--- title: eZCom Software EDI Reviews meta_title: 'eZCom Software EDI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how eZCom Software EDI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 274 scale: '5' date_modified: '2026-07-09' parent_category: name: Data Integration Tools url: https://www.g2.com/categories/data-integration-tools --- # eZCom Software EDI Reviews **Vendor:** eZCom Software Inc. **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.7/5.0 **Total Reviews:** 274 ## About eZCom Software EDI eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency. ## eZCom Software EDI Pros & Cons **What users like:** - Users value the **exceptional customer support** of eZCom Software EDI, highlighting responsiveness and effective problem resolution. (77 reviews) - Users appreciate the **user-friendly interface** of eZCom Software EDI, facilitating smooth training and order processing. (45 reviews) - Users appreciate the **knowledgeable support** from eZCom Software EDI, ensuring quick resolutions and a smooth onboarding experience. (25 reviews) - Users appreciate the **ease of use and exceptional customer support** of eZCom Software EDI for seamless integration. (23 reviews) - Users appreciate the **quick response time** of eZCom Software EDI, valuing immediate support and assistance when needed. (21 reviews) - Users find eZCom Software EDI's **setup ease** exceptional, aided by responsive support and clear guidance throughout the process. (21 reviews) - Implementation Ease (12 reviews) - Efficiency (10 reviews) - Onboarding (10 reviews) - Features (9 reviews) **What users dislike:** - Users find the **interface design outdated** , suggesting a need for modernization and clearer documentation for usability. (8 reviews) - Users find eZCom Software EDI **not user-friendly** , facing challenges with locating POs and navigating the system effectively. (6 reviews) - Users find the **learning curve challenging** , especially for those new to EDI systems without prior experience. (5 reviews) - Users experience **poor customer support** due to long hold times and unhelpful employees, complicating issue resolution. (5 reviews) - Users often face **technical issues** and unclear processes in eZCom, complicating their ability to complete transactions effectively. (4 reviews) - Users note that the **costs can escalate quickly** with eZCom, especially for extensive inventory management and document transfers. (3 reviews) - Poor Documentation (3 reviews) - Users are frustrated with **resource limitations** , particularly around auto logout and handling multiple carton packing efficiently. (3 reviews) - Time Management (3 reviews) - Users find the **difficult implementation** of eZCom Software EDI frustrating, particularly with navigation and issue resolution. (2 reviews) ## eZCom Software EDI Reviews ### 1. EZ Com has been so good. I'm new to EDI and they've walked me through the whole process. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about eZCom Software EDI?** Friendly, fast and efficient service. They're prompt and willing to help however they can. **What do you dislike about eZCom Software EDI?** I literally don't have anything negative to say. EDI takes a little to get your mind wrapped around, but it's doable. **What problems is eZCom Software EDI solving and how is that benefiting you?** I'm a small business who needed EDI. This was a perfect fit for me as I branch into larger trading partners. **Official Response from Customer Service:** > We're thrilled to hear that you've had a positive experience with our team and our EDI software. We strive to provide friendly, fast, and efficient service to all of our customers, and we're glad to hear that it's been beneficial for your small business as you expand into larger trading partners. ### 2. Saving my sanity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about eZCom Software EDI?** I love that their techs are state-side so I can get answers and help in my time zone, the discovery call to implementation has been the least-stressful tech project ever. I've been tearing my hair out for years over old our old EDI provider and eZCom just walked right in, had us switched over in 48 hours, and we were trained the following week. **What do you dislike about eZCom Software EDI?** Nothing comes to mind - seriously easy! **What problems is eZCom Software EDI solving and how is that benefiting you?** We could never get our old EDI connection 100% functional and it was constantly breaking. I had to be the intermediary between the old provider and the trading partner, eZCom had no problem talking directly to the trading partner, giving me back my time and not wasting it playing telephone. **Official Response from Customer Service:** > Thank you for sharing your positive experience with eZCom Software EDI! We are thrilled to hear that our state-side tech support and seamless implementation process have made such a positive impact on your business. It's great to know that we were able to quickly switch you over and provide training efficiently. We are committed to providing excellent service and support, so it's wonderful to hear that our team was able to address your needs directly and save you time in the process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to support your EDI needs. ### 3. You get what you pay for **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about eZCom Software EDI?** I'm far from a "poweruser" and frequently have questions (EDI is not my area of expertise or interest tbh). The support team at eZCom are always available, easy to understand, super patient, and so far they have always got me going again. I don't have to spend ages on hold, wait for a call back or get left hanging. **What do you dislike about eZCom Software EDI?** I don't really have any dislikes. It could be cheaper, but if that diminished the level of service I'd rather pay more. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom saves me a ton of time because I don't have to transfer data manually. I know that's basic EDI, but it works all day everyday and that's what I need. **Official Response from Customer Service:** > Thank you for your feedback! We understand the importance of reliable support, and we're pleased to hear that our team has been able to assist you effectively. ### 4. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary H. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about eZCom Software EDI?** Fair pricing and great support. I cant stress how important support is during vendor setups and last minute changes and they check all the boxes! Started with SPS Commerce and it was a nightmare. eZCom does not even compare. I did alot of research before choosing eZCom. Leaving a review to help other's save time. Highly Recommend **What do you dislike about eZCom Software EDI?** Only downside was finding that they existed. I was recommended by my piers. **What problems is eZCom Software EDI solving and how is that benefiting you?** Fast Intergrations with some of the top nationwide vendors. Customizations to our ERP software to help streamline processes and providing great support. **Official Response from Customer Service:** > Thank you so much, Zachary, for the amazing 5-star review! We’re thrilled you called out our fast integrations with top nationwide vendors and the customizations tailored to your ERP—helping streamline your operations is exactly what we aim for. We’re proud to support your business with solutions that work and a dedicated, US-based customer service team available Monday through Friday, 8:30 AM to 8:00 PM ET, always ready to help with any questions you have. We truly appreciate your partnership and look forward to continuing to support your success! ### 5. Impeccable Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about eZCom Software EDI?** Their customer support. They can help you right away with any urgencies that you may have either by phone or email. **What do you dislike about eZCom Software EDI?** Their platform. It could be more user-friendly and straight to the point, but I guess that's why customer support is so crucial to guide you through the process. The website has the aesthetic from the early 2000s. **What problems is eZCom Software EDI solving and how is that benefiting you?** Their customer support is super knowledgeable and patient in guiding you through the initiation/set-up process. **Official Response from Customer Service:** > We're thrilled to hear that you appreciate our urgency in assisting with any issues. We understand your feedback about the user-friendliness and aesthetic of our user interface. Our development team is currently working on a new and improved user interface that will be rolled out in the near future. Thank you very much for your business and ongoing partnership. We greatly appreciate it. ### 6. Excellent Customer Service - Very User Friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about eZCom Software EDI?** Best customer service anywhere, always very professional and quickly resolve our issues. They reply to phone calls and e-mails in a few minutes (normally) and not the standard 2-5 business days like a lot of customer service reps from other companies. We have been integrating with Quickbooks and it has gone smoothly - they have been very helpful in step-by-step and very quick in getting us up and rolling. We use this software on a daily basis and find it very user friendly. **What do you dislike about eZCom Software EDI?** I have not experienced anything that I have been upset or displeased with. **What problems is eZCom Software EDI solving and how is that benefiting you?** I needed an affordable, user-friendly EDI service. I was unfamiliar with EDI and had never used EDI before in any capacity. They got me going and helped me get set up properly from the very beginning, helped me with every set-up and now I feel like a pro! Everytime I set up a new customer it has been very painless - done quickly and is reasonable priced! **Official Response from Customer Service:** > It’s wonderful to hear that you felt valued and cared for by our Support Team. We try to make EDI simple and easy for our customers. I’ll pass along the kind words and let them know that they’re doing a great job. Thanks very much for your 5 star review and opportunity to support you and your business. ### 7. Reliable EDI Automation - Customer for 3+ years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about eZCom Software EDI?** Reliable customer support & EDI automation, consistent performance over time **What do you dislike about eZCom Software EDI?** While eZCom’s Lingo platform was reliable, I found it not incredibly user-friendly **What problems is eZCom Software EDI solving and how is that benefiting you?** Connecting warehouse operations to 3rd party seller platforms, reducing manual errors and operational burdne **Official Response from Customer Service:** > We're glad to hear that you have found our customer support and EDI automation to be reliable over the years. We understand the importance of user-friendly platforms and will take your feedback into consideration for future improvements. ### 8. Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Karine L. | Supply Chain supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about eZCom Software EDI?** The Customer Support representative gave me clear and easy to follow instructions. **What do you dislike about eZCom Software EDI?** Sometimes it is not easy to understand the problem yourself. **What problems is eZCom Software EDI solving and how is that benefiting you?** We have received error reports from our trading partner and wanted to understand how to resolve this new issue. As the issue is now resolved, we should no longer receive error reports for this issue from this trading partner. **Official Response from Customer Service:** > We are pleased to hear that the issue with your trading partner has been resolved, and you should no longer receive error reports for this issue. We are committed to providing solutions that benefit our customers. Please don't hesitate to call our US Based Customer Service team between 8:30am - 8pm ET M-F. Karine, we value your partnership and thank you for your business and trusting eZCom with your EDI requirements. ### 9. Top Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about eZCom Software EDI?** Their customer service team is the best. Very little time spent on hold, I always get a person, my issues(which are always mine) are resolved quickly. **What do you dislike about eZCom Software EDI?** The interface has a dated appearance and could use some updating. **What problems is eZCom Software EDI solving and how is that benefiting you?** It makes sending product to retailers relatively seamless. **Official Response from Customer Service:** > Hello Eric, Thank you for your kind words about our customer service team! We're delighted to hear that you've had positive experiences with us. We also appreciate your feedback on the interface and want you to know that an updated User Interface is in development and will be released soon. It’s great to hear that our software has made sending products to retailers seamless for you. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We love hearing from our customers! Our U.S.-based Customer Support team is available Monday through Friday from 8:30 AM to 8:00 PM. ### 10. very good software and pretty easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about eZCom Software EDI?** the customer service is always amazing, everyone is always so helpful **What do you dislike about eZCom Software EDI?** Maybe it;s our trading partners, but when there are issues, sometimes its difficult to resolve. **What problems is eZCom Software EDI solving and how is that benefiting you?** Not having to ship orders manually, it is a time saver **Official Response from Customer Service:** > Thank you for your kind words as we truly appreciate your business. We're glad our Lingo software has been easy to use and that our team has been helpful. We understand trading partner issues can be frustrating and to the degree that we are able we work to improve that experience. Please don't hesitate to reach out to us whenever you have an issue, whether it be a problem with shipping, packing or you just need some additional training. We also offer a shipping module that may help streamline your workflow with the carrier that you currently use. We can same you time with some mundane tasks. Our US based Customer Service team is available via phone M-F from 8:30am - 8pm ET. Call us, we like speaking with our customers. ### 11. eZCom review **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor F. | Employee sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about eZCom Software EDI?** Very user friendly. Easy to see orders come in and set up **What do you dislike about eZCom Software EDI?** Nothing I dislike. eZcom is very easy to use. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZcom solves alot for us. Orders coming in and going out and is very user friendly! **Official Response from Customer Service:** > Hello Taylor. We truly appreciate your kind words and are thrilled to hear that you find eZCom Software’s EDI solution user-friendly and easy to use. Your trust and partnership since 2002 mean the world to us, and we’re grateful for the opportunity to support your EDI needs. Thank you for sharing your positive experience—we look forward to continuing to serve you! Thanks again for your 5 star review! ### 12. Super Quick and Helpful Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie d. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about eZCom Software EDI?** I'm still quite new to the software, but know that when ever I'm stuck, I will be getting help fast. **What do you dislike about eZCom Software EDI?** At the moment, I'm happy and guess can sometime be complicated becuase so much can be done with teh software, which should be a positive. **What problems is eZCom Software EDI solving and how is that benefiting you?** It's being used to complete orders by packing them in shipping groups **Official Response from Customer Service:** > Hello and thank you for your glowing 5-star review! We're absolutely thrilled to hear that our US-based Customer Service team's dedication to training has led to such a seamless learning experience with our Lingo platform. Just like any software, continued usage will bring about familiarity, allowing you to eventually do away with notes altogether. However, rest assured that our US-based Customer Service team remains available from 8:30 AM to 8 PM EST M-F to assist you with any inquiries regarding your orders, ASN's, or other questions related to order fulfillment workflows and your EDI requirements. We're committed to your success, which is why we prefer direct communication over impersonal chat boxes or AI-generated interactions. Speaking directly with you allows us to better understand your needs and provide tailored solutions. Thank you once again for your kind review and for choosing us for your business needs. We look forward to continuing to support you every step of the way. eZCom Customer Service. ### 13. Old School EDI Done Quickly, Easily and Affordably... **Rating:** 5.0/5.0 stars **Reviewed by:** Todd S. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about eZCom Software EDI?** The Support Staff @ eZCom were quick always happy to respond and quick to follow up with me when needed. They also didn't mind jumping on a 'Screenshare' if we weren't in the mood to try to figure it out over the phone. The system is also very intuitive, so after our second or third order, we were able to pretty much figure out 95% of the process by ourselves. Finally, we were required to set up our EDI account (per our customer) pretty much overnight, if we wanted our first PO. I thought this would have been impossible. But, sure enough within a few days we were setup, tested, and live thanks to eZCom. **What do you dislike about eZCom Software EDI?** We did not receive any orders for a few months, but we still had to keep paying the monthly fee. This would not be a big deal normally, but since we were set up on eZCom specifically for one customer, it didn't feel like a winning proposition. **What problems is eZCom Software EDI solving and how is that benefiting you?** We needed to use EDI to accept, create labels, route, and invoice orders from our 'Big Box Retailer' who send us orders that we procoduced oversees. **Official Response from Customer Service:** > We're thrilled to hear that you found our support staff to be quick, responsive, and willing to go the extra mile to assist you. We're also glad to hear that you found our system intuitive and easy to use. Our US based Customer Service team is available from M-F from 8:30am - 5pmET to assist you with your EDI questions. We greatly appreciate your business and your trust in eZCom to support your EDI requirements. ### 14. Exeptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about eZCom Software EDI?** We switched to eZCom for our EDI needs after a very bad expereince with SPS. eZCom has gone above and beyond with their customer service every time I have had a need and is ver yfast and comprehensive in their assitance. Additionally they operate with a high degree of intergrity and transperency in their business dealings which is appreciated. Adding new partners is easy and affordable and handled quickly. **What do you dislike about eZCom Software EDI?** The UI of Lingo, their EDI platform, could be easier to navigate and it takes a few different pages of inputs to pull up older invoices and POs that have been closed. **What problems is eZCom Software EDI solving and how is that benefiting you?** They provide EDI services for POs placed by our distributors **Official Response from Customer Service:** > Thank you for sharing your positive experience with our Customer Service Team! We are thrilled to hear that our customer service has met your expectations and that you appreciate our integrity and transparency. Your feedback about the UI of Lingo is valuable, and we will share it with our development team to improve the platform's navigation. We understand the importance of easily accessing older invoices and POs, and we will work on enhancing this aspect for a better user experience. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We are committed to continuously improving our services to better serve your EDI needs. Thank you for trust in choosing eZCom to help manage your EDI needs. ### 15. The eZCom team takes the intimidation factor out of EDI **Rating:** 5.0/5.0 stars **Reviewed by:** Eric v. | Co-President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about eZCom Software EDI?** Their staff is always available to walk our team through order retrieval, invoicing and customer set up. We call in frequently for assistance since each customer requires different steps, and their team always knows exaclty what to do. **What do you dislike about eZCom Software EDI?** EDI is complicated by nature and not a lot of fun, but that is not a complaint about eZCom. **What problems is eZCom Software EDI solving and how is that benefiting you?** They walk us through the complications of EDI trasnmissions. This is required by more and more customers. **Official Response from Customer Service:** > Thank you for sharing your positive experience with our team at eZCom Software! We are thrilled to hear that our staff has been helpful in guiding you through order retrieval, invoicing, and customer setup. We understand that EDI can be complex, but we are here to simplify the process for you. If you ever encounter any challenges or have further questions, please do not hesitate to reach out. We are committed to providing excellent support and ensuring a smooth EDI experience for you and your team. Thank you for choosing eZCom Software for your EDI needs! ### 16. very easy and helpful to set up **Rating:** 4.5/5.0 stars **Reviewed by:** jillian B. | director of operations and customer experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about eZCom Software EDI?** everything is in one place and most can be automated **What do you dislike about eZCom Software EDI?** would love an online help section so i didn't have to call when there are issues. **What problems is eZCom Software EDI solving and how is that benefiting you?** we are using it to connect dropship accounts to our warehouse, more automated **Official Response from Customer Service:** > Jillian, thank you for taking the time to provide a review of your experience with eZCom. We are glad that our software has helped you automate your complex operations and made it easier for you to connect dropship accounts with your warehouse. We do have an online customer on-line help portal. We’ll send you an invite so you can access it. It’s proven to be quite popular with our customers. ### 17. They are amazing at what they do and the support and service they provide. **Rating:** 5.0/5.0 stars **Reviewed by:** Craig H. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about eZCom Software EDI?** They have an amazing Customer Service Support **What do you dislike about eZCom Software EDI?** I wish I had more control to update my self. **What problems is eZCom Software EDI solving and how is that benefiting you?** They can easily handle any problems I put forth and then they come up with a plan of resolution. **Official Response from Customer Service:** > Hello Craig and thank you for the positive review and especially calling out our excellent Customer Support team. We thank you for your business and appreciate the opportunity to assist you with your EDI requirements. Please don't hesitate to reach out to discuss your reference to have more control over updates. Thanks again. ### 18. The Obvious Choice for your EDI Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna C. | Sr Customer Op Excellence Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about eZCom Software EDI?** eZCom is a system that is not only easy to utilize but seamless for integrating with your ERP/3PL systems. Their platform takes EDI which is traditionally technical and makes it universally understandable for it's users. Their technical support is both accessible and efficient which is especially helpful while working through larger/more complex issues. The user interface allows for quick learning making it a very teachable software for new hires making their integration into the company quicker. **What do you dislike about eZCom Software EDI?** eZCom support and ease of use has evolved continuously over the 10+ years we have utilized their platform. This evolution has paired perfectly in tandem with our own company's evolution, and there have not been any instances where their system has NOT met expectations along the way. **Recommendations to others considering eZCom Software EDI:** Run... don't walk :) **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom has been on a journey of continuous improvement with us from an integration standpoint for over 6 years. No matter what changes to the nature of our business, be it the 3PL's we integrate with or what our EDI customers require from us, the eZCom team as been in lock step either guiding us to current functionality or building out custom features to support these unique scenarios. Their integration and development teams are top notch providing thorough guidance and solutions that are sustainable for our ever-changing business. **Official Response from Customer Service:** > Thank you for your kind words, Jenna! We are thrilled to hear that eZCom has been an invaluable partner on your company's journey. Your review serves as a source of tremendous encouragement to us as we continue to strive to make our system better and deliver the best possible support experience. We take customer feedback seriously and are always looking for ways to help our customers get the most out of our EDI platform and contribute to their success. We appreciate your continued loyalty over the last 10+ years, and we look forward to continuing to provide you with reliable EDI solutions for many years to come. ### 19. Great Platform and Wonderful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Monica A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about eZCom Software EDI?** eZCom is not only a much cheaper option than our previous EDI provider but it's also been very easy to use. The implementation process was a breeze as their support team walked us through each step. They also helped us integrate it with QBO which saves us time. The platform is very user friendly and their support team walked us through all of the steps on processing the orders. Whenever we have a question, it's nice to be able to talk to an actual person who answers the phone without a long wait time and can actually help you out. That is not the case for many other software providers. So far, working with eZCom has been a very smooth process and we are thrilled that we made the switch. **What do you dislike about eZCom Software EDI?** I have not ran into any issues that I dislike eZCom for yet. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is helping solve receiving orders from Chewy, processing them and ultimately invoicing them. eZCom is helping our bottomline by providing a platform that is at a much reasonable cost while still maintaining all of the features and functions we need. **Official Response from Customer Service:** > Hello Monica, Thank you for sharing your positive experience with eZCom Software EDI! We are thrilled to hear that our platform has been a cost-effective and user-friendly solution for your business. Our team is dedicated to providing excellent support and guiding you through the implementation process seamlessly. We are delighted that you find our platform easy to use and that our support team has been helpful in processing your orders. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We are here to help and ensure your continued satisfaction with our services. Please keep in mind that our US based Customer Support team is available via phone or email M-F from 8:30am - 8pm ET if you have questions or need help. Thank you for choosing eZCom Software EDI! ### 20. EZ Com Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about eZCom Software EDI?** Very web friendly and easy to navigate. Uused it for over 2 decades and always satisfied. **What do you dislike about eZCom Software EDI?** Nothing. Highly Recommend and never had an issue **What problems is eZCom Software EDI solving and how is that benefiting you?** Helps us receive orders in a quick turnaround **Official Response from Customer Service:** > We're thrilled to hear that you find eZCom Software EDI web-friendly and easy to navigate. Thank you for being a loyal customer for over two decades! We're glad to hear that you highly recommend our software and have never had any issues. We appreciate your feedback and are happy to hear that eZCom Software EDI helps you receive orders quickly. ### 21. Came Back to EZCom for superior service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about eZCom Software EDI?** Very good service. You are always able to reach a person in the organization. This leads to good follow up and system progression. **What do you dislike about eZCom Software EDI?** EZCom did not have a "pre-built" integration with our accounting software. I moved away from EZCom for this reason to go to a large company with "expertise" in this software. This was a huge mistake and I was back with EZCom within a year. I would have been much better off to work with their development team. **What problems is eZCom Software EDI solving and how is that benefiting you?** We work with large vendors who require EDI for POs and invoicing. EZCom has been the easiest to use. I have used 3 other EDI platforms. **Official Response from Customer Service:** > Thank you for your kind words and for sharing your experience with us! We are thrilled to hear that you appreciate our service and the ease of reaching our team. We understand the importance of seamless integrations and are sorry to hear about the initial challenge you faced. We appreciate your feedback and are continuously working to improve our services. If you ever need assistance with integrations or have any other concerns, please don't hesitate to reach out. We are here to help and ensure your experience with EZCom is top-notch. Thank you for choosing us for your EDI needs! ### 22. Like a tall cool glass of water while lost in the Sahara Desert **Rating:** 5.0/5.0 stars **Reviewed by:** Denise F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about eZCom Software EDI?** It's hard to pick one--so I'll start with transparency. I was aware of every action taken on our behalf throughout the process which enabled me to provide regular updates to my team and buyer. That makes me look good at my job! (And good luck getting that level of input with other providers at the same price point--I know because I"ve been there.) Secondly, it was very easy to implement and use the site immediately--their customer service is excellent and made the experience almost effortless. I will definitely use them in the future as we integrate more channels into our business. **What do you dislike about eZCom Software EDI?** I do hate filling out surveys but the service I was provided was too good not to acknowledge it. **What problems is eZCom Software EDI solving and how is that benefiting you?** Helps me easily receive and fill orders from other retail websites so we can sell our product on more channels and grow our business faster. **Official Response from Customer Service:** > Hi Denise, We wanted to express our sincere gratitude for your fantastic 5-star review! Your feedback truly made our day. We're thrilled to hear that our efforts to simplify the complexities of our Lingo platform have been successful for you. Making the tough stuff in EDI easy is our mission, so knowing that you found it accessible and comprehensible is incredibly rewarding. We're especially delighted that our US-based customer service team left such a positive impression on you during the onboarding process. Your analogy of it being "like a tall cool glass of water while lost in the Sahara Desert" truly captures the essence of what we strive for in providing exceptional support. It's fantastic to see our dedication recognized in such a vivid and appreciative way. Remember, our US-based customer support team is here for you whenever you need assistance, Monday through Friday, from 8:30 am to 8:00 pm. Just give us a call, and we'll be more than happy to lend a hand with any questions or concerns you may have. Thank you once again for choosing eZCom for your EDI needs. Your business and partnership mean the world to us, and we're honored by your trust in us. We look forward to continuing to serve you and exceeding your expectations in the future. ### 23. Ez Com is The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about eZCom Software EDI?** Ez Com is very organized. It was easy to navigate and helps with the keeping track of PO's by providing vendors and us the users with an organized platform for easy transmission. I also like that the EDI system provides access to multiple shipment requirements. Such as the UPS+Fedex + pallet label functionality to process easier labels for shipment. Also the ASN processing is also very effective and provides us with a easy way to track the shipping and tracking #'s. **What do you dislike about eZCom Software EDI?** Some functions are not available to us yet, such as the use of palletization for Marshalls + TJMAXX accounts. They are requiring us to provide a documentation for approval from the vendor, but the vendor does not provide this for us. So this function is not available as of yet. Also in the beginning there was no possible use for Marshalls and TJMAXX account, but Stas and Ted from the Support team helped assist us on this. **What problems is eZCom Software EDI solving and how is that benefiting you?** PO interchange, which assist with the organization of PO's and eases the use of transmission from one portal to the next. They have also helped us accept some purchase orders in a easier format, example being Marshalls and TJMAXX systems. We have only started using the EZCOM EDI account starting late last year and it has helped quicken the PO processing procedures. **Official Response from Customer Service:** > Hello Jenny W. Yhank you immensely for your glowing 5-star review. It's clear that you're a frequent user of our Lingo system, and we're delighted to know it has significantly enhanced your workflow and saved you time. We're particularly thrilled that we could provide assistance with your Marshalls and TJMAXX accounts, specifically in navigating the shipping and packing functionalities. Remember, our US-based Customer Service team stands ready to assist you with any further inquiries or concerns, available from 8:30 am to 8 pm EST, Monday through Friday. Once again, we appreciate your wonderful review and the trust you've placed in us for your EDI needs. ### 24. Highly Experienced Technical Reviewer **Rating:** 4.5/5.0 stars **Reviewed by:** George R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about eZCom Software EDI?** I've been a Lingo EDI administrator now for many years. I've used many other 3rd party provider solutions over the years. I find Lingo to be extraordinarily high functioning at a very reasonable price point. Implementation was easy and swift. Support, when needed is quite knowledgeable, helpful and patient. Definitely a good choice those required to enter the EDI realm of business communication. **What do you dislike about eZCom Software EDI?** Functionality is not always intuitively or easy to locate but is easy to learn. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZComm Software provides electronic connectivity between my clients with their customers. This helps me to grow and support my 3rd party logistics and fulfillment business customers more seemlessly. **Official Response from Customer Service:** > Hello George, Thank you for sharing your positive experience with eZCom Software EDI! We're thrilled to hear that you find our solution high functioning and easy to implement, with knowledgeable support. We appreciate your feedback on the functionality and will take it into consideration for future improvements. It's great to hear that our software is helping you facilitate electronic connectivity for your clients and support your logistics and fulfillment business. If you have any specific suggestions on how we can enhance the intuitiveness of our platform, please feel free to reach out. We value your input and are here to assist you further. Please keep in mind that our US based Customer Support team is available via phone or email M-F from 8:30am - 8pm ET if you have questions or need help. Thanks George for your business and entrusting eZCom with your EDI needs. ### 25. Best customer service experience ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Karlei A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about eZCom Software EDI?** The customer support team is hands down the most helpful group I have worked with. Their site navigation is also very straightforward and super user-friendly once you learn the basics. **What do you dislike about eZCom Software EDI?** It was a bit challenging to figure out how to make one Master BOL for multiple POs and DCs, but the team helped figure it out and what to do if we do not need this for future POs. **What problems is eZCom Software EDI solving and how is that benefiting you?** We started using the software for our first PO from a major retailer, and they made the process so smooth. I had a big lead in sorting everything for Labels and BOLs using EZCom. Now we have integrated all of our wholesale accounts in eZcom and they have made going into new retailers a simple and seamless experience. **Official Response from Customer Service:** > Karlei, thank you for taking the time to provide this positive review! It’s great to hear that our customer support team was able to help you address the challenges you were facing and our goal is to continue providing customer service that exceeds your expectations! ### 26. Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about eZCom Software EDI?** What I like best about EZ Com is that it is very user friendly. The support staff and integration team are very knowledgeable and helpful. Very patient with all of my questions. **What do you dislike about eZCom Software EDI?** There is really nothing that I dislike about EZ Com. I don't have any compliants at all. It would be nice to be able to integrate our orders to our warehouse so that they upload automatically, however EZ Com cannot integrate with our warehouse platform at this time. **What problems is eZCom Software EDI solving and how is that benefiting you?** EZ Com is very helpful integrating all of our new customers. They make it very simple for us so we do not have to worry if it is being completed or not **Official Response from Customer Service:** > Dear Tracy, We sincerely appreciate your fantastic 5-star review! It brings us immense joy to learn that our Lingo product has made the onboarding process for new Trading Partners a breeze for you. Additionally, we're thrilled that our Support team has been helpful during your journey with us. At eZCom, we take immense pride in our Customer Support. We firmly believe that direct communication with our customers is paramount, which is why we prioritize human interaction over chat bots and AI. Our US-based support team is available to assist you Monday through Friday, from 8:30 am to 8:00 pm EST. Once again, thank you for your stellar review and for placing your trust in eZCom to help satisfy your company's EDI requirements. Best regards, Customer Support ### 27. Easy platform to use **Rating:** 5.0/5.0 stars **Reviewed by:** Arielle B. | East Coast Sales Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about eZCom Software EDI?** The customer service is absolutely amazing! Anytime I have small or big questions, I always call and get the help that I need. Each support representative knows exactly what to do and how to ease the situation. **What do you dislike about eZCom Software EDI?** The only downsides of eZCom is the platform interface. Its a little outdated. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom helps integrate all of our big EDI orders with ease and percision. Using eZCom saves our team SO much time! **Official Response from Customer Service:** > Thank you for sharing your positive experience with our customer service team! We are thrilled to hear that you find our support representatives knowledgeable and helpful. We appreciate your feedback about the platform interface and will definitely take it into consideration for future improvements. We are glad to hear that eZCom Software EDI has been beneficial in integrating your EDI orders efficiently, saving your team time. If you have any further suggestions or need assistance, please feel free to reach out. We are here to help! ### 28. EDI continues to be the go-to platform for order processing! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about eZCom Software EDI?** I've been using EDI for about a year now, and it has only gotten better over time. Previously, we utilized a third party program to help create UPS labels, but after meeting with a EDI rep, they were able to help add this function plus generating pallet labels all on one site. We are now able to track multiple accounts who primarily use UPS with ease! **What do you dislike about eZCom Software EDI?** When there are multiple items with the same name, it would be nice if EDI could recognize that, and match the order with it. Currently, we have a lot of duplicate item numbers on EDI, and even if I click "reprocess items" to find something similar, it doesn't work. **What problems is eZCom Software EDI solving and how is that benefiting you?** The implementation of creating UPS and pallet labels has been a big help, saved us a lot of time! **Official Response from Customer Service:** > Greetings, We extend our heartfelt gratitude for your positive review and for choosing eZCom Software for your EDI needs. Your business and partnership are greatly valued. We're especially thankful for your suggestion regarding implementing tooltips on our Lingo platform to simplify the intricate shipping process. Understanding the varying packing requirements set by different trading partners can indeed pose challenges, and we appreciate your recognition of this fact. We're thrilled that our shipping add-on has proven beneficial to you, streamlining the process by consolidating documents and labels in one convenient location, eliminating the need to navigate between multiple screens. As you're aware, our US-based Customer Service team is available from 8:30 am to 8 pm EST, Monday through Friday, ready to address any queries or concerns you may have. Please don't hesitate to reach out to us for assistance or training, as needed. Once again, we express our gratitude for your review, your business, and your trust in eZCom Software ### 29. Consistently solid **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about eZCom Software EDI?** The interface is easy to use and the site always loads fast. The support is top notch. **What do you dislike about eZCom Software EDI?** Searching for transactions isn't always the most efficient. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZcom provides seamless integration so that we can sell to large retailers. **Official Response from Customer Service:** > We're glad to hear that you find our interface easy to use and that our support has been top notch. We appreciate your feedback about the transaction search efficiency and will take it into consideration for future improvements. As you are aware, our US based Customer Support team is available M-F from 8:30am - 8PM to take your calls and honestly, we're delighted to hear from you and our other customers. ### 30. Outstanding Company offering EDI Services and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about eZCom Software EDI?** From our first contact with eZCom, the process of switching from our previous vendor to eZCom has been a smooth and efficient process. The Set Up Team and Customer Support Services we’ve experienced so far are amazing - they respond quickly and are extremely clear and patient in explaining things step by step. All of us involved are not technologically savvy so Customer Support was extremely important to us. **What do you dislike about eZCom Software EDI?** Our experience has been totally positive. **What problems is eZCom Software EDI solving and how is that benefiting you?** Our previous edi system was difficult to use and no longer being supported by the previous company. eZCom software is a very straight forward system with great customer support and they have handled everything quickly and efficiently. **Official Response from Customer Service:** > Thank you for your glowing review! We are thrilled to hear that you have had such a positive experience with our EDI services and customer support team. At eZCom, we strive to provide a seamless transition process and excellent support for all our customers, regardless of their technical expertise. We are delighted that you found our system straightforward and our support team helpful. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to continuing to support your EDI needs. ### 31. CRITIQUING EZCOM SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** SUE F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about eZCom Software EDI?** IT SIMPLIFIES OUR BUSINESSES WHY OF RECEIVING CUSTOMER ORDERS, AS WELL AS INVOICING, RIGHT FROM OUR DESKTOP **What do you dislike about eZCom Software EDI?** THERE IS NOTHING THAT WE DISLIKE! AS LONG AS WE HAVE ACCESS TO THE SUPPORT TEAM AT EZCOM WHEN NEEDING HELP (WHICH WE ALWAYS DO) , NO NEED TO DISLIKE. **What problems is eZCom Software EDI solving and how is that benefiting you?** - NOTIFICATION ON CHANGES NOT POSSIBLE - CREATE & SEND ORDER ACKNOWLEDGEMENTS -EDIT ORDER CHANGES - SHOULD THEY BE DELETED JUST A FEW OF ISSUES OUR COMPANY HAS EXPERIENCED SINCE IMPLEMENTING EDI IN 2007, SUPPPORT TEAM IS THERE TO HELP, ALWAYS **Official Response from Customer Service:** > Greetings Sue, Thank you for sharing your positive experience with eZCom Software EDI! We are thrilled to hear that it has simplified your business processes and that you find the support team helpful. If you ever have any questions or need assistance with notifications, order acknowledgments, or order changes, please don't hesitate to reach out. We are here to help ensure that your experience with eZCom Software continues to be smooth and efficient. Thank you for being a valued customer! Please keep in mind that our US based Customer Support team is available via phone or email M-F from 8:30am - 8pm ET if you have questions or need help. ### 32. EzCom Software is Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about eZCom Software EDI?** The software is easy to use, adapts with systems easily. Customer service has been outstanding. Adding new customers is an easy process as well. **What do you dislike about eZCom Software EDI?** I don't see a downside to using ezCom except it is a 3rd party but if that's what makes sense for your company, they are great! **What problems is eZCom Software EDI solving and how is that benefiting you?** There aren't any problems they are solving that I'm aware of. **Official Response from Customer Service:** > We're thrilled to hear that you find our software easy to use and that our customer service has been outstanding. Thank you for your positive feedback! ### 33. Affordable, Easy Setup and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Monica A. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about eZCom Software EDI?** eZCom is much more affordable than other EDI softwares. The setup with eZCom was a breeze and they helped us walk through all of the setup. Now that we are up and running, whenever we've had questions, reaching out to the support team has been very easy. The support team not only can answer your questions quickly but they are a pleasure to work with. We highly recommend eZCom! **What do you dislike about eZCom Software EDI?** Nothing - the setup with eZCom has been great and the customer support is not only responsive but actually helpful as well! **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is helping reduce our overhead spend as it is a much more affordable EDI software. **Official Response from Customer Service:** > Dear Monica, We sincerely appreciate your glowing 5-star review. It's wonderful to hear that you find our Customer Support team not only helpful but also recognize the value that eZCom brings to your organization. Your trust in us to address your EDI requirements means a great deal, and we're honored to be your chosen partner in this regard. As you're aware, our US-based Customer Support team is available from 8:30 am to 8:00 pm EST, Monday through Friday, and we're always eager to assist you. We truly enjoy engaging with our customers, and rest assured, you'll always speak with a real person when you reach out to us—no bots or chat boxes. Thank you once again for your business and partnership. Your support is immensely valued by all of us at eZCom. Warm regards, the eZCom Customer Support team. ### 34. quick process, helpful, straight to the point. **Rating:** 4.0/5.0 stars **Reviewed by:** Ilyasse A. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about eZCom Software EDI?** customer service is great. I like when things get addressed without any delays. **What do you dislike about eZCom Software EDI?** No problems as of yet. Everything is going good. **What problems is eZCom Software EDI solving and how is that benefiting you?** Connecting with edi has been a tedious thing to do, with eZcom's help, everything is on track. **Official Response from Customer Service:** > Thank you for your positive feedback! We aim to provide a quick and helpful customer service experience, and we're pleased to hear that we are meeting your expectations. ### 35. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about eZCom Software EDI?** I had no previous experience using software EDI and scheduled a call with EZCom. The customer service agent walked me through the platform step by step. It's very easy to understand and use. They also helped us add a new customer which required testing with SPS. The process was seamless. **What do you dislike about eZCom Software EDI?** I don't know all the functionality - will require another call. **What problems is eZCom Software EDI solving and how is that benefiting you?** We previously used SPS which was before I joined the company, so I'm not sure what prompted us to move to EZ Com. We are using EZ Com for ASNs and invoices across multiple customers. **Official Response from Customer Service:** > We appreciate your review! It's great to hear that our customer service team provided a helpful and seamless experience. We're here to assist with any further functionality and ensure you get the most out of our platform. We have many customers that come to us from SPS and are appreciative of our US based Customer Service team and their ability to quickly address issues and conduct ongoing training and guidance. We're here for you M-F from 8:30 to 8PM ET. Thanks for trusting eZCom with your EDI requirements. We greatly appreciate your business. ### 36. Kind and patient **Rating:** 5.0/5.0 stars **Reviewed by:** Tammyt L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about eZCom Software EDI?** it doesn't matter how small or large my problem may be - the person I get on the phone is always kind and patient and will answer all of my questions so I can better understand what I am doing. **What do you dislike about eZCom Software EDI?** I have used them since 2016 and have never had anything that upset me - sometimes I may have to wait for an agent but that is because I don't want a call back - I will patiently wait for a live body. **What problems is eZCom Software EDI solving and how is that benefiting you?** A lot of our retail customers require specific packaging and other features so there are times we may not fully understand their specific needs. **Official Response from Customer Service:** > Hello Tammy, We appreciate your loyalty since 2016 and are committed to continuously improving our response times to ensure that you receive timely assistance whenever you need it. Please remember that our Customer Service team is available M-F from 8:30am to 8pm ET. Please don't hesitate to call if you have questions or need our assistance. Thanks again for your business and ongoing partnership. ### 37. Nice People and Efficient Help **Rating:** 5.0/5.0 stars **Reviewed by:** Luzelena E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about eZCom Software EDI?** eZCom is relatively easy to use and if I have questions, I know I can contact the customer support number and they're always able to walk through any questions or issues I might have. Julie and others in customer support are very patient and knowledgeable in the software. Also helpful are the descriptions after some actions. **What do you dislike about eZCom Software EDI?** Not knowing what some of the actions will do. Not sure if it notifies the company/PO sender. **What problems is eZCom Software EDI solving and how is that benefiting you?** Data management, shipping, routing, and invoicing to customers **Official Response from Customer Service:** > Hello Luzelena! We are thrilled to hear that you find our software easy to use and our customer support team helpful. We understand the importance of clear communication and will work on providing more detailed descriptions for actions to address your concerns. Rest assured, we will also look into improving notifications to the company/PO sender. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and are committed to continuously enhancing your experience with eZCom Software EDI. As a reminder, our US based customer support team is available from 8:30am to 8pm ET so please pick up the phone and call us if you need assistance. Thanks again for your partnership and trusting eZCom Software with your EDI requirements. ### 38. Amazing services and very fast responding team **Rating:** 5.0/5.0 stars **Reviewed by:** Sindhuja T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about eZCom Software EDI?** All the connections work so great that we do not have to look much at the performances, customer support reponses are in minutes which makes the process so easy. I use Lingo daily and it's one of the best EDI integration tool. They implement any customizations that I request for and they make sure the integrations are easy to use. **What do you dislike about eZCom Software EDI?** There is nothing that I dislike about eZCom **What problems is eZCom Software EDI solving and how is that benefiting you?** It's working as a bridge between retailer and our system. also we use lingo for our labels, which has reduced our charge backs **Official Response from Customer Service:** > Hi Sindhuja, Many thanks for your fantastic 5-star review! We're thrilled to hear your positive feedback about our Customer Service Team and the label printing features on our Lingo Platform. It's great to know that we could tailor a few aspects to streamline your workflow, saving you time and reducing chargebacks. Once again, Sindhuja, we truly appreciate your partnership and trust in eZCom for your EDI needs. ### 39. Best Setup Support and Customer Service Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about eZCom Software EDI?** The software is relatively easy to use. The customer support was phenomenal. The retailer we were working with was less than helpful but the eZCom team made up for it big time. They really are the best customer service and support I've ever had in business. **What do you dislike about eZCom Software EDI?** The system appearance looks dated. It works fine but it could use an updated theme. **What problems is eZCom Software EDI solving and how is that benefiting you?** We are expanding into Big Box retail and the eZCom made the integration so easy. **Official Response from Customer Service:** > Dear Eric, We sincerely appreciate your glowing 5-star review. It brings us immense joy to learn that you find our software user-friendly and that you've had an exceptional experience with our customer support team. Ensuring your satisfaction is our top priority, and we're delighted to have exceeded your expectations, especially in light of the challenges you faced with the retailer's support. We want to remind you that our US Customer Service Team is at your disposal, available Monday through Friday, from 8:30 am to 8:00 pm EST. Whether you have questions, encounter issues, or simply seek additional training, we encourage you to reach out to us. Furthermore, we're excited to share that we're currently in the process of developing an enhanced Lingo User Interface. This upgrade promises a more intuitive and seamless user experience. Eric, once again, thank you for your stellar 5-star review, your partnership, and for entrusting eZCom with your company's EDI requirements. Best Regards, Customer Support ### 40. Wish I had found eZCom Software sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Monica T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about eZCom Software EDI?** I was very hestitant to change to a new EDI partner after having been with the previous one for over 20 years. However, the transition was seamless and provides exactly what we need to run our business without a hiccup. **What do you dislike about eZCom Software EDI?** I have not found anything I dislike about eZCom EDI. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software links up and serves our Trading Partners with tremendoous support so we can ship our products and invoice correctly. **Official Response from Customer Service:** > Hi Monica, I wanted to extend my sincerest gratitude for your outstanding 5-star review. It's truly heartening to hear that your transition to eZCom from your previous EDI provider has been smooth and aligned perfectly with your business needs. Change can indeed be challenging, and we're delighted that our services have seamlessly integrated into your operations. Our US-based Customer Service team is at your disposal, Monday through Friday, from 8:30 am to 8:00 pm, ready to address any inquiries you may have. We strongly encourage you to reach out with any questions or concerns you might encounter along the way. Providing personalized assistance is at the core of what we do because we understand that navigating EDI complexities can be daunting. Unlike some other companies opting for chatbots, we firmly believe in the power of genuine human interaction. Conversing with our customers allows us to gain invaluable insights into your needs and provide tailored solutions effectively. Monica, your glowing review means the world to us, and we're truly grateful for your trust in eZCom for your EDI requirements. Your business is highly valued, and we're committed to delivering top-notch service every step of the way. Thank you once again for choosing eZCom. We look forward to continuing to exceed your expectations ### 41. eZcom has been an easy and tailored EDI solution so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about eZCom Software EDI?** The responsive support help, 1-1 calls for setup and training. **What do you dislike about eZCom Software EDI?** The Lingo software platform has a bit of an older feel to it but has been easy to navigate. **What problems is eZCom Software EDI solving and how is that benefiting you?** Resellers have made EDI software manditory to continue to use. eZCom has provided that solution. **Official Response from Customer Service:** > Thank you for sharing your positive experience with our responsive support and personalized setup and training calls. We appreciate your feedback about the Lingo software platform and are working on rolling out a new user interface in 2025. Our US based support team is here to help you with any issues M-F from 8:30-8pm ET. We encourage you to call us whenever you have questions or need additional training. Thanks for your business and ongoing partnership. ### 42. BEST CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about eZCom Software EDI?** THE CUSTOMER SERVICE TEAM!!!!!!!!!!!!!!!!!!!!!!!!!!! They are so patient, and kind, and wise, and lovely, and helpful and available! And supportive. I mean, they make the world a better place. Thank goodness for everyone at support@ because I have never once called them with plenty of time on my hands and one quick quetion. It's always an eleven alarm dumpster fire with deliverables due in twenty seconds but a million steps to go. They are wonderful. I don't know how else to say it. **What do you dislike about eZCom Software EDI?** It's called eZcom but its anything but easy. Can you layer in some AI so we can get this stuff done using more natural language and less chaos? **What problems is eZCom Software EDI solving and how is that benefiting you?** fulfillment to nordstrom **Official Response from Customer Service:** > Greetings and a heartfelt thank you for taking the time to leave us a stellar 5-star review of our Customer Service team. Our dedicated team, based in the US, stands ready to assist you with calls and inquiries from 8:30 am to 8:00 pm EST, Monday through Friday. We firmly believe that direct communication with our valued customers is paramount in providing effective assistance, whether it's addressing Lingo training, TP inquiries, order assistance, or fulfillment concerns. When you contact us for support, rest assured, you'll always connect with a real person, not a bot or chat box. Once again, we appreciate your glowing review, the opportunity to collaborate, and your trust in eZCom for your EDI needs ### 43. eZCom Best in the Business for EDI **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about eZCom Software EDI?** Option 2. The tech people are helpful and informative. The team always takes me to the next level in my learning. The product is robust, so I appreciate the training. **What do you dislike about eZCom Software EDI?** It's more preference; the software looks dated. But on the flip side, competitors may have a better look, but it does not help me access my errors, which could lead to a chargeback. **What problems is eZCom Software EDI solving and how is that benefiting you?** Last week built virtual pallets. This week am working on a routing request to see the past performance and if I had done something wrong. Learned how to update catalog. **Official Response from Customer Service:** > Thank you for your feedback! We agree that the EDI software you use should highlight all of your trading partner’s requirements. Lingo has dynamic validation rules that are retailer specific. This means that no matter which trading partners you’re doing business with, Lingo will help ensure you’re providing all required data elements. Of course if you have questions, you’re always welcome to call our support team for assistance! ### 44. innovative solutions **Rating:** 5.0/5.0 stars **Reviewed by:** ALEX B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about eZCom Software EDI?** This is my first experience working with Ezcom. The products available for integration are impressive, and I appreciate these innovative solutions. They streamline company processes, aiding in cost reduction and minimizing errors. Currently, we have integrations with ERP, inventory, accounting, shipping, and 3PL/WMS systems." **What do you dislike about eZCom Software EDI?** I don't have much to say in terms of negative aspects up to this point. **What problems is eZCom Software EDI solving and how is that benefiting you?** cost and mistakes **Official Response from Customer Service:** > Hello Alex, Thank you for your outstanding 5-star review. We're thrilled to learn that our Lingo product has been instrumental in streamlining your company's processes, leading to cost reduction and error minimization. Providing such value to our customers is at the core of our mission — we handle the intricate aspects of EDI so you can focus on your business operations seamlessly. Moreover, we're delighted to hear that our integration with your supply chain applications and entities has facilitated a seamless EDI experience from an operational standpoint. As you're aware, our US-based Customer Service team is available to assist you from 8:30 am to 8 pm EST, Monday through Friday. We genuinely enjoy engaging with our customers and resolving any issues, questions, or challenges they may encounter. Alex, once again, thank you for the fantastic review and for trusting eZCom Software with your company's EDI requirements. Your satisfaction is our priority. ### 45. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about eZCom Software EDI?** We are having issues getting EDI messages to a client. Dallas has helped me out in a very customer friendly way, very patient. Already heard from our IT department that Dallas was very helpful. EDI obviously has many advantages. eZCom is priced favorable and their service is extremely good **What do you dislike about eZCom Software EDI?** no dislikes yet and can't image it will come **What problems is eZCom Software EDI solving and how is that benefiting you?** We can't get EDI files to a client and Dallas eplained me how to do a mass update as well as how to go back to invoices already sent in order to re-send **Official Response from Customer Service:** > Hello Edwin and thank you very much for your 5-Star review. Our US based customer service team is available M-F from 8:30am - 8pm est to answer your questions and/or help you with any EDI related issue you might have. We believe in speaking with customers on the phone because we think that it's the most effective and efficient way to help customers solve their issues. You'll never be forced to interact with bot. Thank you again for the terrific review and for entrusting eZCom with your EDI requirements. ### 46. Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about eZCom Software EDI?** I am new to working with this program so I dont have a ton of likes yet. I do believe that the ease of transferring from quickbooks is easy. **What do you dislike about eZCom Software EDI?** I dont think it is super user friendly if one doesnt know how to navigate. **What problems is eZCom Software EDI solving and how is that benefiting you?** NA **Official Response from Customer Service:** > Hello and thank you for your review! We're glad to hear that you find the transfer from QuickBooks to be easy. We understand that navigating a new program can be challenging, and we offer training and support to help with that. Please feel free to reach out if you need assistance with anything. Our US based support team is available from M-F from 8:30am - 8PM ET. We look forward to hearing from you. ### 47. eZCom Is Amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about eZCom Software EDI?** eZCom's Lingo software has been a great enhancement to our business. It is easy to use and extremely intuitive. **What do you dislike about eZCom Software EDI?** We haven't run into any downsides concerning eZCom as a whole or their excellent support. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Lingo has made our integration process with suppliers and retailers easier than expected. They have helped us become a more efficient business overall. **Official Response from Customer Service:** > Hello Daniel and thank you for the 5 Star Review. We greatly appreciate your business and the trust that you have in eZCom to support your EDI requirements. Our US based Customer Support team is here from 8:30am - 8pm Monday through Friday if you need assistance. You can call or email us. We're always happy to hear from you. Thanks again for your most excellent review. ### 48. Saved by eZCom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about eZCom Software EDI?** They were able to help us quickly and accuratly get out of a bad situation with another EDI provider. They were able to get our retail partners and WMS integration completed on time. Software is prety straight forward for EDI and the support team were great help during onboarding. **What do you dislike about eZCom Software EDI?** Have not come across any issues as of yet. Software and support have been great. **What problems is eZCom Software EDI solving and how is that benefiting you?** We were working with another EDI provider that could not get us integrated with our Belk retailer. The move to eZCom was fast and very efficient. Within a week we were signed up, onboarded and completed testing to go live. **Official Response from Customer Service:** > Greetings and many thanks for your glowing 5-star review! We're elated to have assisted in resolving your challenge, a feat our competitors couldn't achieve. As you know, our US-based Customer Service team stands ready via phone from 8:30 AM to 8 PM, Monday through Friday. Don't hesitate to reach out for training or any concerns regarding your EDI requirements. We sincerely value your business and cherish the chance to collaborate with you on your EDI needs. ### 49. eZCom Software Customer :) **Rating:** 5.0/5.0 stars **Reviewed by:** Orin M. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about eZCom Software EDI?** I can highly recommend businesses use the eZCom software. As a client who knew very little about the processes and backend connections, the team at eZCom have managed to turn me into a 'professional' :) The support team are absolutely fantastic !! Their knowledge and ability to help in real-time is beyond exceptional. For a person who asks alot of questions and needs assistance with IT, they are only too happy to provide explanations as well as emails with straightforward instructions to follow. Using eZCOM software has made the integrations between retailers and my warehouse a seamless and automated process, which is needed in today's market. 5 stars!!! Best, Orin **What do you dislike about eZCom Software EDI?** I am not having any issues with using the eZCom Software - my experience has been great and I will continue to use it :) **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is communicating between my retailers and warehouse and allowing me be in control of the connections. My prior warehouse managed all of the EDI connections, so it is much better to be able to make any adjustments to orders if necessary in real time. **Official Response from Customer Service:** > Hello Orin and thank you for your 5 Star review. We're so happy that we've helped increase your knowledge regarding EDI processes and business connections. We greatly appreciate your terrific review and more importantly, the opportunity to help support you and your business. We're here for you when you need us. ### 50. Unmatched Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about eZCom Software EDI?** I am delighted to share my experience with EZcom's white-glove customer service, which stands head and shoulders above the rest. The support team's dedication and responsiveness have been nothing short of exceptional. From prompt issue resolution to proactive assistance, they consistently go the extra mile. EZcom's commitment to ensuring client satisfaction is truly commendable and sets a benchmark for excellence. I wholeheartedly recommend EZcom to anyone seeking a partner who not only prioritizes customer service but elevates it to an art form. **What do you dislike about eZCom Software EDI?** cant think of anything. its a super great solution. **What problems is eZCom Software EDI solving and how is that benefiting you?** EZComs EDI has helped our overall operation efficiency. **Official Response from Customer Service:** > Hello and thank you for your 5 Star review. Our US based customer service based team is available to receive customer calls M-F from 8:30am to 8pm EST. We prefer to speak with our customers but also have a self help website for those folks who would rather research on their own. We believe that the most effective way to help educate people and help customers resolve EDI related issues is speaking with them one on one. We greatly appreciate your review and thank you for trusting eZCom with your EDI requirements. - [View eZCom Software EDI pricing details and edition comparison](https://www.g2.com/products/ezcom-software-edi/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+02%3A31%3A59+-0500&secure%5Bsession_id%5D=9fd73b7e-3d38-4e73-9b8e-91e56fa1dc2c&secure%5Btoken%5D=a235ee51a00be1b67b67b09bae68cf2454a410625e327b6d3318bbda9493ec30&format=llm_user) ## eZCom Software EDI Integrations - [ApparelMagic](https://www.g2.com/products/apparelmagic/reviews) - [bMobile Route](https://www.g2.com/products/bmobile-route/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Dynamics 365 Finance](https://www.g2.com/products/dynamics-365-finance/reviews) - [Enterprise WMS](https://www.g2.com/products/enterprise-wms/reviews) - [FaCTS](https://www.g2.com/products/metamorpho-sys-facts/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Rithum](https://www.g2.com/products/rithum/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [SOS Inventory](https://www.g2.com/products/sos-inventory/reviews) ## eZCom Software EDI Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Functionality** - Data Exchange - Data Mapping **Logistics** - Scaling - Automation - Communication - Copy - Integration **Management** - Workflow Management - Exception Handling - Real Time Reporting **Integrations** - Third Party Integration - BI Tools Integration **Security** - Communication Protocols - EDI Standards **Support** - EDI Testing ## Top eZCom Software EDI Alternatives - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.3/5.0 (646 reviews) - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) - 4.4/5.0 (578 reviews)