Finch has been a game-changer for us at Trainual. It allowed us to scale the number of HRIS integrations we offer without needing to manage individual APIs or build custom logic for each system. Once implemented, enabling new integrations is incredibly easy. Finch consistently comes to the table with creative solutions for expanding their coverage, and they’re always open to feedback on new providers to support.

Their customer support is also one of the best I’ve experienced. Their responses are always fast, thorough, and it's clear the team is genuinely invested in our success. The partnership has made a meaningful impact on our product and our customers. Review collected by and hosted on G2.com.

Most of my frustrations are pretty minor and seem to be actively improving. Some of the help documentation has been slightly outdated, which made it harder to find self-serve answers at times, but I’ve noticed recent improvements there. I also wish the dashboard offered more features—like high-level analytics on active connections or error trends—so we could better track adoption and issues without needing to dig for it. Review collected by and hosted on G2.com.

I have been using Finch for about two years at Morningstar to enhance our retirement planning products. I really appreciate how Finch enables us to pull data from multiple payroll systems, which was critical for us since we were struggling to get data from some record keeper clients. Finch's capability to gather comprehensive and real-time payroll data—including deductions, salaries, and contributions—allows us to provide more personalized retirement investment advice to our users. The ease of setup was noteworthy, thanks to Joe from Finch's developer success team who was fantastic at assisting us. Their responsive help and excellent API documentation made implementation a smooth process. I also find the Finch Connect feature to be intuitive, particularly for employers who can choose what data to share. Moreover, I am impressed with the wide breadth and depth of data Finch offers, and their continuous expansion of data sets, which are sufficient for our needs. This wealth of data also allows us to securely share pertinent information with our adviser clients who require it for their wealth businesses. All these experiences, along with the product itself, make me a loyal user of Finch, and I am excited about being a long-term partner with them. The support from Joe and his team's knowledge and patience stand out, keeping us updated with what's new and supporting us during our initial product discovery phases. I am so satisfied that I rate Finch 10 out of 10 and would highly recommend it to others. Review collected by and hosted on G2.com.

Not much. Review collected by and hosted on G2.com.

Finch's ability to pull data directly from a client's payroll system is truly a game changer for the TPA industry. Obtaining clean and accurate data from our clients has consistently been one of our biggest challenges, and using Finch will make a significant difference in addressing this issue.

The setup process is easy and their support staff has been extremely thorough and patient to work with. They are very responsive and quick to jump on a call with a client if there are any questions or issues. Review collected by and hosted on G2.com.

So far, I haven't found anything to dislike about Finch. I hope they keep expanding their network of providers, as this would allow us to use Finch's technology with an even greater portion of our clients. Review collected by and hosted on G2.com.

Finch has been an outstanding partner—reliable, easy to integrate, and incredibly responsive. Their platform simplifies complex payroll and HR integrations, and their support team truly goes above and beyond. Review collected by and hosted on G2.com.

There are always challenges with integration across so many platforms but they are quick to respond. Review collected by and hosted on G2.com.

We use Finch to connect to multiple HRIS systems and aggregate employee data for reporting and forecasting. The ability to fetch data from various systems in a standardized format significantly reduces the effort required to add new systems to our existing setup.

Directing customers to their own authentication flows also eases the workload for our engineers, making integration with both customers and their partners a seamless process.

As an admin, the experience is straightforward—you can easily review who is connected and how, manage and test new endpoints, and debug any issues that arise, with full visibility into vendor-side errors to help resolve and communicate them to customers programmatically.

Additionally, working with Finch on contractual matters or off-contract support requests has been excellent, which is crucial for ensuring we provide quality service to our own customers. Yash, in particular, has made a significant positive impact on our relationship and daily operations.

We rely on Finch weekly to onboard new customers, and our customers use it daily to retrieve data from their systems with minimal disruption or need for support. Review collected by and hosted on G2.com.

Not being able to access passthrough fields automatically makes the implementation of non-standardized fields require some engineering work.

This is a trade-off with standarization, but something that would be extremly beneficial to build in the future similar to how they've implemented system's custom fields already. With this they would practically reduce to 0 any engineering involvement needed after setting up a connection to a new system. Review collected by and hosted on G2.com.

Finch's unified API has been a game-changer for our operations. Instead of juggling multiple integrations with various HRIS and payroll systems, Finch provides a single, standardized connection to over 220 providers. This consolidation has significantly reduced our development time and allowed our team to focus on enhancing our core product offerings. Review collected by and hosted on G2.com.

While Finch's unified API is incredibly valuable, some of the provider-specific implementations can feel a bit inconsistent—especially when edge cases surface with lesser-known HRIS platforms. We’ve occasionally run into delays when troubleshooting these fringe cases. That said, Finch’s support team is responsive and transparent, and they’ve shown a strong commitment to addressing issues quickly when they arise. Review collected by and hosted on G2.com.

I appreciate Finch for its strong data protection and security features, which are essential for securely accessing employee data from HRIS systems. The responsiveness of the Finch team, particularly the Developer Success associate, is crucial for resolving challenges effectively. Additionally, the feature that allows us to check the success and update frequency of our data connections is extremely helpful for our team. Review collected by and hosted on G2.com.

I have encountered a couple of issues and challenges with Finch. A notable challenge was ensuring that the data we received through the Finch connection was properly validated. This was a significant concern for us. Additionally, we faced a rate limit issue, which posed a challenge until we worked through it with Finch's responsive support team. I also feel that there could be expanded capabilities for troubleshooting, which would enhance our experience even further. Review collected by and hosted on G2.com.

Client service. New software solutions taking on legacy payroll problems are tackling complex, challenging issues. Things don't always go as planned. From the early days, Finch has had some of the best client service and account managers we've worked with across retirement for our company. Review collected by and hosted on G2.com.

While the overall payroll platform has (and continues) to improve every year, some of the payroll connections and payrolls continue to have glitches particularly Assisted connections. Review collected by and hosted on G2.com.

Most comprehensive payroll integration platform for the full employer roster. Review collected by and hosted on G2.com.

Less to do with Finch and more to do with the underlying payroll providers lack of capabilities. Inconsistent ability to do "things" that should be widely supported in the year 2025 (bi-directional data exchange, APIs/OAUTH, etc). Review collected by and hosted on G2.com.

Finch makes HR data integration remarkably simple. The API is consistent, well-documented, and easy to implement, allowing us to unify employee data from dozens of HRIS providers without building and maintaining custom connectors. The syncing reliability is excellent — data stays accurate across our systems with minimal intervention. Their developer experience stands out: great onboarding, clear error codes, and responsive support. It’s clear Finch invests heavily in making integrations smooth and scalable. Review collected by and hosted on G2.com.

There's not much dislike. The team has amazing support. Review collected by and hosted on G2.com.