The software learns FAST. Our account rep informed us that our Assistant would need a bit of time to learn new answers, but within a few days our Assistant is dutifully deciphering emails and recommending the right answer. Thus far, we've had no issues with AI accuracy. The software is fantastic and simple to use. I picked it up very quickly, and when I got stuck a technical assistant from Exceed was a phone call away. Often, they simply accessed my account to fix my problem without any intervention on my end.

Better yet, Exceed.ai actually listens. When I proposed an update that would make the system more usable for me, they actually made the update available across their entire network. All it took was one email, and every customer began experiencing the same improved features. Excellent service! Review collected by and hosted on G2.com.

The software is very good, but it does have limitations. It's a bit inflexible - if you're trying to go outside the box, you'll need to get creative. That said, the software does adapt and Exceed's team adapts with it.

Exceed understands that our usage of Exceed.AI isn't quite their status quo. They've helped us shape the platform in a way that works for us. It's not a perfect solution, but it's by far the best solution. Review collected by and hosted on G2.com.

Hadas and the rest of the team are always so quick to respond to any question or need we may have! They always keep us updated on changes or improvements made in the software. What I love most is Exceed is so EASY to use. Review collected by and hosted on G2.com.

The CSVs are time-consuming, but that is really something unavoidable on our end and have nothing to do with Exceed essentially. Review collected by and hosted on G2.com.

The results. Less effort on sifting through initial inbound and outbound interactions, allows for more quality time spent further down the funnel. Review collected by and hosted on G2.com.

Like any technology, if you don't put in the time initially to set it up correctly you won't bear the fruits in the long run. Review collected by and hosted on G2.com.

The service and onboarding was phenomenal. Not only do they have a smart tool, but they have a smart team as well. Review collected by and hosted on G2.com.

There's nothing that I dislike so far, excited to see where this product goes. Review collected by and hosted on G2.com.

I like the Customer Services rep and she has been very helpful. Review collected by and hosted on G2.com.

Sometimes the usability is clumsy. I have had to work around some of the responses but I am making progres. Review collected by and hosted on G2.com.

Exceed remembers to follow up constantly Review collected by and hosted on G2.com.

Manual intervention still required for certain actions Review collected by and hosted on G2.com.

I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself. Review collected by and hosted on G2.com.

There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice.

Code is on the large side and not fully optimized for fast delivery that slows down the page load time. Review collected by and hosted on G2.com.

This service delivers on its promise consistently and reliably. Review collected by and hosted on G2.com.

I got in with them on the ground level so I knew what to expect. Their service has evolved so much it's not even funny! I love these guys! Review collected by and hosted on G2.com.

I like that we are able to contact leads and pre-qualify them WITHOUT using an actual sales rep. The leads only get routed to a live rep after Exceed makes a certain number of interactions with the prospect, and it's likely that the prospect is interested in having a conversation with a rep. Review collected by and hosted on G2.com.

I dislike that in order to scale, you kind of need a FT person managing Exceed. Imagine that you have thousands of leads being contacted per week - not every lead is going to give a crystal clear yes or no answer - so obscure responses from leads need to be interpreted by a human. You can set "answers" in advance to try and mitigate this, but ultimately to be successful you will need a FT resource to manage Exceed. Review collected by and hosted on G2.com.

Exceed.ai has a very measurable ROI and after 2-3 month it was clear it is here to stay. I liked that the product was so easy to use as well as the fact that it automated a lot of the manual error prone tasks that our team was doing on a daily basis to try and manage my leads. Exceed.ai’s virtual sales assistant was able to touch all the leads that I were not getting worked and following up with, as well as qualifying the ones that were ready to chat to me. I also really benefited from the meeting scheduler which is embedded in the system and sets up meetings with leads directly through an email. Review collected by and hosted on G2.com.

The pricing scheme based around the number of leads does not lend itself well to our business model. I must admit the team at exceed made the economics work for us after we explained to them why we need to think of the pricing differently. Review collected by and hosted on G2.com.