It's been two months since this profile received a new review

Fin Reviews & Product Details

Fin’s process instrumentation and analytics software builds a complete picture of your entire team’s work across all applications, so you can drive process, tooling, and coaching improvements, and clearly track the impact of your changes. Our browser plugin automatically logs the full clickstream of every team member's work and enriches your event stream with case records, video, and audio recordings to build a complete and real-time dataset of your operations. Get the missing data set your organization needs to connect the dots between process and outcomes and scientifically optimize the quality and efficiency of customer support.

Seller

Fin

Discussions

Fin Community

Languages Supported

English, Spanish

Overview by

Erez Schanin (Head of Sales at Fin)

Top-Rated Alternatives

View All Alternatives

Fin Media

Fin Demo - Custom Insights and Reporting

Our real-time analytics provide both team and agent level performance insights to help you understand aggregate behavior, watch trends, and identify outliers. And just like other BI tools, you can build custom reports and ad hoc analyses based on your team’s needs.

Fin Demo - Powerful Coaching and QA Tools

Instantly catalog, access, and replay key moments of your team’s day for targeted coaching and QA. Pinpoint exactly which work sessions to review for maximum impact and operational improvement.

Fin Demo - Complete and Continuous Process Data

Automatically log the full clickstream of every agent’s work across all applications. Our platform enriches your event stream with case records, video, and audio recordings to build a complete, real-time dataset of your team’s operations.

Fin Demo - Capacity Optimization and Productivity Analytics

Without comprehensive measurement, it’s impossible to know how much of your team’s day is spent actively engaged and working. Fin’s true utilization metrics and benchmarking provides a real-time waterfall of the hours your team is online, actively working, and focused on support cases. Learn how ...

G2 reviews are authentic and verified.

Here's how.

SC

Smriti C.

Program Management Consultant

Enterprise (> 1000 emp.)

7/27/2022

"Optimize the process efficiency"

4.5/5

What do you like best about Fin?

Best process mining software to help with the process gaps and analytics. It has detailed dashboards to explain the agent performance matrix. It helps in managing project costing. Review collected by and hosted on G2.com.

What do you dislike about Fin?

There are not major reasons to dislike as it is highly recommended for delivery. It is bit expensive and it needs training for the new user to start using and get accustomed to it. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

10/1/2021

"Very resource intensive, error filled, and frequently broken."

1/5

What do you like best about Fin?

FIN is really good at helping identify agent work habits when it works. It's nice being able to look back into previous weeks to see what occurred. Review collected by and hosted on G2.com.

What do you dislike about Fin?

1. The playback is often buggy. There are lots of moments where the playback skips or freezes.

2. FIN takes *a lot* of resources to run, which means it often can't be run when VM's or other intense programs are running. In experimenting, I found even Google Chrome and FIN alone can slow down some normal spec machines. The resources FIN consumes also varies wildly, which makes recommending tech specs near impossible. Review collected by and hosted on G2.com.