Edge Pros and Cons

Edge is ver easy and convenient to use. I can easily rollover money to my bank from accumulating good reviews! Review collected by and hosted on G2.com.

I don’t care for the whole week or more it take to deposit my rewards from edge. Review collected by and hosted on G2.com.

Members can answer their text and leave a review at their convience. Review collected by and hosted on G2.com.

Nothing honestly, the site is very easy to navigate, employees like the $5 bonus as well Review collected by and hosted on G2.com.

I am appreciative of the fast work that they do to make sure everything is working correctly. Making the approach to gaining reviews easier. Making business more appealing by gaining the reviews and support of the amazing community. Review collected by and hosted on G2.com.

It's a bit hard for the elderly guests to give reviews I've noticed because they have to sign into their account to leave one. But other than that no complaints here. Review collected by and hosted on G2.com.

What is most helpful about EyeRate is the ability to get honest feedback. I know I'd much rather text a complaint than face a human and make anyone feel bad. Its simple for the customers to use. Its keeps my employees on their best behavior because any of the customers in front of them may be the ones doing a review on them.

The staff has been helpful. The sales team did a great job at highlighting how this program could help the business. My account rep Julz Baltazar has been amazing. Helps me with every small annoying question i have and some how sounds like i dont bother her haha. Thank you Julz! Review collected by and hosted on G2.com.

What are the downsides? I'm not sure i haven't encountered them yet. Review collected by and hosted on G2.com.

Eyerate provided our customers with a quick and easy way to leave us reviews, while their experience was still fresh in their minds, increasing our Google rating and the number of reviews by 300%. Almost overnight! Thanks to Eyerate we have more traffic to our website from Google searches and a presence for the business. Review collected by and hosted on G2.com.

I haven't found a downside to Eyerate. I would recommend Eyerate to any new business looking to increase website traffic. Eyerate provides automatic access which our franchise doesn't allow. I would love to utilize this feature in the future. Review collected by and hosted on G2.com.

EyeRate is a Win, Win, Win for our customers, our employees, and our management team! Our customers like the fact that by providing feedback to us in the form of a review they are additionally compensating our employees who have provided them with a great experience. Our employees are recognized for providing exceptional services to our customers and financially rewarded through the EyeRate payout. Our management team can better gauge the quality of our employee services based on customer feedback. We have gone from a 3.4 Google ranking to a 4.9 within a 7-months, and have almost 150, 5-Star reviews that have increased our new customer acquisition. Review collected by and hosted on G2.com.

To date, we have not found any downsides to using EyeRate. Review collected by and hosted on G2.com.

Eyerate's service makes it easy for our customers to leave valuable feedback for our company. They create an automatic pathway that allows our customers to leave a review on the platform of our choosing (we prefer Google and Facebook). The leaderboard is amazing as well as it creates friendly competition among the staff to boost their personal reviews. We added 37 new positive Google reviews in one month which is amazing considering our client base consists of 150 people! Review collected by and hosted on G2.com.

The only problem that we have with the EyeRate platform is that we have to manually send in our reports so they can process the messages each day. This is not their fault, however, but our parent company Xponential blocking the reporting. EyeRate is working hard with Xpontential to fix this problem and make the service flawless. Review collected by and hosted on G2.com.

I own 7 Massage Envy franchisees who had no real focus on managing and promoting our online presence. We tried EVERYTHING - in house promotions, competitions, giveways and paid marketing to no avail. We were approached by Eyerate who promised to disrupt our old ways and transform our online presence. Their 100% automated solution CHANGED THE GAME. We received more 5 star reviews in one month than we did in the entire year. 15 months later we moved four 3.2 to 4.8 average review with HUNDREDS of testimonials. Our employees are happier and which makes our customers happier. Review collected by and hosted on G2.com.

We had a bump or two along the way on the employee interface. Those issues were quickly resolved. The service is incredibly reliable and I'm glad we can "set it and forget it." Review collected by and hosted on G2.com.

Eyerates payout incentive really motivates me to reach out to my customer base Review collected by and hosted on G2.com.

The lack of consistency with the payout options. Example:Eyerate card Review collected by and hosted on G2.com.

The review process is simplified and the dashboard is user-friendly. AND OF COURSE, THE SUPPORT RECEIVED FROM SAMANTHA BELANGER! She rocks! Review collected by and hosted on G2.com.

There seems to be a lag in the reviews and the leaderboard and the system default messages to clients can be a little confusing. Review collected by and hosted on G2.com.