--- title: eZCom Software EDI Reviews meta_title: 'eZCom Software EDI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how eZCom Software EDI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 274 scale: '5' date_modified: '2026-07-09' parent_category: name: Data Integration Tools url: https://www.g2.com/categories/data-integration-tools --- # eZCom Software EDI Reviews **Vendor:** eZCom Software Inc. **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.7/5.0 **Total Reviews:** 274 ## About eZCom Software EDI eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency. ## eZCom Software EDI Pros & Cons **What users like:** - Users value the **exceptional customer support** of eZCom Software EDI, highlighting responsiveness and effective problem resolution. (77 reviews) - Users appreciate the **user-friendly interface** of eZCom Software EDI, facilitating smooth training and order processing. (45 reviews) - Users appreciate the **knowledgeable support** from eZCom Software EDI, ensuring quick resolutions and a smooth onboarding experience. (25 reviews) - Users appreciate the **ease of use and exceptional customer support** of eZCom Software EDI for seamless integration. (23 reviews) - Users appreciate the **quick response time** of eZCom Software EDI, valuing immediate support and assistance when needed. (21 reviews) - Users find eZCom Software EDI's **setup ease** exceptional, aided by responsive support and clear guidance throughout the process. (21 reviews) - Implementation Ease (12 reviews) - Efficiency (10 reviews) - Onboarding (10 reviews) - Features (9 reviews) **What users dislike:** - Users find the **interface design outdated** , suggesting a need for modernization and clearer documentation for usability. (8 reviews) - Users find eZCom Software EDI **not user-friendly** , facing challenges with locating POs and navigating the system effectively. (6 reviews) - Users find the **learning curve challenging** , especially for those new to EDI systems without prior experience. (5 reviews) - Users experience **poor customer support** due to long hold times and unhelpful employees, complicating issue resolution. (5 reviews) - Users often face **technical issues** and unclear processes in eZCom, complicating their ability to complete transactions effectively. (4 reviews) - Users note that the **costs can escalate quickly** with eZCom, especially for extensive inventory management and document transfers. (3 reviews) - Poor Documentation (3 reviews) - Users are frustrated with **resource limitations** , particularly around auto logout and handling multiple carton packing efficiently. (3 reviews) - Time Management (3 reviews) - Users find the **difficult implementation** of eZCom Software EDI frustrating, particularly with navigation and issue resolution. (2 reviews) ## eZCom Software EDI Reviews ### 1. EzCom is in the wrong industry. They should be training other customer service shops! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about eZCom Software EDI?** It is easy to use.....but even if it wasnt, their customer service is so excellent that it doesn't feel like it matters. I'm a small business owner who does NOT possesss the technical skills to interface with the corporate buyers. Enter eZCom and we are good to go! **What do you dislike about eZCom Software EDI?** I haven't found any! The hardest part for me is being sure I capitalize the correct letters in their name! ;-) **What problems is eZCom Software EDI solving and how is that benefiting you?** Translating corporate and warehousing speak to language a small business owner/supplier can understand. **Official Response from Customer Service:** > Hello Jen A. Possibly the best compliment the eZCom customer service team has ever received. "eZCom is in the wrong industry. They should be training other customer service shops!" Wow, you made our team's day with this review. We greatly appreciate your business and your trust. Thanks again for your 5-star review. ### 2. EZCOM **Rating:** 2.5/5.0 stars **Reviewed by:** Aspyn H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about eZCom Software EDI?** EDI transmissions are easily viewable through ezcom and helps **What do you dislike about eZCom Software EDI?** sometimes very slow and unexpected errors **What problems is eZCom Software EDI solving and how is that benefiting you?** organaizing POs **Official Response from Customer Service:** > We apologize for any inconvenience caused by the slow performance and unexpected errors. Our team is continuously working to improve the system's stability and speed. ### 3. Smooth experience for onboarding EDI with customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about eZCom Software EDI?** Smooth onboarding process with the onboarding consultant who guided us through the process and detail steps. Timely support & quick resolution for issues. **What do you dislike about eZCom Software EDI?** Not too much as it's standard EDI integration with suppliers and protocol and format are fixed. **What problems is eZCom Software EDI solving and how is that benefiting you?** Automatic EDI integration with customers, avoid manual process work for order to cash. **Official Response from Customer Service:** > Hello and thank you for your 4.5 Star review. We greatly appreciate your feedback regarding our Customer Service Team. We take pride in our US based team and are here to take your calls M-F from 8:30am - 9pm EST. We greatly appreciate your business and placing your trust in eZCom Software. Please don't hesitate to pick up the phone and call us if you need assistance or additional customers. We like speaking with our customers. ### 4. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about eZCom Software EDI?** Support is really kind, Ted and Stas helps out alot for our team **What do you dislike about eZCom Software EDI?** Some functions not available or created on Lingo yet **What problems is eZCom Software EDI solving and how is that benefiting you?** UPS creation, Trade Partner Assignments, ASN issue solving, Account Creation, Feature creations. **Official Response from Customer Service:** > Thank you for the fantastic 5-star review! Our US-based customer service team is at your service from 8:30 am to 8 pm EST, Monday through Friday, ready to assist you with any questions or concerns you may have. We're also happy to offer additional training to help you master our Lingo application more efficiently, providing tips on shortcuts, batch processing, and understanding any validations you encounter. We highly value customer feedback and are eager to hear more about any additional features you'd like to see in Lingo. Feel free to reach out to Support to discuss further, or simply drop us an email — whichever works best for you. Once again, thank you for your wonderful review and for choosing eZCom for your EDI needs. We appreciate your trust in us ### 5. Highly Recommend - Top EDI Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about eZCom Software EDI?** eZCom Customer Service is top notch! Although I have been using their Lingo platform for years now, when I started they took the time to explain how the various components of EDI work and worked very closely with our team to ensure data flow was clean. **What do you dislike about eZCom Software EDI?** Overall, eZCom is top notch! However, if I had to find one thing I dislike from the user perspective, it would be that for the user, the Ways of Working should be consistent regardless of which retailer we are connected to. With many connections, come many ways of working. **What problems is eZCom Software EDI solving and how is that benefiting you?** EDI has taken away the manual order process and has been a key reason for our growth in recent years. We would not have had the opportunities to expand if EDI wasn't in place. **Official Response from Customer Service:** > Hello Danielle and thanks very much for your 5-star review. We greatly appreciate your business and value the partnership we've had over these many years. We will review the issue you raise regarding consistent workflow across your Trading Partners but it is challenging due to the fact that each Trading Partner has different requirements that need to be called out on Lingo. As a follow-up we'll reach out to you to further discuss the specifics you are referring to and we'll see if we can ease your pain. ### 6. Outstanding Customer Service Experience | Onboarding & Go-Live **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas S. | Business Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about eZCom Software EDI?** When evaluating eZCom software against competitors, we found the product to be much more simplified than its competitors. In eZCom's Lingo platform, you have a step-by-step process to complete tasks, always having the ability to revert/fix errors. **What do you dislike about eZCom Software EDI?** I am excited to leverage the updated web experience in the coming months allowing our young team to work on a more recognized interface. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom EDI software allows us to transact and communicate with our trading partners in a seamless manner. **Official Response from Customer Service:** > Hello Douglas and thank you for your 5 Star review. We are excited to have you as a new customer and look forward to working with your new team to provide EDI training and how to use our Lingo platform. As you know, our US based Customer Support team is available from 8:30am - 8pm via phone to help with any questions you might have. Dallas is in the process of reaching out to you to schedule an online training session. Thanks again Doug and welcome to eZCom. ### 7. EDI Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Erick H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about eZCom Software EDI?** Everything. It's very easy to use and the customer service it top tier. **What do you dislike about eZCom Software EDI?** There isn't any downsides, I enjoy using eZCom. **What problems is eZCom Software EDI solving and how is that benefiting you?** It cuts the middle person. **Official Response from Customer Service:** > Hello Erick H. and thank you very much for the 5-star review. We greatly appreciate your feedback. Our US based customer service team is available from M-F from 8:30AM EST to 8PM EST to help address any questions you have. We answer the phones and speak with you directly because we believe speaking with our customers is the most effective form of communication. Erick, thanks again for your trust in eZCom Software. ### 8. BEST CUSTOMER SERVICE----AMAZON CAN NOT TOUCH **Rating:** 5.0/5.0 stars **Reviewed by:** Rene T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about eZCom Software EDI?** I am new to working on this platform and was thrust into a position I had no knowledge about. I was either to sink or swim. I have learned in life to be honest about being new to a position, and much to my surprise; people are will to help. We need to return back our old ways and help each other in areas where we don't know. I found this true with ez.com. From the 1st time I picked up the phone and explained to them I am a new user, they have gone over the top in assisting me with the Lingo platform and other areas where I lacked knowledge. I never feel rushed or "stupid" because they take time and make learning fun and "e-z" I mentioned to my employer just how great e-z com is and she AGREES 100% because she too is not well trained in using website. I would highly recommend and have talked them up to other co-workers to "pick up the phone" E-Z com with walk you through the process with pleasure. **What do you dislike about eZCom Software EDI?** NOT ONE THING TO I DISLIKE ABOUT WORKING WITH THEM. **What problems is eZCom Software EDI solving and how is that benefiting you?** They have a great customer service team **Official Response from Customer Service:** > Hello Rene and thank you for the terrific review regarding our Customer Support team. We recognize that EDI can be complicated and therefore our mission is to simplify EDI regardless of the level of technical knowledge or the complexity of our customer's workflow. Our Support Team is based in the US and and we encourage them to spend whatever amount of time is required to assist a customer with their particular issue. We also host an online Support Portal where customers can access their tickets, assess current status and access documentation and user guides. Once again, thank you for your review Rene. You've made our day. ### 9. Best people and best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca G. | Co-Founder and Principal Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about eZCom Software EDI?** eZCom Software is the definition of customer-focused. Everything they do keeps the customers in mind at all times. In EDI, customer data needs are often unique and don't necessarily transfer in a cookie-cutter manner between projects. eZCom Software listens closely to customer needs and understands configuration changes and possible customizations that will make the Lingo software fit perfectly with their customers. It is always the customer first. Also, the people at eZCom are super lovely and kind. Always a pleasure to deal with. **What do you dislike about eZCom Software EDI?** There are no downsides to using eZCom Software EDI. Their product solves the needs for countless partners and retailers beautifully. **What problems is eZCom Software EDI solving and how is that benefiting you?** We use the EDI order processing features for batch processing and validation checks with chargebacks. We also extensively use the reporting capabilities. **Official Response from Customer Service:** > Hello Rebecca. Thanks very much for your 5 Star review. We're always interested in learning about features we can add to improve our customer experience and add value to our services so please don't hesitate to forward any ideas that you might have. Thanks again for the lovely review. It made our day! ### 10. Premier Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about eZCom Software EDI?** The software is easy to navigate with lots of resource information availble to support all users. **What do you dislike about eZCom Software EDI?** There are no downsides in fact the eZCom team often solicits feedback from their users and they proactively identify trends and quickly develop solutions for development. Ted and his skilled team provide A class support and have assisted us with our rapid growth. A partner that you can rely on! **What problems is eZCom Software EDI solving and how is that benefiting you?** With the EDI integration the software makes it easier to process and identify issues. We have seen an increase in productivity and proficiency with the processing of our orders. **Official Response from Customer Service:** > Hello and thank you so much for your terrific review. We work hard to listen to our customers and strive to resolve their issues promptly. And when customers validate our success, we know we're executing on our mission. We appreciate our relationship, your business and the opportunity we've had to conduct training sessions with your EDI team. And by the way, you made Ted's day. ### 11. American Garment Production Manager experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about eZCom Software EDI?** The Softwatare is very efficient and when im not clear about something and I call costumer service its always a positive experience. **What do you dislike about eZCom Software EDI?** There isnt anything that I dislike about the software I have been using this software for years and its always a positive experience. **What problems is eZCom Software EDI solving and how is that benefiting you?** I havent came accross any problems with the software. **Official Response from Customer Service:** > Hello Abraham and thank you very much for the 5 Star review. We appreciate your business and the long-term partnership we've had since 2011. As you know, our customer support team is available via phone from 8:30am to 8pm EST M-F to assist you with any questions you might have. We also have an online support portal for an additional resource. There you can see status of your tickets and other helpful content. ### 12. Best customer service in any company that I have worked with in my 30 years in the garment industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about eZCom Software EDI?** It is easy to use, alway reliable, but it the customer service team Sam and Dallas(who I have known for prob over a decade) that makes EZcom a great company. Staff is always willing to help, extremely patient and well versed in their knowledge. That make it easy for anyone, like myself to use the system. **What do you dislike about eZCom Software EDI?** I guess if there was only one thing, if you would be that EzCom does not print price tickets and stickers overseas. It is real easy to order through your system, but expensive for customer to ship overseas. **What problems is eZCom Software EDI solving and how is that benefiting you?** Having a relationship with our customers through EDI **Official Response from Customer Service:** > Wow! Thank you so very much for your 5 Star review and recognizing our Customer Support team. Your review title simply made our day.....actually you made our week. We greatly value your feedback, our ongoing business relationship and look forward to continuing to support your business. Regarding your comment on price tickets, we work with a 3rd party vendor here in the US. Going forward, we will explore how to reduce your costs for tickets you need overseas. Thanks again for the spectacular review. ### 13. Super Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about eZCom Software EDI?** The program is very easy to use! That's important to those in this office because a lot of us are not super techie! The support is also top tier! **What do you dislike about eZCom Software EDI?** There's not much I dislike about the system. Maybe that I'm not a millionaire, and I still have to work? **Recommendations to others considering eZCom Software EDI:** It's a super easy to use program, even for folks like me that despise everything technical. If you have to do the EDI thing, use these guys because they are super smart, make it easy to understand when you have technical issues or user questions and also have great follow up to make sure things are working well for you. **What problems is eZCom Software EDI solving and how is that benefiting you?** Document turn-around seems to work quicker & smoother using EDI processes. It also makes for faster payments from our customers. **Official Response from Customer Service:** > Thank you for the 5-star review! We're glad to hear that your team is enjoying our software and its user-friendly interface and that you've found the support you receive to be excellent. We're dedicated to providing top-notch support that helps our customers succeed. Please do not hesitate to let our team know if you ever have any questions or additional feedback - we'd love to hear from you! ### 14. Good attention **Rating:** 4.5/5.0 stars **Reviewed by:** Alex B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about eZCom Software EDI?** Good attention, almost the time we need help they answer in minutes. **What do you dislike about eZCom Software EDI?** They show have some Spanish language service. **What problems is eZCom Software EDI solving and how is that benefiting you?** Evidence service **Official Response from Customer Service:** > Hello Alex and thank you very much for your positive review. We are thrilled to hear that our US based customer service team is able to address your questions in minutes. Thank you for your suggestion that we be mindful of providing support services in Spanish. We'll take that request to our leadership team for discussion. Thanks you very much for your business and putting your trust in eZCom with your EDI needs. ### 15. Customer support is great, quick, and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about eZCom Software EDI?** Using EzCom has been so helpful for managing all our drop ship accounts. The customer service team is great. Short wait times, thorough and helpful staff with lots of knowledge. **What do you dislike about eZCom Software EDI?** It can seem a bit complicated at first. If the customer service wasn't as helpful as they are, it could be confusing and hard to solve problems independently. Maybe sending through an SOP or common issues and solutions could be beneficial when someone joins. **What problems is eZCom Software EDI solving and how is that benefiting you?** We receive large amounts of orders. Having eZCom saves our team so much time by merging multiple steps into one. Additionally, maintaining accurate inventory consistently is excellent. **Official Response from Customer Service:** > Hello and thank you for your 5 Star review and suggestion regarding development of a frequently asked question document. As an aside, we do have an online support portal for our customers that contain product information, helpful user suggestions and customer support ticket status. That said, we will discuss developing an FAQ document for posting and distribution. Thank you for your suggestion. We greatly appreciate your business. ### 16. Easy Choice—eZCom! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about eZCom Software EDI?** I was struggling for weeks getting our EDI provider on the phone after they triple our rates. We switched to eZCom and they were amazing. Courteous, knowledgeable, and professional. The pricing is much more reasonable and the software highly robust and customizable. I'm still shocked at the ease of their interface. EDI doesn't need to be so unapproachable. I can highly recommend eZCom! **What do you dislike about eZCom Software EDI?** I dislike how it's makes me think back to time wasted on a lesser interface. I dislike I didn't have eZCom to begin with. **What problems is eZCom Software EDI solving and how is that benefiting you?** How they work with the Vendor partners to answers questions before you have them. They really tackle batch options with gusto. I had 52 different orders and marveled how quickly and intuitively I could process, make adjustments, etc... **Official Response from Customer Service:** > Thank you for the wonderful review! We are glad to hear that our platform was able to provide a more streamlined solution to your EDI needs and made the entire process easier and less stressful. That's exactly what we strive for here at eZCom! We appreciate you taking the time to highlight both our great customer service and user-friendly interface. Thank you again for your kind feedback - we hope to continue to be of great service for years to come! ### 17. The most patient and supportive support for EDI newbies **Rating:** 5.0/5.0 stars **Reviewed by:** Simon C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about eZCom Software EDI?** Huge number of partners they work with and the help available is incredible. Call backs are normally within minutes and they're very patient. **What do you dislike about eZCom Software EDI?** For a seasonal business it's easy to forget the processes so perhaps some more documentation on variable pack sizes/weights/method of shipping would be useful. **What problems is eZCom Software EDI solving and how is that benefiting you?** Making EDI affordable for a small business and simplifying the process as much as possible. **Official Response from Brenda Noblin:** > Thank you for your thoughtful feedback. We understand that those who use Lingo sporadically may have a harder time retaining the steps involved in processing EDI documents. That said, we are always expanding our documentation library. (If there are specific topics you’d like to see us cover, please let us know!) Also worth considering: The next time you call into Support, we’d be happy to record a screen share session that you can reference in the future. ### 18. The BEST EDI Software Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about eZCom Software EDI?** I love how easy it is to call into EzCom, and get ANY question answered, and the quality of customer service is amazing. From start to finish on a vendor set-up this team makes it so easy. **What do you dislike about eZCom Software EDI?** I cannot say there are any downsides to using this company! **What problems is eZCom Software EDI solving and how is that benefiting you?** Ezcom supports our partnership with Large Retailers, for our EDI needs. The benefit of EzCom is they do all the heavy lifting for you, and then train you. **Official Response from Customer Service:** > Hello and thank you for your 5-Star review. As more companies move to chatbots and other automated customer service platforms, we will continue to offer customers the ability to reach out to a human being as our primary customer support platform. Call us old fashion but we strongly believe that our "human" based customer support approach enhances the overall customer experience and is a mainstay of our culture. ### 19. Team eZCom -Yes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about eZCom Software EDI?** Since using eZCom as our EDI provider we have been extremely satisfied with their service. Our team has learned so much about EDI. They are patient and thorough with instructions. Each time we have to call for assistance we leave with more knowledge. They have offer training if needed. They have certainly been an affordable resource for our companies EDI needs. **What do you dislike about eZCom Software EDI?** We have found their system easy to use. I really do not have any dislikes to share. **What problems is eZCom Software EDI solving and how is that benefiting you?** They are covering all of our needs at this time. **Official Response from Customer Service:** > Hello and thank you so much for your 5 Star review. You've made our Customer Support team's day and we look forward to ongoing training and assistance. We greatly appreciate your partnership and value your business. ### 20. Wonderful tool for EDI processing **Rating:** 4.5/5.0 stars **Reviewed by:** Shashank T. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about eZCom Software EDI?** It is the most powerful and comprehensive functionality for managing any organization or company and its workflow. Provides with most quick and accurate service to fulfill all customer's requirements. You can communicate with your customers via mail and even with calls in the safest way. It has many intuitive features and functionalities, and its automated tools help the user to complete tasks on time and make workflow and processing easier. **What do you dislike about eZCom Software EDI?** Its interface is a little bit confusing due to the arrangement of tools. As the UI is not fully customizable, it is sometimes confusing for users which device to select for their desired task. Also, it has been seen that the workflow or processing speed is affected when we try to process more extensive data and multiple files or documentation simultaneously. **What problems is eZCom Software EDI solving and how is that benefiting you?** With the help of this software and its fantastic integration functionalities, we can collaborate with our partner companies most easily. Productivity has increased with the use of this feature. Benefitted our business a lot. It is time-saving and capital-saving at the same. **Official Response from Customer Service:** > Hello Shashank. Thank you for your review. We love to hear from our customers and your feedback caught the attention of our Product Team - you have provided us with invaluable insights from the point of view of a daily user. Our Support Team would like to review your document processing workflow and learn more about your unique requirements. We may be able to demonstrate a more efficient workflow or create necessary customizations to improve your experience with our system. ### 21. amazing customer experience from the sales team to the implementation and training team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2023 **What do you like best about eZCom Software EDI?** seems relatively easy to use. training and support staff is amazing. pricing is reasonable. **What do you dislike about eZCom Software EDI?** don't have. any glaring issues at the moment **What problems is eZCom Software EDI solving and how is that benefiting you?** getting me access to my wholesale POs with a major retailer **Official Response from Customer Service:** > Hello and thank you for your 5 Star review. We very much appreciate your feedback regarding our customer support team and that you find them "amazing". While some companies are moving to chatbots and other AI customer support solutions to reduce costs, we steadfastly believe that the optimal customer experience is realized through speaking with a real person who can fully understand your issues how they can best help you. Our US based Customer Service folks are available M-F from 8:30am through 8pm EST. Thanks again for your review and trusting us to manage your EDI requirements. We appreciate your business and your review helps confirm that we are on the right track with our customer support strategy. ### 22. EZ to work with EzCom **Rating:** 5.0/5.0 stars **Reviewed by:** LILLIAN S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about eZCom Software EDI?** It's a simple program to work in. If you're not Tech savy like me EZCom's Customer service Department is always there to walk me through any issues I have. **What do you dislike about eZCom Software EDI?** The only negative I can find is sometimes my weights are not saved and I have to input twice **What problems is eZCom Software EDI solving and how is that benefiting you?** EDI Web Solutions - Intergration speeds up our order processing **Official Response from Customer Service:** > Hello and thanks so much for your 5-Star review. You've helped to make our Support Team's day with your compliments. As for weights not being saved, we'll reach out to you to help troubleshoot the problem. We greatly appreciate your business and thanks again for the great review. ### 23. Unparalleled Customization and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jaysen P. | Business Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about eZCom Software EDI?** I love the ability to very granularly configure each transaction by trading partner in addition to the support. **What do you dislike about eZCom Software EDI?** The application UI is a little outdated and not as responsive in some browsers. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is used to extend our business into EDI. The team eZCom team is an extension of our business and helps us to remediate trading partner and integration issues. **Official Response from Customer Service:** > Hello Jaysen and thank you very much for the 5-Star review. We are very proud of our customer support teams as well as our creative capacity to provide custom modifications to support different customer workflows. And for our Lingo UI, we may have some breaking news in the near future so please stay tuned. ### 24. Great Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about eZCom Software EDI?** eZCom's EDI software is very easy to use. What I like most about eZCom is the U.S.-based customer service team that has always helped with our support needs. **What do you dislike about eZCom Software EDI?** I wish they had longer hours to serve Pacific Time zone customers. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom's software make it very easy for us to receive, track and fulfill our EDI orders. It is very reliable and user-friendly. If we ever have any issues the U.S. based support team is just a call away. **Official Response from Customer Service:** > Hello and thank you very much for your 5 Star review. We are happy to hear that our service helps you to streamline your workflow and reduce manual labor. As for our US based support team, we are currently available from 8:30am ET to 8pm ET. While we have no immediate plans to extend support hours, we’ll be sure to let our user community know if this changes in the future. ### 25. eZCom Lingo is your MUST go to EDI provider 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Ian S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about eZCom Software EDI?** eZCom provides one of the best, if not the best service! The Lingo Team goes above & beyond to provide you everything you need! Their service saves me so much time(literally hours & hours) daily processing orders, and their platform is super easy to use once you get the hang of it! If you ever get stuck, they have an all-day support number you can call, and they'll assist you in every way possible. The entire support team and technicians always go the extra mile to get you what you need in the most timely manner. eZCom is your GO-TO EDI provider! **What do you dislike about eZCom Software EDI?** Nothing at all! The eZCom Lingo Team has been absolutely perfect since day one! The entire support and technician team always provides the best service anytime! 10/10! **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom plays the EDI-providing role and upkeeping a connection for me to process all my orders on a daily basis! Their service literally saves me hours & hours of work & time by simplifying order processing and management. What would usually take me a whole day to process- Their service allows me to get everything I need in less than 30 minutes. Absolutely superb and I don't know what I would do without their services. ### 26. Great product for accounting integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Pete R. | Intuit Premier Reseller, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about eZCom Software EDI?** We work as an Intuit Reseller but also work with other accounting platforms and 3rd party software for add-on integrations. One of the best parts is that EZ Com integrates between multiple platforms so that one software can be used for multiple applications. **What do you dislike about eZCom Software EDI?** Don't have any downside - EZ Com has been very responsive and easy to work with... **What problems is eZCom Software EDI solving and how is that benefiting you?** Data integration between multiple accounting software platforms and related 3rd party products **Official Response from Customer Service:** > Thank you for the five-star review, Pete! We are thrilled to hear about your positive experience with eZCom. We are grateful that you recognize the value and flexibility in our software. Thank you for taking the time to leave your feedback! ### 27. Great user friendly interface and helpful tech support. **Rating:** 5.0/5.0 stars **Reviewed by:** Anne C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about eZCom Software EDI?** Great user friendly interface and helpful tech support. **What do you dislike about eZCom Software EDI?** nothing to dislike about eZcom software. **What problems is eZCom Software EDI solving and how is that benefiting you?** Easy to receive orders and send invoices in bulk **Official Response from Customer Service:** > Hello Anne and thank you for the 5 Star shoutout review. We very much appreciate your kind words and the opportunity to provide you with EDI services for over 19 years since 2004. Our US based Customer Support team is here to help you should ever the need arise. All the best to you and Eric. ### 28. Customer Support is 10 out of 10. **Rating:** 5.0/5.0 stars **Reviewed by:** Cherie S. | COO, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about eZCom Software EDI?** The people that work the customer service line are cheerful, patient and available. I don't know where they find these folks, but over the years I've always had a positive experience every single time I call. Not to mention they somehow know all the ins and outs of how each of MY customers wants to work with EDI - and trust me, they are ALL different. **What do you dislike about eZCom Software EDI?** EDI is clunky. From my experience, it is for everyone. So the software program you choose has to act like a translater of sorts to make sense of the EDI world. Sometimes it seems overwhelming, but I think eZCom does a good job at simplifying. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is the software interface we chose to receive and send EDI documents with our larger retail customers. For our company, these are one-offs, not every day, and it is easy to forget how to process the documents. I rely heavily on customer support to remind me how to use their software. They are ALWAYS patient and kind in their assistance. **Official Response from Customer Service:** > Thank you for your glowing review! We are thrilled to hear that you consistently have positive experiences with our customer service team. We take pride in providing cheerful, patient, and knowledgeable support to our customers. We appreciate your feedback about the clunkiness of EDI and understand the challenges it can present. Rest assured, we are continuously working to simplify the process and improve our software to better meet your needs. If you ever have any questions or need assistance with using our software, please don't hesitate to reach out. We are here to help and ensure your experience with eZCom Software EDI is smooth and efficient. Thank you for choosing us as your EDI solution provider! ### 29. Logistic and EDI Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Logistic and EDI Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about eZCom Software EDI?** Service, setup team, support team, Integration, api setup team-makes my work easier **What do you dislike about eZCom Software EDI?** Sales big data report, customized reports **Recommendations to others considering eZCom Software EDI:** I will recommend to use ezcom **What problems is eZCom Software EDI solving and how is that benefiting you?** EDI setup, mapping, api integration, integration, ucc label setup, pricing setup, all issues will fixed for you **Official Response from Brenda Noblin:** > Thank you for your feedback! Our goal at eZCom is to make your work load easier. Lingo has a variety of reporting options. We would be happy to review your report requirements and find the option from our report library that would best suit your needs. If one of our existing reports doesn’t quite fit, we can create a new custom report for you. Please reach out to our support team and we will be happy to assist. ### 30. Delightful to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about eZCom Software EDI?** The people and their approach to business. It is rare to find a truly customer-centric organization that is willing to listen to customers and adapt its product to how their customers want to use it instead of how they think their customers should operate. **What do you dislike about eZCom Software EDI?** There is nothing to dislike; their willingness to listen to customers means that any concerns that arise are addressed quickly. **What problems is eZCom Software EDI solving and how is that benefiting you?** They make order processing and chargeback management much easier. **Official Response from Customer Service:** > Hello and we greatly appreciate your 5 Star review. We understand that our customers have their own unique workflows and we listen closely to understand their challenges. Our platform is flexible and easily accommodates many different ways of working. In addition, we're happy to recommend best practices that we've learned over the years in working with multiple customers and Trading Partners. We're flexible and we listen. Thanks again for the terrific review. ### 31. eZCom - Great value, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about eZCom Software EDI?** EZCom was the first and only EDI service we have ever used. We signed up for their services because the price was so much better than any of their competitors. We have been pleasantly surprised with the quality of their customer service and the degree of hand-holding they are happy to endure with a complete EDI novice liky myself. **What do you dislike about eZCom Software EDI?** The only downside with EDI (and all EDI companies for that matter) is the extra fees when adding other companies. We have a drop-ship client who rarely orders but requires EDI, so it doesn't make sense to pay the $60 set-up fee (or whatever it is) and $10 per month for a couple of very small orders per year.d **What problems is eZCom Software EDI solving and how is that benefiting you?** EZCom helps us navigate the complex EDI system required by our largest customers, allowing us to focus on building our business. The amount of time it would have taken to do this stuff ourselves would have been a huge detriment to our company **Official Response from Brenda Noblin:** > Thank you so much for your feedback! We are glad that you feel eZCom provides quality customer service. Excellent service and support is something our team takes great pride in. While we understand your concerns regarding fees for each new trading partner, the charge helps to cover the expense of the set up process. This includes unique maps for each trading partner, which ensures you are utilizing the required documents and are compliant with the retailer's specifications. Our team also provides ongoing updates from retailers to mappings, along with support, and ongoing training to ensure our clients have what they need to be successful. ### 32. Very responsive support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about eZCom Software EDI?** We are a small business needing a third party vendor to support EDI and data inteface from some of our larger customers. They made the process simple without any issues. **What do you dislike about eZCom Software EDI?** None that I can think of. Doing business with their team eliminated any issues. **What problems is eZCom Software EDI solving and how is that benefiting you?** Our in house ability to work with many different customer data platforms. We are short staffed and without the knowledge. **Official Response from Customer Service:** > Hello and thank you for your 5 Star review. We are very happy that our Customer Support team has helped make the ability for you to connect to your larger customers simple and without issues. We're here to help you whenever you need. Thank you for your trust in eZCom and for your ongoing partnership. ### 33. eZCom user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about eZCom Software EDI?** -The upload feature for ASN - Customer service is very prompt/helpful - How customer's requirements are highlighted in red - Customers' information is customizable (e.g. ship from address) **What do you dislike about eZCom Software EDI?** - Error messages sometimes are not clear enough - Cannot see the total of the order you're packing in shipment creation until you create an invoice - In the invoices, you have to scroll all the way to the bottom of the screen to see the total - When sending an invoice, I dislike that you have to go back to the homepage and then click back into invoices, instead of offering a direct link to return to invoices. **What problems is eZCom Software EDI solving and how is that benefiting you?** - eZCom is integrated with the major department stores we sell to, our own system is Australian and not easily paired with other systems - Since moving all EDI partners to Ezcom, it has streamlined all EDI processes **Official Response from Brenda Noblin:** > We appreciate your thoughtful review. Feedback like this is extremely valuable and helps us improve our product and user experience. We’re certain that a quick review of your invoicing process could identify some adjustments that would improve your Lingo experience. If that sounds useful, please reach out to our support team. ### 34. Great full service EDI provider! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Sr. Director of Operations & Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about eZCom Software EDI?** eZCom has been the EDI expert for our organization, and their support team has quickly resolved any challenges we've encountered. The eZCom team operates at a pace that can't be beaten! **What do you dislike about eZCom Software EDI?** One of our biggest challenges has been processing EDI 860 order changes from our customers. The way this process is handled when you have a warehouse integration with a 3PL is a bit clunky, especially with the quick order processing leadtimes expected from retail customers. **What problems is eZCom Software EDI solving and how is that benefiting you?** The eZCom went above and beyond helping us set up all of our items, customers, etc. and configure the NetSuite integration settings to ensure data flowed seamlessly. They have also ensured all mapping and customer requirements are met ongoing, which has eliminated any EDI compliance problems with our customers. **Official Response from Brenda Noblin:** > Thank you for your feedback! You are correct – the EDI 860 (Order Changes and Cancellations) is a complex process. It is challenging to manage multiple Order Changes for multiple retailers, each with their own requirements, especially when there are short order lead times. That said, we can help! Our system has features you may not have tried yet, including the ability to automatically and selectively apply or dismiss Order Changes, automatically propagate changes to your ERP and your 3PL/Warehouse, and access item/quantity reports related to Order Changes. Please reach out to our Support and Integration Teams to discuss your current Order Change process—we can walk you through our solutions to see which one would work best. If you are running NetSuite or another ERP and have not integrated Lingo yet, we can review how that could help as well. ### 35. Good Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about eZCom Software EDI?** The fast and speedy customer service and everyone seems to know what they are talking about. **What do you dislike about eZCom Software EDI?** I don't dislike anything. The system has been very helpful for my team. **What problems is eZCom Software EDI solving and how is that benefiting you?** Transmitting orders from major organizations -- being EDI friendly will in turn get us more customers. **Official Response from Customer Service:** > Jenna, thank you for taking the time to leave a review! We are delighted that our customer service and knowledge of our product is making a difference for your team. We value your feedback on how using EDI with major organizations offers more opportunities to grow and expand your business. ### 36. Ezcom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about eZCom Software EDI?** Great customer service. They are very fast and responsive. **What do you dislike about eZCom Software EDI?** Nothing. Everything is working well. There is nothing that I dislike. **What problems is eZCom Software EDI solving and how is that benefiting you?** They make EDI very easy. **Official Response from Customer Service:** > Hello and thank you for your 5 Star review. Our Customer Service team is hear to answer any questions you might have to help streamline your workflow or provide additional training. Thanks again for the great review. ### 37. eZCom and the search for better integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about eZCom Software EDI?** What's not to like? eZCom has been a great integration partner. They are knowledgeable about the industry and offer both a robust set of services with Lingo, and a wide selection of integration options. They have been highly diligent in their marketing efforts on our behalf. While at the same time being delightfully competent in the more technical aspects of the work. eZCom has been receptive to feedback from us as well as provided useful critiques of our specs and services. Honestly, every call we have with eZCom leaves me smiling. Who could ask for more? **What do you dislike about eZCom Software EDI?** In my interactions with the eZCom team and services, my primary dislikes all stem from the fact that we could have started our business relationship sooner, but due to circumstances and modernity, we waited longer than we should have. C'est la vie I guess. **What problems is eZCom Software EDI solving and how is that benefiting you?** We have a huge vendor pool with highly diffuse technical aptitudes and capacities. eZcom is providing a bridge for those vendors who need it by reducing the overall technical burden for those vendors to integrate and grow their businesses. While at the same time, they provide us with guidance around best practices, industry expectations for new transaction sets we are looking to roll out, and great conversations during our check-in calls. If all of the above wasn't enough, the eZcom team has proven flexible and creative in our joint search for better integrations. The eZcom team has offered innovative solutions for (more than one) one-off situation or special circumstance. ### 38. Very easy and straightforward EDI **Rating:** 5.0/5.0 stars **Reviewed by:** Martine L. | Sales and Marketing Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about eZCom Software EDI?** Customer service is always very helpful anytime you need help. **What do you dislike about eZCom Software EDI?** I honestly have no issue with eZCom. Not only is customer service very helpful, but the EDI is very easy to use and streamlined. **What problems is eZCom Software EDI solving and how is that benefiting you?** We were using a third party for Neiman Marcus orders, but we decided to take care of that in house, and it was a smooth transition. And the tutorials to help us learn how the system works were detailed and easily explained. **Official Response from Customer Service:** > Thank you for your positive feedback! We are delighted to hear that you find our customer service helpful and our EDI software easy to use. We strive to provide a seamless experience for our customers, and we are thrilled that you found the transition smooth and the tutorials helpful. If you ever have any questions or need further assistance, please do not hesitate to reach out to us. We are here to support you every step of the way. Thank you for choosing eZCom Software EDI! ### 39. Good Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jed R. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about eZCom Software EDI?** Customer service is very quick & Helpful. **What do you dislike about eZCom Software EDI?** The interface itself is not very intuitive. **What problems is eZCom Software EDI solving and how is that benefiting you?** Sharing inventory with several drop ship accounts. **Official Response from Customer Service:** > Thank you for your feedback, Jed! We're thrilled to hear we're providing quick and helpful customer service. We understand the interface may not be as intuitive as some of our customers would like it to be, so we are always working on ways to make it easier to use. We recognize this is a critical element in making sure EDI works properly for our customers and appreciate you sharing your experiences with us. ### 40. eZcom has made the transition to a new EDI partner as bearable as possible. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about eZCom Software EDI?** The Lingo portal appears to be fairly easy to use and our 3PL was already familiar with Lingo so that helped quite a bit. Our old EDI provider portal was not intuitive at all and we were constantly emailing them for data and resends. **What do you dislike about eZCom Software EDI?** I am still getting familiar with the software but I am hoping there is a way to sort documents in the outboxes so that all documents related to a PO master can be grouped together. I'm haven't found this functionality yet. **What problems is eZCom Software EDI solving and how is that benefiting you?** Our goal is to be able to transmit accurate ASN info to our retail partners and avoid all of the chargebacks we have been receiving. This was not happening with our previous EDO partner due to some programming issues on their side as well as the complication of some of our retail partner's requirements. Again, we have just started using Lingo so we have yet to determine if we are meeting all of our retail partner's requirements but I believe the data we are now transmitting is more accurate. **Official Response from Brenda Noblin:** > We’re glad you find the Lingo platform intuitive. Reach out to our Support Team for help related to your comment—there are many shortcuts built into the software to let users get more done in less time. For example, you can select multiple records with just a few mouse clicks or do a batch update on hundreds of documents at once. There’s also a History button that lets you quickly find documents related to a particular order. That’s just the start of it—our experts in Customer Support are ready to help you maximize the potential of Lingo. ### 41. Longtime EzCom Software user **Rating:** 4.0/5.0 stars **Reviewed by:** Monica F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about eZCom Software EDI?** Most areas are user friendly. The support staff is always helpful. **What do you dislike about eZCom Software EDI?** Small package ASN's cannot be sent in bulk for some accounts. We have to go in to each document and enter the tracking for each carton. It would be nice if this could also be done from the bulk update section. Maybe a separate tab to view cartons. **What problems is eZCom Software EDI solving and how is that benefiting you?** I'm not really sure. We have been using EzCom since before I started in 2005. Most of the upgrades they have done, I didn't know about, but were easily adaptable once completed. **Official Response from Brenda Noblin:** > Thanks for the review! Lingo has a number of ways to help you streamline small parcel processing: 1) UPS/FedEx/Amazon shipping integration automates the entire shipping process, delivering ready-to-print shipping labels to your printer and automatically updating carton tracking numbers in Lingo. No more copy/paste! 2) Lingo batch-update screens (including carton batch-update) allow you to update multiple shipments on the same screen, or even upload carton/tracking/other information from an Excel or similar file format. 3) Lingo integrates with various 3PL/WMS shipments, supports Warehouse documents (EDI 940/945), and offers CSV and XML data upload formats that all could be used to automatically import and process Shipment Data from your warehouse. But let’s learn more about your specific experience. Contact our support team and we’ll do a walkthrough of your shipping process and identify the right Lingo features that will make your life easier. ### 42. They walk you through every aspect and their customer service is top notch. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer K. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about eZCom Software EDI?** The customer service is excellent and the platform is very user friendly, **What do you dislike about eZCom Software EDI?** I do not like being able to access older documents that have been archived without having to request and wait a day or more for the information. **What problems is eZCom Software EDI solving and how is that benefiting you?** They are providing an easy solution to having our customers use EDI without a great cost to changing our infrastructure. **Official Response from Brenda Noblin:** > Thank you for your feedback, we are glad to hear you are having an excellent experience with our customer service and Lingo. Our Policy of storing customer data for at least 6 months after it was last accessed is consistent within our industry, and represents a balance between database performance and customer costs. At the same time, we understand it can be frustrating to look for data that has been archived. There are some options available: we integrate with all major ERP, accounting, and inventory systems, providing you with an easy way to transfer your documents to systems that were specifically designed to manage your data long-term. If you do not currently have an ERP system or accounting platform, we recommend you make electronic copies of the data or documents you need a record of. You may quickly download this data from Lingo in PDF, Excel, or CSV formats, and you can print copies if you want a hard copy record. This way, you may refer to these documents even after the archive period kicks in. ### 43. Lots of Steps **Rating:** 2.5/5.0 stars **Reviewed by:** Merilee P. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about eZCom Software EDI?** If you make a mistake entering information, you can reset and begin again. **What do you dislike about eZCom Software EDI?** If you only use the platform occasionally, it is hard to remember the steps for involved processes like multiple carton shipments. **What problems is eZCom Software EDI solving and how is that benefiting you?** As a Vendor, we have to use this software because the Retail Chain we are dealing with uses it to send out Purchase Orders. eZCom enables us to do business with this national retail chain. **Official Response from Brenda Noblin:** > Thank you for your feedback! We can definitely understand why that might be challenging. The good news is that Lingo does offer multiple ways to streamline shipment processing, especially when it comes to packing. Most packing methods can be preset and automated—you can even upload a spreadsheet from your warehouse that shows carton/item layout. That way, you’re not stuck remembering the steps each time. The next time you pack, please reach out to our Support Team for help and advice on how to make this process easier for you. And if you have suggestions to make workflows even simpler, please let us know. We love to hear from our customers—some of the best features of our platform are based on user feedback! ### 44. Lingo/eZcom is one of our favorite partners **Rating:** 5.0/5.0 stars **Reviewed by:** Jon B. | Dev Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about eZCom Software EDI?** The software makes our job easier. It streamlines EDI, and they connect to our API. Their customer service is very responsive with quick turn around. By far our favorite partner for EDI. **What do you dislike about eZCom Software EDI?** That's a hard one. We like everything about them. They live up to their name for us, easy. If anything I would say sometimes new customers get a little confused on steps they need to take, but that is always very quickly resolved by their excellent customer support. **What problems is eZCom Software EDI solving and how is that benefiting you?** They make EDI easy for us. They keep our customers happy. They make it possible for our customers to do EDI transactions with us. eZcom works with our customers serving their best interests. ### 45. great automation and integration features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about eZCom Software EDI?** i like that order acknowledgments are automatically sent to our dropship trading partners. i also like that we can batch process those orders and integrate with ups and fedex to generate shipping labels in one place **What do you dislike about eZCom Software EDI?** the interface is a bit outdated / lack of a mobile site. it would be very helpful if email reminders could be sent when orders are close to their ship date (we have this feature with another platform we use) **What problems is eZCom Software EDI solving and how is that benefiting you?** automaton features **Official Response from Brenda Noblin:** > Thanks so much for your feedback! When it comes to the user interface, updates to it are in development right now. The functionality our users love won’t change, but Lingo will have a new look. Regarding your comment about email reminders for approaching order ship dates, we’ve shared it with our development team. Input like that from clients like you helps us ideate and improve our platform. Our development team had a suggestion that might work better for you. You could have Lingo create the Shipments automatically, triggering an email telling you the shipment is created. We’re thinking this could save you time by auto-creating the Shipments. If you believe an email reminder for approaching ship dates would still be the better option for you, you may submit a formal feature request and our development team will review it in further detail. For assistance with either of these options, please give Support a call at 201-731-1800. ### 46. Great EDI provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about eZCom Software EDI?** It is very easy to set up new trading partners if eZCom already has them in their system, and for TP's that they haven't dealt with before they will work closely with that TP to get them added. The eZCom setup team is very responsive and proactive throughout the whole process. Ongoing support for existing partnerships is great as well. **What do you dislike about eZCom Software EDI?** Once in awhile there is some miscommunication or something that doesn't get followed up on, but that is rare. **What problems is eZCom Software EDI solving and how is that benefiting you?** We don't have the resources in-house to support EDI relationships with our customers, but eZCom fills this need with their expertise at a reasonable cost. This has allowed us to sell to key accounts that we would not have been able to otherwise. **Official Response from Brenda Noblin:** > Thanks for the positive feedback! Regarding the rare miscommunication or missed follow-up, we’re glad those aren’t common. Our commitment to knowledgeable, approachable and effective customer support is paramount. It’s core to who we are as a company. If you’re open to sharing additional details, please reach out to your account representative to review any miscommunication that may have occurred. This information could be crucial for our internal training and issue resolution. ### 47. GREAT CUSTOMER SERVICE **Rating:** 4.5/5.0 stars **Reviewed by:** Janice J. | EDI & Shipping Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about eZCom Software EDI?** They are prompt in solving issues and requests. Their technical support is knowledgeable and helpful. **What do you dislike about eZCom Software EDI?** Some of the new techs are not as knowledgeable as the original team. **What problems is eZCom Software EDI solving and how is that benefiting you?** They helped us solve issues with trading partners, such as errors with 856 & 810. It helped avoid any chargebacks. **Official Response from Brenda Noblin:** > We appreciate the honest feedback! We go to great lengths to deliver outstanding customer support to our clients. If at any time you feel that the support you are receiving is not up to the standard you’ve come to expect, please do not hesitate to request a conversation with a Support Manager or our Director of Client Services so that we can better understand your experience and take the appropriate action. Give us a call at 201-731-1800 and we’ll be happy to assist you. ### 48. Excellent team who is always there to help **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about eZCom Software EDI?** The ease of communication; their staff is always available to answer questions or help resolve system errors. **What do you dislike about eZCom Software EDI?** Nothing comes to mind, our experience has been very positive. **What problems is eZCom Software EDI solving and how is that benefiting you?** EzCom helps us set up EDI connections between our warehouses and our ordering systems ### 49. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Sales Support/EDI Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about eZCom Software EDI?** Everyone is friendly, knowledgeable and patient even when I am frustrated. Some have even gone above and beyond to ensure I get the necessary answers. **What do you dislike about eZCom Software EDI?** Honestly, I have not experienced anything I consider a "dislike". All my experiences have been very positive. **What problems is eZCom Software EDI solving and how is that benefiting you?** We are working on integration with our new computer system and are due to go live by the end of the year. ### 50. Doing Business for about 10 Years and always answered and resolved the issues ASAP **Rating:** 5.0/5.0 stars **Reviewed by:** George M. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about eZCom Software EDI?** Quick respond and always resolve the issues **What do you dislike about eZCom Software EDI?** Sometimes uploading the 846 Inventory file is too slow and I am assuming file is too large **What problems is eZCom Software EDI solving and how is that benefiting you?** Answering the phone and solving the issues ASAP and if the phones are busy I like the Call back feature when leave the number without loosing your place I think this is a very Importand specially when you need help and waiting to continue **Official Response from Brenda Noblin:** > Thank you for being a customer for over ten years! As you can imagine, we have customers processing item inventory feeds with tens and even hundreds of thousands of item variations. Sometimes the manual upload into the system can take additional time, simply due to the volume of data. But we do offer multiple integration and automation options. Depending upon the inventory system you use and the EDI requirements of your customers, we could limit the integration to only items that have inventory updates (minimizing time and size/cost of transmitted data), or completely take it off your hands by fully automating that process. Please reach out to our Integration Support Team—we’d love to work on a solution for you. - [View eZCom Software EDI pricing details and edition comparison](https://www.g2.com/products/ezcom-software-edi/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+12%3A30%3A31+-0500&secure%5Bsession_id%5D=59495f77-e9bf-40cc-98df-aa3844d3e8c3&secure%5Btoken%5D=1ecf1d0a874d815953a9834a4b7956861b126ed068731f647cc0255b4ad31d7d&format=llm_user) ## eZCom Software EDI Integrations - [ApparelMagic](https://www.g2.com/products/apparelmagic/reviews) - [bMobile Route](https://www.g2.com/products/bmobile-route/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Dynamics 365 Finance](https://www.g2.com/products/dynamics-365-finance/reviews) - [Enterprise WMS](https://www.g2.com/products/enterprise-wms/reviews) - [FaCTS](https://www.g2.com/products/metamorpho-sys-facts/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Rithum](https://www.g2.com/products/rithum/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [SOS Inventory](https://www.g2.com/products/sos-inventory/reviews) ## eZCom Software EDI Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Functionality** - Data Exchange - Data Mapping **Logistics** - Scaling - Automation - Communication - Copy - Integration **Management** - Workflow Management - Exception Handling - Real Time Reporting **Integrations** - Third Party Integration - BI Tools Integration **Security** - Communication Protocols - EDI Standards **Support** - EDI Testing ## Top eZCom Software EDI Alternatives - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.3/5.0 (648 reviews) - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) - 4.4/5.0 (578 reviews)