Verified User in Utilities
EU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"A simple to use system with most common features"
4/5
What do you like best about Fiix CMMS?

Simple and easy to administer and set up from other systems. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Not user friendly to batch upload document from historical work orders (one by one).

User access setup could be more flexible.

Access to CSM is difficult (have to go through a support ticket). Review collected by and hosted on G2.com.

Verified User in Food Production
AF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"Very good program for the maintenance department"
4/5
What do you like best about Fiix CMMS?

We have a good oversight from all our assets en spare parts. Interventions are easy to follow up. The implementation was easy and we get very good support from the Fiix team. We use the program on a daily base for the maintenance department. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

It is not always easy to get the workflow like we want. But at the end we find always a good solution. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hello, thank you for taking the time to share your thoughts about Fiix CMMS. We're pleased to hear that it's improved your team's asset management and that you had a pleasant experience with our implementation team. If you have questions about custom workflows, please reach out to your CSM or our technical support team support@fiixsoftware.com and we'll be happy to help. Once again, we appreciate your feedback.

Aidan c.
AC
Aidan c.
Mechanical Engineer
Mid-Market (51-1000 emp.)
"Perfect organiser"
5/5
What do you like best about Fiix CMMS?

The use of the software, the organisation and use of the various ways to setup the dashboard to meet the companies requirements Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Not so much of dislack, but a bit overwhelming having various options and menus. Review collected by and hosted on G2.com.

Ganaa I.
GI
Ganaa I.
Research And Development Manager
Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Easy to use and implement"
4.5/5
What do you like best about Fiix CMMS?

Fiix is very helpful and easy to use even if you are beginner. I really like to using Analytic and Scheduled maintenance function. I took a implementation consultant, who is very helpful for implementation. It took just 3 monts to full implement. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Fiix is the very suitable of using Web version. Application is not user friendly than other CMMS. Little bit conused at beginning. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Ganaa, thank you for sharing your thoughts on Fiix CMMS. We're happy to hear that you had a pleasant implementation and you're enjoying our robust Analytics and scheduled maintenance features. We're continuously improving our app to make mobile maintenance management more seamless so stay tuned for future product updates to reflect this. Once again, we appreciate your review.

GL
Gary L.
Maintenance Tech II
Mid-Market (51-1000 emp.)
"Easy to use and navigate"
4.5/5
What do you like best about Fiix CMMS?

I like being able to see the work requests and the tasks for completing them Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

On the create a work order web page, it would be nice if those who request them could select a device/machine from an asset list, which would help us techs know a specific device and potentially have it assign said work order to a specific group of techs Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Gary, thanks for sharing your thoughts on your Fiix CMMS experience. We're happy to hear how you're enjoying the work request portal and that it's been helping you track equipment issues. We appreciate your feedback on the asset drop down for work request forms, once again thanks for your review!

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Organization Made Easy with FIIX"
4.5/5
What do you like best about Fiix CMMS?

FIIX helps us keep track of every detail - from supplies to purchasing. We especially love being able to keep track of asset details and information. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

The only downside we have discovered is that making reports and things customizable may be a little difficult, but most of the available reports fit our needs. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hello, thank you for your review! It's fantastic to hear that you find Fiix very smooth, easy to use, cost-saving and have had pleasant interactions with our technical support team. Thank you for your feedback on building reports, we're glad that our current repository of report templates are sufficient for your team but if you need additional insight or guidance, please feel free to reach out to technical support or your CSM. Once again, thank you for sharing your thoughts.

Verified User in Utilities
AU
Verified User in Utilities
Small-Business (50 or fewer emp.)
"Significantly Reduced Downtime with Enhanced Preventative Maintenance"
4.5/5
What do you like best about Fiix CMMS?

It has really improved on less downtime as our Preventative Maintenance performance is so much better. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

I wish it had more functionality from a "Windows" environment. Auto width, sorting etc. Review collected by and hosted on G2.com.

SD
Swen d.
Maintenance Engineer
Mid-Market (51-1000 emp.)
"Intuitive, clear CMMS with many analysis options"
4.5/5
What do you like best about Fiix CMMS?

The user interface is very clear and presents all the all necessary details in a clear overview. The analysis options are very extensive. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Some parameters to be entered are not linked to each other. For example, when setting up maintenance jobs, priorities (for example: 1 = within 24 hours, 2 = within 48 hours, etc.) must be converted manually to expected durations. Review collected by and hosted on G2.com.

RS
Ryan S.
Small-Business (50 or fewer emp.)
"Very good knowledgeable training"
4.5/5
What do you like best about Fiix CMMS?

Tracks a lot of data that can be used to help with maintenance and inventory Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Adding technicians to work orders (labor) Review collected by and hosted on G2.com.

AC
Adriam C.
Maintenance Coordinator
Small-Business (50 or fewer emp.)
"The tool is very useful for work order management. However, there is room for improvement"
4.5/5
What do you like best about Fiix CMMS?

Assigning tasks is the most natural thing to use both by sending emails and using the application on the phone. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

I would like more flexibility and customization for management or report creation.

I would like an option where the assigned person could enter the time a task took and that this information could be used to determine how many hours per month are spent per asset or department.

I would like a desktop version instead of the web version. When assigning a work order the process takes a long time. I would like an option to notify all team members of a task, I don't know if this is possible. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Adrian, thank you for your thoughtful review. We're glad to hear that Fiix has helped speed up the maintenance progress in your space. We appreciate the feedback on what you'd like to see more from Fiix. You can log time spent on a task in Fiix, please check this out for instructions: https://helpdesk.fiixsoftware.com/hc/en-us/articles/9622153831572-Log-work-on-a-task-v6 And when assigning tasks, you can assign them to a user group (multiple people). Here's the instructions on how to assign a task https://helpdesk.fiixsoftware.com/hc/en-us/articles/9622101569172-Assign-tasks-v6 and create user groups https://helpdesk.fiixsoftware.com/hc/en-us/articles/12700267030804-Create-new-user-groups-v6

If you have any more questions, please reach out to support@fiixsoftware.com and our technical support team will be happy to help. Once again, thank you for sharing your thoughts.

See how Fiix CMMS improved