Extension for Jira Service Management Pros and Cons

The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficiency and customer experience Review collected by and hosted on G2.com.

can be complex to set up, requiring time and expertise for advanced customizations Review collected by and hosted on G2.com.

it will Improved customer experience like It allows the customer for customizing the Jira Service Management in customer portal, it is more user-friendly and visually appealing. This can lead to increased customer satisfaction it enhanced agent productivity Features it can help agents resolve issues faster and more efficiently.

Increased security and control: The extension offers various security features like permission settings for different elements, which can help organizations protect sensitive data. it Integrat with Third-Party Tools. and very easy to implement. very good customer support. frequency of use Review collected by and hosted on G2.com.

Vendor lock-in: By relying on a third-party extension, you might become locked into the vendor's ecosystem and pricing structure, making it difficult to switch to other solutions in the future. and lomited customization. Review collected by and hosted on G2.com.

The team of this extension is very supportive and helpful. Review collected by and hosted on G2.com.

No. Nothing to dislike for this extension. Review collected by and hosted on G2.com.

Easy access project managment tool and we can get all status analytics of projects in single tool. For implementation and integration with hr managment tool also easy. Highly recommend for frequency of use. Review collected by and hosted on G2.com.

Customer service needs to improve.all other things are good. Review collected by and hosted on G2.com.

It helps to easily receive, track, manage, and resolve requests from your team's customers and efficient way to handle Incident Management, Change Management, Problem Managemen, Service level agreements, Automation, Reporting and more.. Review collected by and hosted on G2.com.

The only issue I have is with the confusing settings needed for certain user modifications. Review collected by and hosted on G2.com.

Built for a specific purpose and meets the expectations. Review collected by and hosted on G2.com.

Could bring in some customization options that could fit into multiple use cases/teams and not just ITSM Review collected by and hosted on G2.com.