Expel workbench platform is a very comprehensive and easy-to-integrate platform, with most of the integrations natively built, requiring us to only provide credentials. On top of it, the content and correlation for the alerts is extremely rich and easy to consume by SOC engineers. Review collected by and hosted on G2.com.

Price. Expel is not the cheapest platform, and its pricing model is heavily based on resources (cloud), endpoints, etc... I think the biggest opportunity Excel has is to re-evaluate its pricing model, to serve small and medium-sized companies Review collected by and hosted on G2.com.

Super responsive 24x7 SOC; event triage allows team to focus on the key incidents. When major threats occur, Expel shares great threat intel for awareness.

Easy to use platform, good coverage of major security vendors. Really like the Slack channel setup to reach out to the team direct, and validate activity.

The team at Expel are great to work with, super helpful and responsive! Review collected by and hosted on G2.com.

I wish there were more direct integrations to their platform for full coverage. Review collected by and hosted on G2.com.

The AI used to triage all alerts helps eliminate many of the false positives and gives me confidence in the results provided. Review collected by and hosted on G2.com.

l have not found anything over the last year since we started using Expel that I didn't like. Review collected by and hosted on G2.com.

The engagement from top to bottom is best in class, open communication at all levels of the company, maturity in security knowledge and offering, having a knowledgeable resource available 24x7 to assist in any pressing security matter that requires investigation Review collected by and hosted on G2.com.

They are pricier than the competition/market Review collected by and hosted on G2.com.

The automations for filtering alerts from a variety of different services are excellent. The ability to submit an issue for investigation (based on user, device, etc.) and quickly see high volumes of information from multiple systems pulled together in one place speeds responsiveness tremendously. Review collected by and hosted on G2.com.

Staying on top of the growing integration set is still a little cumbersome. The onboarding didn't include an alert type-by-alert type discovery effort to determine how we wanted to handle each alert type. Review collected by and hosted on G2.com.

TTheya re very responsive to the needs of my organization. When I have a question about an alert, if they have launched an investigation or if it's one that we've launched ourselves they are willing and able to assist with resolution. Review collected by and hosted on G2.com.

Since we are not a Teams or a Slack shop, I don't get the full experience of realtime interaction with them via chat. They are responsive to emails and notify me of things that are going on still though. Review collected by and hosted on G2.com.

Great integration into the security stack, great communications through the use of Slack with their team and the use of a bot for alerts and Pager Duty for emergencies. Review collected by and hosted on G2.com.

For integrations with technologies that they didnt already have in their portfolio, it took some organizing between the different vendors to get the API connection built and we have one instance where we had a connection down for a couple of days before they realized it was on their side and they fixed it. Review collected by and hosted on G2.com.

Allows you to use all your existing technology stack, leverages public cloud native security features and staffs with elite industry grade cybersecurity analysts. Review collected by and hosted on G2.com.

You pay for what you get and the services are priced at platinum grade security levels. :) Review collected by and hosted on G2.com.

Ease of use of the tool and extensibility. The Slack integration is great. Review collected by and hosted on G2.com.

Lack of unified interaction over UI, Slack, Teams etc. This is in the works though from my understanding and I am looking forward to the feature! Review collected by and hosted on G2.com.

Overall quality of service, the feedback for continuous improvement of our security program from the product, quality of the data synthesis from the investigations, engaging with their SOC. Review collected by and hosted on G2.com.

nothing I can think of. their vision is complete and their execution is very good. Review collected by and hosted on G2.com.