Expel Reviews (74)

Reviews

Expel Reviews (74)

4.6
74 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of integration and responsive support provided by Expel, highlighting how it streamlines security operations and enhances incident management. The platform's intuitive interface and proactive communication from the SOC team contribute to a sense of security and efficiency. However, some users note a desire for more customization options in alerts and reporting.

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Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"No brainer! Best MDR vendor for keeping your company safe"
5/5
What do you like best about Expel?

accurate and valid inquiries. It is exactly what you want from your security operations center... They tell us when we need to investigate without the busy work of tracking down a lot of false positives.

Implementation is a breeze, and you really are up in running in hours! Our support team is fantastic, and we love the partnership.

Being a CISO and having worked with most of the major MDRs in the past, Expel is my go-to partner to monitor, detect, and respond to bad actors. I sleep better at night knowing they are watching my organization. Review collected by and hosted on G2.com.

What do you dislike about Expel?

Expel is a vendor I would call anytime I have an organizational need for a world-class 24x7 MDR.

If I had to provide one critic, they are not the cheapest option out there. However, it is true that you get what you pay for. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Great MDR partner to work with."
5/5
What do you like best about Expel?

Expel allows me to sleep at night, and not be paged by low level alert, and focus on projects and detections that are more important. Review collected by and hosted on G2.com.

What do you dislike about Expel?

I wish there were more options for custom detection building. They can be a bit reliant on detections\alerts out of the box from vendors. Review collected by and hosted on G2.com.

Matthew C.
MC
Matthew C.
Vice President of IT and Cloud Operations
Mid-Market (51-1000 emp.)
"Expel gives me the peace of mind to sleep at night."
5/5
What do you like best about Expel?

CyberSecurity defense is an ever changing landscape. I need a partner that allows me to use and apply 'best of breed' solutions integrated into the SOC and MDR solutions they provide. Expel provides that! Review collected by and hosted on G2.com.

What do you dislike about Expel?

I do not have any complaints about the Expel offering. A caveat: As with any highly customizable solution, a level of commitment is required from your internal team. You will not truly maximize the effectiveness of the solution in your organization without learning the solution and fully engaging in the custom configuration process. Review collected by and hosted on G2.com.

Joshua Q.
JQ
Joshua Q.
Director of IT
Mid-Market (51-1000 emp.)
"Great product"
5/5
What do you like best about Expel?

Their team is very helpful to setup our integrations and setup alerting and remediation policies Review collected by and hosted on G2.com.

What do you dislike about Expel?

Nothing stands out from my perspective. It is great. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Enterprise (> 1000 emp.)
"With Expel "MDR" is no longer a swear word"
4.5/5
What do you like best about Expel?

Expel offers an intuitive platform that includes integrations for most of the major security tools on the market. Those few technologies not supported out-of-the-box can still be integrated with custom detections (provided you are using a supported SIEM). With that said, the real gem of Expel is the people. Unlike some other MDR providers, Expel analysts are actual security practitioners, not people with vague understandings about IT that can read a script. Review collected by and hosted on G2.com.

What do you dislike about Expel?

There were a couple of technologies that Expel did not offer native support for out of the gate. With that said, the value of Expel is such that I changed one of my technologies to a different vendor so that we could integrate it with Expel. Review collected by and hosted on G2.com.

MB
Marcus B.
Enterprise (> 1000 emp.)
"Awesome Resource for our enviroment"
4.5/5
What do you like best about Expel?

I like the growth and development of the product, the response time, interaction, and ability to resolve issues is excellent. Review collected by and hosted on G2.com.

What do you dislike about Expel?

Cost - it is a great product and you do get what you pay for, but the cost for non-profits is high. Review collected by and hosted on G2.com.

JK
Jeremy K.
Enterprise (> 1000 emp.)
"Expel simplifies security monitoring with extensive integrations and timely triage"
5/5
What do you like best about Expel?

Expel allows our organization to focus on improving our security posture without worrying about triaging security alerts from numerous sources. They work with us for escalated investigations through remediation and closure. Our first stop in implmenting new infrastructure is to check interoperability with Expel. Review collected by and hosted on G2.com.

What do you dislike about Expel?

While Expel integrates well for ingestion and investigation, bidirectional support to update status at the source is limited. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Great Information and Investigations"
4/5
What do you like best about Expel?

When Critical Alerts come through, their workbench provides excellent data in a relatively easy to use format.

They integrate with most of the services we utilize, and have some very useful auto remediations.

They help to filter out benign alerts from exhausting your team, and their use of AI & Automation means you have good info at your fingertips no matter the hour.

Their Team is always available to answer any questions. Review collected by and hosted on G2.com.

What do you dislike about Expel?

The only downside we've experienced is the time it takes to tune the product to a point that you can have full confidence in it. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Expel is GREAT to work with!"
3.5/5
What do you like best about Expel?

They are easy to work with, and their customer support makes implementation, integrations and troublshooting a breeze Review collected by and hosted on G2.com.

What do you dislike about Expel?

The alerts can be a little noisy at times. Review collected by and hosted on G2.com.

VB
Vince B.
Mid-Market (51-1000 emp.)
"Collaborative, Top Notch SOC"
5/5
What do you like best about Expel?

The Expel team (from our amazing and responsive Account Manager to the super knowledgeable Technical team) are top notch. Onboarding was a very simple process. Once onboarded, the platform and SOC team have been extremely responsive and helpful in identifying and mitigating issues. We are overall very happy with Expel. Review collected by and hosted on G2.com.

What do you dislike about Expel?

I honestly cannot think of anything i dislike about Expel. Review collected by and hosted on G2.com.