Colton C.
CC
Colton C.
Fleet Maintenance Planner
Mid-Market (51-1000 emp.)
"Maintenance Planning"
5/5
What do you like best about Fiix CMMS?

Utilizing API feeds into fiix to set up triggers to generate work orders for scheduled maintenance Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Having to dive into many pages for 1 particular asset,

Sometimes loading can take longer than expected. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Colton, thank you for sharing your review! We're glad you've been able to leverage API to reliably set up triggers for scheduled maintenance WOs. Once again, we appreciate you sharing your thoughts.

CR
Cris R.
Maintenance & IT supervisor
Mid-Market (51-1000 emp.)
"Easy Transition to Cloud based Work Orders"
4/5
What do you like best about Fiix CMMS?

It was easy to implement especially coming from Excel worksheets, before selecting any CMMS i was able to implement all work orders to be written down in an excel sheet per week. As far as adding equipment to Fixx its pretty simple and straight forward. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

The part that I have never liked is the inventory module, to me it seems clunky and should be simpler to use and implement. Review collected by and hosted on G2.com.

AM
Audie M.
Controls & Mechatronics
Small-Business (50 or fewer emp.)
"The format is intuitive and easy to use"
4/5
What do you like best about Fiix CMMS?

Helpful for tracking projects, employee accountability and providing detailed metrics. The app is helpful for on the go work order creation and even better that it works regardless if it's connected to the internet Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

It would be nice if there was a way for an employee to clock into a given task to track hours spent per task. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Audie, thank you for your review. We're glad to hear that Fiix has helped you keep track of projects, analyze metrics and be able to take your work on the go with mobile to create work orders and more. For logging time spent on a task, you can visit this help centre article for instructions: https://helpdesk.fiixsoftware.com/hc/en-us/articles/9622153831572-Log-work-on-a-task-v6 If you are still having trouble, please reach out to support@fiixsoftware.com and we'll be happy to help.

See how Fiix CMMS improved
GT
Gareth T.
Engineering manager
Mid-Market (51-1000 emp.)
"I manage the engineering department and use of fiix software"
4/5
What do you like best about Fiix CMMS?

It has everything needed in one place. We have the system set up and it allows us to pull reports or view manuals from machines Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

The asset offline/online feature is quite cumbersome when using it to record downtime of machinery. We do it differently using the priority field in a works order Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Gareth, thank you for sharing your thoughts about Fiix! We're glad that Fiix has become a one-stop shop for your maintenance needs and has helped with your reporting and keeps track of your asset history in detail. Once again, we appreciate your review.

KG
Kyle G.
Mid-Market (51-1000 emp.)
"Great Work Order and Asset Program"
4/5
What do you like best about Fiix CMMS?

Work Orders: The tracking detail on work orders is fantastic. Right from the work order you can jump straight to the asset, have full parts breakdown built in, track costs per asset, upload pictures pertaining to the work performed, and so much more.

Assets: Has a complete tracking of all assets, whether they are online or offline, costs associated to each one, parts breakdowns with vendor detail on where to get the part, how many work orders have been created against the asset, and so much more. The tracking capability for the assets is second to none!

Dashboard: There is a fully customizable dashboard which shows all relevant data to myself. I track backlogged work orders, the assets I look after and which are currently offline and online, which high risk assets are in emergency repair, etc. As soon as I login, I am seeing anything important that needs attention right away, without having to dig for it.

As a technician, these are the main areas of the program I use, but there is so much more the program offers depending on which data you are wanting to track.

The training provided was great, I was able to follow along with the instructor through a zoom meeting and he shared his screen. We went through the parts of the application that was applicable to me. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

I wish I could customize the dashboard a little more, and be able to leave gaps between widgets to make it more intuitive and quick to see the relevant information I am after. I could have a grouping of widgets for current work order statuses and emergencies, a gap between, then another group of widgets showing all my assets and which are currently online and offline, etc. Review collected by and hosted on G2.com.

CD
Charles D.
Mid-Market (51-1000 emp.)
"I love the app and it's abilities more and more each day."
5/5
What do you like best about Fiix CMMS?

Fiix works great! The program has everything you need to manage your maintenance parts inventory. We have had it for over a year, and I am still learning about what it can do for us daily. You can track where your inventory is used and how often it is used there. The ability to monitor your assets and how often they are down is fantastic. Fiix also allows you to attach a list of parts that is used on each asset (machine) to that asset (machine), so if the need were there you could implement a kitting program for PM's. Beyond all of it's capabilities, the never ending means of support is great. You can also chat within the Fiix community with other users and chew on some things that they may be able to help you with. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

I think the inventory cycle count program needs help. How our inventory is located numerically in the system interferes with the systems ability to give us what we desire. With that being said, it is still a very useful tool within our facility. As i mentioned earlier, the Fiix system is still rather new here, so it may be something we need to work out on our end. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Charles, we appreciate you sharing your experience with Fiix. It's great to see that you've benefitted from our inventory tracking and asset monitoring functions to improve your overall maintenace management. I have forwarded your comments about the inventory cycle count program to our product team - if you are experiencing regular issues, please reach out to your designated customer success manager for assistance. If you're unsure of who your CSM is, please contact support@fiixsoftware.com and we can help you from there. Once again, thank you for your review.

AW
Aaron W.
Small-Business (50 or fewer emp.)
"FIIX a great solution to tackle multiple maintenance issues for your business"
4.5/5
What do you like best about Fiix CMMS?

I like that it comes as a complete package that meshes your work orders, asset inventory, preventive maintenance, parts tracking, and reporting all into one platform. Your not bouncing between 4 different softwares you get one complete package. The customization is my favorite aspect. You have all the control to make this product what you want it to be! Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

I do not have any dislikes the software is constantly improving and they listen to feed back. Every feature that waws not there when we purchased is there now. Couldn't ask for more. If I could say in the future what we would wish for I would say geo tracking for asset items would be an amazing feature to have but I can definately see that is hard to do without adding equipment. Review collected by and hosted on G2.com.

jason B.
JB
jason B.
Maintenance Planner
Small-Business (50 or fewer emp.)
"It was very good"
4.5/5
What do you like best about Fiix CMMS?

ease of use and functionality and the integration was smooth. Information is readily available and at your fingertips.The app is a great tool for finding parts and assets while out on the plant floor.

Service requests are easy to make and adding pictures to assets and parts is a great tool in finding what you need. The implementation team was awesome and helped with all and any issues we had. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

The ability to not be able to add multiple BOMS when adding parts. Review collected by and hosted on G2.com.

Brian R.
BR
Brian R.
Industrial Controls Electrician
Mid-Market (51-1000 emp.)
"Take your Maintenance team to the next level"
5/5
What do you like best about Fiix CMMS?

Having the ability as a user/technician to review previous notes or see the work history on a piece of equipment is an asset.

It takes some of the guesswork out of locating an issue and reduces troubleshooting time.

It also helps identify repeat problems or failures allowing your maintenance team to zero in and eliminate recurring issues.

As an administrator tracking issues and downtime is essential for managing the department.

The ability to schedule maintenance; assign to tasks to specific technicians and know in advance what parts, filters, seals etc. are required is huge.

Fiix also allows inventory control for maintenance stores and parts can be tied to a specific machine or process. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Some of the tools need further development to make them more flexible for certain tasks or equipment. Review collected by and hosted on G2.com.

LC
Luis C.
Engineer Maintenance Jr.
Small-Business (50 or fewer emp.)
"Easy work."
5/5
What do you like best about Fiix CMMS?

The form of make Work Orders, the information you can register in the WO and the metrics of the WO. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

Until now none. It´s currently functional for me Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Luis, It's great to hear that Fiix CMMS is meeting your needs and providing valuable metrics for work orders. We appreciate your feedback and are here to support you if you have any future requirements or suggestions for improvement. Once again, thank you for your review.