82 FieldEdge Reviews
Overall Review Sentiment for FieldEdge
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The idea behind the actual setup to hold information is there, but that’s about it Review collected by and hosted on G2.com.
Everything else. It’s slow, it crashes, it freezes, it deletes information, it works half the time, customer support fixes the issue for 5 minutes and then it’s back, OR they can’t fix the issue at all and tell you it is what it is and to deal with it. Review collected by and hosted on G2.com.
Low cost option for small business. We used it for a number of years and it served our business well. Review collected by and hosted on G2.com.
No cloud based option. The housekeeping cleaning requirement is a major hassle. Review collected by and hosted on G2.com.
Price. Wintac is a lot less then the major competitors on the market. Review collected by and hosted on G2.com.
Wintac does not have a good cloud based option. Also “housekeeping” is a nightmare in a big office. Review collected by and hosted on G2.com.
The dispatch board is easy to navigate for the dispatchers. Pulling reports has become easier and helps out in letting our technicians know where they are from a revenue standpoint each week. Review collected by and hosted on G2.com.
The inability to delete equipment completely out of the customers account. It will mark it inactive but will still be listed on the equipment. Review collected by and hosted on G2.com.
This was great for me (receptionist) and our plumbers because the plumbers could use Fieldedge on their phone while I was on the computer and we could see what everyone was up to. Review collected by and hosted on G2.com.
Makes you get a lot of information from customer (email, where they heard about our business) which some customers didn't want to answer Review collected by and hosted on G2.com.
I like the dispatching best. It is simple and clear. Another feature that has saved time and energy is the agreement reminders for customers Review collected by and hosted on G2.com.
I do not like that the create work order option on the dispatch board does not show the one click scheduling for their agreement. This would be helpful to quickly tell a customer on the phone that they are due. Review collected by and hosted on G2.com.
The App is easy to use to some level, For the technicians, it is easy to find items and they can even see the picture of the items.
Techs can add pictures from the field and attach it to the customer's profile.
Incoming calls, we can see the existing customer information before we answer the call. Review collected by and hosted on G2.com.
VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task.
Software updates
When Field Edge is trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down:
Good morning you start your day.
* No incoming calls (your phone line are integrated with the software), no new customers
* Your technicians are at the office (12 of them) and have no idea where do they need to go
* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down.
* Now you are sitting around (18 people) and have no idea what to do
UPDATE 9/14/18
The downtime was one full day that cost my company a fortune.
Regardless of the downtime, I find the software premature and have a lot to improve BEFORE they charge the premium.
The tech support will answer the phone call only when they are not too busy. Review collected by and hosted on G2.com.
Ease of use, how much you can do, and intergrates with quickbooks Review collected by and hosted on G2.com.
Help center can be more like google. However, it does show you and answer questions Review collected by and hosted on G2.com.
Wintac does a great job with keeping all of our customers information in one place and organized. Reports are great, I have so much information at the click of a few buttons. Review collected by and hosted on G2.com.
We would like if there was a cloud based system for our service guys in the field. Our service guys don't like the portal - it leaves much to be desired and isn't really user friendly and is hard to log into. Review collected by and hosted on G2.com.
