FieldEdge Pros and Cons

I like how easy the program is to use to track each technician and there time on the job site. Review collected by and hosted on G2.com.

I wish that in our area it would have better service coverage. Review collected by and hosted on G2.com.

FieldEdge has the best Customer Service! They always listen to my Feedback and ideas I may have. Grace is the best! Review collected by and hosted on G2.com.

Quickbooks get pissed off with FieldEdge sometimes and OT does not push over to QB. They are working on that for me. Review collected by and hosted on G2.com.

I love the how easy it is to navigate in FieldEdge. The different colors to represent different projects make it easy to visually see where all your employees are at and how there projects are going. Review collected by and hosted on G2.com.

My least favorite thing about FieldEdge is how long it takes the Dispatch board to update. We are constantly refreshing our computer to get the most accurate and up to date information Review collected by and hosted on G2.com.

I can reach out to them through the chat. they quickly respond to any of my issues. Review collected by and hosted on G2.com.

I feel they should allow the system to have static crews for each day. Are jobs are always changing and we might have guys change one day to the next. this does not allow us to keep up with who worked with who. Review collected by and hosted on G2.com.

The ease of use and the detail of information you get! Review collected by and hosted on G2.com.

Not much to dislike! I would like to see the dispatcher able to use a browser on their phone to be able to create work orders and assign jobs from their mobile instead of having to use a computer! Review collected by and hosted on G2.com.

When I have any issue the FE Team is very quick to respond with solutions and suggestions - Review collected by and hosted on G2.com.

I can only say there is still so much to learn about FieldEdge Review collected by and hosted on G2.com.

The system is extremely easy to navigate Review collected by and hosted on G2.com.

Our only hope is for the ability to manage inventory to be added soon Review collected by and hosted on G2.com.

I am a little bias, per my personal job title, however I feel the best part of FieldEdge is their Customer Service. I LOVE that i have the ability to Chat with my own little "Team" and that I don't have to call and wait and be on hold for long periods of time. They are always so friendly, and often hilarious--lifting my sprirts with whatever may be my issue. Our Customer Service Specialist Grace is incredible. She is so kind and SO easy to talk to.....it makes it so nice knowing that we have a specific person to assist us if we ever need anything. Review collected by and hosted on G2.com.

I often feel that there are too many options to go through to get to where I need to be. It can be difficult to train someone on the program due to the lengthy navagation time.

I think the thing I get the most frustrated is the inability to backdate completed calls. We find the need to do this often, for a plethora of reasons. Due to the fact that you can't back date, our weekly numbers are often skewed and incorrect.

In addition, running reports is extremely difficult for us. We are not able to print them, so we have to take the next step and download them to an excel spreadsheet that we have to alter to show information correctly. The screen at the bottom scrolls and will not print properly. Review collected by and hosted on G2.com.

FieldEdge is very customer friendly; the system is easy to use and simple to learn. The help center offers multiple videos and walk through tutorials. The support staff assisting online are highly responsive and friendly. On top of being highly responsive and a pleasure to speak with, they are thorough. I was experiencing technical difficulties with a few walk throughs and reached out to a representative online. The representative was able to troubleshoot the issue with me, unfortunately it did not resolve the issue. The representative had informed me that the case would be escalated. I reported the issue a few days ago and had seen a resolution to the issue almost immediately (compared to other providers). After completing training with FieldEdge, I can say the help center, which is provided, is very helpful for quick, hands-on learning. Review collected by and hosted on G2.com.

There were issues with the walk through tutorials, although when I contacted support they stated they would follow up with development for a resolution. The resolution was applied almost immediately. So far, I am pleased with FieldEdge. Review collected by and hosted on G2.com.

Being able to manage the entire customer experience from lead to invoice has streamlined our company workflow and allowed us to manage significantly more work. Our customer success manager and all of the support teams are extremely responsive and helpful. Review collected by and hosted on G2.com.

The software does not have enough features to be able to fully manage some longer term larger jobs all within the system. Review collected by and hosted on G2.com.