---
title: Extend Reviews
meta_title: 'Extend Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 61 reviews by the users' company size, role or industry to
  find out how Extend works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 61
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Manufacturing
  url: https://www.g2.com/categories/manufacturing
---

# Extend Reviews
**Vendor:** Extend  
**Category:** [Warranty Management Software](https://www.g2.com/categories/warranty-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 61
## About Extend
Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team.





## Extend Discussions
  - [What is Extend used for?](https://www.g2.com/discussions/what-is-extend-used-for)

- [View Extend pricing details and edition comparison](https://www.g2.com/products/extend-protection-reviews/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-06+07%3A03%3A55+-0500&secure%5Bsession_id%5D=a80a182e-5ca7-4f21-a34b-0e38da59fc09&secure%5Btoken%5D=ce663dbe621f5bcd4b994bb11b416672c1e87d9bff80e0a0e970f42a75eeb382&format=llm_user)

## Extend Features
**Additional Functionality**
- Traceability
- Production Scheduling
- Workflow Management
- Third-Party Integrations
- Real-Time Data
- Warehouse Management
- Product Configurator
- AI Copilot
- Production Tracking
- Alerts/Notifications
- Supplier Management
- Demand Forecasting
- Barcode/Ticket Scanning
- Purchase Order Management
- Product Lifecycle Management
- Maintenance Management
- Customizable Reports
- Work Order Management
- Bills of Material
- Quality Control
- Supply Chain Management
- Inventory Management
- Cost Estimating
- Real-Time Analytics
- Shop Floor Management
- Material Requirements Planning
- Multi-Location
- Job Management
- Distribution Management
- API
- Financial Management
- Production Management
- Activity Dashboard
- Sustainability Management
- Compliance Management
- Generative AI
- Safety Management
- Unattended Automation
- Document Management
- Lot Tracking
- MES
- Data Import/Export
- Capacity Planning

**User Tools - Warranty Management**
- Inventory
- Stakeholder Reports
- Lifecycle Reports

**Shipping Insurance**
- Claim Tracking
- Shipment Tracking Integrations
- Cargo Tracking
- Reporting & Analytics
- B2C E-Commerce Tracking
- Claim Filing

**Customer Insights**
- Fraud Detection
- Trends Detection

**Software Integrations**
- CRM Integration
- FSM Integration

**Additional Functionality**
- Support Ticket Management
- Reporting/Analytics
- Customizable Branding
- Supplier Management
- Real-Time Reporting
- Maintenance Scheduling
- Policy Management
- Historical Reporting
- Parts Management
- Status Tracking
- For General Contractors
- Real-Time Data
- AI Copilot
- Generative AI
- Dispatch Management
- Product Registration
- Contract/License Management
- Client Portal
- Configurable Workflow
- Trend Analysis
- Claims Management
- Activity Dashboard
- Warranty Claims Management
- Quotes/Estimates
- Compliance Management
- Case Management
- For Manufacturers
- Approval Process Control
- Data Import/Export
- Invoice Management
- Electronic Payments
- Eligibility Verification
- Workflow Management
- Self Service Portal
- Access Controls/Permissions
- Returns Management
- Forms Management
- Repair Management
- Data Visualization
- Service Management
- Inventory Tracking
- Warranty Tracking

## Top Extend Alternatives
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