Customer service has been solid. Like any new product or process, there are bound to be a few bumps along the way, but our rep Maddie has been great and has walked us through the process step by step. Review collected by and hosted on G2.com.

Like with any product, as a business owner I have to consider the cost. The pricing for add-on features—features I feel should already be included in the package—is a bit too high. Review collected by and hosted on G2.com.

Field Pulse supplies us a tool to monitor our operations and collect cost information as well as sales information. Its capabilities go well beyond what I originally expected. Review collected by and hosted on G2.com.

The initial ability adapt the tools to fit our operations and trying to figure out how to refine the capabilities for our business. Review collected by and hosted on G2.com.

I like the site visits in the work orders. I also like the templates up to a point. I know that the reporting is good, but I never use this part. We have a great point of contact, Charlee, who is very helpful. Review collected by and hosted on G2.com.

It's very glitchy. It's also a pain with how it integrates to Quickbooks. Estimates, Invoices, notes, etc. will be erased at random times because of the sync. It's not as user friendly as Tinnacity and definitely not as easy to look up the forklifts. And when I ask questions to the customer support people through the button, they're kinda useless. And what is with not being able to see the typed out name of the person who signed the work order. I have to have this and it take 2-3 weeks to get this information. This seems like an easy fix, but I'm still waiting on it. Tracking the hours on the forklifts is non-existent. Keeping track of the PM's is not very robust and could be a lot better. Review collected by and hosted on G2.com.

We use it for our plumbing company to build invoices and schedule jobs. It’s easy to use, and the reps can help with any issues. Our techs can also use it on-site and out in the field. Sending invoices is simple, and estimates can be created quickly. Review collected by and hosted on G2.com.

there's nothing I really Dislike. Im pretty comfortable with it. Review collected by and hosted on G2.com.

I like being able to have a single picture of our entire business in one software. I can see our work orders, estimates, schedule, customers, communications, and reporting all in FieldPulse. I really like the 2-way sync with QuickBooks. The initial setup was fairly easy, and although there were a few hiccups, the FieldPulse customer service team is phenomenal. Charlee my Customer Success Specialist has been great helping me build the reports I need to run my business. Review collected by and hosted on G2.com.

The software has a lot of bugs. I still have an issue that hasn't been resolved in 6 months. It is adding $0.01 on some of my invoices which shows as a partial payment in our AR report. That creates more work for our team and customers sometimes get emailed saying they haven't paid their full invoice. Review collected by and hosted on G2.com.

I can easily access any date, and any order I did for a certain date. Review collected by and hosted on G2.com.

Sometimes, completed work orders, are put back, but I’m not able to start a new timesheet Review collected by and hosted on G2.com.

Rene was extremely helpful in guiding me through FieldPulse. His support made it clear how the system can be tailored to our company’s needs. Review collected by and hosted on G2.com.

All my questions were answered and it would be unfair to say that something i just simply dislike. Review collected by and hosted on G2.com.

Ease of use, the level of experienced support available. Review collected by and hosted on G2.com.

There are no downsides that I have found. Review collected by and hosted on G2.com.

The setup is highly customizable. Tech support is readily available. We use this daily M-F and we've really enjoyed working with Charlee J. when we have any issues occur! Review collected by and hosted on G2.com.

I often forget how to find what I need on a work order because it takes multiple steps to get to the right place, and it’s not always clear where to go next. There is so much the software offers, that it can get in the way. Review collected by and hosted on G2.com.

It’s color coding per status and customizable statuses Review collected by and hosted on G2.com.

It’s lack of oversight, it’s advertised as a way to keep a pulse on your business however that is done mostly through reports wich most accounting software can do that better. Review collected by and hosted on G2.com.