Customer service is great. I like how responsive your support team is. I also like how the designers are always looking for new ways to improve the product. Review collected by and hosted on G2.com.

The thing that I have had the most problems with is the scanner portion of the app. It's very frustrating to scan in all the stations and them have them lost due to a glitch in the software. This happens so often that I am afraid to try to use the app to scan the stations. I am way disappointed in the app for this reason. Review collected by and hosted on G2.com.

I would say that the things I like the most about this software are these:

1- Stability of the software (It does not suffer from major bugs/breaks, when it does they are resolved/fixed quickly

2- Ease of use (It takes me far less time to train my CSRs/Technicians/Sales Reps on the software)

3- Pestroutes Team (The Pestroutes team are very enjoyable/easy to work with. They are also very responsive) Review collected by and hosted on G2.com.

It is not a perfect software (I don't think any perfect software exists) but surpasses all other Pest Control software by far. I suppose I dislike not having company specific features implemented, but that is a small dislike in comparison to the enormous benefits. Review collected by and hosted on G2.com.

This program has the capability of being the best and if the developers listen to customers there is potential it can become even better. Some of my favorite features are: paperless, ability to accept credit card payments at customers house, Customer portal, ability for tech to view previous work done and pictures, easy scheduling, techs can see their schedule, the ability to log on from anywhere is a huge asset to this program! Review collected by and hosted on G2.com.

Areas that need work: not being able to allocate payment to multiple services, -- the Sentricon issues with scanning/holding data, transferring the data from previous owner to new owner, date/time are inconsistent with when we are actually there -- under documents, being able to drag/drop images would speed up the program so much! We have submitted several ideas/suggestions to make this a top notch program and feeling like our suggestions are being dismissed since we are a smaller pest control company. Review collected by and hosted on G2.com.

I like the functionality of the site. It really caters to the pest industry. It sure helps out with the visual grouping side of things, the route filler feature is nice also. Review collected by and hosted on G2.com.

The routing/ optimizing features are broken, any tech that has run and organized his own route knows he will be better able to run the route. Review collected by and hosted on G2.com.

Anna Newport is a forms developer and she is awesome, we have had to build and design several forms when we moved over to a digital system and she is ez pz to work with. It's a lot of work but we just go from one form to another over the past 9 months. I really appreciate her hard work. Review collected by and hosted on G2.com.

The only complaints I hear about Pestroutes is syncing issues with the wireless tablets, but I am not sure yet if that is a Verizon issue or what. Logging in and out and closing out of the app does seem to fix it however. Review collected by and hosted on G2.com.

I like that it is easy to create and manipulate appointments. It can be accessed anywhere by my service pros. I like that we were able to sync it with Podium so we can pull data. Review collected by and hosted on G2.com.

The software itself looks a bit outdated. I hate that it is always asking me to update my payment information. We are using a company account. I don't know why I would be required to update my information on my personal account. Review collected by and hosted on G2.com.

The service is easy to use and learn. Many options right at your fingertips. I love the ability to send snail mail or emails to customers, while also setting up automatic invoices to be sent out. Mass emails are a breeze and checking on clients payment status is easy. Also, the automatic credit card payment is a hit with customers! Review collected by and hosted on G2.com.

My least favorite feature is the app. Completing apps for the day is quite time consuming and I’ve noticed a few bugs like the page automatically refreshing and scrolling back to the top when in use. Also, I wish there was a way to send emails to customers through the app. Review collected by and hosted on G2.com.

PestRoutes for us changed everything. Scheduling is easy, invoicing and payment management saves us a ton of time in the office. PestRoutes has a great presentation and looks professional and articulate, just what our clients deserve. PestRoutes does a great job at tracking job progress and notes with task manager and client record. Review collected by and hosted on G2.com.

The most confusing part is understanding how to get the software to bill one address and service multiple others. Still mastering the learning of this! Review collected by and hosted on G2.com.

I like how the first thing that pops up when I log in is the leader board, it makes it easy for me to become motivated and competitive on the doors. I also love how I can mark locations on houses I’ve already incomes it makes it simple and I never have to leave the app. Review collected by and hosted on G2.com.

I don’t like how it glitches sometimes and won’t let me log in automatically and I have to put my password and username back in. And the schedule when you click the back button it Allways goes to the next day not back to the calendar. Review collected by and hosted on G2.com.

The interface, the automatic reminders, the scheduling. You can't go wrong when switching to this software. Been with them for several years now and still research other companies as they come up to see if I need to switch but no one is outperforming PestRoutes. 4 years going strong with them Review collected by and hosted on G2.com.

For residential its wonderful. Still trying to work on the commercial side so just make sure and double-check to make sure it has the capabilities you need for anything you might be doing custom and specific to your company and not necessarily the industry. Review collected by and hosted on G2.com.