82 FieldEdge Reviews
Overall Review Sentiment for FieldEdge
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EASY AND CONVENIENT WITH OPTIONS, BEEN OFFERED LIKE TIMESHEET, EDITING WORK ORDER AND FOR LOOKING AT WORK REPORTS. IT'S CONVENIENT AND EASY TO LOCATE EVERYTHING AROUND Review collected by and hosted on G2.com.
SLOW IN PROCESSING, IT TAKES LIKE FOREVER TO LOAD A SINGLE PAGE Review collected by and hosted on G2.com.
I love the ease of seeing what is on the dispatch board for the day. My favorite feature is the email/text to customers reminding them to call us to schedule their maintenance call. Review collected by and hosted on G2.com.
I which you could add multiple pieces of equipment with install dates, warranty dates, etc at one time and not just individually. Review collected by and hosted on G2.com.
Krya has been a lifesaver for our company. We started out with alot of bumps in the beginning and Kyra helped clean them up, gave us resources for training and continues to reach out and be a source of were to go.
In regards to fieldedge we love the dispatching, the templates the customers recieve and the reports. Review collected by and hosted on G2.com.
The alerts are constant and it seems to be difficult to get someone to help and clear them out. They are not clear what they even are sometimes. Review collected by and hosted on G2.com.
Look of the dispatch board and getting to customer account from the dispatch board. Review collected by and hosted on G2.com.
Has virtually the most ineffective reporting; in fact almost no reporting at all. Review collected by and hosted on G2.com.
The ability to use this database as a central repository for our customer base. It has the ability to track history, attachments, and customer information. Scheduling is fairly easy and the pre populated maintenance visits are very helpful. Our customer service rep Chris has been very helpful throughout our whole process. Review collected by and hosted on G2.com.
I am currently using a 3rd party plotting map to be able to productively schedule my maintenance for the month. FE does not have a mapping tool for appointments making scheduling geographically very difficult. There is also no availability to batch print maintenance renewals - each agreement must be edited to reflect a new date and then individually printed. We have upwards of 200 renewals a month which can be very time consuming to have to edit and print individually. Review collected by and hosted on G2.com.
Dispatching efficiency, reporting, integration with QB, Maintenance Agreement management, support and customer success manager. Review collected by and hosted on G2.com.
Dashboards could have a few more filters to make them more robust. Review collected by and hosted on G2.com.
Dispatch and QuickBooks integration. You do not have to batch items over to QuickBooks. Billing faster for customers. Review collected by and hosted on G2.com.
Wish they had AIA billing. Would like to have attachments for vendor invoices batch over to QuickBooks, or if you put them in QuickBooks it attaches to the expense of the invoice involved. Review collected by and hosted on G2.com.
