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Exela Digital Mailroom Reviews & Product Details

Exela’s Digital Mailroom provides an end-to-end mail management solution that automatically processes, scans, and routes incoming documents, either on-site or at one of our many nationwide mail processing facilities. Digital Mailroom is a web-based, end-to-end workflow solution that enables organizations to streamline the intake and distribution of inbound mail. State-of-the art technology provides intelligent data extraction and indexing, automates formerly manual processes, and utilizes electronic delivery methods to route mail to the correct recipients. Outsourcing your mailroom to Exela will cover mailroom management, mail automation, and virtual mailroom services that can help ease your burden of managing physical mails while reducing your costs, improving mail security and traceability, and improving the overall experience.

Seller

Exela Technologies

Discussions

Exela Digital Mailroom Community

Languages Supported

English, French, Japanese, Russian, Spanish, Chinese (Simplified)

Overview by

Hishaam Siddiqi

Top-Rated Alternatives

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Exela Digital Mailroom Media

Exela Digital Mailroom Demo - Increased accuracy and speed of delivery with Exela's Digital Mailroom

With Exela’s digital mailroom, once your mail has been scanned and digitized, any authorized user can directly search, share, and track files instantly and securely right from their devices.

Exela Digital Mailroom Demo - Benefits of moving with Exela’s Digital Mailroom

Outsourcing digital mailroom with Exela will increase your process efficiency, create transparency, and drastically improve accessibility to information, all with the potential to save your company a significant amount of time, space, and money.

Exela Digital Mailroom Demo - With Exela’s Digital Mailroom save on your storage cost

With a digitized mailroom you can vastly reduce the physical footprint your mail department occupies, allowing you to make better use of the space while gaining the benefits of a streamlined workflow in the process.

Exela Digital Mailroom Demo - With Exela’s Digital Mailroom never miss an important deadline

Never fail to submit a critical form, or lose information because of misplaced papers. With Exela’s digital mailroom, you have full control with a chain of custody tracking and audit trails.

Exela Digital Mailroom Demo - Exela’s Mail Processing Facility

Incoming mail can be received onsite or can be directed to one of Exela’s 28 conveniently located mail processing centers across the US to support your operations.

Exela Digital Mailroom Demo - Exela’s Mailroom Process

Exela’s mailroom technology will refine your mail process with mail services like: mailpiece design; lost funds recovery; fleet right-sizing; contract negotiations; inventory optimization, and facility and workflow assessment, refinement, and integration.

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VR

vimal r.

Senior Test Analyst

Enterprise (> 1000 emp.)

6/7/2023

"DMR is a Virtual mail post box where it transforms Physical mail into Digital mail, Scan Checks etc."

3.5/5

What do you like best about Exela Digital Mailroom?

DMR allows us to setup Virtual Business Addresses where we want our Mailroom and Perform image Scans on mails. It can Process Physical and Direct Check Deposits and also Assign Batch Deposits. Review collected by and hosted on G2.com.

What do you dislike about Exela Digital Mailroom?

Still DMR does not Provide many Virtual Address locations for Organizations using Mailrooms Outside of USA. Mail Inbox page UI is little bit Scrambled and Overlapping when Viewing it Android Smartphones and iPhones. Review collected by and hosted on G2.com.

What problems is Exela Digital Mailroom solving and how is that benefiting you?

DMR allows user to Scan thousands of Physical mail copies to digital image scans and provides wide Virtual address locations for Business Organizations across United States. Also it has very good Report Management Systems like generating Volume Reports, Audit Reports, Batch Deposit Reports, Check Deposit Reports, Inventory Reports etc. We can easily Reroute mail, Setup Projects & Roles and Create Mail Templates. Review collected by and hosted on G2.com.

KB

Kate B.

Founder

Small-Business (50 or fewer emp.)

12/20/2022

"I wish I had believed the review before me and not signed up with Exela"

0/5

What do you like best about Exela Digital Mailroom?

Their website is always available and can be accessed worldwide. Review collected by and hosted on G2.com.

What do you dislike about Exela Digital Mailroom?

The most? Because I have a list.

What I dislike the most is that the company fails to fix issues - the same problem will happen several times with no resolution. The most expensive problems I've been having with them are all related to the inability to access or process checks that my customers have sent to pay invoices. If I provide all of the details - I will run out of room in this review.

Additional issues: sometimes mail notifications work, sometimes they do not. No one can provide answers regarding this.

Historical reporting is nonexsitent. Or maybe they have just wiped my reports showing poor mail handling for my account.

They outsource processing your mail to 3rd parties like credit collections agencies - without telling you. Review collected by and hosted on G2.com.

What problems is Exela Digital Mailroom solving and how is that benefiting you?

Right now the only problem they are solving for me is to provide a single address that my customers and business contacts can send mail, checks, and other important documents.

Unfortunately - the number of issues with actually receiving, accessing, or reporting on inbound mail prevent me from actually benefitting from the service. Review collected by and hosted on G2.com.

AG

A G.

Human Resources/Recruiter

Mid-Market (51-1000 emp.)

7/21/2022

"Exela DMR is just OK, but the service makes me regret becoming a customer"

1/5

What do you like best about Exela Digital Mailroom?

The plans are priced competitively with many options to make the services attractive for both small startups and large companies Review collected by and hosted on G2.com.

What do you dislike about Exela Digital Mailroom?

The service you receive is horrible. There is zero implementation support, only poorly written guides that either skip critical steps or don't cover certain key functionalities. And when things go wrong, you are screwed. It takes days to get a response and when you get a chance to speak with tech support, you get the same response: "let me check with the team" and you never hear back.

If you rely on the timely processing of checks being mailed to your business, you should consider other vendors. Review collected by and hosted on G2.com.