Verified User in Renewables & Environment
AR
Verified User in Renewables & Environment
Small-Business (50 or fewer emp.)
"Accessible Software That Streamlined Our Scheduling and Team Workflow"
4.5/5
What do you like best about FieldPulse?

I like how accessible the software is. It has made our teams’ work much more streamlined and easier to manage. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I haven’t had any complaints so far. Since integrating FP into our scheduling routine, the process has felt much more streamlined, and our job scheduling is noticeably more efficient. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Hey — really glad to hear your team has found everything easy to navigate and that your scheduling has gotten more efficient.

AM
April M.
Administrative Assistant
Small-Business (50 or fewer emp.)
"Easy to Use, Quick Implementation, and Outstanding Support from Emily Grundner"
4.5/5
What do you like best about FieldPulse?

The Ease of using the platform is a big plus, the Customer support that I receive from Emily Grundner is one of the biggest attributes. She is friendly and always eager to assist me with all of my concerns. It was very easy to implement the program. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I do not care to use the chat feature, the response time is not good ,and I do not feel like they know how to help you in all areas. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Thank you for the review, April. We are really glad to hear FieldPulse has been easy to get up and running and that Emily has been able to support you along the way! We also appreciate your feedback around chat support. Thank you again for taking the time to share your experience.

Kelly B.
KB
Kelly B.
President
Small-Business (50 or fewer emp.)
"Great Support, Good Price, and Strong Performance"
5/5
What do you like best about FieldPulse?

Support is great. Price is good. Performance is good Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Reports are hard to get the info i want. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Hi Kelly — thank you for this. Glad to hear support has been solid, and that FieldPulse is helping you stay on top of jobs and estimates.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Enhances Workflow with Ease and Outstanding Support"
4.5/5
What do you like best about FieldPulse?

I like FieldPulse's ease of use and the responsiveness of its customer service team. It's easy to train new team members on how to use it, and it's fairly self-explanatory, especially when it comes to scheduling and inputting jobs and job costing. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I do wish that when site visits are completed, I could do certain triggers without activating them for everybody. I wish I could assign them to specific people instead of everyone assigned to that job. But it's not a huge deal. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Hi there, really glad training new team members and job costing have been smooth. We love hearing this about Amy and will make sure to pass it along!

Sarah Z.
SZ
Sarah Z.
Accounting and Admin Assistant
Small-Business (50 or fewer emp.)
"User-Friendly for Field and Office Teams, with Stellar Support"
4/5
What do you like best about FieldPulse?

It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialist, Emily Grundner, has been extremely helpful. We couldn't do this without her support! Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Overall, the filter functionality needs improvement. It doesn’t feel as effective or polished as it should be. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Sarah, thank you so much for the review. We are really glad to hear FieldPulse has been easy for both your field techs and office team to use. It means a lot to know Emily has made such a positive impact on your experience. We appreciate your feedback!

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Don't sign the contract."
0/5
What do you like best about FieldPulse?

Not much, it has some decent features but limited Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

They haven’t provided what I would consider good customer service at all. I also haven’t received what I was expecting, yet they continue to charge me monthly under my one-year contract, even though I’m not using the software and don’t plan to. I just wish I could leave. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

We are sorry to hear your experience hasn't met expectations. Please reach out to our support team and ask to be escalated to our Customer Success Manager so the right person can look into this for you.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Helpful Rep, But QuickBooks Integration issues with estimates"
3.5/5
What do you like best about FieldPulse?

Taylor is our rep, and she’s extremely helpful. She responds quickly and is always easy to work with. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Field Pulse lags sometimes. They way it integrates to QuickBooks is frustrating because I can't apply a deposit to a job without converting the total estimate into a invoice. Which is frustrating because the customer does not own the total amount yet. Also the way it syncs it doesn't close the estimate in QB. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Hi — thank you for the shoutout to Taylor, we'll make sure she sees this. The QuickBooks integration feedback is noted and we want to make sure it gets to the right person, so please reach out to our support team and we'll follow up directly.

Margaret M.
MM
Margaret M.
Owner
Small-Business (50 or fewer emp.)
"Very Helpful Rep and Great Support Experience"
4/5
What do you like best about FieldPulse?

Emily Scherer is our rep and she is very helpful Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Doesn't text customer on additional visits only the first. Also can't text more than one person at a time. Engages constantly locks you out Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Hi Margaret — thanks for the feedback on Engage. Really glad to hear Emily has been a good resource for your team.

Tanner D.
TD
Tanner D.
Owner/Operator
Small-Business (50 or fewer emp.)
"Majorly Overpromised and heavily under delivered."
0/5
What do you like best about FieldPulse?

No user requirement for starting out and price isnt terrible. It does the basics fairly well. The base funtions do fairly well and it allows for custom workflows which is really nice. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and multiple emails was I told they werent possible. Which was a direct lie. Things I wanted that it couldnt do were revenue per lead run, gross profit per lead run, dash board widget for current unpaid invoices, and other KPIs as well. Support just tends to send you to a self help center with videos that dont really address the concern. Everything requires a lot of effort to get setup and it seemed like every step was very cumbersome.

The engage add on was a complete waste of time and money. I created a phone number and got it set up. I asked a few people to call it to test. 50% of them their phone just hung up and did not ring, including my personal phone. I contacted them and they first just tried to say it was because it was just marked as spam. Then after telling them it was happing a lot they submitted a ticket. After mulitple attempts they never fixed the issue and tried to deny my request for a refund of engage when I was canceling. They argued with me multiple times that it was working fine despite I had multiple people who couldnt contact that number. Review collected by and hosted on G2.com.

Response from Lauren Martin of FieldPulse
Edit edit

Good Afternoon Tanner,

Thank you for sharing your feedback with us. I want to address your concerns and let you know that we are here to help and ensure you're getting the most out of our platform.

Regarding your ability to track KPIs and create customizable dashboards, I’m happy to confirm that we actually can build custom dashboards using our reporting features. You're able to set up dashboards to track key metrics like job profit, revenue per job, gross profit per job, unpaid invoices, and more. These reports are incredibly beneficial for improving your operational efficiency and accounting oversight. Dashboards can be created directly within the reporting tab, and you can also add widgets to your Pulse Dashboard to have these insights readily available.

While we do have articles available to assist you with setting those up, one of our Customer Success Specialists has also reached out to you to schedule a training call. During this call, they will walk you through best practices, show you how to set up your custom dashboards, and ensure you're leveraging the platform's reporting functions to its fullest potential.

Regarding your experience with Engage, I'm truly sorry to hear that it didn't meet your expectations. I can see that our team did approve an early removal of Engage from your contract as a result upon your request in June. We take your feedback seriously, and I want to assure you that we’ve worked hard since June to continually improve the service. Since your experience, we’ve made several key enhancements, including: Enhanced call reliability, Call blocking functionality, Network Issue Pop-Ups that alert you if there’s a problem during a call, as well as Call quality rating that is routed directly to our engineering team if needed to ensure expedited issue resolution.

These updates, and several other improvements, are available in our Help Center for your reference by going to the Product New's page - which i've linked here.

We truly value your business. Our team is always working to improve our products, and your experience has been a valuable part of that process.

If you have any further questions or need additional assistance, please don’t hesitate to reach out!

See how FieldPulse improved
amanda J.
AJ
amanda J.
Small-Business (50 or fewer emp.)
"Great systems, even better support (MADDY)"
5/5
What do you like best about FieldPulse?

It's really helped streamline everything for my company. I LOVE the support. Maddy is SO HELPFUL and so fast to respond. I HIGHLY recommend getting support. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

The only issue I’ve had is that two estimates disappeared after they were created. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse
Edit edit

Hi Amanda, we are so happy to hear that Maddy has been so helpful and we will make sure to pass along your kind words!