Working as a Consultant within the eDiscovery industry, I help clients implement the industry's best of breed eDiscovery solutions such as Exterro. I have spent the last last 9+ years working specifically with client's Corporate Legal departments on implementing Exterro as their chosen on the premises and in-house ediscovery solution. Exterro is a complete, end-to-end, feature rich, effective and powerful, full spectrum EDRM solution and one of the industry's best ediscovery tools on the market. My Corporate Legal users find it easy to use. From legal hold to preservation, collection, data load file ingestion and exportation, processing, review, through production, Exterro is seamless and gets the job done efficiently.
Exterro is one of the most client focused solution providers that I have worked with over the past 20+ years. They really care about their client's success in implementing and using Exterro. They listen to their clients and are extremely receptive to customer requests for product enhancements. They are a very agile company and are quick to respond to client and support related issues. Review collected by and hosted on G2.com.
Oddly as this is going to sound, it's hard for me to think of something that I dislike about Exterro! Review collected by and hosted on G2.com.
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165 out of 166 Total Reviews for Exterro E-Discovery
Overall Review Sentiment for Exterro E-Discovery
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Its strong Automation, AI analytics, Cloud Service Integration and Compliance Capabilities Review collected by and hosted on G2.com.
The high pricing, the performance issues Review collected by and hosted on G2.com.
The value offered by Exterro is unmatched in the industry. Exterro is core business partner of ours and we collaborate on new ideas to build features into their product road map. We use many products including Legal Hold EDDM Data Source Discovery Data Retention, Comprehensive Interview along with many other tools to manage our program. This allows us to have the confidence to know where data is located within our environment and allows us to have a world class eDiscovery program. Review collected by and hosted on G2.com.
Connectors including Office 365 and ServiceNow have some opportunities for better integration. Review collected by and hosted on G2.com.
I think the software is pretty user friendly. Connects with a lot of different platforms. Has a lot to offer Review collected by and hosted on G2.com.
Sometimes buttons do not work. Sometimes it's very slow and it's expensive for all the modules to work together Review collected by and hosted on G2.com.
Since much of the platform is integrated with other features/components, that's rather nice Review collected by and hosted on G2.com.
The firm has made a number of acquisitions and is still working through the growth issues of trying to integrate multiple platforms and teams of experts. Exterro needs to be visually and in every way integrated with a single story rather than independent pieces. Review collected by and hosted on G2.com.
Excellent customer support and attentiveness to their customer's needs. The web UI is also very intuitive and easy to use. My customers love it compared to encase. Review collected by and hosted on G2.com.
The licensing model of Exterior FTK is high. It isn't cost effective to add individual seats to a contract. I know they are working on it, but better API documentation and plugins INTO FTK. Review collected by and hosted on G2.com.
Tge staging feature of Exterro review is very impressive to separate my workflows as prr various project needs. Review collected by and hosted on G2.com.
Searching is a little complex and not user friendly Review collected by and hosted on G2.com.
The options for automated reminders, reporting, and escalations are very helpful. There are a number of features which make this tool very useful for the purposes we use it for. Enhancements would further improve this for us. Review collected by and hosted on G2.com.
The formatting abilities for the messaging features is lacking; having the ability to create quality HTML messages to recipients which look professional are critical in this day and age. It is also frustrating to not have the ability to select a delivery time for future messages. Message delivery time can greatly impact the open rate and interaction of the recipient with that message, so having no control over what time the message is sent from Exterro is frustrating. Customizing the messages for our business is important given our internal security and training in spotting Phishing and spam email content. It would also be helpful if Exterro had features to track if messages had been opened, the way that other email delivery tools are able to do. Review collected by and hosted on G2.com.
