AI

Verified User in Insurance

Enterprise (> 1000 emp.)

5/25/2022

"Good reporting tool"

4.5/5

What do you like best about ExtraHop?

GUI is pretty easy to navigate around. For basic info not much trianing is needed. Just log in and explore. Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

Not a dislike but building more complex dashboards is useful and without using every day some training or demo on this would be helpful Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/2/2022

"ExtraHop Review"

2/5

What do you like best about ExtraHop?

Easy to use interface. I find that the interface helps to do what i need to do Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

Not always clear how to accomplish goals Review collected by and hosted on G2.com.

AS

Arron S.

Information Security Manager

Enterprise (> 1000 emp.)

5/3/2021

"Able to see the data now"

5/5

What do you like best about ExtraHop?

One of the things that I love about ExtraHop is the ability to go back in time to identify issues. We've all gotten that email where someone asks for help: "There was an issue on server2 last night, but it is working now. What happened?" Usually, there is a very slim chance of answering that question unless the issue happens again. With ExtraHop, I can go back to the exact time and see that the server started taking 2 seconds to return a response when it usually takes 10ms. Oh, and this happens every Tuesday night at the same time, is there a backup scheduled? When brought in to help troubleshoot an issue, I often feel like I understand an application better than the application owners because of all the visibility that I have at my fingers. Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

We had to get professional services to get us started with building out dashboards. Once built, we just copy-paste other applications using the same template. If there were some pre-canned dashboards to help get us started, we could have started using them much sooner. Review collected by and hosted on G2.com.

What problems is ExtraHop solving and how is that benefiting you?

Performance troubleshooting was the driving force behind the purchase, but the Reveal(x) platform has boosted our security team due to the historical lookback capability and real-time alerting of potential security issues. While all security products require tuning, ExtraHop seems to do a better job of filtering out the noise, which allows us to spend our time chasing down actual issues instead of using yet another tool. Review collected by and hosted on G2.com.

MR

Matthew R.

Cybersecurity Analyst II

Enterprise (> 1000 emp.)

9/22/2021

"This is the way"

5/5

What do you like best about ExtraHop?

The insight provided by the appliance and Trigger capabilities Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

The Bundles provided by ExtraHop have not been updated with new content recently. Review collected by and hosted on G2.com.

Recommendations to others considering ExtraHop:

Don't take my word for it, give it a test drive. Or better yet, do a bake-off with a competitor and see the difference for yourself. Review collected by and hosted on G2.com.

What problems is ExtraHop solving and how is that benefiting you?

Ransomware awareness/prevention, better grasp on IoT and OT devices in our environment, device isolation based on configured triggers, and developers are using the appliance to troubleshoot, too. Review collected by and hosted on G2.com.

CH

Clay H.

Information Security Analyst

Enterprise (> 1000 emp.)

4/14/2021

"Great potential that has already shown value"

4/5

What do you like best about ExtraHop?

The machine learning capabilities, baselining, and other automatic detections are the most vital features of Extrahop. The ability to group devices based on functionality automatically and create a baseline to detect anomalies make extra hop an essential tool in network detection. There are quite a few other features that we are not using to our fullest capability at the moment. However, we do plan to use these features once we feel we have mastered the detections within extrahop. Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

From my experience, it seems as if extra hop is in a learning phase when it comes to its cloud management capabilities. I see improvement, but it still has some growing to accomplish before it is near perfect. There are some features we would like to see improved upon within the cloud environment. For example, the ability to upgrade the sensors though the management cloud console instead of each device would be a great benefit for all customers. Along with simple settings changes through the cloud console such as API integrations, or rebooting. We imagine the cloud console being a true central point of management. Currently we feel it is not quite there. Review collected by and hosted on G2.com.

Recommendations to others considering ExtraHop:

I would still recommend extrahop, even with the minor flaws it has. When the cloud management is fundamentally changed, I would have no issue recommending extrahop to anyone. Review collected by and hosted on G2.com.

What problems is ExtraHop solving and how is that benefiting you?

Extrahop has brought our attention to our immature vulnerability management program. Our vulnerability scanner was missing some areas, and extrahop pinpointed the address spaces the vulnerability scanner was omitting. Other issues such as passwords in plaintext have been detected by extrahop and used to resolve the issue. Extrahop has been a great tool to enrich data in combination with other tools such as SIEM, EDR/XDR, Vulnerability scanner, firewalls, etc. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

1/16/2022

"ExtraHop gives 360 degree visibility for enterprise network."

4/5

What do you like best about ExtraHop?

Real-time threat detection, end to end hops traceability Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

Complex UI for new users, takes longer time to login every time. Review collected by and hosted on G2.com.

EG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

11/3/2021

"Autonomous Threat Detection Realized"

5/5

What do you like best about ExtraHop?

ExtraHop has given us visibility into the network we previously didn't have. The ability to easily identify anomalous activity has greatly assisted our efforts to protect the Town. Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

There isn't anything that we dislike. We have found all features to be extremely valuable. Review collected by and hosted on G2.com.

DC

Dewayne C.

Lead Network Engineer

Mid-Market (51-1000 emp.)

12/16/2020

"Taking a peak behind the curtain"

5/5

What do you like best about ExtraHop?

- Network insight and threat intelligence analysis. With all the threats that can and will occur in your datacenter, ExtraHop give you extra auditing and insight into traffic within your datacenter (or cloud) walls.

- The GUI and it's interfacing is fairly intuitive. I am constantly impressed with the search functions and capabilities. Beyond just searching IPs, you can drill down by AD accounts, ports/protocols, or even services. That is all out of the box and does not include the customizable nature of your data sets to allow for more granular insight into your high priority apps.

- In addressing my second dislike below: ExtraHop has done a great job of addressing this by providing a ton of hands on training, on-line training, personal email responses, and a growing youtube channel to help users understand and grow the tool. Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

Set up the initial ExtraHop installation early in 2020. It was not a simple task to get up and running, but well worth it once everything is collecting data and providing insight.

There is also a learning curve in using ExtraHop. It is not like your typical tools that see traffic on the wire. Review collected by and hosted on G2.com.

Recommendations to others considering ExtraHop:

I was a bit skeptical in my initial POC for ExtraHop as I was familiar with and comfortable using some of their near competitors tools and capabilities. The support that I received during the POC and their ability to help me start to put a clearer picture of our network and its performance I become more comfortable with the tool. Review collected by and hosted on G2.com.

What problems is ExtraHop solving and how is that benefiting you?

I use ExtraHop in my day-to-day business. From finding the break down in new installation to identifying choke-points in your compute stack to threat hunting and analysis, this is a multi-discipline tool that can be used for anything you need insight on. Review collected by and hosted on G2.com.

JC

John C.

Security Analyst II

Enterprise (> 1000 emp.)

3/23/2021

"Our experience with ExtraHop has been very positive"

4.5/5

What do you like best about ExtraHop?

ExtraHop provides a wealth of information that can be leveraged by not only our security teams, but also other areas of our Organization. Server teams, Database teams, Networking, AD admins and more can all find benefit in the information presented. Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

We have had a few bug issues and a slow adoption but ExtraHop support has been very receptive and quick to help resolve issues. We are also going to be taking part in EH training which should help speed up the adoption by our SOC Review collected by and hosted on G2.com.

What problems is ExtraHop solving and how is that benefiting you?

The first issue we found once EH was deployed was the holes in our tapping infrastructure. EH can only tell you about things it sees. In our case, we were not feeding all of the traffic from certain enclaves in our networks. This will allow us to increase our visibility throughout the environment. Review collected by and hosted on G2.com.

RS

Richard S.

Chief Information Officer

Mid-Market (51-1000 emp.)

2/18/2021

"Two time customer"

5/5

What do you like best about ExtraHop?

Probably the most revealing aspect of ExtraHop's ability is the confidence they display by putting a proof of concept in without any fanfare, heavy lift or over selling. It goes in and starts working. The results are almost immediate as the network gets mapped and you can start seeing your whole environment on a single pane of glass. We were quickly able to discover things about our networks that heretofore had been lost between personnel turnover. It has readily become a centerpiece to our security and troubleshooting tool kit. This is my second time purchasing ExtraHop, first being as the CTO for a large hospital system and now as the CIO for a regional radiology group. Review collected by and hosted on G2.com.

What do you dislike about ExtraHop?

Tuning and filtering out the noise requires networking expertise and time. It is easy to get lost in drill down to drill down as the discovery can go much deeper than we might really need. I expect that it will take time to hone the pathways to the most relevant information. Review collected by and hosted on G2.com.