# FileHandler Enterprise Reviews **Vendor:** JW Software **Category:** [Insurance Claims Management Software](https://www.g2.com/categories/insurance-claims-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 36 ## About FileHandler Enterprise FileHandler Enterprise is a comprehensive Claim Administration System designed to enhance workflow efficiency for organizations involved in claims processing. This software solution is tailored to meet the specific needs of Third-Party Administrators (TPAs), insurance carriers, risk pools, risk managers, and other business professionals seeking to optimize their claims administration, payment processing, and employee data management. The product falls within the category of claims management software, which is essential for organizations that handle a significant volume of claims. FileHandler Enterprise stands out by offering a user-friendly interface combined with powerful automation capabilities. This allows users to streamline their processes, reduce manual errors, and improve overall productivity. The system is particularly beneficial for those who require real-time insights and robust reporting functionalities to make informed decisions quickly. One of the key features of FileHandler Enterprise is its advanced dashboards that provide real-time data visualization. Users can track claims status, monitor performance metrics, and analyze trends at a glance. This feature is crucial for organizations that need to respond swiftly to changing circumstances or emerging issues. Additionally, the software includes business intelligence tools that enable users to generate detailed reports, helping them to identify areas for improvement and optimize their claims handling processes. Security is a top priority for FileHandler Enterprise, which incorporates the latest security technologies to protect sensitive data. This is especially important for organizations that deal with personal and financial information. The system is designed to ensure compliance with industry regulations, providing peace of mind to users and their clients alike. Scalability is another significant advantage of FileHandler Enterprise. The system is designed to accommodate a wide range of users, from solo entrepreneurs to large corporations with extensive employee networks. This adaptability ensures that as an organization grows, its claims administration processes can evolve without disruption. By choosing FileHandler Enterprise, businesses can maintain agility and efficiency, regardless of their size or complexity. ## FileHandler Enterprise Pros & Cons **What users like:** - Users appreciate the **centralized data storage** of FileHandler Enterprise, enhancing user-friendliness and support accessibility. (1 reviews) - Users value the **helpful client support** of FileHandler Enterprise, making it easy to get assistance when needed. (1 reviews) - Users appreciate the **user-friendly data management** of FileHandler Enterprise, benefitting from centralized data storage and helpful support. (1 reviews) - Users love the **centralized data storage** of FileHandler Enterprise, appreciating its user-friendliness and helpful client support. (1 reviews) - Users appreciate the **ease of access** with FileHandler Enterprise, enjoying centralized data storage and helpful client support. (1 reviews) - Users appreciate the **ease of use** of FileHandler Enterprise, making daily tasks seamless and efficient. (1 reviews) - Helpful (1 reviews) - Helpful Resources (1 reviews) - Users appreciate the **user-friendly interface** of FileHandler Enterprise, enjoying seamless data management and excellent support. (1 reviews) **What users dislike:** - Users face several **bug issues** with FileHandler Enterprise, making the dashboard functionality overwhelming and unreliable. (1 reviews) - Users often find the **complex features** of FileHandler Enterprise overwhelming, indicating a lack of thorough testing prior to release. (1 reviews) - Users experience **feature issues** with dashboard functionality, finding them overwhelming and inadequately tested prior to release. (1 reviews) - Users find the **dashboard functionality overwhelming** and feel some features are inadequately tested before release. (1 reviews) - Users experience **system instability** due to untested dashboard functionality, leading to a frustrating experience overall. (1 reviews) ## FileHandler Enterprise Reviews ### 1. One Stop Storage **Rating:** 4.5/5.0 stars **Reviewed by:** Joanne F. | Client Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about FileHandler Enterprise?** Very user friendly & I love how all of my data is stored on one location! Client support is a very helpful resource for questions or in case someone needs help. **What do you dislike about FileHandler Enterprise?** Dashboard functionality can be a lot to deal with, because there are a lot of them & feels as if all of them aren't tested before they're released. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Organization and condensing of data is what is being solved. This is benefitting us by keeping all of our data in one place **Official Response from Natasha Box:** > Thank you for taking the time to share your thoughts on FileHandler Enterprise! We're thrilled to hear that you find the platform user-friendly and that it's helping you keep all your data organized in one place. It's great to know our client support team has been a valuable resource for you! We appreciate your constructive feedback regarding the dashboard functionality. We understand how important it is for features to feel seamless and thoroughly tested. Please know we’re actively working to refine and improve our dashboards to ensure they meet user needs more intuitively. Your input helps us prioritize these improvements. ### 2. I would recommend FileHandler. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about FileHandler Enterprise?** FileHandler is incredibly user friendly and easy to use, training takes no time. Integration was easy and it is scalable and customizable. We used it daily with no issues or reasons to contact support. **What do you dislike about FileHandler Enterprise?** I wish there was an app for claim updates/information. Sometimes it felt like changes weren't fully tested before being rolled out to us. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Making it easy for internal auditing and trend spotting. **Official Response from Natasha Box:** > Thank you for your review. We're happy that FileHandler Enterprise has been user-friendly and seamless for your team and that the integration and customization have met your needs. Your feedback about the app and testing processes is valuable, and we'll use it to enhance our product and rollout experience. We're always striving to improve, and it's great to know our software has helped your internal auditing and trend analysis. If you ever have further suggestions or need assistance, we're here to help. ### 3. My JW Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about FileHandler Enterprise?** The filehandler system is easily configurable to meet our constantly changing business needs. Additionally, the dedicated team is readily available to assist with questions or troubleshoot various system specific items. Lastly, the entire team made the implementation appear to be seamless. The team was extremely involved in understanding our original system, our business processes and client expectations. **What do you dislike about FileHandler Enterprise?** There is nothing about the program that I dislike. If I had one recommendation, it would be that a training manual be provided at the time of implementation. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Utilizing filehandler has streamlined a variety of processes handled by our claims team. The ability to allow clients read only access has significantly reduced the number of inquiries previously managed by the team. The system has also allowed us to customize various reports based on the requirements of our individual clients. **Official Response from Natasha Box:** > Thank you for sharing your feedback about FileHandler Enterprise. We're delighted to hear that you find our system easily configurable to adapt to your evolving business needs. Providing dedicated support and ensuring a seamless implementation process are top priorities for us, so we're pleased to know that you had a positive experience with our team. Your suggestion regarding a training manual is valuable feedback. We appreciate your input, and we'll certainly consider providing comprehensive resources like a training manual to enhance our users' experience during implementation. It's great to learn how FileHandler Enterprise has made a significant impact on your claims team's efficiency. Streamlining processes and offering read-only access to clients not only saves time but also enhances overall productivity. Customizing reports to meet individual client requirements showcases the flexibility and versatility of our system, allowing you to provide tailored solutions and improve client satisfaction. If you ever have more suggestions or need further assistance, please don't hesitate to reach out. We're committed to continuously improving our services and providing the support you need to succeed. Thank you for choosing FileHandler Enterprise, and we look forward to supporting your business further! ### 4. JW has been incredible at customizing an already great product to meet our individual needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about FileHandler Enterprise?** FHE is perfect for one-stop claim handling. No need to work in multiple programs and the system continues to work even when you are offline with the report scheduler. Such a time saver! Their customer service is top-notch & they are in touch with their individual client's needs. **What do you dislike about FileHandler Enterprise?** It would be helpful to be able to have some more customizable options without having to get JW involved, but overall no real complaints with the system. **What problems is FileHandler Enterprise solving and how is that benefiting you?** User friendly style for all tech competent levels and can be customized to each individual client's needs. **Official Response from Chelsea Tary:** > JW Software is committed to providing exceptional software and continuously improving our customer experience. Your feedback is invaluable and can help us better understand your client experience. Your opinion matters, and your review can help others make informed decisions while guiding us in enhancing our software and services. Please reach out to your dedicated Account Manager for application enhancements such as more customization options and we may incorporate into the next version. ### 5. Great platform with a dedicated staff that is so helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Amy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about FileHandler Enterprise?** Very user friendly, customizable as needed and great resources at JW Software to assist. A lot of great features. **What do you dislike about FileHandler Enterprise?** The reports are not very intuitive, if you mess up one line item the whole report does not work. Need more explaination when pulling report data. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Detailed data to report on for analysis. Search and sort for handlers and insured and parties is great. Great features for posting payales that provide guidenece for not paying duplicate payments. **Official Response from Natasha Box:** > Thank you for your review. As always, we appreciate customer feedback. FileHandler Enterprise was built with the end user in mind, and we pride ourselves on how user-friendly our application is. We proudly offer unlimited support and training; please don't hesitate to contact your dedicated support team member for more training and help on the reports section. We want to ensure our users are maximizing their potential with FHE. ### 6. I have 10 months experience using the test environment and assisting others in production. **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about FileHandler Enterprise?** The ease of use of the application as well as the reliability of it. **What do you dislike about FileHandler Enterprise?** Limitations on attachment screen for viewing large documents and inability to mark pages as well as the limited functionality of dashboards. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Antyime we have faced an issue, we have received an immediate response. Our current issue is correct information populating on the table in the policy screen. We have received a few fixes but still have an oustanding item. **Official Response from Natasha Box:** > Thank you for your review. As always, we appreciate customer feedback. FileHandler Enterprise was built with the end user in mind, and we pride ourselves on how user-friendly our application is. Our out-of-the-box FHE attachments section limits individual attachments to 99 MB; if you are interested in our Doc Management Module, please talk to your dedicated support person. Our Doc Management Module allows users to annotate attachments and much more. We proudly offer unlimited support and training for each client; please get in touch with your dedicated support team member for any additional training or questions on pending specs. ### 7. J/W provides an affordable sophisticated system for managing claims **Rating:** 4.5/5.0 stars **Reviewed by:** Bill B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about FileHandler Enterprise?** Flexibility and tailorable by client. Supperior customer support services. **What do you dislike about FileHandler Enterprise?** Modification to data base with supporting reports can be complecated. Financial Reporting to comply with NAIC Statement Blank standards requires manual manipulation of data outside software. for period specific data. Software should be able to track claims on a gross and net (net of reinsurance) basis. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Manage and control claims. Provides summary data to guide management decisions. ### 8. A True Claims System **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | Chief Client Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2020 **What do you like best about FileHandler Enterprise?** The system support and responsiveness is a true partnership. The numerous tools available to an admin to design screens and business rules for claim handling efficiency **What do you dislike about FileHandler Enterprise?** Nothing to dislike. Looking to expand into new lines. **Recommendations to others considering FileHandler Enterprise:** Allow enough implementation time to assure your team is learning and adapting to the system as designed. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Enhanced Dashboards and Reports is the first benefit. Automated workflows **Official Response from Chelsea Tary:** > Hi Robert, Everyone at JW Software appreciates it when a customer takes the extra time to write such a great recommendation! I'm going to let you in on a little secret, FileHandler Enterprise grows organically from feedback like yours. Our annual User Group brings clients together to disucss market changes and ideas that drive future releases. Stay tuned to our emails for more information. ### 9. Pretty happy overall. **Rating:** 3.0/5.0 stars **Reviewed by:** Carly S. | Risk Management Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about FileHandler Enterprise?** Quick responses when I have a questions. **What do you dislike about FileHandler Enterprise?** To change something small there are so many build costs it isn't worth it at that point. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Good way to store claims information and pull reports. **Official Response from Natasha Box:** > Thank you for your review as always we appreciate customer feedback. We understand that sometimes customizations can be an added expense that were not anticipated, but as a common practice we charge for modifications for custom development. As always, customizations that you believe to benefit other clients are presented at the Annual User Group to help evolve our application organically. ### 10. Transition from an existing claims management system to FHE has been a HUGE upgrade! **Rating:** 5.0/5.0 stars **Reviewed by:** Himadri T. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about FileHandler Enterprise?** User friendly, intuitive, ease of implementation and integration are some of the key features amongst many other. Customer service is also very impressive with troubleshooting any questions, bugs, configuration changes. **What do you dislike about FileHandler Enterprise?** so far can't think of anything in particular **What problems is FileHandler Enterprise solving and how is that benefiting you?** Maintaining data integrity for reporting purpose, ease of adding fields, label changes to screens has been of a huge help with implementing FHE. Also, unlimited view only and reporting license have been very useful for auditors. **Official Response from Natasha Box:** > Thank you for taking the time to share your positive experience with FileHandler Enterprise. We're thrilled to hear that you find our software user-friendly, intuitive, and easy to integrate. Our team is dedicated to providing excellent customer service, so it's great to know that you've had a positive experience with our support team. If you ever have any questions or suggestions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to continuing to provide you with excellent service. ## FileHandler Enterprise Discussions - [What is FileHandler Enterprise used for?](https://www.g2.com/discussions/what-is-filehandler-enterprise-used-for) - 1 comment - [We currently have FH, but we have not upgraded to FH Enterprises: What is the difference from FH to FH Enterprises](https://www.g2.com/discussions/29877-we-currently-have-fh-but-we-have-not-upgraded-to-fh-enterprises-what-is-the-difference-from-fh-to-fh-enterprises) - 1 comment - [View FileHandler Enterprise pricing details and edition comparison](https://www.g2.com/products/filehandler-enterprise/reviews/filehandler-enterprise-review-8756754?section=pricing&secure%5Bexpires_at%5D=2026-05-30+04%3A05%3A33+-0500&secure%5Bsession_id%5D=9a6744b3-ca3a-40cc-b973-6c256dbb697f&secure%5Btoken%5D=802f2502821fe6fb9227b6cafd798f5dbd77341b392b0da9870bc97f6db455db&format=llm_user) ## FileHandler Enterprise Features **Claims Submission - Insurance Claims Management** - Document Uploads - Online Claims Forms **Administration** - Accounting - Contact Management - Commissions - Sales Tools - Reporting & Dashboards - Payment Processing - Email Integration - Task Management **Claims Processing - Insurance Claims Management** - Automated Workflow Management - Task Assignment - Case Collaboration **Insurance Documentation** - Claims Management - Policy Management - Invoicing & Receipts - Electronic Signatures **Claims Tracking - Insurance Claims Management** - Claim History - Real-Time Claim Tracking **Claims Settlement- Insurance Claims Management** - Automated Claim Settlement - Payment Processing Integration - Claims Settlement Calculator **Risk Management - Insurance Claims Management** - Fraud detection - Risk Scoring **Analytics and reporting - Insurance Claims Management** - Claim Data Insights - Analytics Dashboards ## Top FileHandler Enterprise Alternatives - [Applied Epic](https://www.g2.com/products/applied-epic/reviews) - 4.4/5.0 (1,552 reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - 4.4/5.0 (686 reviews) - [AMS360](https://www.g2.com/products/ams360/reviews) - 4.3/5.0 (921 reviews)