Exercise.com Reviews & Product Details

We have used Exercise.com since November 2023 - so it has been about a year and a half. Learning a new platform can be a challenge in the beginning [we used Mindbody before] but putting the time in pays off especially since I use the platform daily. Our CSM, Jackie Simpson, is also super responsive. Anytime I run into an issue or have a question on a feature, I can email her directly and quickly get a response back. Their support team is also quick on email. We also love how EVERYTHING on both the web portal and the app is completely customized to our business and brand. Review collected by and hosted on G2.com.

Overall the software is easy to use for both admins and our clients, but there are a few things that are placed in weird spots or multiple boxes you need to check to get things to show up properly. However, they consistently upgrade the system, so kinks are always getting worked out by the software team. Review collected by and hosted on G2.com.

The platform is just amazing but the team is the best part. The platform is so rich and there is so much you can you can use in there for your business. Because is so rich certain things might not be as straight forward to find or there might be things you need and you are not aware are available so you can contact the support team and the team is the best part of exercise.com. They are the fastest team I came across in solving any kind of issues/concerns.

I am amazed how fast and efficient they are. When I have questions they get back to me within 10 minutes, at any time really, and their answers are always exhaustive. This is what I call true support.

Sorry if I don’t always get back to your email guys with a “thank you” but THANK YOU. Review collected by and hosted on G2.com.

There is literally nothing I dislike. Everything is amazing. Review collected by and hosted on G2.com.

It has been a pleasure working with the Exercise.com team.

They are always quick to respond and assist us with our questions. Their platform is easy to navigate, yet it offers a lot of variety for us and our customers.

We have not started rolling our app yet, but the process up to now has been great. Review collected by and hosted on G2.com.

Once in a while we face bugs, however the team is quick to take care of them once the bugs and issues are reported. Review collected by and hosted on G2.com.

Our time with the team has been outstanding. From direct problem solving to help with the initial build they have been nothing less than stellar. Jackie Simpson is my project lead on the team and is incredibly easy to work with. The ability to use developed tools and add to functionality with custom requests allows for scaling and flexibility that is unmatched in my research and experience. Review collected by and hosted on G2.com.

There are very few things that I have found that I have had any problem with and any issues are fixed in real time with zero delay. Review collected by and hosted on G2.com.

There is so many benefits for my business to grow! The company was very open but also responsive with any and all questions. The app is easy to navigate and find what you're looking for. Review collected by and hosted on G2.com.

I did choose to do the apple management by myself. Still glad I did but I wish it was conveyed MORE to do all that work ASAP! Got everything else done but then when I got to that part, I realized I'd be waiting for apple to approve & getting a DUNS. Otherwise, everything was great! Review collected by and hosted on G2.com.

I like the customer support. All the help I need is done in a timely manner. I don’t have to wait long for changes to be made for my app. Everyone is very friendly and do their best to help you succeed as a coach. Review collected by and hosted on G2.com.

There truly hasn’t been anything I dislike. Everything is straight forward, I can customize a lot of things on my own, and I feel I can truly use Exercise.com platform how I’d like. Review collected by and hosted on G2.com.

The ability to manage all my clients booking, workouts and messaging all in one place is the reason I got started. It's also given me the ability to further legitimize my bunnies and take it to the next level. Doug has been a huge help and is very knowledgeable of the automations and how to make things as simple as possible for the client. Review collected by and hosted on G2.com.

There is a learning curve as it is a very complex platform. I'd be lost without the help of Doug. Besides the complexity I have no complaints about the software. Review collected by and hosted on G2.com.

- Platform is reliable, clean, and easy for clients

- Scheduling, programming, and payments in one place

- Support is top-tier - Doug Leighton has been phenomenal: responsive, knowledgeable, and genuinely helpful

- Highly recommend Exercise.com to any fitness business Review collected by and hosted on G2.com.

At this current time, there is nothing that stands out that I dislike. The platform checks all the boxes that I need for my boutique business. Review collected by and hosted on G2.com.

When I first inquired about their software, I was skeptical that they could do everything they claimed. This was based on some other software introductions I had before selecting Exercise.com. Since my initial setup and onboarding, they have kept their level of responsiveness and helpfulness at a level well above my expectations. I feel secure in investing in their software and running my business behind the scenes because of the support staff & success managers. The versatility of the software sold me initially, and their support since then has kept me on board.

Their Customer support is very friendly and patient when I inquire about specific questions on how to best use the options in their software for any use case I may dream up. Their Software does an incredible job working as a Brick and mortar gym management tool without limiting options for personalized Online coaching or stand-alone online training program/plan offers. Review collected by and hosted on G2.com.

The learning curve is a little steep, and you really have to play around with it a lot to realize where all the customization options are, how they work nested inside other features, and how to use them. That's one thing that takes some getting use to. I would love more tutorials and more updated support docs to explain some of the workflows. Review collected by and hosted on G2.com.

Easy to use, users can pick up very fast, it is scalable, web version is very good, and the main thing: you have real people as your success manager that you can actually call to solve any problem or clear any doubts Review collected by and hosted on G2.com.

I used many exercise apps for my company, there could be some simple improvements, for example:

- Create a week view of the days, like display Monday of week 1,2,3,4, so we can prescribe the load progression in an easier way

- When I have more than 1 client in my gym, it would be great to be able to display 2-4 training programs in the tv with a split. Some apps do that and it is very useful Review collected by and hosted on G2.com.