Workforce Identity Verification for the IT Service Desk: FastPass Identity Verification Manager (IVM) FastPass IVM (Identity Verification Manager) is a security enhancement tool, designed for IT help desk security. This solution is essential for Chief Information Security Officers (CISOs) in protecting enterprise user accounts and thwarting identity theft within their organizations. FastPass IVM introduces a comprehensive system for authenticating user identities, particularly critical for password reset and MFA reset requests at IT help desks. It utilizes a variety of techniques, including personal information verification, security questionnaires, verification codes, two-factor authentication, and caller ID spoofing detection. This multi-faceted strategy ensures a secure and dependable verification process. FastPass IVM comes with customizable templates for various security levels, allowing for adaptation and implementation tailored to the requirements of the service desk and IT security teams. With FastPass IVM you can build different proofing method based on user groups and action at hand. Eg. a "normal" user having a printer problem calling the service desk does not need to be proofed in the same way as a IT specialist needing a new password. Integrating effortlessly with ServiceNow and other ITSM systes, FastPass IVM delivers a secure and streamlined workflow for user identity verification. This integration ensures compliance and protection against social engineering tactics, positioning it as a critical asset for IT help desks. FastPass IVM addresses vulnerability by implementing a workflow for user verification. It enables the creation of specific tests for diverse user groups, diminishing the risk of identity theft and data breaches. FastPass IVM equips IT professionals with the tools to proactively reinforce security measures. By focusing on help desk user confirmation and identity verification, organizations can safeguard sensitive information and user identities, reinforcing their defenses against potential threats originating from the IT help desk.