--- title: Exterro Data Risk Management Platform Reviews meta_title: 'Exterro Data Risk Management Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 171 reviews by the users' company size, role or industry to find out how Exterro Data Risk Management Platform works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 171 scale: '5' date_modified: '2026-07-17' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Exterro Data Risk Management Platform Reviews **Vendor:** Exterro **Category:** [eDiscovery Software](https://www.g2.com/categories/ediscovery) **Average Rating:** 4.4/5.0 **Total Reviews:** 171 ## About Exterro Data Risk Management Platform The Exterro Data Risk Management Platform transforms fragmented legal, investigatory, and compliance workflows with a unified platform purpose-built to safeguard the digital world. With centralized orchestration, over 185 native data connectors, and an intuitive interface, Exterro delivers the speed, efficiency, and visibility modern organizations demand to find, analyze and protect their data. Powered by Exterro Intelligence, an array of artificial intelligence capabilities including generative AI, active learning, and domain-specific agents, the Exterro data risk management platform is trusted by more than 3,000 organizations—including 40% of the Fortune 100—granting them unrivaled control over their data environment. The Exterro Data Risk Management platform covers data privacy, security, and governance, digital forensics and incident response, and eDiscovery workflows. With Exterro, legal, compliance, privacy, IT, information security, and investigatory professionals can achieve unrivaled control over the data their organizations hold: Find sensitive data wherever it resides–in the cloud, on computer endpoints, on network servers and share drives, or even on remote mobile devices. Analyze relevant data to understand the truth behind legal or investigatory matters, respond to data requests, and make informed strategic decisions. Protect sensitive data against and proactively prepare for cybersecurity threats, regulatory response, and civil litigation. ## Exterro Data Risk Management Platform Pros & Cons **What users like:** - Users praise the **intuitive and easy-to-use interface** of Exterro, enhancing their overall experience and effectiveness. (2 reviews) - Users value the **cloud-based services** for their strong automation and AI analytics integration, enhancing compliance capabilities. (1 reviews) - Users appreciate the **dedicated customer support** of Exterro, noting the helpfulness and commitment of the team. (1 reviews) - Users appreciate the **all-in-one platform** of Exterro Data Risk Management, enhancing usability across diverse data management areas. (1 reviews) - Users highlight the **strong automation and AI analytics** of the Exterro Data Risk Management Platform, enhancing efficiency and compliance. (1 reviews) - Users value the **strong automation and AI analytics** of Exterro, enhancing their legal hold processes efficiently. (1 reviews) - Intuitive Use (1 reviews) - Navigation Ease (1 reviews) - Training (1 reviews) - User Interface Design (1 reviews) **What users dislike:** - Users find the **high pricing** of Exterro Data Risk Management Platform to be a significant drawback. (1 reviews) - Users feel that the **workflow options** could be improved for a more streamlined experience with the Exterro platform. (1 reviews) - Users express dissatisfaction with the **poor customer support** , feeling it doesn't meet the promised standards. (1 reviews) - Users report **slow performance** in Exterro Data Risk Management Platform, which affects efficiency and user satisfaction. (1 reviews) ## Exterro Data Risk Management Platform Reviews ### 1. New Exterro User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Exterro Data Risk Management Platform?** I like that it is able to integrate with Legal Tracker. This allows us to keep all our matters linked, so we can keep everything in sync with each other. I also like how easy it is to use and create a legal hold. The template feature is great and makes creating legal holds so much easier and faster. All our holds can be uniform, so that no matter is missing any important information because the template is already there for us to use. I really enjoy the escalation feature as well, as this helps keep everyone accountable for acknowledging and reading the legal hold. **What do you dislike about Exterro Data Risk Management Platform?** So far, I do not like that we are only able to have one approver on a matter. We have a two verifier minimum on our legal holds, so it would be helpful for that limit to increase. I would like to be able to send it to my next level manager, then she approve it, then be able to send off to the attorney handling the matter next for approval and issuing. Another issue we have run into, is when my attorney is being assigned the task of approving, she is unable to go into the matter and edit the legal hold. It would be nice if she were able to do so herself, instead of having to reach out to me and make the edits before issuing. **Recommendations to others considering Exterro Data Risk Management Platform:** Make sure you ask any questions or bring up any concerns you may have with the software to your account manager before the GO LIVE date, to ensure that the implementation is seamless. There is nothing worse than having a new program, when you are unsure of how it works/doesn't end up offering everything you needed. You want to make sure the program is tailored to exactly what your company needs. This will eliminate any issues arising after you begin using as your new legal hold program. Overall, we had very little hiccups with our go live because we had meeting after meeting with our account manager making sure we had everything in line. Definitely attend the training courses that Exterro provides, because they are extremely hands-on and helpful when you are just starting out. This will also alleviate any pending issues you have once you actually begin using the program. Play with the system so that you can become comfortable with the different features offered, and customize your page to make it easiest for you to navigate. There are so many different things that can be suited to your wants, that this system is well adapted to handle. We have a team of what we call "Champions", and these individuals were part of the initial integration and all of the meetings learning how Exterro worked. We now utilize them if we have any questions about the program that they can simply answer for us, so that we do not have to reach out to the support desk or our account manager for help. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** It is an easier view to see how many legal holds each custodians in involved in. It is almost integrated through our HR system, so that is extremely helpful when an associate no longer works for the company. Another problem we faced with our other platform was the lack of the accurate audit log. Exterro provides a real-time audit log of any changes that are made, and that is super helpful for us. I also really like the escalation feature, because that was a big issue with our last system. It was difficult to ensure that each custodian was acknowledging the hold. I like that Exterro automatically reissues the legal hold, and will escalate to the supervisor if the custodian has failed to acknowledge the hold. ### 2. Head of Legal Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Exterro Data Risk Management Platform?** Legal Hold Pro is very easy to learn and administer. The available APIs help to ensure that our contact list stays updated and the matter templates make preparing and sending a legal hold a quick and efficient process. **What do you dislike about Exterro Data Risk Management Platform?** There's nothing to dislike about the tool. We've been using it for almost 8 years and it's done exactly what is needed, without complicating the process. **Recommendations to others considering Exterro Data Risk Management Platform:** Legal Hold Pro is an easy to use, cost efficient tool to send users holds and audit their responses. Users can send reminders, update holds, send witness interview and review responses efficiently. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We've used Legal Hold Pro for almost 8 years, and appreciate the ease of use and functionality that is available. It has streamlined what was a very manual and time-consuming process using email and spreadsheets. We have recently discovered Cloud Preserve and Digital Discovery Pro, and are in the process of implementing Cloud Preserve. With this implementation we will be able to keep our legal holds and custodians confidential but also save our IT department from the overwhelming volume of emails requesting them to add or remove custodians from legal holds in various enterprise applications. ### 3. best eDiscovery software in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Exterro Data Risk Management Platform?** exterro is high-speed searching method to reach our goal **What do you dislike about Exterro Data Risk Management Platform?** not at now, but I have a little bit slow in the indexing **Recommendations to others considering Exterro Data Risk Management Platform:** yes, why not **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** we have many case solved in legal hold ### 4. Exterro Legal Hold **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Exterro Data Risk Management Platform?** The application is Intuitive and EDRM compliant **What do you dislike about Exterro Data Risk Management Platform?** It does not interact with any other litigation support application. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Follow the EDRM model on legal hold ### 5. Exterro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Exterro Data Risk Management Platform?** The Early Case Assessments capabilities within the EDDM Module allow you to get a quick view of the data that will be collected to ensure initial keywords/date ranges are returning the appropriate results. It is also helpful to ensure the requested collection will not be overly burdensome to complete. In addition, the use of advanced searching and labeling is extremely helpful in culling our non-responsive content to reduce time/cost for review. **What do you dislike about Exterro Data Risk Management Platform?** Production elements can be linked to a particular matter, but unlike the other modules of Exterro (Legal Hold, ESI, etc.) you are unable to see matter associated productions from within the matter. In addition, if using a hosted environment, large productions could take quite a bit of time to download from the Fusion platform adding additional time and frustration. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal Hold, eDiscovery, Production. Our organization utilizes the In-Place Preservation component heavily which has saved a significant amount of time for our eDiscovery team. In addition, the search and filter options in the review platform provide a robust ### 6. Robust platform for legal holds **Rating:** 4.0/5.0 stars **Reviewed by:** Vinny R. | Corporate Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Exterro Data Risk Management Platform?** Lots of customizable notices, and search tools. **What do you dislike about Exterro Data Risk Management Platform?** action names, and radio buttons are sometimes confusingly labled. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Reporting features allows our company to keep track of what employees are under hold and for what specific matter ### 7. Exterro Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Exterro Data Risk Management Platform?** Sending holds and creating Projects is really fast. Is really user friendly. The canned reports and Employee Change Monitor are invaluable. **What do you dislike about Exterro Data Risk Management Platform?** The "crumbs" to take you back to a previous list can be difficult to follow. The concept of "pushing" custodians or NCDS's to the next Activity is a little cumbersome. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Last legal hold hold was very "buggy" and not user friendly. ### 8. Exterro is a great application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Exterro Data Risk Management Platform?** Easy to learn, to use and implement. Very stable and secure application. Great features. Integration with Legal Tracker. Lots of features available for Legal Holds, data collection and preservation. Excellent support. **What do you dislike about Exterro Data Risk Management Platform?** There is nothing to dislike at this point. It is a great product with great support. **Recommendations to others considering Exterro Data Risk Management Platform:** Exterro is definitely an application to consider when looking for a solution with Legal Holds and other features such as the Employee Change Monitor, etc. It was easy to implement and the team worked with us to have it ready in almost no time. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Managing and consolidating all Legal Holds into one centralized platform. Another problem solved was the tracking of employees listed on Legal Holds. This used to be a very tedious process. ### 9. Life-Changing **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie C. | Litigation & Complex Claims Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Exterro Data Risk Management Platform?** Legal Hold - Integration with HR system for scoping custodians, auto reminders/follow-ups, in-place preservation capability **What do you dislike about Exterro Data Risk Management Platform?** Quirky behavior at times, specifically relating to preservation. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have replaced a highly manual, cumbersome process with legal hold automation. ### 10. Good tool with integration into data source, collection, and eDiscovery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** Single source of truth for legal hold. I like the idea of integrations with O365 for preservation and collection. **What do you dislike about Exterro Data Risk Management Platform?** So many modules and the cost for them can get pricey. ECM module has room for improvement. The idea is good. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** IPP is a big help to put our O365 data on preservation. The implementation side was a long implementation since it was buggy. The Data Source Discovery piece took lots of testing and changes to get right. At the end, we discovered that was a bug that won't update OneDrive if a data source was initially added for a user. ### 11. Excellent suite of tools for most of the EDRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Exterro Data Risk Management Platform?** This is the simplest to use and easy to learn suite of tools on the market! **What do you dislike about Exterro Data Risk Management Platform?** Would love to see its continual growth, especially into advanced analytic options. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** End to end management of our legal hold and eDiscovery needs are a breeze with this solution. Cost saving are very evident, even for times we need to outsource. Everything can be pre-processed thus reducing those expenditures. ### 12. Well rounded application - fast to respond to issues or concerns **Rating:** 4.5/5.0 stars **Reviewed by:** JP C. | MGTI Desktop Operations\Global Crashplan Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** Interface is very clean and easy to move around Information is clear and key when dealing with critical legal data **What do you dislike about Exterro Data Risk Management Platform?** Nothing to dislike - but still feels like a work in progress **Recommendations to others considering Exterro Data Risk Management Platform:** Exterro is a great online product that is expanding on their role to help manage legal matters from beginning to end. There staff are responsive and they are understand the need for customization and supporting their product. It works well and easy to move around. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Managing colleagues and matters on Legal hold. Managing notifications and NCDS ### 13. Exterro Legal Hold Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jason G. | Sr Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Exterro Data Risk Management Platform?** The new interface of Exterro is very user friendly. The tool allows us to keep track of all our holds and the custodians on them. The ease to look up information and generate reports make the transfer of information a breeze. **What do you dislike about Exterro Data Risk Management Platform?** Since the upgrade and I have not found any feature to dislike. Most if not all the upgrade has solved the issues from the previous version. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal Holds. This tool has allowed to keep track of all our historical and present holds. ### 14. Selena Williams - Exterro Certification Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Exterro Data Risk Management Platform?** I like that Exterro is a tool that combines many different modules in one. It's a one stop shop, rather than having separate tools for legal holds, collection/production, DSARs, etc. Everything is integrated and all on one platform which makes managing all stages of a matter easier. **What do you dislike about Exterro Data Risk Management Platform?** Sometimes Exterro has a huge lag. I am the only person who is usually on the platform in my company and there is sometimes a really big wait. I also think training classes should be held more often than once a year. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Searching, collecting relevant documents and narrowing down collections to save space and time, managing cases in one central location. ### 15. Great for in house! **Rating:** 5.0/5.0 stars **Reviewed by:** Sondra Fairchild D. | Sr. Administrative Assistant - Legal, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Exterro Data Risk Management Platform?** My favorite function of Exterro is the in house data collection that we can perform. **What do you dislike about Exterro Data Risk Management Platform?** There are some search features that are not as user friendly as could be. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** eDiscovery in house. ### 16. Enterprise Risk Management & Information Governance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Exterro Data Risk Management Platform?** The overview was well presented and easy to follow along with. It would be cool to have more interaction with the group of almost have a "working session". **What do you dislike about Exterro Data Risk Management Platform?** Probably user error - but I had difficulty logging in. I did notice in an email there was instruction to test the site before joining the training. I let my colleagues know to test though :) lesson learned **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We use Exterro for Data Retention Scheduled and Data Mapping effort - after the taking the training, I realize there is way more potential. We currently utilize the platform in a very limited capacity. ### 17. IT Specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** Ease of use, dashboard metrics, configurable without Exterro assistance **What do you dislike about Exterro Data Risk Management Platform?** Would like the ability to apply IPP without having to issue a legal hold notice. Would like to hold the data as soon as we are aware of a complaint or incident. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Removing up to three full time resources (FTE's) from our current manual process ### 18. Robust e-discovery platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Extremely user-friendly, comprehensive system, always enhancing the products. Takes customer feedback into consideration. Great customer service. **What do you dislike about Exterro Data Risk Management Platform?** There is absolutely nothing I dislike about it! **Recommendations to others considering Exterro Data Risk Management Platform:** We recommend starting small and adding modules as you go. Also recommend using SaaS. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Defensible legal hold process; saving money doing e-discovery in-house. Data stays onsite through Review. ### 19. Informative **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** I have been learning and utilizing teams and SharePoint so I love the additional connecting and utilization across multiple platforms. **What do you dislike about Exterro Data Risk Management Platform?** I would have preferred to explore through the training module as we went along like the previous certification training **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** I am new to the platform ### 20. It was actually nice of them to go from scratch. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Exterro Data Risk Management Platform?** Hands on activity in the certification test really helped in revising the course, and it became on the best thing. Also the way my issue was recognized was good and fast. **What do you dislike about Exterro Data Risk Management Platform?** There are some people who go really fast. So it will help if they go slow so that we can catch up **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Right now i am just learning. It's good to learn new things. ### 21. Still early **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Exterro Data Risk Management Platform?** I hope it is better than our existing platform. Seems to be more flexible than our current app. **What do you dislike about Exterro Data Risk Management Platform?** There is no test environment, importing data for end user is limited,reporting is limited, Hoping we can create reports from scratch and not reuse / limited to existing canned reports **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have not gone live yet but hope to fill some gaps with our existing app ### 22. Excellent platform for E-Discovery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** Exterro integrate everything in one platform allowing you to search and review the data for responsiveness which is a great litigation feature. And it's very user intuitive which is very much appreciate it. **What do you dislike about Exterro Data Risk Management Platform?** I haven't found anything that I dislike so far. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal Hold and EDiscovery ### 23. Exterro review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Exterro Data Risk Management Platform?** Fantadtic support and attentive account management teams. **What do you dislike about Exterro Data Risk Management Platform?** System is sometimes glitchy and users receive errors when logged in. **Recommendations to others considering Exterro Data Risk Management Platform:** Spend time gathering requirements and investigating automated solutions from the start. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Automation of Legal hold process and implementation of CCPA compliance, including DSAR requests. ### 24. IG **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Exterro Data Risk Management Platform?** Instructors were great and provided answers to questions immediately **What do you dislike about Exterro Data Risk Management Platform?** The instructions for accessing the training was confusing. I received too many emails. **Recommendations to others considering Exterro Data Risk Management Platform:** Nothing at this time **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** No problems instead I sign up to learn new tricks and tips ### 25. it is used for improve usability of LHMS application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Exterro Data Risk Management Platform?** At time of CHN activity system send only for Active user, based on filter. **What do you dislike about Exterro Data Risk Management Platform?** nothing in LHMS application, everything looks good. **Recommendations to others considering Exterro Data Risk Management Platform:** every things looks good in LHMS application. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** some time business users will send legal hold notice to inactive users. ### 26. Extensive! **Rating:** 4.0/5.0 stars **Reviewed by:** Albert B. | Global Advisory Strategic Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Exterro Data Risk Management Platform?** All in one technology make it seamless solution. **What do you dislike about Exterro Data Risk Management Platform?** I like the direction it is going and each year it gets better. **Recommendations to others considering Exterro Data Risk Management Platform:** Do a complete POC and hire an independent consultant. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Project management. Better workflow. All in one solution. ### 27. Review of Exterro Platform **Rating:** 5.0/5.0 stars **Reviewed by:** jason v. | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Exterro Data Risk Management Platform?** Ease of use and consolidation of features and functionality in one system. **What do you dislike about Exterro Data Risk Management Platform?** I don't have any specific dislikes that I can speak to **Recommendations to others considering Exterro Data Risk Management Platform:** I would recommend that in connection with using the system, users should explore other services offered by Jordan Lawrence and Exterro, including data minimization and record management consulting services. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have realized a number of operational efficiencies in our legal department operations by centralizing the management of our legal hold process and data privacy initiatives using the Exterro system and leveraging its robust reporting functionality to keep our business units apprised of their obligations with respect to these important functions. ### 28. It was a great one. Well explained ! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Exterro Data Risk Management Platform?** Content shared by Alfonso and the descriptions **What do you dislike about Exterro Data Risk Management Platform?** There is nothing that i disliked. All good **Recommendations to others considering Exterro Data Risk Management Platform:** NA **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal hold - Yes, the session clarified a few doubts ### 29. InFusion 2019 Conference **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren R. | Litigation Paralegal , Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Exterro Data Risk Management Platform?** The tool I use the most is legal holds. I create the legal holds for our company and find this tool very helpful as it streamlines the process. **What do you dislike about Exterro Data Risk Management Platform?** I don’t think I can answer this as I have only used the legal hold tool and find it very helpful. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The problems we are solving is we are able to get legal hold out faster than before we had Exterro. Custodians are able to view all the information, we are able to edit holds quickly and resend holds which is all very beneficial! ### 30. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Exterro Data Risk Management Platform?** I can customize the legal holds as best fits our needs. We can separate the email from notice page or have it all in one page. **What do you dislike about Exterro Data Risk Management Platform?** I do not have any dissatisfaction with the system. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The best benefit is being able to customize. ### 31. Legal Hold Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Christine M. | Litigation-Legal Hold Analyst, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** The compliance portal has made it much easier to track custodian compliance and interview for additional data and custodians for the legal hold. **What do you dislike about Exterro Data Risk Management Platform?** The quick start guide was not very helpful. Report options are not very flexible and often have a missing column that is not available to add which would make the report much more useful. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Compliance with legal holds has improved with the new compliance portal. The new version is much easier to work with. ### 32. Experience has been good but difficult **Rating:** 3.5/5.0 stars **Reviewed by:** Monique D. | Risk & Compliance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Exterro Data Risk Management Platform?** I like that we are able to complete the discovery in one tool and on our own instead of having our IT Department complete it for us. I also like that we can review the emails to confirm they are relevant to what we are searching for. The tool also will save us money on attorneys fees due to sending less documents for them to review. **What do you dislike about Exterro Data Risk Management Platform?** the amount of time it takes to pull the information, the errors we are running into. Not many people to help when there is issues if the primary team member assigned to our account is on vacation. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have ran into some issues with the system failing custodians and not pulling collections from an assessment. ### 33. Exterro fun! **Rating:** 4.5/5.0 stars **Reviewed by:** Jon S. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Exterro Data Risk Management Platform?** I love Matters. It help secure the group and it places all your custodians, ESI etc together. I just wish it tied together the productions too. **What do you dislike about Exterro Data Risk Management Platform?** I feel like it could flow together a little better..more bread crumbs from the screen you just left from. Also connecting the production to your Matter area. **Recommendations to others considering Exterro Data Risk Management Platform:** It is a great product once you give it a chance and get through the roll out testing period. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Reviewing LitHolds is so simple now days with the searches and labeling that Exterro provides. All of our Attorney's love using the product. ### 34. Painful until we moved to the cloud. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Exterro Data Risk Management Platform?** Exterro makes it easy to monitor legal holds and do reviews of ESI. It is very intuitive to use in that regard. **What do you dislike about Exterro Data Risk Management Platform?** Our pain came from our infrastructure when we were on prem. We had many problems with collecting and producing ESI. However, once we moved to the cloud, that became much easier. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We are able to track our legal hold responses with much more accuracy than before, and in addition we are able to bring more of our review process in house. We are saving money by doing that instead of sending it to outside counsel to review. ### 35. Fantastic support and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Derek B. | Litigation Tech Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** The support for this program has been amazing. We have had a few issues with the implementation that have been resolved quickly and professionally **What do you dislike about Exterro Data Risk Management Platform?** Nothing at this time, our experience has been fantastic **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Reduction in time required and streamlining of processes ### 36. Exterro is the only solution you need **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | eDiscovery Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Exterro Data Risk Management Platform?** We currently only have the Legal Hold platform, but we're looking to add additional Exterro modules to streamline different processes. **What do you dislike about Exterro Data Risk Management Platform?** I personally haven't found something I dislike yet. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The platform is so easy to use. It saves lots of time and consequently, money. ### 37. Exterro has enabled our company to create a defensible legal holds process. **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly P. | Lead Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Exterro Data Risk Management Platform?** The templates eliminate the need for recreating what is often repetitive language in a hold. I like that the system tracks responses thereby eliminating the need to do so as a manual process. **What do you dislike about Exterro Data Risk Management Platform?** I do wish the system was more compatible with Word. The system can be difficult to work with in terms of formatting when you are trying to cut and paste language from a Word doc into the Exterrro tool. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** This goes back to my initial comment of now having a defensible legal hold process in place. ### 38. inFusion 19 attendee **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Exterro Data Risk Management Platform?** Discussions on legal topics regarding how best to document and record processes. The certification day has been very educational **What do you dislike about Exterro Data Risk Management Platform?** I cannot think of an aspect that I disliked. This is a great conference! **Recommendations to others considering Exterro Data Risk Management Platform:** Very robust tool, but not as simplistic as other options; lit. profile will dictate **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The biggest benefit that we are seeing is time saved, a documented and repeatable process, and robust reporting and eca features. ### 39. Exterro - Legal Holds and E discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** Exterro apprears to have been a great product for Legal Holds and collections with robust filtering process. E discovery, asset management and integration to custodian devices is a pretty defined process. there is a lot of room to fix issues such as scaling to collection from more than 10k docs. **What do you dislike about Exterro Data Risk Management Platform?** Scaling of issues. Viewing pdf docs more than 200 pages is really slow and times out. Upgrade and patching is a cumbersome process. **Recommendations to others considering Exterro Data Risk Management Platform:** Improve operational support and fine functional side legal Holds, E-discovery and collection **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Smoothly upgrading from RTM to the other. Patching and operational support. ### 40. Great product and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** That Exterro integrates your legal hold, public records, and security needs in one place. **What do you dislike about Exterro Data Risk Management Platform?** I have not found any downsides yet but am interested to see how Jordan Lawrence is integrated into the platform. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro has made our legal hold and public records requests processes repeatable and defensible. Also, having one system of record is very beneficial. ### 41. Very good program, super highly recommended **Rating:** 3.5/5.0 stars **Reviewed by:** Maria G. | programmer, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Exterro Data Risk Management Platform?** I am in IT and support this product for our legal team. Exterro has the best support I have had the pleasure of working with. We are currently moving from on-premises to the cloud and I am looking forward to this transition. If we have any technical issues, the support is extremely quick to respond to any questions or concerns that staff members may have. Even if it's a very simple question, the answers are excellent! **What do you dislike about Exterro Data Risk Management Platform?** Honestly, I haven't had anything that has displeased me. Currently, my only dissatisfaction with the product is the speed of the collections in the on-prem solution. The support we have received from Exterro has been very good and we have worked to solve the problem. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We were able to cut our manual process and this has saved us a lot of time and money. Working in the IT area, I help the legal department if they encounter any problems with the system or have additional questions about why certain things are or are not working. This product has saved our legal department in the number of hours the staff had to spend manually finding and collecting the data. It has also saved by not having to send an external lawyer to process it at a higher cost to our company. ### 42. Great Conference/Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Senior Director, Consulting Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Exterro Data Risk Management Platform?** Powerful, intuitive, and flexible tool to meet myriad legal and compliance needs. **What do you dislike about Exterro Data Risk Management Platform?** Product enhancements not as frequent as I would like--Client Ideas Portal is slow-moving. **Recommendations to others considering Exterro Data Risk Management Platform:** Crawl, walk, run! Platform has plenty of runway to support diverse operational gols. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Helps meet legal and compliance needs for diverse lines of business. ### 43. Exterro is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Exterro Data Risk Management Platform?** The Exterro platform is user friendly and robust. **What do you dislike about Exterro Data Risk Management Platform?** There is not anything I dislike about it. **Recommendations to others considering Exterro Data Risk Management Platform:** The best e-discovery platform on the market. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Keeping track of all the custodians. Issuing legal holds, locking down email and OneDrive documents. Cost savings. ### 44. Paralegal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** Exterro is a robust product. I like the fact that integrates with other software such as Passport and Legal Tracker. **What do you dislike about Exterro Data Risk Management Platform?** Some of Exterro's functionality is clunky - interview module, etc. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** recently resolved IPP problem ### 45. Exterro Legal Hold **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Exterro Data Risk Management Platform?** Easy use platform that coordinates all facets of tools available. Has incorporated privacy component for non-US custodians. Speedy response from tech support when assistance required. **What do you dislike about Exterro Data Risk Management Platform?** Could use more global applications, but happy with what we have. **Recommendations to others considering Exterro Data Risk Management Platform:** Try at least part of their platform and you will be able to use all other pieces of it. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal hold consistency and reliability. Love the reminder system and tracking reports. ### 46. eDiscovery Manger **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** The entire end-to-end platform. Most favorite are legal hold, ECM and EPM. **What do you dislike about Exterro Data Risk Management Platform?** I am very satisfied with the entire suite of Exterro prodcuts. **Recommendations to others considering Exterro Data Risk Management Platform:** Get a great project manager. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** EDDM functionality. ### 47. Rewarding. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** Hearing about others experiences/best use practices. **What do you dislike about Exterro Data Risk Management Platform?** Venue rooms are cold, although that is out of exterro control. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Easier to track legal hold custodians with Exterro tool. ### 48. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Infrastructure Engineer, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** I am in IT and support this product for our legal team. Exterro has the best support that I have ever had the pleasure of working with. We are currently moving from on Prem to the cloud and I am looking forward to this transition. If we have any technical issues support is extremely quick to respond to any question or concern any staff members have. Even if it's a very simple question, the responses are excellent! **What do you dislike about Exterro Data Risk Management Platform?** I honestly haven't had anything that I have disliked. Currently, my only dislike of the product is the speed of the collections in the on prem solution. The support that we have received from Exterro has been great and we have worked through the problem. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We were able to cut our manually process out and this has saved us a lot of time and money. Working on the IT side, I help the legal department if they encounter any system issues or have additional questions on why certain things are or aren't working. This product has saved our legal department on the number of hours staff had to manually go through and find, collect the data. It has also saved by not having to send out to external counsel to have this processed at a greater cost to our company. ### 49. after lengthy setup, eddm is pretty powerful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** Litigation Holds are easy to track and acknowledge. List of custodians is accurate and the ease of use is the best. **What do you dislike about Exterro Data Risk Management Platform?** not able to print directly from screen or have ability to print full list of documents; some of the screens are redundant. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** makes easier tracking for lit holds ### 50. easy to learn, easy to master **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** I like (most) of the navigation and speediness of the Exterro fusion tool. **What do you dislike about Exterro Data Risk Management Platform?** there are some minor navigation quirks that could be improved. i am working on submitting them with a colleague to the suggestions portal. **Recommendations to others considering Exterro Data Risk Management Platform:** utilize the training Exterro offers, and practice, practice, practice in the test environment. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** having a consistent reliable tool that allows our custodians to easily acknowledge holds, and an easy way to export reports from it. ## Exterro Data Risk Management Platform Discussions - [Is it possible to batch documents during review?](https://www.g2.com/discussions/32524-is-it-possible-to-batch-documents-during-review) - 1 comment, 1 upvote - [Can Digital Discovery Pro help me reduce the size of my data defensibly?](https://www.g2.com/discussions/reduction-of-data) - 1 comment, 1 upvote - [How much processing power does Digital Discovery Pro have?](https://www.g2.com/discussions/processing-power) - 1 comment, 1 upvote - [Does Legal Hold Pro integrate with our enterprise systems?](https://www.g2.com/discussions/integration-22afdb77-f641-47dc-8822-ae86a729288d) - 1 comment, 1 upvote - [View Exterro Data Risk Management Platform pricing details and edition comparison](https://www.g2.com/products/exterro-data-risk-management-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+10%3A19%3A38+-0500&secure%5Bsession_id%5D=0197f2cd-ee18-4e67-a52f-4d717d802dbb&secure%5Btoken%5D=4d11439ba95051a6b998ee78776a910fd023087972a79e11559537c2611457e4&format=llm_user) ## Exterro Data Risk Management Platform Integrations - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) ## Exterro Data Risk Management Platform Features **Platform Data** - Platform Search - Dashboard - Alerts and Notifications **Document Collection** - Legal Hold - Document Collection - Document Processing **Document Management** - Hold Requests - Document Repository - Template Library **Document Review** - Document Review - Project Analytics - Project Templates - Automated Review - User Reporting - Permissioned Access - Production **Agentic AI - eDiscovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Exterro Data Risk Management Platform Alternatives - [Everlaw](https://www.g2.com/products/everlaw/reviews) - 4.7/5.0 (718 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.6/5.0 (638 reviews) - [Logikcull](https://www.g2.com/products/logikcull/reviews) - 4.7/5.0 (516 reviews)