# Fastcall Reviews **Vendor:** FastCall **Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Average Rating:** 4.2/5.0 **Total Reviews:** 14 ## About Fastcall A native click-to-call app in Salesforce. Softphone, local caller ID, voicemail drop and more ## Fastcall Pros & Cons **What users like:** - Users value the **easy integrations** of Fastcall, especially with Salesforce, enhancing communication efficiency. (1 reviews) - Users appreciate the **excellent email notifications** and seamless Salesforce integration, enhancing their communication experience. (1 reviews) - Users value the **seamless Salesforce integration** of Fastcall, enhancing their communication and notification experience. (1 reviews) - Users appreciate the **superior Salesforce integration** of Fastcall, which enhances call visibility and notification efficiency. (1 reviews) - Users value the **superior integration with Salesforce** in Fastcall's text messaging feature, enhancing communication efficiency. (1 reviews) **What users dislike:** - Users experience **call connectivity issues** , facing interruptions with second dials and missed calls during active conversations. (1 reviews) - Users frequently experience **call issues** , such as receiving second dials during active calls and missed connections. (1 reviews) - Users experience **call quality issues** with Fastcall, including missed calls and unexpected voicemails during active calls. (1 reviews) - Users report **call delays** causing missed connections and voicemail interruptions, leading to frustration during active calls. (1 reviews) - Users report **recording issues** with Fastcall, including unexpected dials and missed calls during active conversations. (1 reviews) - Voicemail Issues (1 reviews) ## Fastcall Reviews ### 1. Better than most call operators **Rating:** 4.5/5.0 stars **Reviewed by:** Callan A. | Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Fastcall?** Email notification are very good. Unliky other call systmens used (eg.Natterbox) it intergrates far better with salesforce and shows who has called or texted you. **What do you dislike about Fastcall?** Serveal issues whilst in use. Often get second dials coming through whilst on an active call. Or, do not hear the call and get a voicemail even if the line is not in use. **What problems is Fastcall solving and how is that benefiting you?** Very good intergration with Saleforce allowing ease and makes for an effiecnt experience. Knowing who has called and being able to press the hyperlink in Fastcall email (for text and missed calls) to take you staright back to Saleforece without the need to search as with other call operators ### 2. Can Be Tricky To Use Sometimes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Fastcall?** Simple click-to-dial plugin for Salesforce users. Favorite thing is the option to multitask by copying and pasting numbers outside of Salesforce for quick calls while manually loading contact information e.g. when I am prospecting from their webpage and adding contacts manually into Salesforce. Once the contact is loaded in Salesforce, FastCall attaches the call to the contact record. **What do you dislike about Fastcall?** Crashes sometimes for no rhyme or reason (when all other Salesforce applications are running). Because it's connected to the window you're using and not your station phone, you cannot toggle between pages and need to open new tabs/windows while on a call. **What problems is Fastcall solving and how is that benefiting you?** Having a click-to-dial plugin allows for quicker prospecting for our inside sales team. ### 3. Easy, reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Fastcall?** Easy to use and reviewing captured recordings. Felt comfortable with it knowing it was providing what was expected **What do you dislike about Fastcall?** Nothing really that comes to mind that is dislike/disadvantage **What problems is Fastcall solving and how is that benefiting you?** Was used to research out to leads and capture information from call ### 4. Easy to use- has some glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda B. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Fastcall?** Easy to use. Great for mass dialing, mass texting, etc. **What do you dislike about Fastcall?** Some incoming calls are missed for no reason. The WORST thing is when it drops your call. You're happily talking to a customer and all of a sudden, the fast call widget turns gray and you're looking at a frowny face. Why? **What problems is Fastcall solving and how is that benefiting you?** Makes calling easy ### 5. Used with hvs sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Fastcall?** Quick clean and organized, a lightweight solution to power through calls. **What do you dislike about Fastcall?** Trouble getting our proprietary call ttacker to pick up the fastcall dials **What problems is Fastcall solving and how is that benefiting you?** Lightweight dialer ### 6. FastCall is Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Fastcall?** Fastcall Features, stores recordings on records, records activity history, routes calls to Record Owners, has SMS, Salesforce Native, very reliable, and great support. built for Salesforce. Increase your productivity with a phone dialer and SMS app 100% exclusively dedicated to Salesforce. With Fastcall you are working with CTI subject matter experts. Built for modern business, Fastcall is compatible with softphones, hard phones, and SIP. **What do you dislike about Fastcall?** Carefully Read Instructions, Assembly required, batteries not included. **Recommendations to others considering Fastcall:** Read Instructions carefully, do not skip **What problems is Fastcall solving and how is that benefiting you?** FastCall is a great service! It works amazing in our Sales and follow up processes, very easy to install. Richard and support are always available with ultra fast response time! They always listen for feedback and are constantly releasing upgrades to the system. Great Solution!!!! ### 7. FastCall Salesforce-native Dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Steve K. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about Fastcall?** I really like FastCall Salesforce-native Dialer because it connects into salesforce crm and has click to dial capability **What do you dislike about Fastcall?** I dont like the fact that sometimes you cant listen to voicemails and have to call the missed number back **What problems is Fastcall solving and how is that benefiting you?** We use the dialer to make a high volume number of calls to potential donors for the school ### 8. FastCall Salesforce **Rating:** 3.0/5.0 stars **Reviewed by:** Shefali V. | Senior Salesforce Admin, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2018 **What do you like best about Fastcall?** it is very simple to work on yet provides valuable data to the higher ups in the organization. Flexible and competitive monthly subscriptions. Dials directly from he browser **What do you dislike about Fastcall?** there is nothing that I dislike about it. **Recommendations to others considering Fastcall:** I believe it is a good product to implement. It is easy to use. It makes the user's life easier since you can directly dial it from your browser **What problems is Fastcall solving and how is that benefiting you?** using it to increase phone productivity and eliminate manual data entry tasks in Salesforce: ### 9. Wish more software offered apps like this **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly S. | Content Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Fastcall?** That I can work from my phone easily without needing to do the work twice, again on my desktop **What do you dislike about Fastcall?** That more software don't offer tools like these. **Recommendations to others considering Fastcall:** DO IT **What problems is Fastcall solving and how is that benefiting you?** I work remotely sometimes and can't always bring my laptop. FastCall makes it easy to input what I need into my CRM. ### 10. Fastcall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Fastcall?** It allows me to stay in Salesforce and not have to exit to other platforms like some soft phones require. Productivity stays high. **What do you dislike about Fastcall?** Cost is not all that great, but product quality is there. **What problems is Fastcall solving and how is that benefiting you?** Calling potential customers to increase our sales ### 11. Convenient product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Fastcall?** How convenient and smooth it is to make phone calls **What do you dislike about Fastcall?** Would like an easier way to put clients on hold and transfer calls. **What problems is Fastcall solving and how is that benefiting you?** Benefits include the ability to quickly communicate with clients. It’s easy to dial, easy to connect. Great integration with salesforce ### 12. Speed up cold, warm and HOT calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Fastcall?** This system helps speed through cold, warm and hot calls quickly **What do you dislike about Fastcall?** Sometimes there are glitches and the system seems to crawls at a slow pace. **Recommendations to others considering Fastcall:** Dial, log, record every call w one click. Salesforce native Detailed call reporting, analytics, call scoring. Local caller ID; voicemail drop. Record calls, control caller ID. Inbound call routing, voicemail. Sales Console. International dialing **What problems is Fastcall solving and how is that benefiting you?** FastCall easily logs and score each sales phone call saving minutes on each call. Call duration, results, call count are reported using native Salesforce reports and dashboards. Calls are made using your office phone, mobile phone or using the FastCall softphone option. FastCall either works along with your existing phone or can replace your office phone. ### 13. Fastcall salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Fastcall?** It doesn't have any lag time between the calls. Very efficient platform to use. **What do you dislike about Fastcall?** Nothing at all. This platform is the highest quality of its kind. **What problems is Fastcall solving and how is that benefiting you?** We are reaching out to other business vendors for prospective sales. ### 14. One of the best dialers hands down **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2016 **What do you like best about Fastcall?** We used this with the Salesforce Leads CRM system and this dialer was perfect. Pin drop call quality, seamless call transfers, and just a fantastic, quick loading system to keep your CS team on the ball. **What do you dislike about Fastcall?** the price wasn't that great, could have had a better deal than the one we got. **Recommendations to others considering Fastcall:** Check out the add on svcs, its worth it. **What problems is Fastcall solving and how is that benefiting you?** n/a ## Fastcall Discussions - [What is Fastcall used for?](https://www.g2.com/discussions/what-is-fastcall-used-for) - [View Fastcall pricing details and edition comparison](https://www.g2.com/products/fastcall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+10%3A02%3A49+-0500&secure%5Bsession_id%5D=3b232953-f473-4e50-abec-b0586008b0e1&secure%5Btoken%5D=4c858830a470a0085ab27597c1e996a7c991552d81e751815fe8c4d55d9f61cb&format=llm_user) ## Fastcall Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Fastcall Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,006 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (566 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews)