FieldEdge Pros and Cons

I have appreciated the quick responses and the training. I also appreciate the willingness to listen to our needs and come up with ways to use the software accordingly. I like that changes are driven by the ideas portal and that we have a platform to explain our needs. We also appreciate having a designated onboarding specialist that has been checking in with us weekly and working with the development team to try to work on anything we need. We also appreciate the Quickbooks integration and the ability to post timehseets from the software. Review collected by and hosted on G2.com.

I would appreciate more user directed reporting and custom email templates (reminders, paid receipts, different agreement reminders, etc) It would be great to sort things by department vs employees. I think more detailed how to videos or step by step instructions would be great in the future. Review collected by and hosted on G2.com.

For us, the functionality of FieldEdge to decent and contains enough features to be considered useful. Review collected by and hosted on G2.com.

The onboarding process does take a tremendous amount of time and resources. This was more than what we ever had anticipated or had explained to us during the sales presentation. You just need to be ready for it. The robo-call voice is far-below any automated voice that seems to exist in today's world. Very weak! Review collected by and hosted on G2.com.

I really like that Fieldedge is able to combine all of our needs into one website. We are able to schedule, keep track of income from jobs, parts, customers, reports and so much more all from the same place! I also like how secure the site is, we have never encountered a problem with our security. Review collected by and hosted on G2.com.

We often have glitches in the system that cause us to lose what we were working on at a given time as well as had the site run very slowly on some days. When inputting or editing parts or customers some days the site can get very slow and often time out while in the middle of a task despite having very high speed wi-fi. Some conference calls do not resolve all problems that need to be solved. Review collected by and hosted on G2.com.

Having software that truly integrates with Quickbooks, and allows you to send invoices directly from the field is amazing! We are able to take payments in the field, and email the client an invoice at the time of service. My Techs have access to customer history while on site, which can help immensely in answering customer questions and concerns. This has been a great change! Review collected by and hosted on G2.com.

we've run into very few problems that haven't been easily solved, with a phone call or the online help tab. I would say that there have been a few glitches in our transition, but nothing that we haven't been able to overcome. Review collected by and hosted on G2.com.

I love the way FieldEdge continues to grow and evolve, always looking to change and grow with their clientele. We love the fact that they value feedback from the clients and work diligently to implement client ideas and suggestions for product improvement. Review collected by and hosted on G2.com.

Nothing really at this time. I would love to see more in-depth reporting for KPI practices but I believe they are already working on this area. Review collected by and hosted on G2.com.

Wintac is a simple software once you get to know it and are able to use it. If you know how to use Wintac it is fast and reliable. It is very visual pleasing because the display is displayed amazingly. It helps handle what I need to, and I like trying programs that helps with what I need help with. Review collected by and hosted on G2.com.

If you haven't used Wintac before then it's not easy to learn especially where it is very complicated if you don't know the different screens and what they mean. Software sometimes crashes while using it. Review collected by and hosted on G2.com.

FieldEdge has completely changed the game for us. We are now able to dispatch more efficiently-thus increasing profit. We were using a very antiquated program, paper invoicing-lots of double entry. FieldEdge is continually updating based on it's users recommendations. Great customer service and the best support staff ever out there! Review collected by and hosted on G2.com.

Can't really say there is anything I dislike about FieldEdge. I wish I had more time to fully utilize everything it has to offer! Review collected by and hosted on G2.com.

It is so nice to be able to access Field Edge from anywhere. I really appreciate the fact that I can pull up the schedule no matter where I am.

One of the best features by far is the service that I have received from Field Edge. I was given a customer success manager when I started with Field Edge. Juliun has been exceptional. He is my go to guy if I ever need anything or have a concern. It's always frustrating when you start with a new company and new software. The customer support through chat or a phone call is always very fast. If someone does not know the answer, they will reach out to someone who may know more than them. If I need help implementing something new into the program that is more time consuming, I always reach out to Juliun. He has been able to help me customize the program to work for my company. He is very patient and I feel like we have become great friends. I wish that everyone could be as responsive as he is. It's nice to know that I have one person to go to if I need anything. It's so frustrating when you have to explain your problem or question to a different person every time. Juliun helps me sort through these issues until they are taken care of. Switching from my last program has been made so much easier due to my customer success manager. Review collected by and hosted on G2.com.

The one thing that I dislike about the cloud service from Field Edge that it is not as fast as a non-cloud service. Review collected by and hosted on G2.com.

Quite honestly it came down to Juliun. I used to work with Service Titan (over engineered and $$) and had a pretty good understanding of these types of platforms. The company I acquired was using Fieldedge, however they only implemented a few modules, so I believe I need to be treated like a new customer and be onboarded. At first, I couldn't get anywhere until Juliun got involved- hes a game changer! Review collected by and hosted on G2.com.

At first, wasn't sure the company was listening to my concerns or not. Honestly, I almost walked away. One person changed all that by their actions. Futhermore, their technology staff really engaged (thanks Matt) and got me a better place. My only challenge with Field Edge today is having an OPEN SOURCE API that allows my callcenter to connect directly into Fieldedge to process my work. I do know Fieldedge is working on a solution Review collected by and hosted on G2.com.

FieldEdge has transformed our service business from an inefficient organization that relied too much on paper and accepted too many mistakes to a company that is more informed, more connected, and is able to service our customers faster than ever before. Review collected by and hosted on G2.com.

The only negative is accepting that FieldEdge cannot realistically provide a solution for every product request. This is the reality of any software provider, and the only alternative is designing, building, and managing your own custom solution, which is expensive, demanding, and never complete. Review collected by and hosted on G2.com.