I used Zapproved's Legal Hold Pro to manage litigation holds. This tool is user friendly and has many great features that work well for me and my organization. We strongly value the option to remind custodians that their responses have not been received as well as the quarterly updates that a particular hold is still in place. Review collected by and hosted on G2.com.
There are features I would like to see that LHP doesn't have as yet. However, Zapproved is constantly updating and improving the tool. I don't like that when a user edits a hold the sender is automatically changed to the person that made the edit. Review collected by and hosted on G2.com.
Video Reviews
Its a one stop solution
165 out of 166 Total Reviews for Exterro E-Discovery
Overall Review Sentiment for Exterro E-Discovery
Log in to view review sentiment.
Its strong Automation, AI analytics, Cloud Service Integration and Compliance Capabilities Review collected by and hosted on G2.com.
The high pricing, the performance issues Review collected by and hosted on G2.com.
The value offered by Exterro is unmatched in the industry. Exterro is core business partner of ours and we collaborate on new ideas to build features into their product road map. We use many products including Legal Hold EDDM Data Source Discovery Data Retention, Comprehensive Interview along with many other tools to manage our program. This allows us to have the confidence to know where data is located within our environment and allows us to have a world class eDiscovery program. Review collected by and hosted on G2.com.
Connectors including Office 365 and ServiceNow have some opportunities for better integration. Review collected by and hosted on G2.com.
I think the software is pretty user friendly. Connects with a lot of different platforms. Has a lot to offer Review collected by and hosted on G2.com.
Sometimes buttons do not work. Sometimes it's very slow and it's expensive for all the modules to work together Review collected by and hosted on G2.com.
Since much of the platform is integrated with other features/components, that's rather nice Review collected by and hosted on G2.com.
The firm has made a number of acquisitions and is still working through the growth issues of trying to integrate multiple platforms and teams of experts. Exterro needs to be visually and in every way integrated with a single story rather than independent pieces. Review collected by and hosted on G2.com.
Excellent customer support and attentiveness to their customer's needs. The web UI is also very intuitive and easy to use. My customers love it compared to encase. Review collected by and hosted on G2.com.
The licensing model of Exterior FTK is high. It isn't cost effective to add individual seats to a contract. I know they are working on it, but better API documentation and plugins INTO FTK. Review collected by and hosted on G2.com.
Tge staging feature of Exterro review is very impressive to separate my workflows as prr various project needs. Review collected by and hosted on G2.com.
Searching is a little complex and not user friendly Review collected by and hosted on G2.com.
The options for automated reminders, reporting, and escalations are very helpful. There are a number of features which make this tool very useful for the purposes we use it for. Enhancements would further improve this for us. Review collected by and hosted on G2.com.
The formatting abilities for the messaging features is lacking; having the ability to create quality HTML messages to recipients which look professional are critical in this day and age. It is also frustrating to not have the ability to select a delivery time for future messages. Message delivery time can greatly impact the open rate and interaction of the recipient with that message, so having no control over what time the message is sent from Exterro is frustrating. Customizing the messages for our business is important given our internal security and training in spotting Phishing and spam email content. It would also be helpful if Exterro had features to track if messages had been opened, the way that other email delivery tools are able to do. Review collected by and hosted on G2.com.
