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I have been a customer for over 5 years and the support has never let me down. Their products literally changed the way we do business and skyrocketed our sales through the roof Review collected by and hosted on G2.com.
Sometimes a custom report is required but our business model is unique and therefore should be expected Review collected by and hosted on G2.com.
109 out of 110 Total Reviews for Extensiv
Overall Review Sentiment for Extensiv
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As a 3pl that is building their business to meet a variety of customer needs, we needed a platform that could help us manage our warehouse and inventories with multiple clients in multiple channels. Extensiv has helped us do this with fairly accurate precision and allowed us to on-ramp other customers seamlessly. Review collected by and hosted on G2.com.
New features being added frequently. Sales experience was good and did not feel like we were being 'sold'. Overall, continuing to add integrations for popular e-commerce partners will be lifting this platform even further. Review collected by and hosted on G2.com.
The user interface is great and it can do a lot of basic things well. It's great to take you to the next level if you're using something old or home-grown. They seem to have good strategic vision and focus for the future. Review collected by and hosted on G2.com.
They struggle to polish existing features or to enhance them. Review collected by and hosted on G2.com.
The best part about Bulu using Extensiv Order Manager has to be a toss up between the User Interface and Customer Service. We've tried a dozen options and Extensiv is up there as #1! Thanks to Extensiv we can say that at Bulu - We Do The Tricky Ship™. Review collected by and hosted on G2.com.
Because at Bulu, We Do The Tricky Ship™ and that keeps Extensiv busy adding features. Extensiv is completing a lot of new software updates quickly so if I HAD TO pick something that Bulu has challenges with, is simply keeping up with all of Extensiv's new bells and whistles :) Review collected by and hosted on G2.com.
- Easy to edit orders
- ability to re-open closed orders
- Stock Status reports in different formats and views Review collected by and hosted on G2.com.
- Their support team is not flexiable and implenmnts changes slow
- They do not provide a sandbox enviroment for testing Review collected by and hosted on G2.com.
Extensiv Order Manager serves as a pretty solid in-between/intermediate OMS / lite-ERP system that can handle order routing, fulfillment, purchase order creation and tracking and supports many integrations for other tools and features. Review collected by and hosted on G2.com.
Extensiv Order Manager's Orderbot functionality is good, but could be better. Especially when it comes to more complex order fulfilment and shipping. I often find that we have to do manual steps or find Extensiv's Orderbots failing in ways that do not make sense (it works in an AND function approach not an OR function approach) so we find ourselves manually fixing mistakes it has made with routing do to its lack of OR logic. Review collected by and hosted on G2.com.
We have been using this system for almost a decade now. so we have seen it grow from its humble beginnings to the robust system it is today.
The system is simple to navigate, we can train our new hires pretty quickly.
Has the tools we need to run the warehouse. Review collected by and hosted on G2.com.
They will nickel and dime you for EVERYTHING! Guys EVERYTHING!
(Customer Service)
Good luck trying to get your Customer Success Manager on the phone, we have to schedule meetings with the guy weeks in advance.
(Custom Reports)
Do you require a report with one missing column? Sure, it will cost you $350 and above... but not before you have to fill out a form that is so damn complex... ***We've lost track of how much money we've already spent on reports we should be able to make ourselves***
(Customer Profiles)
They will give you five customers to get started with, after which they will charge you $25 per customer after that unless you upgrade to one of their higher tiers.
(EDI Connections)
Extensiv 3pl will force you to purchase all these add-ons after you have spent hours trying to locate the best EDI firm to design and handle your communications, such as SPS or others.
And many more! Review collected by and hosted on G2.com.
Being able to review orders and inventory. Review collected by and hosted on G2.com.
No cycle count program
No replenishment program
Must have several "votes" amongst users to get something implemented or developed
Tier 1 support
Instead of getting support, I feel like I am always trying to be sold something to improve our environment Review collected by and hosted on G2.com.
The breadth of functionality and ease of implementation and intuitive work processes. Review collected by and hosted on G2.com.
There are always things to improve in such a high change environment as fulfillment and logistics. Review collected by and hosted on G2.com.
Order bots simplification leading to automated order management process. Review collected by and hosted on G2.com.
Communication with EDI leaves something to be desired Review collected by and hosted on G2.com.
Extensiv 3PL Warehouse Manager provides all the tools necessary for our 3PL. Most of its interface is intuitive and modern. The filtering tools are robust and save preferences from session to session. Review collected by and hosted on G2.com.
Blatant disregard for accessible analytics means any report outside of the standard reports costs hundreds of dollars for one of their devs to create a custom report.
In general, dealing with the customer support team feels like they don't really care about your issues. They acknowledge existing issues but don't take accountability. Review collected by and hosted on G2.com.
