FieldEdge Pros and Cons

Fieldedge , has drastically changed our company and has helped us streamline our process to become more efficient. The seamless integration and purchase order aspect of the software has been great for parts management.

Overall we have had a great experience with Fieldedge software. Review collected by and hosted on G2.com.

Navigation call progression is difficult at the beginning to understand but after time it all works pretty well. Review collected by and hosted on G2.com.

We have been with Field Edge since Aug of 2018. We had a rocky start to the onboarding process. It is gradually getting much better since we have gotten Megan Hardt as our customer service rep. She is wonderful. Always ready to help and show you what is needed and how to do it. Review collected by and hosted on G2.com.

The onboarding process was dreadful. Especially coming from an all inclusive program that had dispatching, invoicing and accounting. That was not at all taken into account with the training schedule or onboarding plan. Review collected by and hosted on G2.com.

Our customer service rep Alyson Nicley is always on top of any concerns and gets us in touch with the right people when it comes down to something she can't handle herself. She is on tap when we need her and is truly all you can ask for in a customer service rep. Review collected by and hosted on G2.com.

Really, the people are great, and the software is awesome. There is not much we dislike, but we feel like we need to mention the sporadic outages. There has not been an outage for a while now, so fingers crossed that issue has been addressed. Review collected by and hosted on G2.com.

With FieldEdge everything is now in one place. We can see our tech's as they move through the day, see in real-time what calls they have completed and what has been paid. I love that FieldEdge is constantly updating to meet the needs of customers. Review collected by and hosted on G2.com.

Seems to be a lot of glitches and it's to many steps to schedule a customer, it adds to a customers hold time as we schedule the customer before them. I also hate the fact that I can't change a priority flag on completed WO's. Review collected by and hosted on G2.com.

Their client administration and having our very own record administrator is helping us completely use Field Edge. Whenever we have an inquiry or not certain where something is in the product, we frequently have an answer the equivalent day....if not in only a few hours. I additionally welcome that they are continually updating and including new highlights that are being mentioned from clients. Review collected by and hosted on G2.com.

it's an incredible program, Honestly, I can't consider much I don't care for about Adobe Analytics. Review collected by and hosted on G2.com.

I enjoy the streamlined view of our dispatch board. It is clear and concise. Review collected by and hosted on G2.com.

The manner in which multiple technicians on the same work order are handled within the program can be a challenge. Review collected by and hosted on G2.com.

Great workshop where professionals from similar disciplines can come together in order to maximize profitability with a workshop containing a well timed mixture of lecture, discussion, and examples. Review collected by and hosted on G2.com.

Seminar is a two day event, and while very worthwhile, is a tad pricey and involves an overnight hotel stay Review collected by and hosted on G2.com.

The ease in managing schedules, updating appointments, reports, etc. Review collected by and hosted on G2.com.

I wish there was an option on the main dashboard to separate by sales, service, etc. so we could see accurate numbers for just those groups Review collected by and hosted on G2.com.

Appointment Scheduling is quick & easy. Viewing outstanding invoices are also quick & easy. Review collected by and hosted on G2.com.

I would like to have the appointment screen break down a monthly viewing option for each technician. Also when scheduling an appointment it would be nice to have the 2nd screen (priority screen) to be condensed into the work order notes screen (it may shorten our wait time with customers). Review collected by and hosted on G2.com.

Very willing to listen to our concerns and find solutions

willing to adapt product to our specific needs

Field operation is much easier than other products we have seen Review collected by and hosted on G2.com.

the mis use of the term "work order"

Need to have a comments section next to work orders to help identify them

Navigation can be touch. Review collected by and hosted on G2.com.