Fireflies.ai Reviews & Product Details

Fireflies Notetaker has become less of a transcription tool for us and more of a searchable memory for the project. During meetings, I can focus on dependencies, blockers, and where the conversation is headed, instead of trying to capture every decision while I’m also facilitating. The transcripts, AI Summaries, and Action Items give me a record I can reliably return to later, including the exact point in the conversation where something was discussed. AskFred is what I use most after the meeting. On longer projects, I can ask what we agreed on about an integration, which risks the client raised, or who took ownership of a follow-up, without replaying an hour-long call. Tasks and integrations with tools such as Asana, Jira, Slack, and Microsoft Teams also help push useful outcomes beyond the meeting summary. We use AI Skills to turn conversations into more structured outputs and to automate what happens next, rather than leaving every meeting as another document nobody opens again. The Desktop App has been useful when adding a visible bot would be awkward, and Live Assist gives us a way to query context while the discussion is still happening instead of waiting until the meeting ends. Review collected by and hosted on G2.com.

The AI still needs a human check before its interpretation becomes part of the project history. Exploratory conversations, in particular, are easy to overstate. If someone says Friday “could work,” that’s very different from actually committing to Friday, yet an automated summary can make those two statements look uncomfortably similar. Before anything important gets pushed into the project workflow, I double-check owners, dates, decisions, and commitments. The transcription saves me from having to reconstruct the conversation, but I don’t let it decide which parts of that conversation become official. Review collected by and hosted on G2.com.

The meeting bot that joins my calls produces usable transcripts, and that is the only reason this review isn't a zero. Review collected by and hosted on G2.com.

I pay for Fireflies, and I had been using the desktop app for a few weeks to record calls locally without a problem. Then Fireflies pushed an update. The next morning, while I was trying to join a call, it kept popping up a message telling me to enable a Mac feature so it could offer more functionality. I was trying to get on the call, so I clicked accept. What that actually did was hand Fireflies my Fn key, which is the same key my existing dictation app uses by default, and change my Mac's Fn key setting. Nothing told me that was what I was agreeing to.

From then on, the Fireflies dictation recorder looked almost exactly like the one in the dictation app I already use. It used the same key and put nearly the same little recorder at the bottom of the screen, so I had no idea I was using a different product. For two days I thought my dictation app had broken, and I blamed the wrong company.

As a dictation product, it is the worst I have ever used. Half the time it showed that it was actively recording and captured nothing, so I lost several long dictations without knowing it. When it did capture something, it got the beginning wrong, dropped the end, and misspelled words throughout, with no dictionary to fix any of it. Siri is more accurate, and that is a very low bar. In the middle of all that, it interrupted me with marketing, congratulating me and asking me to share a badge so Fireflies could get free promotion out of a paying customer whose work it was losing.

The moment I quit Fireflies, everything worked again. If you bury a takeover of someone's keyboard inside a permission prompt that shows up while they're joining a call, and then make your recorder look like the tool they already use, then you're using a dark pattern, whatever you call it in the release notes. I've pulled the desktop app off my startup items, and I'm moving my local call recording to another product. Review collected by and hosted on G2.com.

my experience with Fireflies because, as a salesperson, it has completely changed how I do my job. My absolute highest priority during a meeting is to focus entirely on the client—watching how they say things and reading the room. Before Fireflies, I was always distracted by trying to scribble down notes. Now, I can be 100% present in the conversation, which is honestly priceless to me.

The AI features are probably the best part. The way it summarizes the meetings and captures the actual meaning of what was said is incredibly accurate. It automatically creates tasks and outlines exactly what needs to be done next, which cuts out all that time-consuming, administrative busywork that used to clog up my day.

On top of that, the UI is super simple, very clear, and easy to use, even if you aren’t a tech person. But the real game-changer for me is how seamlessly it integrates with our CRM.

Performance-wise, it couldn't be better. Everything is always instant—no delays and no slowdowns whatsoever.

When it comes to pricing, it’s not exactly cheap, but it’s not the most expensive either, so it's really good value for what you get. I actually haven't even needed to use their support because the onboarding was so simple for our entire internal team to get through.

If you want to stop worrying about note-taking and actually focus on your clients, I can’t recommend it enough. Review collected by and hosted on G2.com.

Maybe the data you sync to the CRM coud be easier to modify, as after a while, you want to tweak the reports of fhe meetings and maybe add some action items too (this might be there, just haven't spent enough time with the settings as it works so well of the box) Review collected by and hosted on G2.com.

The AI note taker is fantastic. I switched from Gong as Fireflies note taker is much better and I like that it can join other people's calls too Review collected by and hosted on G2.com.

I think they could make it more specific to sales conversations but I appreciate they have non sales use cases too Review collected by and hosted on G2.com.

The automated meeting summaries and action-item extraction are absolutely fantastic. They eliminate the need for anyone to take manual notes during client calls or internal team syncs, which means everyone can stay fully present in the conversation. I also really appreciate how seamlessly it fits into our existing tech stack: it automatically pushes meeting recaps straight to our Slack channels and logs transcripts into our CRM. On top of that, the global search feature — which lets you find specific spoken words across months of past meetings — is a total lifesaver. Fireflies MCP + ChatGPT Agents is insane combo for productivity Review collected by and hosted on G2.com.

The bot’s auto-join behavior can feel pretty aggressive by default. If you’re not extremely careful with your calendar permissions and your Fireflies dashboard settings, it may end up joining private 1-on-1s meetings uninvited, which can be awkward. On the flip side, there are also times when the bot doesn’t join a meeting at all, and there’s no clear reason why. And while the transcription engine is generally very accurate, it still struggles a lot with heavy accents or when multiple people talk over each other Review collected by and hosted on G2.com.

I use it to record my voice. I have a lot of voice notes, and sometimes I talk through my ideas and use it to keep track of them. I also use it for meetings, including personal meetings. Some meetings are one or two hours long, and I use it to record them so I can remember the whole conversation. I sometimes use it for group meetings or workshops as well. Most of the time I’m able to record the entire workshop, and if there aren’t too many speakers in the room—if it’s just one, two, or three people talking—it captures almost everything and transcribes it.

I also use it for online meetings on Google Meet and Zoom. It can capture the video feature too. We have the business plan, and with that plan it not only transcribes the audio, but also saves the meeting as a video file. Then we can review the video along with the audio, the transcription, the speakers, and data such as which speakers talk the most, what the most-used keywords are, and who speaks in which areas, so we can analyze these kinds of things in general. I like it. It’s good, and it successfully transcribes audio. Sometimes it even transcribes multiple languages. It doesn't have a nice UX/UI on the desktop or on the web page in the platform. Also, on the phone it doesn't have the best UX/UI, but it is nice. Performance-wise, it is very fast. It is very fast to transcribe the audio when sometimes I speak for one hour, and it is able to transcribe this one hour or two in a couple of minutes. The onboarding was also very easy, and they support startups with credits. I use the business plan. Pricing-wise, it is average with other competitors. Review collected by and hosted on G2.com.

What I dislike is that the UI is not really nice on the phone and on the desktop. I don't like that, when in a Google Meet or Zoom video meeting, the bot is asking permission to join the meetings. Also, in the meetings you see that this is like this person's note takers from five places taking notes. I don't mind the privacy issues, because I always notify people that I am recording.

When I am in a one-to-one meeting, but the person has not takers, I have to note not takers. On my screen I am seeing like six people I am talking to, which is not really looking nice. Those things make things a little bit complicated, but other than this everything works fine. Review collected by and hosted on G2.com.

Unlike other AI notetakers, Fireflies is able to (relatively accurately) decipher who is speaking in a video call and attribute their words to them. This is super helpful when it comes to delegating tasks and ensuring the right people are alerted and accountable. It also gives me the option to download video, audio, and/or a transcript of the meeting. Review collected by and hosted on G2.com.

If multiple people are logged into a meeting using the same camera, e.g. in a conference room, this is when Fireflies is (understandably) unable to do a great job of determining who is speaking. Review collected by and hosted on G2.com.

I like how fast and flexible Fireflies.ai is. Its reliability stands out for me, and I'm impressed by its ability to handle both virtual and in-person meetings, unlike many other solutions. It's also quite valuable because it's cross-platform, so I can use it on both iOS and Windows, which is a big plus for me. Another thing I value is the ability to record in-person meetings directly from my phone, which most other solutions don't offer. Review collected by and hosted on G2.com.

I don't like the user experience. I think it looks like it hasn't improved a whole lot. It looks a little dated and a bit like it was built by a startup. I think they could invest more in UX. Review collected by and hosted on G2.com.

What I like most about Fireflies.ai is that it automatically records, transcribes, and summarizes meetings, which ends up saving me a lot of time. The UI feels clean and easy to navigate, the summaries are surprisingly accurate, and it integrates smoothly with tools like Zoom and Google Meet. Review collected by and hosted on G2.com.

One drawback of Fireflies.ai is that the transcription isn’t always completely accurate, particularly when there are strong accents or background noise in the audio. In addition, some of the more advanced features are restricted to higher pricing tiers, which can become costly over time. Review collected by and hosted on G2.com.

I can go back to any meeting and ask questions about specific details, as well as get suggestions related to those details, so I can use the results to do my work. Review collected by and hosted on G2.com.

For the purpose I use it, I don't think there's something I dislike so far. Review collected by and hosted on G2.com.