FeedbackExpress Pros and Cons

we can connect all the e-commerce platforms in one single place and check the feedback and also it's very easy to use and implement, integrating it with the platforms is also very easy Review collected by and hosted on G2.com.

should provide more e-commerce listings of local sites available in various countries like Flipkart, myntra, ajio etc. Review collected by and hosted on G2.com.

Its design and simplicity of use espicially for monitor the product performance on various online marketplaces Review collected by and hosted on G2.com.

The only think that discoraged me from going with it is the price, it might be too expensive even for the standard plan Review collected by and hosted on G2.com.

I like that everything is organize and you can use this tool so easy Review collected by and hosted on G2.com.

i don't like that you only can use it for your market places and no for review anything place Review collected by and hosted on G2.com.

Automated emails. Great website. Easy to use. Easy to customise different languages for use on different sites. Reliable. Works well Review collected by and hosted on G2.com.

Needs to work on other platforms for the cost (e.g eBay, etc) Review collected by and hosted on G2.com.

The website is fluid and easy to navigate. Designing and making campaigns couldn’t be easier and they have proven effective with the amount of positive feedbacks we now receive on a daily basis. There is a plethora of information available on the first page with gives me an insight on how well we are doing. The best feature of the website is the notifications that get sent out if something has gone wrong like receiving a negative feedback. Not only do we get sent an email but also a text straight to my phone which is very useful especially when I’m out of the office. Review collected by and hosted on G2.com.

What I dislike about the website is that it seems almost impossible to login on a mobile. I have spent much time looking for a login button but cannot find it so I’m forced to use the desktop version on a mobile instead which can prove a little tricky at times. The overall speed of the website could do with a little boost but that may be down to my internet provider and computer so I won’t be too critical about that. Other than that I can’t really fault the website as it does everything I need it to. Review collected by and hosted on G2.com.

FeedbackExpress is easy to use and was easy to integrate with our Amazon seller account. Review collected by and hosted on G2.com.

Like anything, it could always be lees expensive ;) Review collected by and hosted on G2.com.

Ease of us, the automation and the customer service is good too. Review collected by and hosted on G2.com.

The pricing does automatically scale, so you have to be a bit on the ball with this. Review collected by and hosted on G2.com.

The bad feedback alerts instantly by SMS Review collected by and hosted on G2.com.

The fact that more than half of emails sent bounce back :( Review collected by and hosted on G2.com.

Quickly create campaigns to increase product reviews. Review collected by and hosted on G2.com.

If you have 2 campaigns open at the same time, changes may be overwritten causing (in our case) emails to go to the wrong customer. You must only ever edit one campaign at a time. Review collected by and hosted on G2.com.

Easy to use interface. Highly attentive service when an issue does arise. Reliable and effective. Review collected by and hosted on G2.com.

Since Amazon changed their policies, many customers do not receive the emails. This has made the software slightly less useful for the cost. Review collected by and hosted on G2.com.