Exterro E-Discovery Reviews & Product Details - Page 15

The fact it keeps track of responses to lit holds for me! Review collected by and hosted on G2.com.

I'm not sure there is anything - everything seems to work pretty well. Review collected by and hosted on G2.com.

Implementation of this technology went well and was fast. The tool is intuitive and does what we need it to do. Users seem to be satisfied with the tool. Review collected by and hosted on G2.com.

Nothing yet... It is working as expected and running without much maintenance and support required. The implementation took a little longer than expected and Zapproved switch the PM in the middle of the implementation, however, that was not much of a holdup. Review collected by and hosted on G2.com.

The representatives from Zapproved are very knowledgeable and professional. They came prepared and were able to answere all questions. Very informative. The introduction to updates and new tools are very exciting. Review collected by and hosted on G2.com.

I have no dislikes at the moment. We have yet to fully integrate with the HR and IT systems. This is my issue that I need to work on internally.

I will have more of an opinion once we are fully implemented and "live". From the user group meeting, I doubt I will. After the user group meeting, I have made it priority to integrate ASAP, so that I may look into other tools/applications Zapproved offers. Review collected by and hosted on G2.com.

LHP provides our company with one repository where all legal holds are stored (no more PDFs sent out across business unit's by one paralegal or attorney at a time). In addition, the automatic reminders are tantamount to meeting ongoing preservation obligations. Further, the ability to have legal hold templates makes issuing a legal hold straightforward and hassle-free. Finally, the reporting feature allows us to determine quickly any of a number of important data points, including whether a given employee is on a hold(s), and how many; number of holds by attorney/paralegal/business unit, etc. Review collected by and hosted on G2.com.

Because there is no redlining capability in LHP, it is easier to start a draft in MS Word, forward to attorney for comments and edits, and then copy/paste into LHP. The problem is that LHP is not a MS Word product and when you copy/paste to it, indents, bullets, numbers and other formatting is a complete disaster and not easily fixed. I would love to see Word compatibility, some kind of redlining option for exchange of drafts among a legal team.

Secondly, Review collected by and hosted on G2.com.

I really like that they are always improving Legal Hold Pro, making a better and easier system to use. Review collected by and hosted on G2.com.

I would like to be able to generate more customizable reports. Review collected by and hosted on G2.com.

It's clean and easy to use, very user-friendly. It keeps track of and allows reporting on numerous different things. Review collected by and hosted on G2.com.

Most of the things that I've disliked have been improved (i.e. email addresses are no longer the only identifier for custodians). Some products in the suite are still fairly new products, which come with kinks that need to be worked out, but after watching improvements in LHP, I have no doubt that the entire suite will become ideal products for all companies. Review collected by and hosted on G2.com.

Having prepared, preapproved templates with language directly from our GC means that I can quickly get out the word on preservation actions (without having to reinvent the wheel and then have the wheel kick-tested each time).

I love being able to see my compliance numbers for each of the holds: I can quickly identify who I need to contact to make sure the preservation obligation gets disseminated fully. Review collected by and hosted on G2.com.

I've found if there's a little something I dislike, Zapproved's UI/ UX folks are quick to listen and figure out ways of clearing up issues. I ran into the issue of having to play a couple different roles on holds but I wasn't allowed to be both a sender and a custodian on a hold: this is now being resolved. Review collected by and hosted on G2.com.

Automates the legal hold process to allow for efficient initiation of legal holds (revise one of the hold templates for a particular matter and add email addresses for the hold recipients), automatic tracking of custodian responses to the holds, automatically generated hold reminders to custodians at set time intervals, and easy one touch termination of holds at the conclusion of matters. Review collected by and hosted on G2.com.

At times it is difficult to remain below our allotted number of custodians to avoid overage charges, though the overage charges are not a significant cost and Zapproved alerts us ahead of time if we are in danger of exceeding our negotiated number of custodians. Review collected by and hosted on G2.com.

The ease of use, the reporting functionality and most of all the company's customer service is second to none. My company started out tracking legal holds using spreadsheets and cutom built in house apps. It worked for the awhile but we always desired something more. When Zapproved came along with Legal Hold Pro, our requests were answered and thne some! Review collected by and hosted on G2.com.

After using this product for the last 3 years, my team and I have not found any shortcomings with this company and its products. Review collected by and hosted on G2.com.

Customer service is a huge plus for me, and they are fantastic. It gets better with every update and becomes more user friendly Review collected by and hosted on G2.com.

I would like to be able to customize my reports more. Review collected by and hosted on G2.com.