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FieldEdge Reviews & Product Details - Page 3

FieldEdge Overview

What is FieldEdge?

FieldEdge helps HVAC, Plumbing and Electrical professionals easily maximize profits and streamline Operations. FieldEdge features include customer history, a robust dispatch board, payment processing, service agreements, and more. Our mobile app gives technicians all the information they need to provide great customer service and increase efficiency on-site. Less hassle and more control, FieldEdge is the ultimate field service software to connect your team in the office and field.

FieldEdge Details
Product Website
Languages Supported
English
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Product Description

FieldEdge provides an easy & efficient way to track customers, dispatches, finances, service agreements, inventory, service history, technicians & more.


Seller Details
Seller
FieldEdge
Company Website
Year Founded
1980
HQ Location
Fort Myers, US
Twitter
@dESCO_FieldEdge
435 Twitter followers
LinkedIn® Page
www.linkedin.com
194 employees on LinkedIn®
Description

FieldEdge is a leading provider of field service management software designed to streamline operations for service-based businesses. Their platform offers a comprehensive suite of tools for scheduling, dispatching, invoicing, and customer relationship management, enabling companies to improve efficiency, enhance customer service, and increase profitability. With a user-friendly interface and mobile capabilities, FieldEdge empowers technicians in the field to access vital information and manage their tasks effectively. For more information, visit their website at https://fieldedge.com/.


FM
Overview Provided by:

Recent FieldEdge Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Amazing Experience"
FieldEdge's Service Management software is user friendly and very efficient.
Dusti C.
DC
Dusti C.Small-Business (50 or fewer emp.)
2.0 out of 5
"Falls short"
Storing equipment information and adding site photos.
SA
Shannon A.Small-Business (50 or fewer emp.)
0.0 out of 5
"Stay away if you can!"
Scheduling is pretty easy and they do have an okay training program
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FieldEdge Media

FieldEdge Demo - Visual Pricebook
A smaller feature that allows technicians to categorize and view a price book of their items and services. The mobile Price Book can help a technician easily find items and services that would be added to quotes or invoices. They can even favorite commonly used items for even faster searching.
FieldEdge Demo - FieldEdge Payments
Real-time, built-in payment processing that simplifies the process so you get paid faster
FieldEdge Demo - FieldEdge Dispatch Board
The most used feature and why members even look at software in the first place. The dispatch board allows a member to schedule and keep track of pending, assigned, and completed work orders with an hourly, daily, or weekly view.
FieldEdge Demo - FieldEdge Mobile Application
Allows technicians in the field to view assigned work orders and entire the required information to complete the job. FieldEdge Mobile is a convenient way for technicians to receive their assigned work orders, capture important information, invoice, and even take payment right from the field.
FieldEdge Demo - FieldEdge Reminders
This is a Premier feature that allows a member to create a Reminder, on work orders, that will notify them of any important information they don’t want falling through the cracks. For example, a user may want to remind the technician about picking up rental equipment on a work order, or a sale...
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82 FieldEdge Reviews

4.1 out of 5
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82 FieldEdge Reviews
4.1 out of 5
82 FieldEdge Reviews
4.1 out of 5

FieldEdge Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FieldEdgeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Warehousing
UW
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FieldEdge?

I like how easy the program is to use to track each technician and there time on the job site. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

I wish that in our area it would have better service coverage. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

Great program for the price Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Each update seems to be fixing our problems as they occur. Review collected by and hosted on G2.com.

Keely B.
KB
O
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FieldEdge?

FieldEdge has the best Customer Service! They always listen to my Feedback and ideas I may have. Grace is the best! Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Quickbooks get pissed off with FieldEdge sometimes and OT does not push over to QB. They are working on that for me. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

They always help me solve technical issues that may come up whether it’s the desktop version or for the app. Review collected by and hosted on G2.com.

AV
Office assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FieldEdge?

I love the how easy it is to navigate in FieldEdge. The different colors to represent different projects make it easy to visually see where all your employees are at and how there projects are going. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

My least favorite thing about FieldEdge is how long it takes the Dispatch board to update. We are constantly refreshing our computer to get the most accurate and up to date information Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Our business is a fast paced HVAC company and FieldEdge is used to schedule, track, invoice, all aspects of the business is covered with FieldEdge program. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FieldEdge?

I can reach out to them through the chat. they quickly respond to any of my issues. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

I feel they should allow the system to have static crews for each day. Are jobs are always changing and we might have guys change one day to the next. this does not allow us to keep up with who worked with who. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

the problems I have had are when system creates to clients based on the phone that they have called from. wife/husband calls create separate accounts. not a biggie to fix. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FieldEdge?

The ease of use and the detail of information you get! Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Not much to dislike! I would like to see the dispatcher able to use a browser on their phone to be able to create work orders and assign jobs from their mobile instead of having to use a computer! Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Able to keep better track of potential jobs, assign work orders, and half the time it takes to do payroll! And it integrates with my quickbooks easily! Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FieldEdge?

When I have any issue the FE Team is very quick to respond with solutions and suggestions - Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

I can only say there is still so much to learn about FieldEdge Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

FE has helped mostly with our Service Dept and scheduling - we are currently rolling out with our Salesman to use FE as well. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Our Service Dept is taking advantage of the FE software with their scheduling and in field services and this is helping our business tremendously Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FieldEdge?

The system is extremely easy to navigate Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Our only hope is for the ability to manage inventory to be added soon Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

We are able to easily keep track of work order in any status, as well as invoices. Works well with Quick Books Review collected by and hosted on G2.com.

TM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about FieldEdge?

I am a little bias, per my personal job title, however I feel the best part of FieldEdge is their Customer Service. I LOVE that i have the ability to Chat with my own little "Team" and that I don't have to call and wait and be on hold for long periods of time. They are always so friendly, and often hilarious--lifting my sprirts with whatever may be my issue. Our Customer Service Specialist Grace is incredible. She is so kind and SO easy to talk to.....it makes it so nice knowing that we have a specific person to assist us if we ever need anything. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

I often feel that there are too many options to go through to get to where I need to be. It can be difficult to train someone on the program due to the lengthy navagation time.

I think the thing I get the most frustrated is the inability to backdate completed calls. We find the need to do this often, for a plethora of reasons. Due to the fact that you can't back date, our weekly numbers are often skewed and incorrect.

In addition, running reports is extremely difficult for us. We are not able to print them, so we have to take the next step and download them to an excel spreadsheet that we have to alter to show information correctly. The screen at the bottom scrolls and will not print properly. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

It definitely serves it purpose and has an amazing team to back up any questions or issues you may have. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

I do not beleive that we have any outstanding issues with in fieldedge. My favorite benefit, as listed above, is by far the chat option...In addition to having a personalized specialist for our company. Review collected by and hosted on G2.com.

Response from Alli of FieldEdge

Thanks for the awesome review, Taylor! We're so glad to hear how much you enjoy working with our team - we feel the same about you! - and we'll definitely pass all of your feedback along.

Verified User in Construction
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FieldEdge?

FieldEdge is very customer friendly; the system is easy to use and simple to learn. The help center offers multiple videos and walk through tutorials. The support staff assisting online are highly responsive and friendly. On top of being highly responsive and a pleasure to speak with, they are thorough. I was experiencing technical difficulties with a few walk throughs and reached out to a representative online. The representative was able to troubleshoot the issue with me, unfortunately it did not resolve the issue. The representative had informed me that the case would be escalated. I reported the issue a few days ago and had seen a resolution to the issue almost immediately (compared to other providers). After completing training with FieldEdge, I can say the help center, which is provided, is very helpful for quick, hands-on learning. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

There were issues with the walk through tutorials, although when I contacted support they stated they would follow up with development for a resolution. The resolution was applied almost immediately. So far, I am pleased with FieldEdge. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

FieldEdge has improved productivity for me, as a user. Review collected by and hosted on G2.com.

Response from Alli of FieldEdge

Thank you for taking the time to share your feedback! It's great to hear that you've seen an increase in productivity, and that you've explored many of the resources that are available to you.

Verified User in Mechanical or Industrial Engineering
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FieldEdge?

Being able to manage the entire customer experience from lead to invoice has streamlined our company workflow and allowed us to manage significantly more work. Our customer success manager and all of the support teams are extremely responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

The software does not have enough features to be able to fully manage some longer term larger jobs all within the system. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

We have been able to consolidate all of our customer and work order history information in a common space for the whole company to view and reference. Communication between the office and technicians has improved and Fieldedge has eliminated the need for constant calls/ follow ups with the office. Our quoting capacity has increased 100x. Review collected by and hosted on G2.com.

Response from Alli of FieldEdge

Thank you so much for your review! We love hearing about the efficiencies you've seen and appreciate you helping spread the word about FieldEdge.