflies-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)