--- title: Edge Reviews meta_title: 'Edge Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 204 reviews by the users' company size, role or industry to find out how Edge works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 204 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Edge Reviews **Vendor:** Edge **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 204 ## About Edge Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. ## Edge Pros & Cons **What users like:** - Users find **employee competitions and support** incredibly helpful for motivation and staying informed about sales performance. (110 reviews) - Users praise the **quick and efficient customer support** from Edge, highlighting impressive assistance from team members like Timber and Jaslyn. (95 reviews) - Users find Edge to be **very easy to use** , appreciating its simplicity and effective customer support. (47 reviews) - Users love the **ease of use and outstanding employee review boosts** with Edge, enhancing engagement and service quality. (35 reviews) - Users value the **navigation ease** of Edge, complemented by responsive and helpful customer support. (26 reviews) - Review Increase (20 reviews) - Response Time (19 reviews) - Effective (18 reviews) - User-Friendly (17 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users find **poor customer support** frustrating, experiencing delays and complications in resolving login and password issues. (8 reviews) - Users experience **delays** with deposits and transfers, making the overall process frustrating and time-consuming. (7 reviews) - Users find the **learning curve challenging** as initial setup and features can be confusing and complicated. (7 reviews) - Users find **missing features** like limited rollover balances and non-transferable reviews to be frustrating with Edge. (7 reviews) - Users face challenges with **review management** , requiring support for corrections and clarity in the review process. (6 reviews) - Delay Issues (5 reviews) - Filtering Issues (5 reviews) - Users face **login issues** and overly complicated processes for password resets, leading to frustration and inefficiencies. (5 reviews) - Chat Functionality (4 reviews) - Users find the **difficult setup** process frustrating, especially needing support for managers and handling logins. (4 reviews) ## Edge Reviews ### 1. Direct deposit issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Edge?** Edge is awesome! You get money for reviews at Work. When people mention your name in a good review. I had a bunch of reviews and made a deposit to my bank directly from the app. Just had one little issue because it was more than 3 business days so I thought maybe something went wrong with my banking link, but I wrote an email and everybody got back to me as soon as possible. Timber and Jaslyn were a great help! I ended up getting my deposit. Just took a little extra for some reason, but all good simple and easy process. **What do you dislike about Edge?** Nothing! The idea is amazing and the app is great. And easy to use. Awesome for businesses and their employees. **What problems is Edge solving and how is that benefiting you?** It pushes sales employees to do their best and keep customers. Happy and satisfied. ### 2. Quick Response Time **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia L. | Quality Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Edge?** I reached out to see how much of my funds I would be able to withdraw at the beginning of next month. They weren’t able to determine how much due to the queue of reviews that my coworkers have as well. But that’s okay, I’m looking forward to my cash-out regardless. Thanks again, Akelia. I appreciate you guys as always. **What do you dislike about Edge?** It would be nice to see my reviews populate instantaneously, but I understand they have to be processed accordingly. **What problems is Edge solving and how is that benefiting you?** Edge helps me expand my customer base and build trust with the customers I interact with. ### 3. Increase your google review score with employee incentives & data analysis! **Rating:** 5.0/5.0 stars **Reviewed by:** Eleni R. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Edge?** I love that my employees are incentivised to collect reviews and increase our overall score. I think its a great way to get participation. I really love the inclusion of AI and the ability to capture data to really track (esecially negative) reviews. This is incredibly helpful for operations, and idenitfying which empl **What do you dislike about Edge?** There is nothing I dislike about Edge. My only suggestion would be to make it easier to filter reviews by employee **What problems is Edge solving and how is that benefiting you?** Edge is my favorite platform to receive guest feedback. We have another one in our intranet to capture complaints but we recive much less feedback on that platform because it is very extensive survey. ### 4. Essential Tool for Businesses of All Sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Paola V. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Edge?** Helpful, great tool for big and small businesses **What do you dislike about Edge?** I have not found anything that I dislike about edge so far. **What problems is Edge solving and how is that benefiting you?** Employees sometimes do not ask for feedback which is necessary, and this incentivizes them to do so. ### 5. Exceptional Support and Impressive Features in Edge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Edge?** I appreciate how the chat went really good i was able to state what I needed and immediately I was given directions and what I need to get my account open . Inside of edge is a lot of cool features that I’m still checking out being able to read reviews etc. is nice . **What do you dislike about Edge?** Nothing so far to dislike about edge seems to work fine **What problems is Edge solving and how is that benefiting you?** I was locked out and needed new activation codes etc. and that was provided to me immediately ### 6. Quality. Nancy and Timber have been extremely helpful when it comes to understanding this platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Edge?** The reps take time to schedule meetings and make sure you fully understand the processes from the time they send a text notification to a patient to the time it's responded to and handled. **What do you dislike about Edge?** I would say so far, it doesn't seem like retail is involved on the communication side beyond a general manager level. I think if Nancy had the option to discuss her ideas with our director or even regional managers, it would provide a great incentive for our retail team to develop ideas to drive engagement. **What problems is Edge solving and how is that benefiting you?** Engagement as a new store!!!! ### 7. good but could be better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Edge?** I absolutely loved the concept, it really pushes employees to strive for the best customer service. It also helps the customer feel good, knowing they were able to tip their budtender directly. Employees love competition, and this was a friendly and healthy way to do that! Would highly recommend for majority of workplaces, tipped or other! **What do you dislike about Edge?** The downside is that there’s nothing to stop anyone from cheating. We had an employee that went to his other job and had everyone write him reviews. Our website was basically 40+ reviews back-to-back that just said his name and nothing else. Also, I do not like that once you do not work for a company, you cannot receive your funds. I didn’t choose to leave my employer, I was forced too, and to lose that money when I could have absolutely used it, just hurts. After all the bullying and harassment I went through at that job, it’s an extreme slap in the face to not at least get the money I worked so diligently for, despite all the trials I faced in the workplace. I felt accomplished in that, I was able to keep my customers happy despite the extremely toxic work environment, and I can’t even reap the benefits, unfortunate, indeed. Additionally, I believe there should be an option to assign certain reviews to the corresponding person. Many times customers misspell names or only describe the person. I think it would be wise to allow an option when leads and/or managers have the option to assign specific reviews. I definitely missed a ton of reviews with a name like “Eeshyia “. All that being said, I would still recommend, it’s a great concept. I believe it can be improved upon in the future, but definitely a great start! **What problems is Edge solving and how is that benefiting you?** Edge definitely allowed our business to connect to more people, and gain us more reviews online! ### 8. Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Edge?** Edge is super helpful for seeing my clients feedback and overall feedback for my location. I appreciate knowing the difference for client ms who left full reviews and those who do a quick review selection. **What do you dislike about Edge?** The app is a little confusing to operate **What problems is Edge solving and how is that benefiting you?** I could not find my withdrawal email but the team assured me that even though I didn’t get the email my reward withdrawal is processing and I appreciate knowing I can go back to them for addtl support ### 9. I love the implementation of Edge to the company **Rating:** 5.0/5.0 stars **Reviewed by:** Quintera w. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Edge?** I love the fact that I get incentives for my reviews of customer service. I also love how easy it is to use. **What do you dislike about Edge?** I dont like how long it takes them to get back on certain issues. **What problems is Edge solving and how is that benefiting you?** Solving the issues of understanding our consumers needs with reviews. ### 10. My credit was going to someone else **Rating:** 5.0/5.0 stars **Reviewed by:** Loreal N. | But tender, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Edge?** So I got help by timber, my credit was showing under somebody else’s name apparently we both had the same nickname, but when I first started with my nickname was always mine so I didn’t understand but timber helped me out very much. She was very pleasant so I’m thankful my experience is great. Just can’t wait to get paid out **What do you dislike about Edge?** I don’t have anything that’s not helpful about is I’m learning about it **What problems is Edge solving and how is that benefiting you?** No problem at the moment everything was fixed by timber. Actually, it can do better with notifying employees when they can cash out. You could really use the phone number by text or email message. ### 11. Edge saved the reputation of our business!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Edge?** I love that Edge prompts members via text to leave feedback for our team internally, as well as directs them to leave a google review! We were taken over by new ownership who utilized Edge in their other studios! I was blown away at how many new, POSITIVE reviews we have gotten over the last year taking our google review rating from a. 2.6 to a 4.2 (and climbing). Alex has been super helpful in setting up a team challenge to help our team members stay engaged with the platform! The staff loves that they can be recognized for their hard work with the bonus structure too! **What do you dislike about Edge?** We have nothing negative to say about Edge! **What problems is Edge solving and how is that benefiting you?** Edge has increased our google score from a 2.6 to a 4.2! This is huge as we continue to repair our reputation under new ownership! ### 12. Incentives That Truly Motivate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Edge?** I love the seamless integration for incentives! **What do you dislike about Edge?** It is programmatic so with anything programmatic if something is wrong, it can take a little bit to fix manually **What problems is Edge solving and how is that benefiting you?** I love that customers are able to make an organic review and it be associated to each sales person. I had an issue and Timber was able to assist me very quickly ### 13. Amazing Customer Service from Edge for our StretchLab Studios **Rating:** 5.0/5.0 stars **Reviewed by:** Tessa- G. | Area Manager Stretch Lab SouthHill & Coeur D' Alene, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Edge?** Edge is a seamless way to filter feedback on our studios services. It helps give kudos and recognition to our staff who are going above and beyond helping clients, & helps Managers determine steps needed on constructive criticism after a not so good service. We are able to avoid negative reviews hitting the general public eye ( Google Reviews) with a 1-3 star rating prompting managers to address the situation internally, vs a bad review getting posted which has a much bigger negative ripple effect. I love that our team can talk internally on the app. praising each other without it getting posted to Google, and hold them all to a standard of care when the leader-board refreshes & name drops in reviews are coming in. This is a great way to continuously educate our team on best practices & fine tuning our services to best help our clients. The App is extremely easy to use, Alex- our Customer support has gone above and beyond to assist us with any hiccups while integrating the team. She made It easy to get our team on boarded and a great overall understanding of how the Dashboard works & how to understand , & customize it for our clients. Alex is SO quick to respond to emails, kind, and walks you though each step. She follows up with a summary of your conversations and screenshots to assist as well which is a HUGE help for a GM like myself that managers 2 studios and 30 employees. THANK YOU ALEX!! **What do you dislike about Edge?** It was a little frustrating at first that the Dashboard was not logging the Google analytics ( was a minor, temporary hiccup) but has been restored promptly. **What problems is Edge solving and how is that benefiting you?** Edge is primarily to help filter bad experiences so we can internally fix them. This helps to hinder another bad experience, and keeps bad review off the general public eye. Raised out Google rating from 4.2 - 4.7 in ONE WEEK ! ### 14. Incredible service for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Nick A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Edge?** Our Edge is the ultimate secret weapon for dominating Google Reviews. Their service is seamless, effective, and truly delivers results. If you want to stand out and build real credibility online, this is the team you want behind you. **What do you dislike about Edge?** Using Our Edge has been one of the easiest wins for our business. The system runs itself, is fully automated, super simple to set up, and zero stress to manage. It’s rare to find a service that delivers real results without any hassle or hidden drawbacks, but this one truly does. **What problems is Edge solving and how is that benefiting you?** Before using Our Edge, getting consistent Google Reviews felt like pulling teeth with asking customers, following up, and still seeing little traction. Our Edge solved that instantly. It automates the whole process, so we get a steady flow of reviews without lifting a finger. It’s boosted our visibility, built more trust with new customers, and saved us tons of time. It’s like having a marketing assistant working 24/7 in the background. ### 15. Best customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** KShanecia L. | Delivery driver, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Edge?** Very helpful to employees, looking to get the best reviews with this edge program! **What do you dislike about Edge?** I’m not sure if they’re able to fix this, but I wish that I can get paid a little bit more each review! **What problems is Edge solving and how is that benefiting you?** This is benefiting me by giving me more opportunities to receive extra cash tips ### 16. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca P. | Guest experience guide, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Edge?** Edge is easy to use and a “timber” I believe was her name helped me figure out how to get my check. Thanks Timber. Otherwise after my manager told me about this service I jumped on it and I’m glad I did. It’s legit! They are also great at getting back to people when you contact them! Great customer service. **What do you dislike about Edge?** I wish the direct deposit was faster. It took me 5 days. **What problems is Edge solving and how is that benefiting you?** Edge helps me understand how I’m doing with my customers. ### 17. Quick and Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny W. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Edge?** how user friendly it is, all the buttons are pretty straight forward. I also like how fast a team member gets back to you and also follows up if not heard back from. at my job we use this everyday to make sure we are giving the best customer service to our clients, great and honest feedback from clients. **What do you dislike about Edge?** nothing comes to mind, anytime i have a question i use the chat to get some help **What problems is Edge solving and how is that benefiting you?** it helps us get reviews from clients, all types good and bad. Clients might be shy to let the front desk know if they had any issues during their service so this is the best way to let management know so we can improve our team ### 18. Fixing problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Edge?** Edge is very good at getting back with toy when you reach out. I worked with Timber who was a doll and she definitely made sure that she helped me with my problem and also fixed it for me. **What do you dislike about Edge?** Nothing that I can complain about currently. **What problems is Edge solving and how is that benefiting you?** I was unable to see my name in competitions going on within my store, I got a hold of edge and they connected me with timber and she helped me out tremendously. She showed me the issue and she also fixed it for me. ### 19. Motivates Staff and Boosts Online Engagement Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Edge?** It's an extra motivator for both staff to ensure we provide guest service while getting more engagement onlin **What do you dislike about Edge?** None as I have no issues regarding Edge. **What problems is Edge solving and how is that benefiting you?** Edge was solving multiple issues with my login for the employee level not the manager role, and than after resolving that finding another account with my checking account and having it removed ### 20. Had a technical question and it was answered quick efficiently, and professionally **Rating:** 4.5/5.0 stars **Reviewed by:** Kasidhe M. | Floor lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Edge?** Their support team is fast—like, really fast. I reached out with a question, and Timber (the girl who helped me) got back to me in no time. She was friendly, knew her stuff, and I really appreciate how she made the whole thing painless. **What do you dislike about Edge?** I wish they had an app if anything It would just make it easier to access and login and I have to go through the web **What problems is Edge solving and how is that benefiting you?** It helps bring in more customers because they see our reviews, and it also helps give our employees a little bit in ### 21. Effortless to Use with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Dispensary Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Edge?** Extremely easy to use. Great customer service **What do you dislike about Edge?** Absolutely nothing. Everything has gone great. Wonderful customer service. Timber is AMAZING **What problems is Edge solving and how is that benefiting you?** Had a mix up with emails. Timber was able to straighten it out rapidly ### 22. Quick and helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Edge?** Support system is handy - I like that I get a reasonable response time. **What do you dislike about Edge?** Doesn't track certain inventory items (ex: if product has never been sold before - you cannot run competitions on it) **What problems is Edge solving and how is that benefiting you?** Improving our google rating ### 23. An innovative, engaging platform that is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Edge?** Edge is an innovative platform that is easy to use and engaging, given that it rewards you with money whenever you get a review mentioning your name! Akelia from Edge was a great help in a question I had about the software. **What do you dislike about Edge?** Something that I find a bit annoying on Edge is that it always shows that my profile strength is 2/3. It makes me add an affiliate link even though I do not have one. **What problems is Edge solving and how is that benefiting you?** As a employed of a business that uses Edge, I find it great that you can see feedback that customers/clients have about you right there and then. I like that Edge sends me an email whenever I get mentioned instead of having to login and manually search for the review. ### 24. EDGE LOGIN ASSISTANCE **Rating:** 4.5/5.0 stars **Reviewed by:** Passion F. | RDSO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Edge?** The overall program platform as well, but the quick and efficient assistance of all their representatives. **What do you dislike about Edge?** N/A - I thoroughly enjoy the platform... **What problems is Edge solving and how is that benefiting you?** Edge provides us additional context to custer experience feedback. It allows us to track themes of dissatisfaction but also to recognize associates who are driving our desired business performances and interactions. ### 25. Pleasant and supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris E. | Patient Service Provider. Budtender, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Edge?** Pros: • User-friendly interface • Transparent system once you understand how it works • Incredible customer support (shoutout to Timber!) • Fair rewards and payout structure **What do you dislike about Edge?** Cons: • New users might face a learning curve with things like monthly caps • Some limitations on cash outs depending on team capacity **What problems is Edge solving and how is that benefiting you?** Edge is helping bridge the gap between effort and reward by providing a platform where hard work and positive customer interactions are recognized and rewarded. For me, it’s motivating to know that my service can directly translate into earnings and acknowledgment—it makes the job more fulfilling and pushes me to give my best every day. ### 26. Timber was wonderful at responding fast and insuring that my question got figured out as fast. **Rating:** 4.5/5.0 stars **Reviewed by:** shayna A. | Massage therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Edge?** It’s wonderful to see reviews about your work. **What do you dislike about Edge?** I do not dislike anything about the edge app. **What problems is Edge solving and how is that benefiting you?** The helped figure out when my check was going to be deposited into my account. ### 27. I love the app and its features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Edge?** I love the quick and efficient customer service as well as the simple way to earn passive income **What do you dislike about Edge?** I don’t like that is locks you out if you don’t use the activation email but that is pretty standard **What problems is Edge solving and how is that benefiting you?** Passive income and word of mouth ### 28. Helpful Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle W. | Front of House Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Edge?** Timber was very helpful today. I reached out with questions about Google reviews tied to my profile. They answered all my questions very quickly, efficiently and professionally. Communication was easy and no stress during the entire interaction. Appreciate you Timber! **What do you dislike about Edge?** that it takes 3 days for a review to connect to your profile. Wish the turn around time was 24 hours. **What problems is Edge solving and how is that benefiting you?** Edge helps us keep track of our online reviews ### 29. Exceptionally Easy to Use from the Start **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbie M. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Edge?** Ease of use and amazing customer service **What do you dislike about Edge?** Nothing yet...since I am a new user and learning everything **What problems is Edge solving and how is that benefiting you?** The setting up of my account so that my customers can leave reviews ### 30. Effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Edge?** Feedback and help is quick. Sorted out issues effectively. **What do you dislike about Edge?** Had issues at first getting reviews to work properly on my account. **What problems is Edge solving and how is that benefiting you?** Edge lets me see what customers say about their reviews on my work. This provides feedback to me on how I’m doing or what needs to improve on my work. ### 31. I love that I can track how clients are feeling about my services **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn T. | Esthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Edge?** Being able to better my service with honest reviews. And be motivated to work for reviews **What do you dislike about Edge?** That all my coworkers can see my reviews **What problems is Edge solving and how is that benefiting you?** I can see the clients honest side of my service ### 32. EDGE takes Massage Envy Midtown West over the EDGE!!1 **Rating:** 5.0/5.0 stars **Reviewed by:** Rita E. | franchisee/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Edge?** Edge is super easy to use and has increased our employee reviews tenfold! Our team enjoys checking their apps to see how much money their reviews have accrued, and it costs them nothing at all except a smile on their face when they see their reviews. **What do you dislike about Edge?** There is nothing to note thus far that I dislike about Edge. **What problems is Edge solving and how is that benefiting you?** Edge provides me, the business owner, the opportunity to see and acknowledge our customers directly through their reviews. It is great being able to assess the service quality and customer satisfaction through Edge. ### 33. Great incentive **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon S. | Esthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Edge?** This tool is a great way to get clients feedback and it comes with a cash reward **What do you dislike about Edge?** I can't believe how easy this app and system works. I like so far no complaints **What problems is Edge solving and how is that benefiting you?** This definitely has boost my confidence. I have gotten great reviews and hopefully I can grow my clientele from word of mouth ### 34. Utilizing Edge google platform has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Edge?** There system is easy to navigate and when I do have any questions or trouble trying to figure something out Alex is always there to assist and is very prompt and efficient. **What do you dislike about Edge?** I dislike that for our dispatchers it is hard for us to be able to include office staff to get google reviews as well unless we send our own individual sms text. **What problems is Edge solving and how is that benefiting you?** Edge is assisting us in preventing a negative review to go directly to google, a poor rating allows us to investigate and solve any concerns our client might have had. ### 35. Needed help located payment **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon W. | PSR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Edge?** What I love most about address when I am having not so good mental days I can go here easily and see all of my customer reviews. I didn't even know I was getting paid for them so knowing that I am getting paid for great service makes me want to give even better service. **What do you dislike about Edge?** So far nothing I love everything about this **What problems is Edge solving and how is that benefiting you?** It is further clarifying that my customer service skills are where I want them to be. Honest mom along with my product knowledge ### 36. Awesome way to track your reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan P. | Bud Tender, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Edge?** How sorted out all the reviews are by person **What do you dislike about Edge?** So far I have 0 complaints does everything i need it to do **What problems is Edge solving and how is that benefiting you?** Sorts out my reviews on google ### 37. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine R. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Edge?** Edge has increased our scores on google. They help by encouraging honest feedback and rewarding our team for name mentions. **What do you dislike about Edge?** As of now, nothing. I needed help with editing created profiles but they assisted me quickly. **What problems is Edge solving and how is that benefiting you?** It is boosting our customer service feedback and encouraging positive feedback on google which is driving our score up. We originally we 4.1 before this partnership and now we are at 4.8. ### 38. Would absolutely recomend **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Edge?** Employees enjoy the contests and really put in work to getting more reviews when we run them **What do you dislike about Edge?** Some times people leave a star but dont leave a written review leading to missed reviews maybe switching the order they do that in would help **What problems is Edge solving and how is that benefiting you?** Only posting 4 star and above revies is a big help ### 39. Super Easy to Use—No Complaints at All! **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Budtender, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Edge?** The platform is very easy to use! I love the platform for it's easygoing software use. **What do you dislike about Edge?** Not a darn thing. Thank you for helping me be a better budtende! **What problems is Edge solving and how is that benefiting you?** Solving patient and customer etiquette to be the best version and to be incentivized for it. ### 40. Very easy to access help **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda T. | Sandbox VR, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Edge?** Edge can be very helpful to earn more money while also positively helping your company out by getting reviews. I also like that I was able to gain help from Timber, who helped me with an issue on the app. **What do you dislike about Edge?** I don’t like that there is a monthly cap, however it depends on your company of how much they want to spend. **What problems is Edge solving and how is that benefiting you?** It’s helping our company earn more reviews while also helping employees earn some extra money. ### 41. Timber was a Great Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel S. | Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Edge?** I like that it incentivizes employees to get people to leave google reviews **What do you dislike about Edge?** Just that I can’t directly link my bank account to Edge **What problems is Edge solving and how is that benefiting you?** It’s helping me in the marketing realm ### 42. Edge allows me to track and respond to online reviews with ease. **Rating:** 4.0/5.0 stars **Reviewed by:** Lawrence S. | Manager owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Edge?** I like how it's integrated with my POS system. **What do you dislike about Edge?** I haven't figured out yet how best to drive customer reviews without heavy handed sales person pressure but that's not really Edge's fault. **What problems is Edge solving and how is that benefiting you?** Driving online reviews which benefits out SEO. ### 43. Perfect service **Rating:** 5.0/5.0 stars **Reviewed by:** Traniqua R. | Esthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Edge?** Easy to use and convenient for clients to let us know how much they love us. Timber helped me out with an issue I was having with the deposit but once that was resolved everything was smoove **What do you dislike about Edge?** No notifications from the app or website so it’s hard to know when I received a review **What problems is Edge solving and how is that benefiting you?** Keeping me on track on how my clients view me ### 44. Very easy and quick. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle E. | Massage therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Edge?** I get feedback. Both positive or negative. I want my clients to be as comfortable and safe and their feedback helps. **What do you dislike about Edge?** Everything has been so easy and good so far. **What problems is Edge solving and how is that benefiting you?** It lets me know that my clients enjoy and are comfortable with the treatment and service they are provided with. ### 45. Excellent Experience with Yasmine @ Edge **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Brand Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Edge?** Just wanted to write in regards to ur experience; we've had incredible customer service over the 4 years at Edge and Yasmine has been at the forefront of it all! Any time we have a question or concern we hear back incredibly fast and as far as Edge itself goes - we're extremely happy. 10/10 would recommend! **What do you dislike about Edge?** N/A at this point in time though it has been 4 years so I doubt anything arises! **What problems is Edge solving and how is that benefiting you?** We're getting a TON more reviews thanks to Edge! ### 46. Edge has been verify helpful in receiving feedback , i would recommend to other businesses . **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Edge?** Ability to receive feedback , and respond to it . **What do you dislike about Edge?** people giving bad reviews with little to no context . **What problems is Edge solving and how is that benefiting you?** we are able to right our wrongs , faster . making up for an y bad experience that may have happened . ### 47. Good Platform, not without its qwirks. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Edge?** I like that it encourages my employees to really get involved with customer service. It keeps them active and aware of our they are viewed by customers and rewards them for providing consistent service. **What do you dislike about Edge?** creating logins and password resets are often overly complicated. I had to place multiple service tickets and have an engineer fix an issue with employees not receiving password resets. I feel this is overly complicated in 2025. **What problems is Edge solving and how is that benefiting you?** Edge makes it easy to review all customer feedback in one HUB. ### 48. Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa R. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Edge?** Love Edge!!! You can review what your customers experience is with you!!! The feels of appreciation! **What do you dislike about Edge?** Haven't experienced any negatives really.... Only bummer I feel is the company cap🤷‍♀️ **What problems is Edge solving and how is that benefiting you?** Recently switched dispensaries ...Reached out and Timber was on it immediately! ### 49. A quick resolution to a nagging issue **Rating:** 5.0/5.0 stars **Reviewed by:** Keenan S. | budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Edge?** in addition to its frequent updates, the service team is very responsive **What do you dislike about Edge?** not much, their automatic login is inconsistent but im okay with them not tracking my cookies that hard **What problems is Edge solving and how is that benefiting you?** review management and online presence monitoring ### 50. Worthwhile experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Edge?** The staff was very helpful, after I went theough the AI, Timber was able to patiently address my concerns and make sure everything in my account was correct for the transfer **What do you dislike about Edge?** The $25 min withdrawal. It made things more difficult, especially when my workplave discontinued the service **What problems is Edge solving and how is that benefiting you?** Clients can look up reviews about my seebicea online ## Edge Discussions - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment - [View Edge pricing details and edition comparison](https://www.g2.com/products/eyerate-reviews-edge/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+11%3A20%3A13+-0500&secure%5Bsession_id%5D=98625eb6-a26b-440e-a2b0-ac353b571e48&secure%5Btoken%5D=3633d23c57b1690795dbdbda1e7ac5d5a1cc192da5a78ea61dcfc2c4f10728af&format=llm_user) ## Edge Integrations - [BLAZE](https://www.g2.com/products/blaze/reviews) - [Clientbook](https://www.g2.com/products/clientbook/reviews) - [Dutchie](https://www.g2.com/products/dutchie/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meevo](https://www.g2.com/products/meevo/reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) ## Edge Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Platform Basics** - Reporting - Dashboard - Performance **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Platform Content** - Process/Workflow Automation - File Sharing - Content Library **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - Generative AI **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Employee Profiles - Goal Management - eCards - Incentive Management - Gamification - AI/Machine Learning - Leaderboards - Chat/Messaging - Budget Control - Mobile Access - Single Sign On - API - Peer-to-Peer Recognition - Employee Reward Programs - Customizable Templates - Ongoing Performance Tracking - Customizable Branding - Nominations - Recognition Tracking - Social Recognition - Awards Management - Engagement Tracking - Alerts/Notifications - Customizable Reports - Reminders - Rewards Catalog - Manager-to-Employee Recognition - 360 Degree Feedback - Commenting/Notes - Generative AI - AI Copilot - Multi-Language - Reporting/Analytics - Surveys & Feedback **Generative AI** - AI Text Generation **In-House Management** - Employee Performance - Team Workflow **Generative AI** - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Edge Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 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