--- title: FieldPulse Reviews meta_title: 'FieldPulse Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 368 reviews by the users' company size, role or industry to find out how FieldPulse works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 368 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # FieldPulse Reviews **Vendor:** FieldPulse **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 368 ## About FieldPulse FieldPulse is an all-in-one business management solution specifically designed for field service teams. This software provides a comprehensive platform that assists users in managing various aspects of their operations, from scheduling and dispatching to customer relationship management (CRM) and financial documentation. By integrating essential functionalities into a single solution, FieldPulse aims to streamline workflows and enhance productivity for business owners, administrators, and technicians alike. The target audience for FieldPulse includes a diverse range of field service businesses, such as plumbing, electrical, HVAC, septic, glass repair, and garage door companies. These organizations often face challenges related to administrative tasks, team communication, and customer service. FieldPulse addresses these pain points by offering tools that simplify scheduling, manage estimates and invoices, and facilitate effective communication with customers. The software is particularly beneficial for companies seeking to improve their operational efficiency and enhance the overall customer experience. FieldPulse stands out in the market with its robust feature set, which includes not only standard field service management (FSM) capabilities but also advanced tools that cater to the needs of growing businesses. Key features such as a flat-rate pricebook, lead management, and inventory management empower users to make informed decisions and optimize their resources. Additionally, advanced reporting functionalities provide insights into business performance, enabling users to track key metrics and identify areas for improvement. The software's user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease. However, its advanced features make it suitable for companies of any size that are looking to scale their operations. FieldPulse also offers customer management tools, timesheet tracking, booking portals, and franchise management capabilities, making it a versatile solution for various business models. By consolidating these functionalities into one platform, FieldPulse helps businesses reduce administrative burdens, enhance team collaboration, and ultimately drive growth. ## FieldPulse Pros & Cons **What users like:** - Users commend the **exceptional customer support** of FieldPulse, noting quick responses and helpful assistance throughout. (51 reviews) - Users value the **ease of use** of FieldPulse, making onboarding and implementation straightforward and efficient. (47 reviews) - Users appreciate the **versatile project management features** of FieldPulse, enhancing their workflow and tracking capabilities. (30 reviews) - Users love the **intuitive scheduling feature** of FieldPulse, making job assignment and technician tracking effortless and efficient. (26 reviews) - Users value the **excellent customer service** of FieldPulse, highlighting quick responses and effective training support. (24 reviews) - Users praise the **exceptional customer support** of FieldPulse, highlighting fast, helpful responses and effective onboarding assistance. (21 reviews) - User-Friendly (21 reviews) - Invoicing (18 reviews) - Client Management (17 reviews) - Integrations (16 reviews) **What users dislike:** - Users note that FieldPulse requires **improvement in functionality** to enhance usability and streamline workflows effectively. (14 reviews) - Users find the **limited customization options** of FieldPulse challenging, affecting usability and efficiency in workflows. (13 reviews) - Users find **limited features** in FieldPulse, especially in CRM functionality and booking options, hindering their experience. (12 reviews) - Users note a **steep learning curve** with FieldPulse, requiring significant time and effort to master its robust features. (9 reviews) - Users express frustration over **update issues** , including unmet expectations for reporting features and cumbersome setup processes. (9 reviews) - Users find the **poor functionality** of FieldPulse limits its effectiveness for complex project management and integrations. (8 reviews) - Users find **customization difficulties** frustrating, especially with invoices, estimates, and limited options for personalizing features. (7 reviews) - Users find the **feature limitations** frustrating, especially with navigation and adding products to estimates. (7 reviews) - Users struggle with **integration issues** in FieldPulse, particularly needing better API access and third-party compatibility. (7 reviews) - Lack of Customization (7 reviews) ## FieldPulse Reviews ### 1. FieldPulse Unifies Scheduling, Invoicing, and Field Workflows- With Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney N. | Finance, Accounting Supervisor, and Operations Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about FieldPulse?** What I like most about FieldPulse is that it brings our operations together in one platform. We use it to manage scheduling, dispatching, estimates, invoices, customer information, and technician workflows without constantly switching between multiple systems. The mobile app makes it easier for field technicians to access job information and update work in real time, while the office has better visibility into job status and customer communication. We've also found the performance, integrations, and automation capabilities helpful as we've continued to streamline our accounting and operational processes. Overall, FieldPulse has given us a much better foundation for standardizing workflows and improving efficiency across the business, with fair prices and a seamless onboarding. The support provided by Eva Kaganovsky has exceeded our expectations and are very happy to have her alongside us. **What do you dislike about FieldPulse?** FieldPulse has improved significantly, but there are still areas where the platform could be more streamlined. Certain workflows take more clicks than they should, especially when switching between dispatching, invoicing, and reporting. The reporting tools are powerful, but building highly customized reports can be time-consuming, and I’d like to see more built-in dashboard options. There are also a few places where deeper integrations and more automation would cut down on manual work, particularly for accounting and operational reporting. That said, the company consistently releases new features and takes customer feedback seriously, so it’s clear they’re continuing to invest in making the platform better. **What problems is FieldPulse solving and how is that benefiting you?** Before implementing FieldPulse, we relied on multiple systems and manual processes to manage scheduling, dispatching, customer information, estimates, invoices, and technician communication. That created duplicate work and made it difficult to see the status of jobs in real time. FieldPulse has centralized those workflows into one platform, giving our office and field teams better visibility and improving communication. It has also helped us standardize processes, reduce manual data entry, and keep customer and job information organized, making day-to-day operations more efficient as our business continues to grow. **Official Response from Peyton Smith:** > Hey Sydney, thank you for taking the time to write such a detailed review. It is great to hear FieldPulse has brought scheduling, dispatching, and invoicing together in one place while keeping your field and office teams aligned. We are also so glad Eva has been such a great partner to your team. ### 2. Five Stars for Field Pulse! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | COO , Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about FieldPulse?** There are many features in Field Pulse that I really like, and my team finds the system easy to use. I also appreciate that they offer different ways to communicate with both customers and team members. Clear Path has been great for our company. It has helped new team members understand exactly how to move through each call, which keeps everyone consistent. I also just learned today that we have the ability to track customer assets, and that will help us stay organized when it comes to follow-up services and warranties. Customer service has been great as well. My customer success representative is Rene, and he has been amazing to work with. He responds quickly whenever I have an issue, and he always follows through on anything I request his assistance with. **What do you dislike about FieldPulse?** Reports is probably the only feature I dislike. I find it to be a little confusing for the average user. I wish there were prebuilt templates for reports. **What problems is FieldPulse solving and how is that benefiting you?** They are working on educating their clients. I really find the new Q and A valuable. I learn something new in every meeting. **Official Response from Peyton Smith:** > Hey Emily, thank you for sharing this! Really glad to hear ClearPath has been helping your new team members get up to speed and keeping everyone consistent. We'll make sure Rene sees this — happy to hear he's been taking good care of you! ### 3. FieldPulse Offers Streamlined Scheduling, Invoicing & Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | CRM/Service Dispatch/Portal Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about FieldPulse?** FieldPulse is AMAZING!! Our previous service scheduling and invoicing platform was a patchwork of separate apps under one umbrella that was incredibly cumbersome to both administrative staff and our field technicians. Not so with FieldPulse! We very quickly acclimated to the platform with the help of detailed onboarding Josh Fritz in the beginning, and then with Emily Scherer, our current Account Representative, who is nothing but a joy to work with. Her simplified explanations and responsiveness (even with my repeated questions) alone make the experience with FieldPulse a blessing. But just the sheer streamlined experience, from creating a service work order to adding customers and work scopes and creating material lists, then adding site visits - it's super easy, barely an inconvenience. The guys out in the field find it very simple to use. And the color-coding really helps too! Overall, I would recommend to any service-oriented business of any size, shape or form. Kudos to Emily and everyone at FieldPulse for offering such a great product and really delivering on customer service! **What do you dislike about FieldPulse?** Sometimes there are processes (like creating a Material List template, then having to go BACK and create the actual Material List) that feel like they could be refined or at least not seem like double work. But the caveat to that is, again, Emily's responsiveness and FP's constant innovation. **What problems is FieldPulse solving and how is that benefiting you?** Compared to what we had before, it lets us move and be as expansive as our business needs to be and doesn't limit us or slow us down. We couldn't even add photos and documents to our previous program because of the space limitation, which alone made things cumbersome. **Official Response from Peyton Smith:** > Hi Mark, it is awesome to hear that your team has hit the ground running with FieldPulse and that Josh and Emily have been able to support y'all through that process. We will make sure to pass your kind words along to them! ### 4. Smooth Onboarding and Powerful Proposals—FieldPulse Streamlined Our Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Company C. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about FieldPulse?** As the owner of Cool Air M.D. Air Conditioning & Heating, switching business software is never a small decision. After moving from FieldEdge to FieldPulse, I can honestly say the experience has been excellent. The onboarding process was smooth, and the support from Will, Austin, and Amy has been outstanding. They have been responsive, knowledgeable, and genuinely invested in helping our team succeed. What impressed me most was how quickly our office and field staff adapted to the platform. The estimate and proposal tools alone have already paid for our investment in the software. We are creating professional proposals faster, staying more organized, and managing customers, scheduling, and jobs more efficiently than before. FieldPulse has helped us streamline our operations while continuing to grow our business, and the team behind it has been great to work with every step of the way. If you're a service contractor looking for a software platform that can help organize and grow your business, I would absolutely recommend taking a serious look at FieldPulse. **What do you dislike about FieldPulse?** nothing im just typing 37 words in this box cause u make me **What problems is FieldPulse solving and how is that benefiting you?** Estimates, field training and ease of employee use and was easy to train new office staff with it **Official Response from Peyton Smith:** > Hi, thank you for taking the time to share this. Really glad to hear the onboarding went smoothly and that Will, Austin, and Amy have been there every step of the way — we'll pass this along to them. ### 5. Amazing Company for Service Industry Professionals **Rating:** 3.0/5.0 stars **Reviewed by:** Patrick C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about FieldPulse?** I recently switched from another company HouseCall Pro to FieldPulse and they are amazing. My account rep Holly is on top of her game and is always in contact with me to make sure everything is working properly and if I need anything. I highly recommend using this company as their product is very user friendly and the customer services is top notch. **What do you dislike about FieldPulse?** The only TV ing is dislike about this product is there is way to many options to do the same thing and it can be slightly confusing. Plus you have to manually send each invoice after they have paid, if you are using an outside payment processor. **What problems is FieldPulse solving and how is that benefiting you?** This is making my business run smoothly with scheduling, invoicing, and communicating with clients through phone and text, as well as email notifications. **Official Response from Peyton Smith:** > Thanks for the great review, Patrick. We’re glad to hear FieldPulse is helping your business run more smoothly with scheduling, invoicing, and communication. We appreciate your feedback about the invoice process. This kind of input helps us improve the experience for everyone. Thanks for being part of the FieldPulse family! ### 6. Incredibly Customizable, Seamless Workflows, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis F. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about FieldPulse?** It's incredibly customizable, and Maddy, our rep, has been instrumental in helping us learn new features and guiding us during the busy season. It works well, they let us know when there will be updates and maintenance, and integrates so will with our usual workflows. **What do you dislike about FieldPulse?** I only wish (and have seen momentum) for me development for the desktop features for office staff. But as I said, they are consistently making meaningful updates. **What problems is FieldPulse solving and how is that benefiting you?** Schedule. Far and above it's helped with keeping track of employees and where they are supposed to be, as well as history of work per site. **Official Response from Peyton Smith:** > Hi Dennis — thank you so much for this. Maddy is a rockstar, and we're glad she's been able to jump in and help y'all get comfortable with the platform. Wishing you a smooth rest of your busy season! ### 7. Worse Than Vaporware - It's a Vortex of Pain **Rating:** 0.5/5.0 stars **Reviewed by:** Ramsey R. | Chief Growth Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about FieldPulse?** The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. **What do you dislike about FieldPulse?** Where to start. The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers. FieldPulse is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing. Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse is supposed to solve scheduling, estimating, invoicing, and customer communication for field service businesses. In theory it covers the basics. In practice, we spent more time working around the software's bugs and limitations than actually benefiting from it. We ultimately switched to Jobber to get those same problems solved reliably. **Official Response from Peyton Smith:** > Ramsey, thank you for taking the time to share this. We’re glad to hear your account managers have been there for you and doing their best to help. We appreciate you calling out the issues you mentioned, especially around estimates and customer-facing details. Your feedback on functionality and pricing is really valuable, and we’ll make sure it’s shared with our team. ### 8. Smart Field Service Management for HVAC Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about FieldPulse?** I like FieldPulse's interface. It's easy to navigate and easy to understand. I'm still training, but I'm finding the training to go very quickly, like second nature, and I'm not having any problems finding my way around or making sense of how things connect to the next thing. It's very comprehensive. I also find it very helpful that it makes it easy to schedule and communicate with customers through the program, which is way more convenient than having to call or email separately. Additionally, we use FieldPulse with QuickBooks, and so far, it looks like it's working seamlessly. It's very easy for me to set it up with no problems at all. Working with FieldPulse representative Charlee Joyce has been a pleasure. She is patient, thorough, and very informative. She is ready to help at the drop of a dime and has been there for us while we become acclimated to the program. Thank you Charlee!! **What do you dislike about FieldPulse?** It feels extra 'steppy'compared to other programs I've used. But it's not something that can't be worked with. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse makes scheduling and communicating with customers easy, replacing the need for phone calls or emails. It's very helpful. **Official Response from Peyton Smith:** > Hi, thanks for the review. It is great to hear that Charlee has been so helpful. We'll make sure to share this with her. ### 9. Solid Customer Service and Step-by-Step Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Rogelio M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about FieldPulse?** Customer service has been solid. Like any new product or process, there are bound to be a few bumps along the way, but our rep Maddie has been great and has walked us through the process step by step. **What do you dislike about FieldPulse?** Like with any product, as a business owner I have to consider the cost. The pricing for add-on features—features I feel should already be included in the package—is a bit too high. **What problems is FieldPulse solving and how is that benefiting you?** I use it for invoicing, scheduling, managing customer information, and tracking employee timesheets. **Official Response from Peyton Smith:** > Hey Rogelio, it is great to hear that Maddie has been able to support your team as you get comfortable with the platform, and that FieldPulse is helping you handle invoicing, scheduling, customer info, and timesheets all in one place. ### 10. Field Pulse Exceeded Expectations for Monitoring Operations, Costs, and Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Mike G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about FieldPulse?** Field Pulse supplies us a tool to monitor our operations and collect cost information as well as sales information. Its capabilities go well beyond what I originally expected. **What do you dislike about FieldPulse?** The initial ability adapt the tools to fit our operations and trying to figure out how to refine the capabilities for our business. **What problems is FieldPulse solving and how is that benefiting you?** We have just started the process of taking advantage of how effective the tools can improve our business. We are saving money utilizing its ability to highlight opportunities. **Official Response from Peyton Smith:** > Hi Mike — thank you for this. Glad FieldPulse has already exceeded expectations and that the visibility into costs and operations has been useful! ### 11. FieldPulse has its ups and downs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about FieldPulse?** I like the site visits in the work orders. I also like the templates up to a point. I know that the reporting is good, but I never use this part. We have a great point of contact, Charlee, who is very helpful. **What do you dislike about FieldPulse?** It's very glitchy. It's also a pain with how it integrates to Quickbooks. Estimates, Invoices, notes, etc. will be erased at random times because of the sync. It's not as user friendly as Tinnacity and definitely not as easy to look up the forklifts. And when I ask questions to the customer support people through the button, they're kinda useless. And what is with not being able to see the typed out name of the person who signed the work order. I have to have this and it take 2-3 weeks to get this information. This seems like an easy fix, but I'm still waiting on it. Tracking the hours on the forklifts is non-existent. Keeping track of the PM's is not very robust and could be a lot better. **What problems is FieldPulse solving and how is that benefiting you?** We service forklifts and have to keep all of them straight. **Official Response from Lauren Martin:** > Thank you for the review. We are so glad to hear that Charlee has been helpful. We also appreciate you taking the time to share detailed feedback about syncing, equipment tracking, and your overall experience with the platform. Feedback like this helps us continue improving. ### 12. Emily is good, and she has helped me in tonshings integrated ap. even creating my whole price book **Rating:** 4.5/5.0 stars **Reviewed by:** Dustin L. | Manager of Downright Plumbing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about FieldPulse?** We use it for our plumbing company to build invoices and schedule jobs. It’s easy to use, and the reps can help with any issues. Our techs can also use it on-site and out in the field. Sending invoices is simple, and estimates can be created quickly. **What do you dislike about FieldPulse?** there's nothing I really Dislike. Im pretty comfortable with it. **What problems is FieldPulse solving and how is that benefiting you?** its solving my problem of keeping organized, it helps me to do better **Official Response from Peyton Smith:** > Hi Dustin, really glad FieldPulse has made invoicing, scheduling, and staying organized easier for your plumbing business. We will make sure Emily sees this. Thank you for sharing! ### 13. Comprehensive Tool with Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Shaugn L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about FieldPulse?** I like being able to have a single picture of our entire business in one software. I can see our work orders, estimates, schedule, customers, communications, and reporting all in FieldPulse. I really like the 2-way sync with QuickBooks. The initial setup was fairly easy, and although there were a few hiccups, the FieldPulse customer service team is phenomenal. Charlee my Customer Success Specialist has been great helping me build the reports I need to run my business. **What do you dislike about FieldPulse?** The software has a lot of bugs. I still have an issue that hasn't been resolved in 6 months. It is adding $0.01 on some of my invoices which shows as a partial payment in our AR report. That creates more work for our team and customers sometimes get emailed saying they haven't paid their full invoice. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse keeps everything in one place, giving me a single picture of my entire business and syncing with QuickBooks. This centralizes work orders, estimates, schedule, customers, communications, and reporting, enhancing efficiency. **Official Response from Peyton Smith:** > Shaugn, thank you for the review. We are so happy to hear you have had a positive experience with Charlee. We will make sure she sees your kind feedback. We also appreciate you sharing your experience with the invoicing error, and we will share this with our team. ### 14. Easy Access to Dates and Past Orders **Rating:** 4.5/5.0 stars **Reviewed by:** Andy R. | Service technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about FieldPulse?** I can easily access any date, and any order I did for a certain date. **What do you dislike about FieldPulse?** Sometimes, completed work orders, are put back, but I’m not able to start a new timesheet **What problems is FieldPulse solving and how is that benefiting you?** I can go back to any date of the week month for a certain work order, and keep track of time spent on a certain Work order **Official Response from Peyton Smith:** > Hey Andy, glad FieldPulse has made it easy to track down past orders and stay on top of your time. Thanks for the review. ### 15. Rene’s Support Made FieldPulse Easy to Tailor to Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Urban Tech E. | Master Licensed Electrician of NYC, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about FieldPulse?** Rene was extremely helpful in guiding me through FieldPulse. His support made it clear how the system can be tailored to our company’s needs. **What do you dislike about FieldPulse?** All my questions were answered and it would be unfair to say that something i just simply dislike. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse brings everything into one place. What I used to manage across Google Calendar, Notes, Sheets, Docs, and photo storage is now centralized and available in real time on the job site. This makes it much easier to coordinate with the team and stay organized. **Official Response from Peyton Smith:** > Thank you for the review. We’re so glad to hear Rene was able to help you get set up and show how FieldPulse can work for your business. We really appreciate you taking the time to share your experience. ### 16. Highly Customizable Setup with Responsive Tech Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan G. | Field Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about FieldPulse?** The setup is highly customizable. Tech support is readily available. We use this daily M-F and we've really enjoyed working with Charlee J. when we have any issues occur! **What do you dislike about FieldPulse?** I often forget how to find what I need on a work order because it takes multiple steps to get to the right place, and it’s not always clear where to go next. There is so much the software offers, that it can get in the way. **What problems is FieldPulse solving and how is that benefiting you?** Simplicity in scheduling multiple technicians. It has allowed us to eliminate another software because FieldPulse covers everything we need. **Official Response from Peyton Smith:** > Ethan, thank you for the review. We are glad to hear that the customization and support have been helpful for your team. We also appreciate your feedback about navigating work orders. Thank you for taking the time to share your experience! ### 17. Customizable Status Color-Coding, But Lacks True Business Oversight **Rating:** 2.0/5.0 stars **Reviewed by:** Wayne G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about FieldPulse?** It’s color coding per status and customizable statuses **What do you dislike about FieldPulse?** It’s lack of oversight, it’s advertised as a way to keep a pulse on your business however that is done mostly through reports wich most accounting software can do that better. **What problems is FieldPulse solving and how is that benefiting you?** Keep track of our crews and there paperwork. It hasn’t yet **Official Response from Peyton Smith:** > Hi Wayne, glad the color-coding and custom statuses have been working well. We appreciate your feedback on reporting and want to make sure you're getting the most out of the platform — reach out to our support team directly so they can assist you. ### 18. Accessible Software That Streamlined Our Scheduling and Team Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about FieldPulse?** I like how accessible the software is. It has made our teams’ work much more streamlined and easier to manage. **What do you dislike about FieldPulse?** I haven’t had any complaints so far. Since integrating FP into our scheduling routine, the process has felt much more streamlined, and our job scheduling is noticeably more efficient. **What problems is FieldPulse solving and how is that benefiting you?** Our team likes that everything is in order, all in one place. It has made keeping track of field tasks much more efficient. Photos, notes, addresses, contacts etc. **Official Response from Peyton Smith:** > Hey — really glad to hear your team has found everything easy to navigate and that your scheduling has gotten more efficient. ### 19. Easy to Use, Quick Implementation, and Outstanding Support from Emily Grundner **Rating:** 4.5/5.0 stars **Reviewed by:** April M. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about FieldPulse?** The Ease of using the platform is a big plus, the Customer support that I receive from Emily Grundner is one of the biggest attributes. She is friendly and always eager to assist me with all of my concerns. It was very easy to implement the program. **What do you dislike about FieldPulse?** I do not care to use the chat feature, the response time is not good ,and I do not feel like they know how to help you in all areas. **What problems is FieldPulse solving and how is that benefiting you?** We have been using Field Pulse to help us stay on top of our scheduling, the mapping feature for the jobs helps us to schedule jobs more efficiently **Official Response from Peyton Smith:** > Thank you for the review, April. We are really glad to hear FieldPulse has been easy to get up and running and that Emily has been able to support you along the way! We also appreciate your feedback around chat support. Thank you again for taking the time to share your experience. ### 20. Great Support, Good Price, and Strong Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about FieldPulse?** Support is great. Price is good. Performance is good **What do you dislike about FieldPulse?** Reports are hard to get the info i want. **What problems is FieldPulse solving and how is that benefiting you?** Keeping track of job, estimates and clients. **Official Response from Peyton Smith:** > Hi Kelly — thank you for this. Glad to hear support has been solid, and that FieldPulse is helping you stay on top of jobs and estimates. ### 21. Enhances Workflow with Ease and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about FieldPulse?** I like FieldPulse's ease of use and the responsiveness of its customer service team. It's easy to train new team members on how to use it, and it's fairly self-explanatory, especially when it comes to scheduling and inputting jobs and job costing. **What do you dislike about FieldPulse?** I do wish that when site visits are completed, I could do certain triggers without activating them for everybody. I wish I could assign them to specific people instead of everyone assigned to that job. But it's not a huge deal. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse helps with logistics, scheduling, job costing, and communication. It's easy to train new team members, and it simplifies scheduling and job input. Amy Lundberger is AWESOME, her assistance was 10/10 **Official Response from Peyton Smith:** > Hi there, really glad training new team members and job costing have been smooth. We love hearing this about Amy and will make sure to pass it along! ### 22. User-Friendly for Field and Office Teams, with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah Z. | Accounting and Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about FieldPulse?** It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialist, Emily Grundner, has been extremely helpful. We couldn't do this without her support! **What do you dislike about FieldPulse?** Overall, the filter functionality needs improvement. It doesn’t feel as effective or polished as it should be. **What problems is FieldPulse solving and how is that benefiting you?** Job costing is much easier now because our technicians have a simple app they can use in the field and keep updated. **Official Response from Peyton Smith:** > Sarah, thank you so much for the review. We are really glad to hear FieldPulse has been easy for both your field techs and office team to use. It means a lot to know Emily has made such a positive impact on your experience. We appreciate your feedback! ### 23. Don't sign the contract. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about FieldPulse?** Not much, it has some decent features but limited **What do you dislike about FieldPulse?** They haven’t provided what I would consider good customer service at all. I also haven’t received what I was expecting, yet they continue to charge me monthly under my one-year contract, even though I’m not using the software and don’t plan to. I just wish I could leave. **What problems is FieldPulse solving and how is that benefiting you?** It isnt. **Official Response from Peyton Smith:** > We are sorry to hear your experience hasn't met expectations. Please reach out to our support team and ask to be escalated to our Customer Success Manager so the right person can look into this for you. ### 24. Helpful Rep, But QuickBooks Integration issues with estimates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about FieldPulse?** Taylor is our rep, and she’s extremely helpful. She responds quickly and is always easy to work with. **What do you dislike about FieldPulse?** Field Pulse lags sometimes. They way it integrates to QuickBooks is frustrating because I can't apply a deposit to a job without converting the total estimate into a invoice. Which is frustrating because the customer does not own the total amount yet. Also the way it syncs it doesn't close the estimate in QB. **What problems is FieldPulse solving and how is that benefiting you?** Syncing my Google Calendar to the Field Pulse calendar works great. Everything connects smoothly and shows up as expected. **Official Response from Peyton Smith:** > Hi — thank you for the shoutout to Taylor, we'll make sure she sees this. The QuickBooks integration feedback is noted and we want to make sure it gets to the right person, so please reach out to our support team and we'll follow up directly. ### 25. Very Helpful Rep and Great Support Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Margaret M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about FieldPulse?** Emily Scherer is our rep and she is very helpful **What do you dislike about FieldPulse?** Doesn't text customer on additional visits only the first. Also can't text more than one person at a time. Engages constantly locks you out **What problems is FieldPulse solving and how is that benefiting you?** Help desk is getting us faster answers than a year ago- def see improvement **Official Response from Peyton Smith:** > Hi Margaret — thanks for the feedback on Engage. Really glad to hear Emily has been a good resource for your team. ### 26. Majorly Overpromised and heavily under delivered. **Rating:** 0.0/5.0 stars **Reviewed by:** Tanner D. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about FieldPulse?** No user requirement for starting out and price isnt terrible. It does the basics fairly well. The base funtions do fairly well and it allows for custom workflows which is really nice. **What do you dislike about FieldPulse?** I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and multiple emails was I told they werent possible. Which was a direct lie. Things I wanted that it couldnt do were revenue per lead run, gross profit per lead run, dash board widget for current unpaid invoices, and other KPIs as well. Support just tends to send you to a self help center with videos that dont really address the concern. Everything requires a lot of effort to get setup and it seemed like every step was very cumbersome. The engage add on was a complete waste of time and money. I created a phone number and got it set up. I asked a few people to call it to test. 50% of them their phone just hung up and did not ring, including my personal phone. I contacted them and they first just tried to say it was because it was just marked as spam. Then after telling them it was happing a lot they submitted a ticket. After mulitple attempts they never fixed the issue and tried to deny my request for a refund of engage when I was canceling. They argued with me multiple times that it was working fine despite I had multiple people who couldnt contact that number. **What problems is FieldPulse solving and how is that benefiting you?** Serves the basic role of Customer managment, estimating, and invoicing. **Official Response from Lauren Martin:** > Good Afternoon Tanner, Thank you for sharing your feedback with us. I want to address your concerns and let you know that we are here to help and ensure you're getting the most out of our platform. Regarding your ability to track KPIs and create customizable dashboards, I’m happy to confirm that we actually can build custom dashboards using our reporting features. You're able to set up dashboards to track key metrics like job profit, revenue per job, gross profit per job, unpaid invoices, and more. These reports are incredibly beneficial for improving your operational efficiency and accounting oversight. Dashboards can be created directly within the reporting tab, and you can also add widgets to your Pulse Dashboard to have these insights readily available. While we do have articles available to assist you with setting those up, one of our Customer Success Specialists has also reached out to you to schedule a training call. During this call, they will walk you through best practices, show you how to set up your custom dashboards, and ensure you're leveraging the platform's reporting functions to its fullest potential. Regarding your experience with Engage, I'm truly sorry to hear that it didn't meet your expectations. I can see that our team did approve an early removal of Engage from your contract as a result upon your request in June. We take your feedback seriously, and I want to assure you that we’ve worked hard since June to continually improve the service. Since your experience, we’ve made several key enhancements, including: Enhanced call reliability, Call blocking functionality, Network Issue Pop-Ups that alert you if there’s a problem during a call, as well as Call quality rating that is routed directly to our engineering team if needed to ensure expedited issue resolution. These updates, and several other improvements, are available in our Help Center for your reference by going to the Product New's page - which i've linked here. We truly value your business. Our team is always working to improve our products, and your experience has been a valuable part of that process. If you have any further questions or need additional assistance, please don’t hesitate to reach out! ### 27. Great systems, even better support (MADDY) **Rating:** 5.0/5.0 stars **Reviewed by:** amanda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about FieldPulse?** It's really helped streamline everything for my company. I LOVE the support. Maddy is SO HELPFUL and so fast to respond. I HIGHLY recommend getting support. **What do you dislike about FieldPulse?** The only issue I’ve had is that two estimates disappeared after they were created. **What problems is FieldPulse solving and how is that benefiting you?** It centralizes my estimates, invoices, payments, project notes, and schedule in one place. **Official Response from Peyton Smith:** > Hi Amanda, we are so happy to hear that Maddy has been so helpful and we will make sure to pass along your kind words! ### 28. Fast, Helpful Support That Makes Everything More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about FieldPulse?** The FieldPulse team has been very helpful, and they respond quickly whenever we have questions. **What do you dislike about FieldPulse?** The fast response time and having an assigned agent make everything much more efficient. **What problems is FieldPulse solving and how is that benefiting you?** Fieldpulse has streamlined my business from the first contact with the customer all the way through to the finished job. **Official Response from Peyton Smith:** > Hey, we are happy to hear our support team has been super helpful. It's great to know that FieldPulse has been able to streamline your business from start to finish. ### 29. FieldPulse For Trades **Rating:** 4.5/5.0 stars **Reviewed by:** Cathy D. | Company Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FieldPulse?** We have found FieldPulse to be great at helping us managing our jobs. We have gone from an Excel spreadsheet to using FieldPulse and it has streamlined our business. If a customer calls we can quickly bring up the job they are referring to, see the day it was done, the time, who did it and a collection of photos that have been saved. The guys on the road were hesitant at first of us introducing another thing for them to do but love the features of clicking on the address and the maps take you straight to it. Also clicking on a phone number and that dialing that contact is another time saving function they like. **What do you dislike about FieldPulse?** As our business evolves we have identified ways the system can streamline our processes further so we have contacted FieldPulse and requested these changes be looked into at the next update. The only thing we dislike is it is not tailored for a particular industry, so you really need to customize it to suit your individual business needs. **What problems is FieldPulse solving and how is that benefiting you?** Easy to look up past jobs and photos. Assists us in scheduling of jobs and workload Easy navigation Interfaces with Xero so less double handling **Official Response from Peyton Smith:** > Hello Cathy, we appreciate your feedback. We're so glad FieldPulse has helped streamline your job management and made things easier for both your office and field teams. ### 30. Very well thought out program **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Vp of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about FieldPulse?** Before FieldPulse, I was using five or six programs to keep track of all aspects of a job. Now I only need this and QuickBooks, which is just to manage our operational transactions. The customer support for onboarding was amazing. Our implementation specialist focused on the most important aspects of the program we needed to utilize to get the best use out of it. **What do you dislike about FieldPulse?** The current downsides are aspects they can improve or modify when enough users request it. For example, having the same tags across all tabs without needing to manually create tags that you want to remain consistent would be beneficial. Additionally, a desktop app would be very useful for the Engage side; if you don't have your window open, you have to locate it to answer the call. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse saves me hours of time a week and helps get rid of gaps or overlaps in our day to day operations. **Official Response from Peyton Smith:** > Rachel, we're thrilled FieldPulse has helped you save time and that our onboarding team made a strong impression. Thank you so much for the review! ### 31. Overall Review **Rating:** 3.5/5.0 stars **Reviewed by:** Cole F. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about FieldPulse?** It is a capable program that makes it much easier for a company to keep up with their day to day operations. **What do you dislike about FieldPulse?** I do not like the fact that the flat rate program must be purchased and hand built. We pay the same for a prebuilt program that has all of the data and is auto updated with current pricing and hand make our duplicate invoices in either FP or QB because of this. And it is very inefficient. Please integrate with a reputable flat rate program such as Profit Rhino or FieldEdge. If it were a true flate rate program like this so invoicing could smoothly go through the program AND automatically figure sales tax based on location of the job, my techs would stop making mistakes on taxes in the field, I wouldn't have to make every invoice twice, and efficiency would go way up. Otherwise that should just be a free add on from where I see it currently. Then we would probably use it if it were free or came with a prebuilt one with automatic pricing updates that we didn't have to stay on top of updating. We have seriously considered switching CRMs over this very issue. And we can't do that either because we will lose all of our comments and history of everything we have built inside of Fieldpulse. We love Fieldpulse! But we hate this hang up. And we have been waiting a long time for it to be the way we are needing it to work. HELP! The other complaint is I have trouble getting it to load. It is really bad when i have weak or no cell service. But even when I do sometimes it struggles to open so I can see what i need. And there have been times i just simply couldn't access it at all and had to call someone else to help that could. It is supposed to be offline compatible. But it is not. If i have no service I am not getting into the system at all. **What problems is FieldPulse solving and how is that benefiting you?** Day to day operations efficiency and a comprehensive history book. **Official Response from Peyton Smith:** > Hey Cole! Thank you for taking the time to share your thoughts with us—we always appreciate feedback like yours as it helps us improve the service we provide. Regarding your concern about the flat rate program, I understand how important it is for your team to have up-to-date pricing that integrates seamlessly into your workflow. While we do not have a profit rhino integration, we do have a couple of options that could help. You can easily update pricing within the pricebook by using the ‘by line item’ markup category, and then apply these updates through our line item import. Additionally, we partner with suppliers like Reece & Granite Group, offering real time pricing and dynamic pricing updates that can be easily added to your invoice by applying markups to help you stay current & accurately track your job profit. We recommend exploring this option, as it may be a good fit for your needs. As for the automatic tax rate feature, we do have a solution that can automatically calculate sales tax based on the address and zip code of your service location. You can enable this feature in the "Features & Plugin" tab within your company settings, which should help reduce mistakes with taxes for your techs in the field. We understand the frustration with slow loading times. Since we are an internet-based application, an unstable or weak connection can impact performance. However, we do offer an offline mode that allows you to update job notes and add pictures, which may be helpful when you're in remote areas or without service. We truly value you as a partner and encourage you to continue sharing your feedback. We are always working to improve and hope to make the experience even better for you in the future. Information on all of these features can be found within our help center at help.fieldpulse.com! Please also feel free to reach out to our support team within the chat or our support email for any questions! Cheers, FieldPulse ### 32. Field Pulse Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ron D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about FieldPulse?** Updating this review for 2025 we have used Field pulse for a year and are enjoying the software it provides us with the tools we need to run our business it has been a positive experience .There customer service is very responsive, scheduling and CRM features along with the intergrations, They provide a team for implementation and have been very responsive to oour questions we use the software daily. It is user friendly understanding the flow is a key componant for users. **What do you dislike about FieldPulse?** WE enjoy the software we learned early on to implement various parts of field pulse at different intervals to learn and get more out of the software. there is nothing I can say I dislike. They are upadating and working hard to constantly improve the software for its users **What problems is FieldPulse solving and how is that benefiting you?** scheduling, invoicing, job tracking, reporting KPI , customer service improvement, inventory control , **Official Response from Peyton Smith:** > Ron, we're glad to hear that you're enjoying our user-friendly interface. Thank you for the review! ### 33. The Ultimate Field Service Management Solution for Small Businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about FieldPulse?** My team loves FieldPulse! After a ton of research into field service management systems, I’m so happy I chose FieldPulse for my business. It has helped us streamline almost every process. FieldPulse provides us with valuable insights, especially in tracking job costs, estimate amounts, and ensuring invoices are paid on time. As a small business, it's also helpful to have visibility over all jobs at once, allowing multiple team members to collaborate without constantly needing to check in with each other for details I also can't say enough about the FieldPulse support team. They’ve been incredibly responsive and helpful, quickly addressing nearly every issue we've encountered. When we reach out to them for support, they've taken the time to teach us more about the system and explain why certain issues were happening, so we learn more about the functionality of the software. I highly recommend FieldPulse to anyone looking for a comprehensive, easy-to-use field service management solution! **What do you dislike about FieldPulse?** We have been trying to implement Fleet Tracking and there is some room for improvement. It hasn't been as easy as we would hope and the communication around resolving issues has taken longer than normal. **What problems is FieldPulse solving and how is that benefiting you?** -Streamlining Operations -Centralized Information -Job Cost and Estimating -Collaboration and Transparency **Official Response from Peyton Smith:** > Morgan, we're glad FieldPulse has helped streamline your operations! It is amazing to hear our support team has been helpful along the way! ### 34. Excellent customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Keith S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FieldPulse?** We have continuously sought to streamline our business processes, and FP has been a win-win for us. We replaced six different systems and processes with one, and we expect to save time by having a single point for data entry. The software's ease of use is exceptional, and the onboarding process is excellent. **What do you dislike about FieldPulse?** The Engage system is functional but needs improvement. It is a weak VOIP system but seems to be under continuous improvement. FP needs more substantial CRM functionality. It is lacking in email tracking, reminders are weak, and calendar integration needs improvement. It would be nice to have an easier way to suggest improvements. **What problems is FieldPulse solving and how is that benefiting you?** This is helping us streamline operations and reduce duplicate data entry, thereby reducing errors. **Official Response from Peyton Smith:** > Hi Keith, thank you for your feedback. We’re so glad to hear that FieldPulse has helped streamline your operations and reduce duplicate data entry! ### 35. A holistic solution for field service companies **Rating:** 5.0/5.0 stars **Reviewed by:** K H. | CPA, Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about FieldPulse?** I like most being able to do everything in one application. We use gps fleet tracking and onboard cameras to ensure our trucks are being driven safely and on schedule. The VOIP package among the team ensures that all incoming communicatinos are met quickly; there are no missed opportunities. The ability to email estimates, invoices, and service contracts makes the sales conversion cycle and cash cycle completely managed within the app. FP also syncs with QB Desktop and QB Online. There are so many useful tools in this system, it's tough to list them all. Customer service is great. **What do you dislike about FieldPulse?** I would like to be able to send one single email transmiaaion to multiple customers at the same time, so that the corporate clients that thrive on email chains of communication would feel better served by our business. **What problems is FieldPulse solving and how is that benefiting you?** We are a brand new construction services firm, team members are in two different metro areas. FP helps us bridge the geographical gap and work as a team from hours apart. **Official Response from Peyton Smith:** > Thanks for your feedback! We’re glad FieldPulse is providing the tools you need in one place. ### 36. Excellent Work in Progress **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi K. | Operations and Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about FieldPulse?** Scheduling of tickets (work orders) and project management are simple and easy to use. Love the ability to create templates. Google calendar linking was seamless. Customization for roles/user types. Scheduling can be done in the field. One place to organize all site information. Linking of related projects/jobs. Excellent customer service. Mobile app has almost all the capabilities of the computer version. Ability to add site visits for ongoing jobs. **What do you dislike about FieldPulse?** Does not currently support Microsoft. Google authenticator has to be turned off if you do not use their office suite of products. **What problems is FieldPulse solving and how is that benefiting you?** We were using Excel, which I love, but we could not easily track multiple site visits. Scheduling was a hassle as well because sorting was not always easy to set. This integrates all the moving pieces in a user friendly option. **Official Response from Peyton Smith:** > Heidi, thanks for sharing your experience! It’s great to hear that scheduling and project management are working well for you. ### 37. Great for keeping track of everything your service has to offer **Rating:** 4.5/5.0 stars **Reviewed by:** Alex F. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about FieldPulse?** The amount of customization you have for how you want your services to look or function is fantastic. If you do have questions the self help guides are great and the customer service of the support staff are excellent. **What do you dislike about FieldPulse?** I have been using Fieldpulse for almost 3 months now and the desktop version is fantastic I don't have any complaints other than the occasional long loading time when refreshing a service which may just be the fault of an old work computer. The Fieldpulse app could have some adjustments to the layout of the app but it also serves its purpose quite well **What problems is FieldPulse solving and how is that benefiting you?** Tracking our estimates and being able to sort them efficiently along with our install services. It has been a game changer for our office organization. **Official Response from Peyton Smith:** > Alex, thank you for the review! We're thrilled you’re enjoying the customization options and finding our support team helpful. ### 38. Game-Changer for Our Field Service Business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about FieldPulse?** We've been using FieldPulse for several months now, and it has completely transformed how we manage our field service operations. The scheduling feature is intuitive, making it easy to assign jobs and track technician availability. The mobile app works seamlessly, allowing our team to update job statuses, collect payments, and capture customer signatures on-site. One of the biggest benefits is the customization options—we were able to tailor invoices, estimates, and reports to fit our specific needs. Their customer support is top-notch, always quick to respond and resolve any issues. Compared to other platforms we've tried, FieldPulse is both affordable and packed with features. Highly recommended for any growing field service business! **What do you dislike about FieldPulse?** We had high hopes for FieldPulse, but after using it for a while, we've encountered a few frustrating issues. While the platform offers solid features like scheduling, invoicing, and GPS tracking, the user interface feels clunky and outdated. It takes more clicks than necessary to complete basic tasks, which slows down our workflow. Additionally, we've had some syncing issues between the web and mobile versions, causing discrepancies in job details and schedules. The reporting tools are lacking customization, making it difficult to extract specific data we need. Customer support is helpful, but response times can be inconsistent. Overall, FieldPulse has potential, but it still needs refinements to compete with other top-tier field service management software. **What problems is FieldPulse solving and how is that benefiting you?** Job Scheduling & Dispatching Problem: Managing multiple roofing crews and scheduling jobs efficiently can be chaotic, leading to delays and miscommunication. Benefit: FieldPulse’s intuitive scheduling system allows roofing companies to assign jobs, track team availability, and make real-time adjustments, ensuring smoother operations and fewer missed **Official Response from Peyton Smith:** > We're thrilled to hear that FieldPulse has helped transform your operations, especially with scheduling, mobile functionality, and customization options. We also appreciate your constructive feedback on the user interface. Thank you for the review! ### 39. Great digital product for our small company, but room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Missy D. | Marketing Content Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about FieldPulse?** FieldPulse has an intuitive interface and a variety of features that make managing day-to-day operations simpler. The scheduling and invoicing tools are particularly helpful for staying organized, and their customer service team is exceptional—responsive, friendly, and genuinely open to feedback. It’s clear they are actively working to improve the platform based on user input, which gives me confidence in their dedication to the product’s growth. **What do you dislike about FieldPulse?** While the platform is solid for basic needs, its project management tools leave much to be desired. Features like Gantt charts or dependencies for multi-phase projects are either missing or require too much manual adjustment. Additionally, some integrations feel limited compared to other platforms, which can make it difficult to use FieldPulse as a comprehensive solution for more complex business needs. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse is helping our plumbing company bridge the gap between our internal office team and the technicians out in the field. By centralizing communication and streamlining scheduling, it’s made it easier to ensure everyone stays on the same page. The platform has been especially helpful in establishing and improving our internal systems, which has led to better organization and efficiency across the board. Overall, FieldPulse is playing a key role in helping us build a more cohesive and well-structured workflow. **Official Response from Peyton Smith:** > Missy, we’re glad to hear that communication between your office team and technicians has improved! Thank you for your feedback! ### 40. FieldPulse is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about FieldPulse?** I like that everything we need for customer management is all in one place. It's easy to build out new customers, or add jobs and estimates to existing customers. And having Engage integrated into FieldPulse makes everything even smoother. **What do you dislike about FieldPulse?** There is very little I dislike, but one thing is the built in back button. When you hit the back button it takes you to the last screen, but it doesn't always work. If your on a job or task it won't always take you back to the customer, and you have to go to the customer menu, search for them and get back that way. It's a minor issue, and I'm sure it will be patched out or updated in some way. Other than that I have no complaints so far. **What problems is FieldPulse solving and how is that benefiting you?** We do roofing, seemless gutters, and windows. We use many apps to present a quick, but professional product to our customers. Field pulse is our hub where all of that can easily come together. The templates are a life saver and make on the spot fast estimates so much easier. It has made calculations for our gutters and roofs significantly faster. **Official Response from Peyton Smith:** > We're so glad FieldPulse is helping streamline your estimates and bring everything together in one place. We appreciate the feedback! ### 41. Feildpulse if you need customization **Rating:** 4.5/5.0 stars **Reviewed by:** Thafunki1 C. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about FieldPulse?** i like the customization of Feild pulse and that you get a real person to talk to not Ai. ina instant. **What do you dislike about FieldPulse?** I dont like that you cannot change customer numbers and that you cant add products into a job. it is hugly annoying that you cant turn the job with line items into a invoice automatically. this nees to be changed to streamlne my workflow. i also dont like all the extras you have to pay for like custom forms should be included for the price. **What problems is FieldPulse solving and how is that benefiting you?** the calander feature is the best part. and the project feature is also great. these help me stay organized. the booking portal also saved me a bunch of time **Official Response from Peyton Smith:** > Thanks for the review! We're glad features like the calendar, project management, and booking portal are saving you time and keeping you organized. We appreciate your feedback. ### 42. FieldPulse: A Game-Changer for Streamlined Operations and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Julian P. | Director of Operational Readiness, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about FieldPulse?** What I appreciate most about FieldPulse is how it simplifies our daily operations with its all in one functionality. Scheduling, dispatching, and tracking jobs are very easy to do, and having real-time updates keeps our entire team in the loop, whether they're in the office or the field. The integration with SMS and communication tools is extremely useful, helping us stay connected with customers and team members, which has brought down the amount of errors and improved our overall responsiveness. FieldPulse also very user friendly. Training new team members has been very smooth, with a short learning curve, which saves us a lot of time and money. Implementation was quick and didn’t break our existing workflows much. The support team deserves a special mention: They were responsive and helpful during the setup process, answering our questions and resolving any issues right away. Even now, they continue to provide excellent support whenever we need it. FieldPulse became a key part of our business and it is all thanks to its ease of use, great features, and dependable customer support. **What do you dislike about FieldPulse?** One thing I’d like to see improved is the occasional lag when syncing data across devices. While it’s not a major issue, it can cause minor delays in real-time updates, which is something we rely on heavily. The mobile app is generally solid, but I think it could be better with more customization options to better align with our specific workflows. These are actually minor points, but fixing them would definitely take usability and efficiency to the next level. Although I have to say that they're constantly working with us to improve their platform and make sure we are happy with their service. **What problems is FieldPulse solving and how is that benefiting you?** FieldPulse helped us solve issues with scheduling, communication, and tracking. Realtime updates and task management cut down errors and improved job completion times. The SMS integration makes customer communication easier. Overall, it’s saving us time, improving productivity, and helping us work more efficiently. **Official Response from Peyton Smith:** > Hi Julian, thank you so much for taking the time to leave a review! We're thrilled to hear that FieldPulse has become a key part of your operations. ### 43. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Emily H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about FieldPulse?** FieldPulse is very end user friendly for both our techs and admins. **What do you dislike about FieldPulse?** We are still quite new users with FieldPulse and nothing bad really sticks out at all, which is a great thing. We use tags as an internal review process to know when the next step of closing a job needs to happen and right now I can't find an easy view or notification to set up to trigger the next person in the step. Something I know I can reach out via the chat feature, though. **What problems is FieldPulse solving and how is that benefiting you?** Getting answers to questions quickly is huge. Our old software customer service experience was very much lacking in this area. FieldPUlse offers a robust knowlege base whether that's from tutorials, self help and our access to our customer success manager. Even if it''s something FieldPulse currently does not do, at least we have that answer ASAP. FieldPulse is also much better at speaking with QuickBooks so that we have a one stop shop for our financial picture. **Official Response from Peyton Smith:** > Emily, thank you for sharing your experience! We're thrilled to hear that our integration with QuickBooks has made a positive impact on your business. ### 44. FieldPulse saves time and money for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Dena G. | Director of Operations/Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about FieldPulse?** It is amazing to create a service and utilize that for invoicing. Onboarding process was very thorough, we had to port over all of our previous invoice history with clients and FieldPulse assisted us with that portion very well. It is easy to see where your technicians are at any given time and Engage makes contacting and updating customers very easy! Our technicians love the app and mapping features and we appreciate all of the great support we have received from our onbiarding team and customer service. **What do you dislike about FieldPulse?** I wouldl like it if Azuga would clock in technicians when they arrive at a job automatically, instead of the technicians having to do it manually. I do feel that Engage is not as easy to set up with call forwarding and allowing 30 seconds of ringing between forwarding calls is way too long for customers. I would like to have the calls forward after the 3rd or 4th ring as we always answer by the second ring. I just had a customer hang up before it forwarded a call to me from my employees line as the time was too long in between. **What problems is FieldPulse solving and how is that benefiting you?** It is solving our shared Google Calendar issue, maps can be attached more easily to FieldPulse. It has streamlined our process from start to finish. **Official Response from Peyton Smith:** > Dena, thanks for your feedback. We’re glad to hear that FieldPulse has streamlined your invoicing, scheduling, and technician tracking! ### 45. Easy to use. Some features could use some improving. **Rating:** 4.0/5.0 stars **Reviewed by:** Devyn D. | Sales and Installation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about FieldPulse?** I like that everything is all in one place. I like the call recording and the texting. I like how the profile info come up when a call is in place. **What do you dislike about FieldPulse?** Email chain could be easier to use. It was really nice in our zendesk app. I don't like how we have to chase down the emails. Geofencing would be nice as well. **What problems is FieldPulse solving and how is that benefiting you?** Everything is in 1 place. It saves time with not having multiple windows open at 1 time. **Official Response from Peyton Smith:** > Hey Devyn, thanks for the review! Great to hear FieldPulse is helping streamline your work. We appreciate the feedback. ### 46. New to the platform but have yet to be disapointed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about FieldPulse?** I switched over from Jobber. I am new to the platform but so far the quickbooks sync seems to be working as needed. The quality of the estimate portion of the program allows me to put a better package together to allow the customer to make an informed decision. It is also a time saver in the field for the techs to invoice. The customer service has been great so far, **What do you dislike about FieldPulse?** As I am new to the program there is so many things to figure out it gets kind of daunting. Some options aren't a good fit for our workflow so they get in the way. I think with time and experience my opinion will change. **What problems is FieldPulse solving and how is that benefiting you?** Steamlining the accounting portion, speeding up the invoice process, better job accountabilty. **Official Response from Peyton Smith:** > Thanks for the review! We’re glad to hear the QuickBooks sync, estimates, and invoicing are already making a difference for your team. We are here to help as you get more familiar with the platform! ### 47. Over-all experience with Fieldpulse has been great! It's user-friendly and has excellent support! **Rating:** 5.0/5.0 stars **Reviewed by:** Giselle O. | Frontline Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about FieldPulse?** I love how Engage allows me to communicate with customers and download it as an app. I also like how I communicate with team members by just tagging them and would no longer need to send them the details outside of Fieldpulse! Customer Service is excellent! I have suggested a feature they can add in Engage and quickly they got it already in the works! Can't wait to get it implemented! **What do you dislike about FieldPulse?** The only thing I can say that I don't like about Fieldpulse is the comments section- too small for me to read! - but not an issue! **What problems is FieldPulse solving and how is that benefiting you?** I am getting my answers from their customer support, they are really a great! We are new to this program and this had helped us with report tracking - plus it's user-friendly! **Official Response from Peyton Smith:** > Giselle, we’re thrilled to hear that FieldPulse and Engage are making communication easier for you! We appreciate your feedback! ### 48. We experienced an increase in revenue by improving efficiency utilizing FieldPulse. **Rating:** 5.0/5.0 stars **Reviewed by:** Christy P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about FieldPulse?** It provides you with a platform to manage your customers, jobs, scheduling, billing, filing documentation and timesheets while also providing the ability to create your own workflows that suit your line of business. This software was easy to learn and work with. Our workforce was up and running within 2 weeks of rollout. **What do you dislike about FieldPulse?** The ACH payments have a 5-7 business day delay. However, I was working with their finance department who was currently working and testing new banks with hope to change banks and change this to a 3-4 day turn around. I removed the ability to pay ACH and I have not had any compliments about CC only payment option. **What problems is FieldPulse solving and how is that benefiting you?** We are an Electrical company that was utilizing folders, paper receipts and outlook calendar. It has transformed our business 100% for tracking job management, organized our tech's (team of 6) as to where the are suppose to be day to day, keeping their notes and materials list in the electronic job. When a job is complete; we created a ready to invoice status grouping together all of our job completion getting our bills out the door and paid in a quick turn around. We have SO much good to say about this software it is life changing! **Official Response from Peyton Smith:** > Christy, we’re thrilled to hear how FieldPulse has transformed your business! We appreciate your feedback! ### 49. Incredibly helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Brody B. | Owner/ Master Plumber, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about FieldPulse?** It helps me be as efficiant as possible, and any time I have questions or concerns i get responses quickly. It Keeps all of my customers organized with all of their information for potential warranty issues, and allows us to keep notes on customers to help assist them to the best of our abilities on any future service calls. **What do you dislike about FieldPulse?** The two things I currently would like to see improved with fieldpulse are. First the amount of availible for use in offline mode, much of my service area is remote with no cell serivce and creating invoices, estimate or even accessing the pricebook is not possible while at these locations. Second is the search optimization in the items list, if the item isnt typed in exactly as it was when uploaded into the system it will not find the item and will automatically prompt to create a new item. **What problems is FieldPulse solving and how is that benefiting you?** It Consolidates all of the billing, scheduling and customer inforamtion into one easy to use app **Official Response from Peyton Smith:** > Brody, we’re glad FieldPulse is helping you stay efficient and organized! Your feedback is valuable—thank you for sharing your experience. ### 50. Many features, great services, willing to adapt **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2024 **What do you like best about FieldPulse?** Loves: -Versatility -User friendly without being cluttered -Customer facing also user friendly -Modern -Great service (shoutout to Troy in sales, Keaton in onboarding, and Andrew in support!) **What do you dislike about FieldPulse?** -Text recieving option would be nice (IE "Text 1 to confirm, text 9 to cancel") -Itemized discounts for specific groupings rather than a whole dollar or percentage off of the invoice -You can't produce a Total product price and Total sevice price when running an Invoice report, only a Work Order report -The message default is the same for when an invoice gets sent out versus a payment receipt, there's no option to create a seperate template -I cant edit the Invoice to display the work order date only, it's only "Date and Time" **What problems is FieldPulse solving and how is that benefiting you?** Organization, timeliness, going paperless - all of it is being completed! Customer communication is a bonus with the quick invoicing ability (especailly by text if needed) **Official Response from Peyton Smith:** > Madeleine, we appreciate your feedback and are glad you’re enjoying the ease of use. It’s great to hear that Troy, Keaton, and Andrew have been helpful! ## FieldPulse Discussions - [What is FieldPulse used for?](https://www.g2.com/discussions/what-is-fieldpulse-used-for) - 2 comments - [View FieldPulse pricing details and edition comparison](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+01%3A07%3A05+-0500&secure%5Bsession_id%5D=c31db307-d4ca-4500-b4e8-dc713cbf9dfa&secure%5Btoken%5D=15eea113cf5050ae2f13b3642a7c4b909c19e3a7b70cee0a61708d725fbbb4f2&format=llm_user) ## FieldPulse Integrations - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [Google Calendar for Confluence](https://www.g2.com/products/google-calendar-for-confluence/reviews) - [Marketing 360](https://www.g2.com/products/madwire-marketing-360/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Qbo](https://www.g2.com/products/qbo/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## FieldPulse Features **Operations** - Roofing Design - Roofing Estimating - Business Operations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Resource Management** - Supply Management - Field Service Management - Contractor Management **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top FieldPulse Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews)