82 FieldEdge Reviews
Overall Review Sentiment for FieldEdge
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Money! Safes this company A Lot of Money. No more waste, no paper, ink, toner waste. Time, Saves so much time and we all know Time is Money. Review collected by and hosted on G2.com.
Nothing now. in the beginning we had a few glitches, because we were all just working the system our way.
make Sure your training is done in groups, and don't have anyone using it until they are trained. Review collected by and hosted on G2.com.
Their customer service and having our own account manager is helping us fully utilize Field Edge. Anytime we have a question or not sure where something is in the software, we often have a solution the same day....if not in just a couple of hours. I also appreciate that they are constantly upgrading and adding new features that are being requested from customers. Review collected by and hosted on G2.com.
While I love that the software is cloud based and that we can access it from anywhere, I also don't love that it is cloud based. I say that as in technology is technology and will always have hiccups. When cloud based software has an issue, you can be without access to your data. However, Field Edge has implemented a solution so that you can always see your data should something out of the ordinary occur. I am also not a huge fan of working in Field Edge and QuickBooks. The benefits outweigh the inconvenience and is growing on me. Review collected by and hosted on G2.com.
The friendly and helpful support staff.
The "user-friendly" software.
The timesaving and very helpful easily prepared reports. Review collected by and hosted on G2.com.
No complaints at this time. My only complaint is that we did not make the decision of FieldEdge sooner. Review collected by and hosted on G2.com.
It's easy to dispatch. It's easy to set up new customers. Review collected by and hosted on G2.com.
There are a lot of problems with posting invoices to quick books, we get a lot of errors. We have to contact support to have it fixed. It's difficult to invoice, there are a lot of steps and it's not efficient at all. It's hard to keep track of jobs that have been placed on pending for any reason, they don't carry over. They stay on that date and there's no way to keep track of them unless you go back to each day. Review collected by and hosted on G2.com.
The things i like the most are the super friendly employees as well as always being able to get in touch with someone when you have a question! Review collected by and hosted on G2.com.
That you cant delete anything.. only downside Review collected by and hosted on G2.com.
Able to create multiple job sites, able to invoice and accept payments on one site, able to pay vendors. Easy to access customer information from multiple places Review collected by and hosted on G2.com.
No way to set up timed alerts on customer based data, unable to save views when looking at different customer information Review collected by and hosted on G2.com.
The customer support is always quick, efficient, and friendly! They always get you back to calm while they solve your issue, it's amazing. Review collected by and hosted on G2.com.
When scrolling through multiple items, the load time can be a bit slow. Review collected by and hosted on G2.com.
The best part for me is have Megan Hardt as our CSM. She gets back with me in a timely manner. She explains things that I can understand. She takes the time to walk me through things and even shows me the correct way of doing things. I can say enough about her and sure don't want to lose her as our CSM Review collected by and hosted on G2.com.
I do not like the the help center as they do not try to understand what or how Gammon Corp is using FieldEdge. Review collected by and hosted on G2.com.
I love the phone call integration and easy to use scheduling and dispatching. The entire interface is easy to use and the instant quickbooks syncing is a MUST HAVE! The customer service is great as well. For a feature packed office management service, FieldEdge really can't be beat. Review collected by and hosted on G2.com.
This service is a little pricey, but you really do get what you pay for. Review collected by and hosted on G2.com.
FieldEdge has been very beneficial from a scheduling perspective and ease of use perspective. It provides a great outlook and snapshot as to how your business is doing. Megan Hardt has been amazing to work with. Review collected by and hosted on G2.com.
Being in Canada a lot of the functionality still doesn't exist for us. Review collected by and hosted on G2.com.
