FieldEdge Pros and Cons

Scheduling is pretty easy and they do have an okay training program Review collected by and hosted on G2.com.

Everything is an additonal charge. The training you pay for is not the greatest. The support staff is difficult to deal with . They expect you to know everthing an act like you are putting them off if you don't understand how something works. It says it intergrates with QB but it is a very difficult process. You basically have to learn two programs that don't really like each other so it makes your life difficult. I highly recommend to do a lot of research before you decide to go with this company. Review collected by and hosted on G2.com.

Storing equipment information and adding site photos. Review collected by and hosted on G2.com.

Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house benefits Review collected by and hosted on G2.com.

The company and I love Field Edge and how simple and quick we learned to use it. Field Edge is used on a daily basis from the office staff to the Technicians out in the field. The intergration from QuickBooks to Field Edge was simple and fast. I use Field Edge daily for dispatching, invoicing adding parts to the inventory and sending invoices and quotes to customers. Online customer support is great and respond almost instantly. Review collected by and hosted on G2.com.

What I can say is I wish Field Edge would not revert any invoices after hitting save. Review collected by and hosted on G2.com.

FieldEdge's Service Management software is user friendly and very efficient. Review collected by and hosted on G2.com.

To be honest, there's nothing I dislike about FieldEdge. Review collected by and hosted on G2.com.

The reports in the dashboard are great, there are a few minor issues we have with the reporting, but out of the other CRM's we have used in the past, this has been the far superior one. Customer support is excellent and always there if there is an instance that an issue arises or just general questions. Communication with FieldEdge and QuickBooks is one of the main reasons we went with FieldEdge. Creating work orders and dispatching is very user-friendly and straightforward to learn with minimal training needed. Review collected by and hosted on G2.com.

The mobile portion of FieldEdge is good for our field techs to use but lacks in ease of use for work orders and creating new work orders. There is really no way to look at a previous work order history, or view work orders completed that day on the mobile platform. Review collected by and hosted on G2.com.

FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.

The support and training is outstanding above all. Review collected by and hosted on G2.com.

This may be exclusive to us, but our sales process has a few hiccups in the way the software works. We've been able to work around it, but that's it.

Another pro, they're great at fixing or modifying the software. In the last year, there have been multiple updates to make the process better. Review collected by and hosted on G2.com.

Communication with Technical Support, Affordable pricing for upsells, and basic FE. I'm using most of the tools they have, and I can tell they are growing day after day. Lyuda Rogers is great with communication and very helpful. She makes my experience with FE a lot easier. Review collected by and hosted on G2.com.

Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it too very much. I hope this will be fixed sooner than later. Review collected by and hosted on G2.com.

Our Customer Success Manager Kevin has made our experience a smooth one. We have had some bumps in the road, technically, and Kevin always gets us through it. His knowledge in both Field Edge and Quickbooks has been the difference between total panic and calm fixes. Our Initial contact with Field Edge was also positive; due to our sales contact Wesley, he was also a huge reason we signed on to Field Edge. Review collected by and hosted on G2.com.

There are a few technical things that would make our day-to-day easier; a way to organize the timeline info, maybe folders, gets pretty long for techs when they need to look back, also a month view of dispatch board—things of that nature. I am hoping they will be in the future enhancements :) Review collected by and hosted on G2.com.

i LOVE THE FACT THAT SUPPORT IS ALWAYS THEER TO HELP US. OUR INSIDE REPS (KYRA) AN AMAZING AND REPLIES TO EMAILS OR CONCERNS IN A TIMELY MANNER. Review collected by and hosted on G2.com.

THE ONLY THING I DISLIKE IS AT TIMES ITS VERY SLOW, IT TAKES ALONG TIME TO GO FROM WINDOW TO WINDOW. Review collected by and hosted on G2.com.

The price is slightly lower than Service Titan, but it isn't worth it trust me. Review collected by and hosted on G2.com.

First, we paid our onboarding fees and sent over our information. Then we heard nothing for a month. It turns out our onboarding rep had quit and no one picked up his clients. Then our new onboarding rep started making promises. They would get us all the customer info we required from Service Titan (They didn't) We would get a training call each week and be up and running in about a month. (try three months, and the call per week didn't happen either) Then finally, when I was fed up and decided to cancel, I was told I would receive a full refund. Then they sent me an email that they would keep my $1500 onboarding fees. So what do I have for three months of giving them chance after chance? My company was robbed. Review collected by and hosted on G2.com.