--- title: Matrix42 FastViewer Reviews meta_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 84 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews **Vendor:** Matrix42 **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 84 ## About Matrix42 FastViewer Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. ## Matrix42 FastViewer Pros & Cons **What users like:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface. (22 reviews) - Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly. (14 reviews) - Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support. (8 reviews) - Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings. (8 reviews) - Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency. (7 reviews) - Easy Communication (6 reviews) - Easy Setup (6 reviews) - Users appreciate the **high quality** of Matrix42 FastViewer, noting its reliable performance and user-friendly experience. (6 reviews) - Users appreciate the **reliability** of Matrix42 FastViewer, consistently delivering efficient support and seamless remote collaboration. (6 reviews) - User Interface (6 reviews) **What users dislike:** - Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users. (8 reviews) - Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs. (6 reviews) - Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience. (5 reviews) - Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer. (4 reviews) - Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency. (4 reviews) - Internet Dependency (3 reviews) - Invitation Issues (3 reviews) - Learning Curve (3 reviews) - Users find the **lack of advanced features** in Matrix42 FastViewer limits customization and integration with other tools. (3 reviews) - Screen Sharing (3 reviews) ## Matrix42 FastViewer Reviews ### 1. Better One For Online Meeting & Webinar **Rating:** 4.0/5.0 stars **Reviewed by:** Sahaya S. | Sourcing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Matrix42 FastViewer?** Presentation and webinar support, apart from online meeting support. One point solution **What do you dislike about Matrix42 FastViewer?** Didn't find any issues as of now. It is bit slow. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** It solves the requirements of presentation and product webinar ### 2. fastviewer offers a reliable and user friendly platform for secure remote access and colllaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Singh R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Matrix42 FastViewer?** I really like how easy FatsViewer is to use. setting up remote sessions takes just a few clicks and its been very stable even with slower internet connections. the interfae is clean and straightforward, which makes it easy to guide without any confusion. **What do you dislike about Matrix42 FastViewer?** user interface is a bit outdated compared to some newer tools. it works fine but a more modern design and smoother navigation would improve the overall experience. also occasional connection drops can be frustrating though they are not frequent. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Fastviewer helps us solve the challenge of providing remote support and running online meetings without needing complex setups. it allows us to quickly access client systems, shares screens and collaborate in real time, which saves a lot of time and reduces the need for on site visits. ### 3. Efficient and User-Friendly File Viewer: A Game-Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Jayson E. | Senior Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Matrix42 FastViewer?** I like FastViewer's seamless remote support and collaboration features the most. Its intuitive interface, fast connection setup, and robust security make it an excellent tool for troubleshooting or hosting virtual meetings efficiently. **What do you dislike about Matrix42 FastViewer?** I dislike that FastViewer can sometimes feel limited in customization options or integration with other tools, which might restrict flexibility for certain users. Additionally, the occasional connectivity issues can disrupt the experience. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** FastViewer solves the problem of remote collaboration and technical support by providing a secure and efficient platform for screen sharing, file transfer, and remote control. This benefits users by saving time, improving communication, and enabling seamless troubleshooting or collaboration regardless of location. It enhances productivity and reduces the need for physical presence, which is particularly valuable in remote work settings. ### 4. it is like looks a good **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Matrix42 FastViewer?** Ease of Use Ease of Implementation Number of Features **What do you dislike about Matrix42 FastViewer?** Implementation Customer Support Integration **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Integration ### 5. good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Matrix42 FastViewer?** good i like it about the product and the software **What do you dislike about Matrix42 FastViewer?** there is no such thing about disliking the product **What problems is Matrix42 FastViewer solving and how is that benefiting you?** its solving the various problem of mine. ### 6. Ensuring usability and convenience **Rating:** 4.0/5.0 stars **Reviewed by:** Tesoreria M. | Senior Project Analyst, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2024 **What do you like best about Matrix42 FastViewer?** By having FastViewer I am able to immediately begin remote control sessions with clients without downloading and installation. The screen sharing and audio/video conferencing bars are functional. **What do you dislike about Matrix42 FastViewer?** Large files when transferred within FastViewer can be very agonizing. The file transfer seems to be slow compared to some specific software that has been designed for the sole purpose of file transferring. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Remote support has never been easier with the help of FastViewer. They enable me to readily identify the source of a client’s problem and provide a solution that does not take a lengthy period to implement. ### 7. I find this service quite good, fast, and provides good user support. **Rating:** 4.5/5.0 stars **Reviewed by:** Kiều Oanh H. | Senior Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Matrix42 FastViewer?** Easy to use and brings many values to users. **What do you dislike about Matrix42 FastViewer?** I haven't found any points that don't suit me, I will use it to the best of my ability. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** I easily connect and share my own values with everyone in the best way ### 8. Meeting conducting software in virtual mode **Rating:** 4.5/5.0 stars **Reviewed by:** Mani K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Matrix42 FastViewer?** The most using application in the market for scheduling and conducting the conferences and virtual meets so easily. The UI presentation of the application is quite fascinating in looks for the users. Does have all the necessary features and options in it required for the virtual meeting purpose. Offers great powerful abilities to schedule the meets, have connected and communications with the clients through the online calling feature of it. The best thing is that Fastviewer can be used at anytime because of its web accessing technology. The quick accessing and fats meeting joining abilitiy of this application is amazing, the users or attendies just need to click on the meeting shared to them, and good togo, they are into the meet. You can use it for taking daily basis work or task updates from your employees working from different locations. Get connected with your client companies and share important docs to very easily. There are also so many inbuilt amazing options and connectors available in this like, file sharing feature, screen sharing feature, white baord and many more. **What do you dislike about Matrix42 FastViewer?** When using the web application of Fastviewer, the screen sharing gets a little bit laggy and reponds by taking some time .The response time is delayed a little bit while screen sharing. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** We have been connected with our team, employees everytime we want to have some importand discussion about any of our projects and task related work. We have been using Fastviewer since 3 years and this has enhenced the meeting abilities and quality of work in virtual format. This basically helped us to connect and talk with our clients and other organisations people anytime and accordingly. ### 9. A Corporate Game Changer **Rating:** 4.0/5.0 stars **Reviewed by:** Summit B. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Matrix42 FastViewer?** Fastviewer packs a punch with its full set of features for lead generation, creating opportunities, and clinching victories. Sure, the initial setup might take a hot minute, but once you dive into those deeper features, it’s like finding a hidden treasure. From a corporate standpoint, Fastviewer fits our needs like a glove. **What do you dislike about Matrix42 FastViewer?** B2C has its limits when stacked up against the pricing structure. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Fastviewer streamlines remote support, allowing businesses to assist customers promptly. Whether it’s technical troubleshooting or software issues, Fastviewer enables real-time problem-solving. ### 10. A useful tool for business entities **Rating:** 5.0/5.0 stars **Reviewed by:** Salawudeen T. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Matrix42 FastViewer?** Availability of full set of features for generating leads, creating chances for advancement, and finally winning it. When I explored the platform's deeper features, I was quite pleased by its capabilities, even though the initial setup took some time. A valuable discussion perspective, fitted well into our corporate needs. **What do you dislike about Matrix42 FastViewer?** B2C has limited scope once pitched against the price structure. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** I'm hooked onto the features, which create a marked difference in engaging a prospect through conversation, emails and understanding his emotional stresses and navigating the entire process towards desired end state. A good guide for CEOs and sales Managers. ## Matrix42 FastViewer Discussions - [Ok](https://www.g2.com/discussions/fastviewer-ok) - 2 comments, 2 upvotes - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote - [What problems are you solving with the product? What benefits have you realized?](https://www.g2.com/discussions/fastviewer-what-problems-are-you-solving-with-the-product-what-benefits-have-you-realized) - 1 comment, 1 upvote - [what problem in Fastviewer version 2020.3.27.0.](https://www.g2.com/discussions/what-problem-in-fastviewer-version-2020-3-27-0) - 1 comment, 1 upvote - [how do i what the best view what i can perform](https://www.g2.com/discussions/how-do-i-what-the-best-view-what-i-can-perform) - 1 comment, 1 upvote - [View Matrix42 FastViewer pricing details and edition comparison](https://www.g2.com/products/fastviewer/reviews/fastviewer-review-10477149?section=pricing&secure%5Bexpires_at%5D=2026-07-21+16%3A24%3A47+-0500&secure%5Bsession_id%5D=7fa2819f-d7b9-4f7b-bdf0-4579665b3a74&secure%5Btoken%5D=4527913c0d785ce2a6d20a0b14deda9a797655821c4881905e6b23df45b06a40&format=llm_user) ## Matrix42 FastViewer Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top Matrix42 FastViewer Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,949 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (692 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)